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We’re inviting Atlassian Community members to join our SLA Redesign Early Access Program. Use this EAP link to sign up! The SLA Redesign EAP is here! Here’s an early look at what’s coming: we’re redesigning the SLA experience in Jira Service Management, and we’re looking for a small number of sites to try it before broader…

Hi Community I'm Anurag, an engineer from the Jira team working on Individual Capacity Planning. You can now manage Individual Capacity Planning from your AI client or agent through the Atlassian Rovo MCP Server. Your agent can see who is allocated to what, allocate people to work, and manage non-project work, all through…

We’re excited to reveal the Remix or Treat SPOOKY SURPRISE!!! Did you know that Confluence pages with visual elements are nearly 2x as likely to be read by a wider audience compared to pages without? That's why we're so excited to announce that Remix with Rovo is officially GA today! Now you can help raise that dusty old…

Hi community, You can now connect Jira Product Discovery ideas directly to focus areas and proposals in Focus. Product teams capture and shape ideas in Jira Product Discovery. Leaders track strategic priorities in Focus. Those ideas can now sit on the focus area they support, next to the other work already connected there.…

To close out on Remix or Treat Week, we're summoning Confluence product leads to answer your most burning 🔥 (and spine-tingling 👻) questions about Remix with Rovo and Confluence slides. Have a question about conjuring the perfect slides prompt? A remix transformation that went bump in the night and needs troubleshooting?…

Here's a little secret every sorcerer knows: when you transform content into a Confluence slides deck , the prompt you give is like casting a spell 🪄. The words you choose shape the tone, the structure, the slide count, and the visual impact. A great prompt is the difference between a flat page and a presentation that…

Welcome to our new platform, friends! 📣 In case you missed the background, our previous announcement post is here. And we're hoping after you've had a chance to look around, you'll feel less like this… 😱 …and more like this: What should I do first? We highly recommend subscribing to this Community Announcements space by…

Welcome to our new home! We just moved in, and while we love the new space, we might still have a few loose floorboards. If you spot something weird or broken in the new Atlassian Community forums (like a wonky UI, a button that goes nowhere, or a missing badge), this is the place to flag it. What we need from you: The…

👋 Hi community! The spooky season is upon us, and we've got something frightfully fun brewing in the Confluence cauldron. From October 26th – 30th, join us for Remix or Treat Week — a weeklong celebration of transforming the content you already have into something delightfully new (+ making it easier than ever for your…

Calling all mad scientists — the lab doors are creaking open! 🧪⚡ Watching the magic is fun, but on Day 3 of Remix or Treat Week, you get to get your hands dirty and mix the potions. Put on your lab coat and join @Rob Hean (back by popular demand!) for another live, hands-on lab where you'll transform your content with…

🎃 Register for Day 1️⃣ of Remix or Treat Week: The Haunted Hour with a CSM Live Lab Welcome, Remix or Treaters — Remix or Treat Week will officially begin on Oct 26! To open the crypt, join us for a CSM Live Lab Webinar, where Jaclyn Ruby, Principal Enterprise Customer Success Manager, will walkthrough demos of Remix with…

Hi Community! 👋 I’m Mahesh Shivamallappa from the Identity & AI governance team at Atlassian. As autonomous agents and AI tooling rapidly join our workflows, organization admins are facing an entirely new operational challenge: governing non-human actors that work alongside human teammates. Below is a look at the emerging…

Hey Atlassian Community! Two months ago, we announced that Confluence slides is generally available. Have you tried Confluence slides yet? Whether you’re presenting a launch deck, pitching a new initiative to leadership, or giving an update on a project, Confluence slides lets you go from doc to deck in seconds. So, think…

Hi, Jira Community! 👋 Whether you live in Jira every day or just pop in to update your sprint tasks, we all develop our own personal tricks to get through our queue faster. To help everyone speed up their day-to-day workflow, we're kicking off a thread to collect favorite daily Jira shortcuts, automation tricks, and Rovo…

Coming soon: Jira Service Management is introducing customer-facing SLA visibility directly in the help center portal. Announcing SLA Visibility in the Customer Portal Hi JSM Admins! 👋 I’m Ash Young, a Product Manager on the Jira Service Management team. When someone submits a help request, the first thing they want to…

Following our forums migration to a new platform, we’re making it even easier to connect, collaborate, and grow your skills! With this in mind, we are bringing together our former Contributors and Atlassian Answerers groups into one unified space: the Forums Insiders group! 🚀 The Forums Insiders group is a dedicated…

Hi Community! The Incident Command Center (ICC) is now in Open Beta! We’re rolling it out to all Service Collection Premium & Enterprise plan customers throughout October. In 2026 incident response is still too manual and time consuming. Responders spend the most important minutes looking for context instead of fixing the…

For years, sending a Loom has been the fastest way to show a teammate what you mean. Now, it works for agents too. Loom connects what you say, show, and record with the AI tools you use every day, so your everyday recordings become context that your agents can act on. What's new Record for agent: A new way to record in…

A focused admin role for JSM For JSM owners managing multiple service spaces, portals and integrations, the new JSM App Admin role provides app-wide configuration access without granting access to unrelated Jira product settings. It supports least-privilege delegation while existing Jira Administrator permissions remain…

As part of the Service Collection product announcements from Team '26 Europe, we're introducing new, AI-driven integrations for Datadog, Sentry, and Splunk that connect rich telemetry data straight into Jira Service Management, reducing context-switching during triage so responders can coordinate, diagnose, and act with…

Hi Community I'm Subrata, a Product Manager on the Jira Service Management Assets team. I work on Data Manager, the part of Assets that brings in, cleans up, matches and combines asset data from all your sources. We're planning what comes next for Data Manager, and we want the people who use it every day to help shape it.…

G’day everyone, how ya goin'? I’m Scot, from Atlassian’s ITSM Support team, with good news about the future of api.opsgenie.com and api.eu.opsgenie.com, for our migrating Opsgenie customers and our already migrated JSM Operations customers. The Alert API endpoints for api.opsgenie.com and api.eu.opsgenie.com will continue,…

G’day everyone, hope you’re goin' well! I’m Scot from Atlassian’s ITSM Support team, with good news about the future of your *.opsgenie. net-based email integrations. Your email integrations will continue after April 2027, and you don’t need to change your systems to use new email addresses. Your email integrations using…

Hi everyone 👋 Some service requests contain information that not everyone should see or change. We’re exploring field-level security in Jira Service Management, starting with Forms, and we’d love to learn how your team handles this today. Our initial focus is letting space admins control access to individual Forms fields:…

Hi everyone! We’re back from Team ’26 Europe, where we showcased what’s new in Customer Service Management! It was great to hear your questions, feedback and ideas, and demo some of the pretty chunky pieces our teams have been working on. If you missed us there, or want to try out what you saw, here’s a roundup of what…

The Jira Delivery Agent is now available, and it’s built to take repetitive delivery rituals off your plate. Instead of teams manually sweeping boards every morning, chasing down stale tickets, or piecing together status updates from scratch, the Delivery Agent reads the real-time state of your Jira space and turns…

This guide shows how to build a custom data model and metric in Jira Service Management Analytics, then use them in a dashboard. You’ll learn how to combine work item data with Assets context so your team can understand which applications, services, or owners are most affected by incidents. Example scenario: You want to…

Hi Atlassian Community, If you caught the Team '26 Europe keynote, you got a sneak peek of something our team has poured a lot of love into. Today I'm thrilled to share more: the new and improved Rovo Desktop is coming in November to macOS! And it's the biggest update to the app since we opened the beta. We reimagined Rovo…

Close the loop between the code you build and the quality you ship with autonomous test authoring and execution right where your work happens. AI coding tools make it possible to write code at lightning speed, but testing is often left playing catch-up. When testing is disconnected from where work is planned, teams…

Applies to: Jira Cloud Audience: App developers, integrators, automation owners, and teams operating automated systems or planning large migrations. Customers using Jira interactively for day-to-day work are highly unlikely to be affected. Summary Starting in November 2026, Jira Cloud is introducing a total work item size…

I am returning to IT after 25 years .Would like to start with IT support .Can anyone advise me a best course to learn JIRA fundamentals . Thanks in advance .

Hi Atlassian Community, I need advice on a Jira Service Management approval workflow requirement. We currently have a workflow status called Owner Approval. In this status, we use the native Approvers field / approval step. Once the approver approves the request, the issue transitions to Finance Preparation. The problem is…

I have somo ROVO agents being used to create jira issues. From a few days back I can see that my agents are not able to create the items I request. I can see that the proper tools are being called like the "create work item" or "create jira issue …" but on top of it I can see a please review action. When I approve it, it…

Hi, Atlassian Community! Today, we’re excited to share that we’ve entered into an agreement to acquire The Browser Company of New York, the team behind the incredible Dia and Arc browsers. By combining The Browser Company’s passion for building browsers people love with Atlassian’s deep expertise on how the world’s best…

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When looking at the changes of a single commit, we only see the first part of the commit message in the box at the top left. We need to go to the 'all commits' view in order to see the full commit message (which appears when you hover over the commit). It would be very nice if we could see the full commit message when…

Bitbucket's Pull Request engine tracks destination branches strictly by their string name (refs/heads/branch-name) rather than their commit lineage. If a target branch is deleted via the Git CLI and recreated from a completely different base commit, Bitbucket silently re-attaches any previously open PRs to the new branch.…

Hi everyone, I'm looking for alternative ways to export issues from Jira Cloud into an Excel-compatible format, without using the standard export options ("Excel CSV" or "CSV"). Context / Background: * We usually use the export function from the issue navigator (list view) * However, "CSV (current fields)" and "CSV (all…

New usage base fees not likely to go over well I assume with some customers I have at lest two novice JSM clients who use lot of automation that likely are NOT aware of the new fees

Hello, I cannot get Opsgenie to change the volume when an Alert is triggered. I always have my phone on silent (not DnD) because my messages are displayed on my watch. But Opsgenie used to still use the notification sound when an Alert was triggered due to the "Allow Opsgenie to set ringtone volume" option being active.…

They've appeared on my screen to the left of my boards. I often share screen in a meeting and I don't want the audience to see them and I don't want to use them. How do I remove them please?

See the attached image. Computer time is correct, Jira admin time is correct, Jira profile time is correct…but calendar is showing GMT. It is showing 4pm here but it should actually be showing 12am. I have not set a time field, just a date field.

Hi, I'm on the Free plan and getting close to the 1 GB workspace limit, so I rewrote the history of my repository to remove large image files and force-pushed all branches. Repository: bitbucket.org/pacebound/pacebound A fresh git clone --mirror of the repository is now about 180 MB, but Bitbucket still shows the…

We use Jira Service Management (JSM) for our customer support portal allowing customer users to search and view documentation in the portion of Confluence exposed through our support site and to submit and track Jira support tickets. We would like to enable all our customer users to submit ideas for product improvement…

I am unable to send a Loom video without the video editor showing on the left side of the screen. Any suggestions on how to get rid of the video editor, so it doesn't show up when the person I'm sending the video to opens the video?

Update as of October 21, 2026: Hi everyone, Earlier this year, we shared our initial Changelog announcement about the upcoming change to Bitbucket Cloud SSH access. This is an important change to improve Bitbucket’s security posture and safeguard our customers from denial of service abuse. After receiving some feedback…

Published on: 31 October 2026 | Last Updated: 31 October 2026 Writer: Nobi Wilson — MD, PhD, Health & Wellness Expert I’m Nobi Wilson, a health and wellness writer with over 4+ years of experience. I write about health, supplements, wellness products, and everyday health topics. Before writing, I spend time researching the…

Following up on my question yesterday about custom fields. A couple of people pointed me at tools that analyse config before you deploy or delete something. Before I go and buy one I'd like to know how much to trust the green light. Has anyone had one come back clean and then had something break anyway? And did you ever…

hi, i have update to bitbucket 3.4.32 from 3.4.31 but keeps just on the sourcetree logo on win11 . i have recieved a blocked app on windows smart app alert notification about signature verification files. Please check whats going on with last version. I have downgared to previous version since this one keeps on source tree…

Hello Atlassian Support, We are experiencing an issue with incoming email processing in our Jira Service Management Cloud project. Project: Helpdesk - Aviantiscai Jira site: aviantiscai-it.atlassian.net Incoming email address: helpdesk@aviantiscai.com Jira project email address: support@aviantiscai-it.atlassian.net…

Hi Bitbucket team, Our workspace prasadnpawar is showing the warning "This workspace is getting close to the 1 GB size limit". We found the cause and removed it from history, but the reported size hasn't changed. Could an agent please run garbage collection on the repository below? Repository:…

Hi everyone 👋, Following up on my Home design with JPD article, I'd like to share another unique, non-business use case for Jira Product Discovery (JPD). At our company, we often organize casual gatherings and social events at the office, which include activities like pool, board games, pub quizzes, and movie nights. Every…

I am looking to transition to Confluence as a policy management platform. I want to know if anyone else is using it and how efficient it is. I also have metadata I want to track for each and everyone of these policies such as: * Document ID * Title * Category * Type * Current Version * Status * Owner * Approved By *…

Hi everyone. I am trying to block the transition to "Done" in cases where the checklist is not 100% complete. We use the Checklists for Jira | Pro by HeroCoders app. - In the app settings, **"Sync checklists to Custom Fields" is ON**, sync shows 100%, and "Allow multiple checklists per work item" is ON. However, Jira still…

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Hi everyone, We’re seeing this banner in our Confluence search results: Your admin has added Gmail! Connect your account to see missing results. I’m an organization admin, but the Gmail connector settings show: Added by: Atlassian Tools enabled: 0 All listed Gmail tools are Disabled A Connect Gmail prompt, rather than an…

I have JSM working with SLAs and Automations that send an email reminder to a Customer if they haven't responded to the Agent in # days. This is done by adding a public comment that is shared with the customer. After # of more days, I'd like to escalate the issue by adding the customer's manager's email address as a CC to…

I'm currently using Trello's free plan and considering upgrading to a paid subscription. However, I'm experiencing a specific technical issue that is affecting my workflow. Probably half the time when I open a card on a board and click "save" on a date to contact a client next, it does not actually save. Sometimes I have…

I'm working with Voyage and part of the process is using Atlassian and Loom but it specifically has a tutorial on the next step, being uploading projects which can include documents obviously,summary and submission. An overview/outline which helps the producers. I have a long, documentary that entails quite a lot of…

All of a sudden, I don't see the option to download to csv anymore (upward arrow), how can I get it back. Is there another way to download to excel or csv specific work items

In the All work tab I have a query and I want to export the results, since today I don't have the kebab menu and the filters are also under a button. How do I export now?

In google sheets there are many problems like duplicate testcase and the management is also hectic. Could you suggest some ways and requirements to do this. Like we can use db or something like that. if there is a tool which exists please me mention that also. I am thinking of making a framework also.

I’m currently working as a QA Manager for a mid-sized SaaS company that develops project management and collaboration software. We use Jira for issue tracking and managing our development sprints, and now we’re looking for a dedicated test management tool that integrates well with Jira. I’ve done quite a bit of research on…

I want to send a list of the open tickets to a specific email address each week. I have a filter that gets me the list. I can export the results of the filter as a CSV file, but that doesn't get emailed. I can create a subscription that emails the results of the filter, but the list is put in the body of the email as a…

Is there a way for Jira to send a google chat nonfiction to a google space through the automation function within Jira? 

Before you get eager - this is not a simple problem - I've been racking my brains for a good chunk of time - even Rovo is frowning at me. The situation: We have an Phone Line setup with Twilio (not a fan - we'd like to have other options you know). Apparently some time back in September Twilio blocked forwarding - so the…

Привіт! я не розумію чому заблокували мій аккаунт. я оплатив підпкиспум на рік і якщо я не помилився то во оплачено до 08.2027року. для одної дошкимумм. але бачу що був виставлений ер рахунку: TRINV-41261202 Дата: 24.09.2026 17:33:57 439,20$ тому що я помилково додав людей не на дошку, а на робочу область, це відбулось…

I'm managing a video game development team and we have come to a point where our pipeline is pretty concrete and task creation/delegation is pretty much consistent every time. Usually the way I make tasks Is this "Create Epic->Create tasks for each team->teams break them down into child tasks if necessary" The first bit of…

For every PR I that I open in a repository, Rovo Dev creates a second PR to add a .rovodev/.review-agent.md. I don't want these files, and I don't want these PRs. I can't find any toggle to turn this behaviour off and Rovo wasn't even able to correctly identify the behaviour. How can I prevent this behaviour, while still…

Hello Atlassian Support Team, After migrating from Opsgenie to Jira Service Management (JSM), we identified an issue with voice notifications. Voice calls worked correctly in Opsgenie before the migration. However, since migrating to JSM, we are no longer receiving automated voice calls. Tests performed: SMS messages and…

Hello Atlassian Support team, My repository "rdp" (in the "vulduovlak" workspace) has exceeded the 1 GB size limit and is currently locked in read-only mode (pre-receive hook declined). I have already used git-filter-repo locally to remove heavy C# debug folders (bin/obj) from the entire history. My local repository has…

Hi everyone! In my organization, stakeholders submit business cases in Excel. We then enter that information into a project charter in Word. I'm looking for an easier way to bring that information into Jira without entering it all again. Has anyone found an approach that works well? I'd love to hear about options with or…

I accidentally added a person to two Trello boards. Since this person has not used either board and has no intention of doing so, I would like to request a refund for the charges incurred. Thank you for your understanding.

Here in Alberta, we'll now be staying with MDT on Nov 1st. Where can we pick up a Java update to support that? Seen articles on how to change TZ, but not the rules inside.

Hi I am using the ScriptRunner plugin in my Jira Data Center environment, but it is not available in Atlassian Government Cloud (AGC). How can we manage the ScriptRunner functionality—such as Field Behaviours, workflow post functions or conditions, incoming email handlers, script listeners, etc.—in AGC? Incoming email…

Hi, I’m experiencing a regression with Trello board filters saved in the URL. I use bookmarked filtered views of the same board as part of my daily workflow. Steps to reproduce Open a Trello board. Apply a label filter, for example Sales. The filter works correctly and Trello generates an URL like:…

I am under the impression that Jira dashboard allows you to create charts using a saved filter's statistics in video below. However, I am not able to get the filter to show. see video from 2:44. does this have to do with free version? https://www.youtube.com/watch?v=tlhs77aA1O4&t=64s

It doesn't seem like I can get a real, proper diff between versions of a page when updated via the MCP. Looks like the MCP only does full text replace, and Atlassian doesn't do any kind of real diff. It just says EVERYTHING is edited, rather than doing a real diff to see what changes were done between the 2 versions. WTF. 

Hi, Create API Token is disabled for me and also API token app corresponding to Atlassian Jira is not shown, I see only Bitbucket as API token APP. Requesting help in fixing this issue Used below URL for generating API token. https://id.atlassian.com/manage-profile/security/api-tokens

Hi - is it possible to tag guest users in the database fields. I can tag them in the normal pages in the space they have access to but it doesn't work the same way in databases. I can only tag the internal users. If this functionality is not enable, is there a workaround?

I have set up some Plans in my Jira Cloud instance and set the necessary settings under Plans to auto-schedule. However, when I move a start or due date it is not automatically moving the successor work item's dates. I have the dependencies set to 'blocks' / 'blocked by". What can I do to get this to move the dates…

One thing I really miss from the previous Community platform is how easy it was to mention people already involved in a discussion. Previously, typing @ would automatically suggest relevant members , including the original author and people who had already replied. With HLV, this behavior is gone, and the mention search…

I am trying to move tickets up and down in the Jira backlog, but the list/screen keeps "jumping". Example: I grap a ticket (or group of tickets) and start dragging it down. After a second or two while I am scrolling downwards, suddenty the view jumps up, back higher up in the list. Is this a problem others have…

Hi, I'd like to check on the integration status of my Northbay Restaurant Design account, and also I own the existing Loom workspace “Northbay Restaurant Design.” My Loom personal settings confirm that my account is connected to Atlassian. When connecting Perplexity through Atlassian Rovo MCP, authorization stops with:…

As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel webinar, IT Asset Management at Scale, featuring experts from a Customer at a global investment firm Osttra, Flexera, and…

When I have swimlanes with differenct JQL queries like these two… swimlane 1, query: text ~ blabla swimlane 2, query: priority = Emergency Then a card that matches both queries will now appear in both swimlanes. Before 2026-10-28 (yesterday), each card appeared only once, in the first swimlane with a matching query. Does…

Hi lovely community I have set up assets bot to help with queries based on the assets skill ( I understand it's stil in beta" I tried doing some prompts but i get a error stating "The IT/Hardware assets schema (such as Schema 11) is restricted" I have assigned the app (Assets) to the agent and have given it user access…

Hello Atlassian Community, We are experiencing a persistent cache-upload failure with Bitbucket Pipelines running on our self-hosted Linux Docker runner. Environment Runner version: 6.1.2 Repository: mirocksdevops/hostinghome-ci-cache-benchmark Affected pipeline: #3 Cache archive: approximately 226.8 MiB Compression…

Description Copy and migrate the configuration from the Kanban Board projectto the LiftTest board We should only copy the configuration and not the actual board tickets. This is not a migration; this is a replication of the board, so KAN board project should remain operational and unaffected.Both Product and Development…

Hi everyone, As organizations grow, managing Jira, Confluence, and Jira Service Management licenses can become challenging. Some users may become inactive, teams may change their requirements, and organizations may continue paying for subscriptions or features they no longer need. I'm interested in learning how other…

I am posting here because our billing tickets have completely stalled out and we are unable to get any updates or status responses for close to a month. Ticket Support Requests: CA-4202697 (Closed) | GROWTH-3473767 | GROWTH-3477682 Issue: Unbundling/modifying our Teamwork Collection subscription Plan Tier: Standard Status:…

Hey everyone 👋 I'm setting up a global automation that reacts whenever one of our AI agent accounts is @mentioned in a comment. For some context, these are not Rovo agents or integrated third-party agents, but rather custom autonomous AI agents that have their own identity and interact with Atlassian tools independently…

We are setting up a new system with my that needs to export only certain information From each of my trello cards I need the name, Phone number and email address as well as loan number And what list is this card under. I do not want any of the custom list or dates or comments and activities.

With the roll out of the new board view, this has obviously not gone down well with our staff. One persistent complaint is that the Work type on the cards now only shows the symbol and not the full thing. We use about 30 different work types to one of our boards and the icon shown is one of three dependent on the region so…

Hi - so I read the article on Forms coming to JIRA here: https://community.atlassian.com/forums/Jira-articles/Public-forms-are-coming-to-Jira/ba-p/2995431 and then tried reading all of the documentation that exists on forms. Manage access and share a form | Jira Cloud | Atlassian Support And yet - I cannot at all find…

What is your approach to designing Jira workflows that support code reviews, QA testing, approvals, and production releases without adding unnecessary steps? Do you use separate workflows for different issue types or a common workflow across teams? I’m also interested in how teams structure workflows to improve visibility,…

do all create forms look the same, it seems the area to ask a prompt is small always on the left side with a box to the right, which makes form input look long if you have a lot of questions. are there any other formats you can use to collect information using tabs?

Hi everyone, I’m using a Team-Managed project in Jira Software and I’ve created a Form with "External Link" (Public) access enabled. However, when external users (who don’t have a Jira license/account) try to submit the form, they are unable to create the issue. It seems there is a permission barrier preventing anonymous…

Environment: We use Google Workspace for Atlassian SSO, but it is only enabled for specific Organizational Units (OUs). Contractors bypass this via a Non-SSO Exception authentication policy, restricting them to a single space in confluence. The Problem: A user returning after four years has a stale, deactivated account…

I'm using macro "Diagram" with "Plant UML", but diagram appear extremely large by default (we have to scroll a lot) and I do not found howe to reduce default size. I know we could zoom in and out, but I want to change the default size which appear before change

Hi Has anyone run into any issues when limiting which idea types a Contributor can create? We have 3 idea types. They are named "Idea", "A" and "B". I only want Contributors to be able to Create "Idea" types. I have configured this on the "Create Idea" screen. There are common fields used on all 3 types. None of the fields…

We connect our users to the Rovo MCP server through AWS Bedrock AgentCore Gateway. Each user signs in with their own Atlassian account (OAuth, authorization code flow). We set it up by following "Method B" in this AWS article:…

Hi everyone, I have to create multiple report variants every week, such as the one shown below. For each report, I need to open the Edit menu on several blocks and manually update the same test execution key in each one (for example, LA-245). Is there any existing way to define the key once and reuse it across all report…

Hi Atlassian Support, Our on-call team in Malaysia (+60) is unable to receive Opsgenie SMS notifications. In our Opsgenie alert activity logs, all SMS dispatches are submitted to the SMS provider but immediately fail with: "Could not send [sms] notification to [+60...], SmsStatus: undelivered" Root Cause & Regulatory…

Hello everyone, Is there a plugin/add-on for Jira Service Management (Cloud) that allows you to configure file uploads in a preceding form? In the form I am currently working on, I would like to add one or two file upload fields. For example, I would like the upload through this form to allow only certain file types, such…

It seems that automations in jira are not working for my account. All I get is: Something went wrong We encountered an unexpected error. Please try refreshing the page or contact support if the problem persists. The request to load automation fails with HTTP 500 { "timestamp": "2026-10-21T08:40:45.848+00:00", "status":…

I’ve been using Jira for project management and wanted to learn how teams handle large or complex projects efficiently. I’m particularly interested in: * Best ways to structure epics, stories, and tasks * Recommended workflows for bigger teams * Tips for improving sprint planning and backlog management * Useful automations…

Hi everyone, I'm interested in learning how experienced Jira administrators and project managers handle collaboration across multiple teams. As projects grow, it becomes challenging to maintain a clear workflow without creating unnecessary complexity. Different teams often have different priorities, issue types, and…

Cannot subscribe, JIRA Service Manangement Error with postcode required field, but already filled in the number. Please check the issue & Feed back , due to the seat will be expried by two day.

We are using the Confluence v2 API to retrieve page content. Previously, when calling: /wiki/api/v2/pages/{id}?body-format=view the response included GitLab macro information, which allowed us to call the GitLab API and fetch the related file details. Recently, this endpoint only returns a placeholder like: <div>GitLab…

I have macros on reporting pages in confluence that pull data from Jira via JQL to build a report. Today these macros are duplicating the tickets it is pulling in, the page has run fine until now. 

Hi, I am unable to turn on Pipelines in my repos. When I go to Settings of the particular repo then Pipelines and Finally Settings I can see a slider button to enable the pipelines. When I click it, it just changes to grey but nothing actually happens. If I refresh the page the button is back to disabled. I have MFA auth…

Hello Atlassian Community, If you have ever planned or executed a phased, multi-wave, or multi-instance consolidation migration from Jira Server or Data Center to Jira Cloud, you know the post-migration headache: duplicated custom fields, workflows, and schemes cluttering your target Cloud site with (migrated) suffixes.…

Hi Team, I am looking for an efficient way to export the data from JIRA service management to excel for internal audit and clean up activities. Is there a possibility to take the dump of tickets from JIRA to excel which includes Ticket number, Description, criticality, urgency, assignee, reporter, customer, Internal…

Does someone know a way of creating an URL Link which executes the cloning option of a specific ticket? I want to hit a bookmark that then opens a cloned ticket (our template story ticket with all the required DOR checklists etc from our template story), to make it easier to quickly get tickets on our board. This is in…

Hello, I am trying to register as a nonprofit organization using Goodstac. When filling out the questionnaire, I am unable to select my country, so I cannot proceed any further. I have attached a screenshot. Can you fix that? Thank you. Marek Chvátal

Regarding Atlassian Cloud, could you please advise whether there is a method to obtain the number of licenses currently in use and the total contracted license count? ■ Background and Purpose We aim to regularly monitor license consumption and proactively detect when usage approaches the upper limit. We plan to automate…

Hi Atlassian Team, Currently, Jira board Quick Filters work strictly with an AND condition when multiple filters are selected. While this works for narrowing down issues, many teams (especially Scrum teams managing multiple assignees or components) often need an OR condition. For example, I want to quickly view issues…

Hi everyone, I am a Jira administrator in my organisation. I have been removing Jira Software access from users who have been inactive for the last 90 days by removing their User role for the Jira app. I successfully removed access for some users, but for others, I received a pop-up preventing me from removing the role.…

Just want to practice prior to uploading

Hello All, and @Tanguy Crusson and @Hermance NDounga As we are using more and more JPD, we are looking for a way to have a tab named "Discovery" like the "Delivery" one that can afford us to be able to see and follow some specific task that are in progress during Discovery Phase. A workaround would have been to use a forge…

Hi, I need clarification on attachment security and form restrictions in Jira Service Management Cloud. My current configuration For Ex: We have 100 Jira Service Management portal customers, all of whom are unlicensed, portal-only customers. I have created an additional form and added an attachment field to it. I have…

I have a database that I'd like to make available via public link. But when I open the public link with the database on it, I'm seeing a bunch of code instead of the table: Is this expected behavior?

Update as of 22 Oct, 2026. Firstly thank you to everyone who has provided feedback and suggestions to our teams. We're excited to announce to changes that we'll also be shipping to the new board: Support for bulk actions - this capability is GA and shipped to all modernised Jira boards including team-managed software…

I created my account with missed character. I need intellectus-sceleStus instead of intellectus-scelesus/ So how can I fix it?

I cannot access my account. Please help I did all the things you provide in the guide and still couldn't log in to Please help

I need to change my payment on ur site without going through PayPal how can I do this so I can get caught up on my bill my invoice is IN-008-752-133 Lisa Inman email linman1962@gmail.com phone 9183811597 if u need to contact me and want ur money Thanks

I'm the organization admin (and only user) of my Atlassian organization, and I'm trying to authorize an OAuth client ("Muse") for Trello's official MCP server (https://mcp.trello.com/v1). At the workspace consent step, selecting my Trello workspace shows "Permissions are blocked for these workspaces — Contact your…

Hi community, I'm working in a team-managed Jira Software project with time estimation enabled (original estimate in hours). Our current setup: * Stories in the backlog * Each story is broken into subtasks (Back / Front / QA) * Original estimate is set on each subtask in hours Expected behavior: The sum of subtask…

Hi Community, We have the following Jira Cloud hierarchy: Epic └── Story / Task ├── BE Sub-task ├── FE Sub-task └── QA Sub-task Our users log time mainly on the Story/Task subtasks. On the Story/Task level, Σ Time Spent correctly includes the time logged on its subtasks. However, at the Epic level, the Time Tracking field…

I have a Trello account and all boards display on my mobile, but one board is missing from my laptop. Can anyone tell me how I get the board on my moible to display on my laptop? Both accounts have the same email.

Hi. I'm trying to create an automation flow that will send a message to a Slack channel that corresponds to the selected value when the user changes the value of a specific field (in this case, it's a custom field). This was previously implemented with IF/ELSE blocks, but I'm looking to optimise the automation to cut down…

Hi everyone, I’m the Head of IT Development at a company with around 200 people using Jira. We already use a popular Jira app for time tracking and resource planning, and the timesheets work great. My whole team logs their hours, and I can break them down by account, project, or team. Capacity planning, though, is a…

I am currently trying to gather user data for a bitbucket instance. However, I do not have the "Export" feature to complete the following instructions: * Login to Bitbucket:* Use your administrative credentials to log into the Bitbucket instance. * Navigate to the Administration page by clicking the gear in the upper…

Hello Bitbucket Support, My Bitbucket Cloud Free workspace has exceeded the 1 GB storage limit and is still in read-only mode. I have rewritten the Git history of my repository mita-hrm using git-filter-repo to remove historical versions of four large DOCX contract templates. I then restored and committed the latest…

 Hello Atlassian Support Team, I am encountering an issue when running a Bamboo plan inside a Docker container on an AWS Elastic Agent. The build attempts to publish a compiled binary artifact so it can be displayed in the Artifacts tab in Bamboo. However, artifact publishing fails with the following error:…

Hi. Unsure if this is the right forum to raise this type of query but couldn't find other options. Also no suitable category types so have selected type 'Account' to enable me to raise this question. Please advise if there is a more appropriate forum. Many of the events of interest to myself and my team take place at times…

Dear Atlassian Support Team, We have scheduled the deactivation of our Jira Standard subscription for November 16, 2026. However, we would like to stop the subscription and avoid any additional billing before that date. The subscription page shows that deactivation is pending and that we can continue using Jira until…

Zephyr Essential app not loading

Hi everyone, we’re excited to announce a Remix with Rovo Giveaway! Five lucky winners will each receive $250 and many of your submissions will be featured on our public Remix with Rovo Gallery (helping to provide inspo to the rest of your peers!). All you have to do is enter our Giveaway by submitting your remix per the…

Team, given the recent reports of PHP vulnerabilities, could you confirm that our Atlassian environment is fully patched and whether any components or integrations are affected? Please share any findings or required remediation steps.

I've been doing Jira admin work for a while and I still don't have a good answer for this one. Someone asks me to clean up old custom fields. Before I delete anything I want to know what actually breaks: filters, boards, dashboards, automation rules, workflow conditions. Right now I search JQL for the field name and hope.…

Hi When trying to do a test run of a single space from our confluence data center instance to a cloud instance, no spaces show as being available to migrate from our data center instance after in our cloud instance going to setup > selecting source > selecting method (Migrate spaces and Marketplace Apps) > Select spaces to…

Calling all dashboard enthusiasts! Over the coming months, we’re upgrading Jira dashboards to give teams a more flexible, visual way to understand work, spot risks, and share progress across Atlassian. For years, Jira dashboards have helped teams keep an eye on projects, work items, and progress. But as teams rely on more…

On acli 1.3.22-stable (OAuth auth), acli jira workitem assign (and edit --assignee) consistently fails when assigning an issue to a specific user — including @me, the user's email, and the raw account ID. The identical assignment succeeds via the Jira REST API with the same account, so this appears to be a bug in the CLI's…

Hi all - I’m Head of Delivery at a small company and I’m looking for advice on where to tighten up our Jira configuration and team process without burying a small team in overhead. Background on our team and setup is at the bottom. The problem The team is used to working together informally (Slack requests, picking things…

I created an automation to add up the story points from tasks within an epic and put them in the epic story points field. It should add them up any time there is a change to any task's story points field. The log says it is doing it, but there is nothing being put into the story points field in the epic. I have attached…

When we use GitHub for Jira connect app to integrate our Jira instance with our Github repositories, JWT token is generated and used for authentication everytime when Github calls the Jira. 1. Where does the generated JWT token reside? 2. On what frequency, the JWT token will be rotated?

Hi all, I'm new to Jira. I want to be able to enter in task names, durations, dependencies, and a start date, and have a schedule be auto-calculated for me, including being able to see the critical path. How can I do this? 

Hello, is there a way to remove the ‘Context fields’ SLA, Suggestions, Development, Automation from view for employees? How can this be achieved?

Created an API token "with scopes" here https://id.atlassian.com/manage-profile/security/api-tokens including all 42 Bitbucket permissions. Set the token like this: git remote set-url origin https://{bitbucket_username}:{api_token}@bitbucket.org/{workspace}/{repository}.git Now when I push I get: You may not have access to…

Buonasera, siamo un ente non a scopo di lucro già verificato su Goodstack: non riusciamo ad accedere all'opzione premium di Trello con la scontistica prevista. L'assistente IA mi ha indicato nella chat diverse soluzioni, ma non riesco ad aprire il ticket…

We have setup or organization email address for notifications out of Jira projects/spaces but the weekly updates continue to come from an atlassian.net address. Is this a missing feature or is there a way to configure this?

Hello I have found several articles that explain how to perform bulk updates to the resolution date field using CSV files but they are specific to the cloud platform. Is it possible to update the Resolved date field using using a CSV file while on Data Center platform?

I have been tasked with creating custom rovo ussage reports for my company. Currently i can export rovo ussage events to a CSV that i can them build custom reports from. But it would be ideal if Atlassian Analytics had this connection for me already. Are there any future plans for this capability? Or how would i go about…

We have a Jira space where the project lead wants the structure of the space to be "create a parent issue, with multiple subtasks, where the subtasks are assigned to users that are selected during the creation of the parent issue." However, these users will be different each time a new Work Item (parent issue) is created…

This question is for Alex Medved {ConfiForms} and a follow up on Confiform Rest API to update a field value - Atlassian. I have a Jira automation with a Webhook that is calling the updateFieldValue REST API (/rest/confiforms/1.0/updateFieldValue/{pageId}/{formName}?query={filter} ). I am on Data Center so I'm using APRI…

Atlassian sent the notification below today. I am sure that we are not the only organization that this presents an issue to. We have dozens of non-employee consultants that we assign corporate email addresses to in order for us to maintain SSO with internal applications. We also maintain a Sales Force of 1099 independent…

Hi Atlassian team, I use the Atlassian MCP server to create Jira Stories and need to assign each Story to the correct Tempo Team. The MCP can create Stories, but it doesn’t appear to provide an authoritative list of the Tempo Team options available for a project, or their parent-child relationships. Could MCP provide a…

I have reset my password, but in incognito and normal browsers, i cannot log in to my ops genie account. Please help.

I am currently migrating my teams to Jira from Monday.com (yes a good shout I know). The issue I have today is that stakeholders across the business currently are used like Product Managers, so they get involved in UAT and comment against tickets. What I don't want to be doing is setting up loads and loads of people in…

Repository webruler/appbuilder-reference: we rewrote the history (git filter-repo, history before 2026-09-01 removed) and force-pushed all branches; a fresh mirror clone is ~170 MB, but Repository details show 717 MB. Please delete all pull requests created before 2026-10-27 (they reference the old commits) and run a…

Hello, Do you support a copy feature on creation of an epic or a dependency?

When pasting md with tasks (- []/[ ]/[]) it's not converted to atlassian tasks. Other markdown pasting gets converted just fine.

Has anyone figured out why Jira sometimes shows an issue as “updated” even when no visible field was changed? I’ve noticed it on a few issues and can’t tell what’s triggering the update timestamp.

I logged into my account and all my repositories are missing. Last time I did commit to one of my git repos was in 2019. I wanted to resume that project but everything is gone! How to recover all my work?

Buenos días. Actualmente accedemos a nuestra cuenta de Trello con la opción "desde Google". Me gustaría cambiar el acceso con la misma cuenta, pero creando una contraseña específica para Trello. El motivo es que tiene que acceder otra persona y no quiero traspasar mi clave personal del correo de Google. Quedo a la espera…

Hello Community, I need urgent help to escalate an emergency billing ticket. Our Jira Data Center license expires TOMORROW (Friday, Oct 30th) at 15:00 CET. We already sent the bank transfer on Monday morning and opened an AR / Billing ticket with the payment confirmation (PDF) attached. Our Ticket ID is: CA-4307364.…

Hi. During the Migration Office Hour yesterday it was mentioned that Opsgenie API endpoints and email addresses for email integrations will continue to work indefinitely, so there is no need to switch out configuration to JSM endpoints or generate new addresses + switch our applications that use email address integrations…

I remember migrating my workspace to a linked account in Atlassian, but now I'm missing my workspace and I am 99% sure I am the owner of the workspace. The email that I've been using before linking the account is now gone as it was the business email from a company I worked before. The workspace is still shown in the…

G’day everyone, hope you’re goin' well! I’m Scot from Atlassian’s ITSM Support team, with good news about the future of your *.opsgenie. net-based email integrations. Your email integrations will continue after April 2027, and you don’t need to change your systems to use new email addresses. Your email integrations using…

Initially, the total space used by my Confluence site was about 12 MB. I then attached many, many attachments to a single page, after which Confluence said the total storage used by my site was ~3.1 GB (which is more than the limit for free pages, 2 GB). Alright - I click on show page details, and click through to the…

Hey Everyone, Back in August we shared that a redesigned Jira work item view was on its way, and thank you to everyone who turned on the Beta and sent us feedback. We are moving to General Availability, with the new view rolling out from October 19, 2026, through the end of the calendar year. This is a visual refresh only.…

Hi there, I'm experiencing an issue where tasks set up with a recurrence rule stop repeating, lose their recurrence settings, or completely disappear after being marked as completed / moved to "Done". Could you tell me what might be causing this recurrence drop or disappearance? What is the recommended fix or configuration…

In a project list view, is it possible to show BLOCKING and BLOCKED by in a column? The furthest I can get is displaying linked work items, but this shows me everything. Ideally in this view, I can add those columns and easily see what is depending on the epic or what the epic depends on.

Hi everyone, I was trying out restrictions on a test site and noticed that if you restrict who can view a page, the pages under it show “Restricted by a parent”. Edit access doesn’t work that way, so every child page stays editable by anyone in the space unless you change it one by one. How do you handle that on bigger…

Hi everyone, I'm trying to understand how people copy entire spaces in Confluence Cloud. For example, a template space you reuse for every new client or project, or a full copy before a big reorganisation. How do you do it today? Copying the page tree, export and import, an app, a script? And what goes wrong or takes the…

I need to connect to JIRA from caude code. How can I abel to do this?

Hi everyone, I’m checking whether any installed Atlassian Cloud apps could be affected by the PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619. The apps I’m reviewing include: Confluence Cloud for Microsoft Teams and Slack Jira Cloud for Microsoft Teams, Outlook, Slack, and Spreadsheets Atlascode Integration…

проблема з таблицею Confluence. Зникла панель редагування таблиць. Confluence Data Centre Version 10.2.11

Hi guys, So we have a great new "capacity" view in our space boards. And we are supposed to be able to import existing capacity spreadsheets. When I try here is what I got : only one user recognised. Most users are not recognised. I tried using name or email with same result. no work item is recognised. I tried using key,…

I'm trying to test Teamwork graph with a connection to a full sandbox environment. I'm following the documentation for connection, but when I get to "Set up your Salesforce connector" and click the "Authorize Salesforce" button, it takes me to the production login, login.salesforce.com. I tried manually updating the link…

I cant find one anywhere, even on the Atlassian tailored demo area, it has HR /IT and general but nothing for Facilities . Anyone know where one may live?

The opsgenie app on the phone works, but the web portal is not authenticating using SSO. Anyone else facing an issue ?

Jira provides a switch between its own list of component names and the components of a Compass catalog: With the retirement of Compass some will want to switch back, rather than wait for corresponding functionality to be provided for DX Fabric, however so doing only seems to affect the Components field of work items…

Hi all, Is there a way to, on a Jira Software, set Saved views for the list view where we would be able not only save the JQL that we are using on that view but all the fields as well? I am able to save the JQL, but I don't believe it is saving the fields I have added.

Hi 👋 I’ve been exploring the new Forge Global Apps EAP, and I’m particularly interested in how licensing will work for apps that operate across multiple Atlassian sites. From the announcement, I understand that Global Apps can be installed at the unit level and work across multiple sites within the same unit. However, I…

Update 3rd December 2025 Hi all, again thanks for the feedback on this post and via in app feedback. I am reaching out to people who have submitted in app feedback and have left contact details. So if you have commented on this post and would like to talk to me please use the 'Give feedback' link in search. Noted on the…

Hi, We are currently doing a proof of concept of JSM to see if it's a fit for our company regarding service requests. In our current system you can set up different type of groups as you'd like and specify which users should be a part of each group. That means that when you choose for example "Finance" as a group you can…

i need jira cloud query that calculate the of estimate story points for a sprint and certain component , for example i need to sum all story points of sprint =1234 and component = FE

I want to change my Jira Product Discovery plan from "standard" to "free". My product is inactive, when I click "Reactivate" I have no other choice than pay the standard plan. But I don't need the standard plan, I don't know why I have this plan, I don't remember choosing a paid plan. How can I switch to a free plan when…

Hi community, I'm trying to roll up subtask original estimates to the parent story automatically in a team-managed Jira project. What I've already tried: * Edit work item → Additional fields JSON json<span>{ "fields": { "timeoriginalestimate": ... } }</span> Result: field ignored — timeoriginalestimate not available in…

In my Advanced Roadmap / Plan - custom work item types other than Story/Task/Bug are not rolling up estimates to the Epic for the timeline. What can I adjust so they're included?

Hi Team, I have a remote AI agent deployed with REST endpoints exposed to send query and get response. I'm building a forge app to provide the support of our remote AI agent through the rovo:agent. Everything is working fine but the function limit of 25 seconds of the forge app is killing that function and the reponse…

Hi, One of our users is experiencing an issue with the Jira Service Management Customer Portal. The problem has been present since the user first started using the portal. When opening the Requests/History page, the request list is not displayed correctly. Instead of showing the request details, summaries, and other…

I have been added as a reviewer to a Pull Request and I am watching the PR. If I make a comment to some code and someone responds, I receive NO notifications/emails. So I won't see their reply unless I go hunting it down. Is there a way to get emails or notifcations on these comments?

List and All Work become one We’re simplifying how you manage work in Jira. You may have noticed that List and All work have started to feel similar lately. (Good catch! You were onto something.) That’s because we’re preparing to merge List and All work views, creating one powerful, unified view for managing work items:…

Hi guys, I have the jira customer portal available to customer to open support tickets. When i log in with my atlassian account "admin account." and I go to ServiceWorks Support - Jira Service Management i ge tthe ai pop up to ask questions. If i log in as one of our customers who create the help desk user account they do…

Hi everyone, Since Team '26 Europe our clients have been asking about AMP. I'm looking for the practical details that the keynote and blog posts didn't cover. Here's what I have so far. According to the AI SDLC post, Agent Sessions is in closed EAP and local session tracking is "coming soon". Today, Claude or Cursor can…

Hi Dear Community I am trying to build a Rovo Agent which is capacble to go thru a requirement, understand the the number of stories and sub task required to achive the requirement, and with a single confrimation it should be able to create them in the given Work space. I have tried multiple times, but then it just creates…

In every each month I use to generate a report to work the allocation of the requests for each requesting area. An example of filter: In the next step I export the results to a .CSV file: campos visíveis = visible fields So, I converted the .CSV to a column separed excel file and when I started with my analisys I found…

Hi Bitbucket team, On 2026-10-25/26 I rewrote the history of the repository pdvsmart/prjpdvsmart with git filter-repo to remove large binaries, and force-pushed the new master. The repository is now small, but the size reported by Bitbucket has not dropped after several days, so the workspace keeps hitting the 1 GB…

Is there a Atlassian plugin to capture the usage of ROVO or other AI tool within JIRA

I started seeing a bunch of timeout and retry status messages in Rovo chat today. When I ask it to do something, the status shows as "Interrupted — retrying (attempt 1 of 4) Encountered an issue. Retrying the current step...", or "Retrying request in 54s…" Has anyone encountered this issue before? Now most of my chats just…

Hello Team, We have multiple portal groups in our JSM customer portal, each containing different work types. We would like to create separate queues based on these portal groups so that each queue displays all requests submitted under its respective group. For example, the Portal A queue should display all requests…

This week I've started receiving multilingual emails

We are able to create customers manually in Jira CSM. However, when creating a customer through the Jira CSM API from Postman or MuleSoft, we are receiving the following error: 403 Forbidden – "User does not have permission to create customer accounts." How do I check whether the OAuth/integration user has the required…

Native approvals landed in Confluence Cloud this summer, and they are good: approvers, due dates, an editing lock while a review is pending, an activity log, and a space-level switch that blocks publishing until sign-off is complete. If you have been stitching approvals together out of statuses, comments and automation,…

Hello, I would like to create an automation rule in a specific space on our Jira Service Management (Premium) instance. First, here is some information needed to create it: I have 4 priority levels: "Urgent," "Fairly Urgent," "Non-urgent," and "Depends on constraints" I will be working with two distinct workflow statuses:…

Hello, does anyone knows if there is a way to send automatic reminders for people in Jira? For example, if someone has an investigation under him, after two weeks they will receive an automatic email that asked to describ the status?

It appears last week, there was a change to the "Respond to Customer" comment in Jira Service Space. Currently, when a service desk user "Respond(s) to Customer" the ticket status remains "Waiting For Support." Previously, "Respond to Customer" would transition the ticket to "Waiting For Customer." Now, the user must…

In our org,want to create the checklist and attachments in request type in work item view not for cutomers.below are the checklist ,so any suggestions to create . Tasks (Decommissioning Checklist) Data & Pipelines * Disable and remove tenant Airflow DAGs / jobs * Export and archive tenant data (per retention policy) * Drop…

Hello , We were using Trello for the experiementation at Atlassian . This was done a few months back . We have finally decided not to persue the Trello App further. How do we unsubscribe from it ? I am the admin of out Atlassian account. Below is the screenshot of the applicatin.

Hello Support Team , We had subscribed for the trello account few weeks back for the trial purpose by one of the other Admins. Currently we have decided not to take forward the trello subscribtion. I do not see a option to unsubscribe from the Trello subscription . Can you guide me on how to go about this ?

Hi Jira Community, I'm trying to build a JQL filter that helps my team identify issues that are blocked by another issue still in progress. Specifically, I want to find all issues where: The issue has a "is blocked by" or "blocks" link to another issue AND that linked issue is currently in a specific status (e.g. "In…

Hello, I'm discovering and trying Playbooks in JSM. Is it possible to block a transition due to incomplete Playbook execution ? Should it be linked to a field/status to validate in the workflow based on the feild value ? Or am I missing the point completely on the Playbooks usage. Thank you

Hello everyone, I am currently trying to build an automation that will send an email to customers when their ticket status has been on "Waiting for customer" for 2 weeks. It MUST send an email ONLY if the status remains "Waiting for customer" uninterruptedly for the full period of 14 days. Here is the current code: project…

Hello Atlassian Community, My company has both Jira and Jira Service management in our environment. JSM is used as our main ITSM tool and is how customers reach out to the IT teams for their needs. Jira is used for individual teams (Infrastructure, ERP, etc.) to track long term project work they are completing. This works…

We created 30 compass.yml files (one per microservice) across our GitHub monorepo github.com/priv8pay/travel and merged them into the 0.14.0.0 branch via PRs #6338, #6410, #6426, #6433, #6443 (merged Feb 24 – Mar 12, 2026). Each file follows this structure (example from services/billpay/srv/compass.yml): name:…

I am not able to create an account with f9infotech.atlassian.net. I need to know who has used this account

The team member who originally created and administered our Jira workspace has left our organization, and their corporate email account has been deleted. However, their account still appears as active in Jira. We need to transfer ownership and administrator access to a current team member, but we no longer have access to…

Hi, I can see some Rovo credit consumption in Jira Automation usage statistics, but I’m unable to identify which automation rule is responsible. I’ve already checked “Use Agent” and “Use Rovo”, but no automation rules are listed there. Is there a way to trace the Rovo credit usage back to a specific automation rule? Thanks…

Hi, I have a few kanban boards that display the due date. Last week I could see the due date colored red when overdue, this week is no longer colored. What could have changed in the projects? Last week This week

Hi, I use the atlassian/firebase-deploy pipe and I've found that it doesn't support node 24, which is required by the latest firebase-functions at this time, so I've made you a patch. Details below. All the best, -Peter — — atlassian/firebase-deploy:5.1.1 can't deploy Cloud Functions whose functions/package.json has…

I am trying to create standard content linked to JIRA work items. I have created a space template, which I would like users to use when performing certain tasks in JIRA. Unfortunately, the only way to create a link to a template that opens a new document seems to be a macro in Confluence, which is not supported JIRA. If…

In Jira Plans, when using the Dependencies tab, long titles (summaries) in work items do not wrap with in the boxes on the diagram (They don't even show the full text on hover). This kind of makes the whole thing a bit useless having to click into each item, open it in a separate tab to see what it is. Suggestion is to…

My colleague asked me about this article: * Mention someone directly in Slack via Jira Automation Wherein @Daniel Eads provides a Python script to connect to the Slack API and for every user in the Slack workspace, obtain their User ID and then write a Jira User Property for each user with that ID. Which... is cool. But…

Looks like my workspace is gone, I just uninstalled the Bitbucket app, and now my workspace returns a 404 and all my code seems to be gone. Is there any way to revert it?

Hello, I'm using draw.io inside Confluence, but did not see the diagram option under the Advanced->Mermaid menu. I am able to successfully create a diagram from Mermaid menu but I would like to edit it as well. Docs mentioned that if one chooses the diagram option then the mermaid generated flowchart will be editable. Did…

Hi everyone, When I try to pull changes from a particular branch in Sourcetree, I don't see a search box to quickly find the branch I want. If the repository has many branches, manually scrolling through the list becomes inconvenient. Is there a way to search for a specific branch directly in the Pull dialog? If this…

Our company has an old Bitbucket Cloud workspace, ideamans-old, that was converted from a legacy team account. It holds 8 repositories last updated in 2012, and we would like to delete the whole workspace. The problem is that none of the remaining members has admin rights. The admin appears to have been the legacy team…

Hi everyone, I'm using Confluence Cloud Free and attempted to import a space export ZIP file. When I navigate to the existing space, I see “This space is locked.” I used the Recover admin permission option in Space management and received a success confirmation, but I still can't access the space. The space settings also…

Hi Jira community, I'd like to learn how Jira administrators manage custom fields as their Jira instances grow. Over time, custom fields can accumulate across projects, and it can become difficult to track who owns each field, why it exists, whether its purpose is documented, and when it was last reviewed. I'd appreciate…

Is Trello affected by CVE-2026-115560, or has the vulnerability already been addressed? https://github.com/php/php-src/security/advisories/GHSA-6wmf-4rv5-p3rp

Hi Bitbucket community, As of 15 September 2026, Bitbucket Cloud branch restrictions now support adding access tokens, Forge apps, and Rovo Dev. What's changing Previously, branch restrictions could be configured for users and groups, but automations using access tokens, Forge apps, or Rovo Dev could not be explicitly…

Why is it that when I comment on a Jira Epic, clicking the bold button only bolds a part of the text within the same sentence while leaving other parts with asterisks? Fix this bug so that the entire selected text gets bolded correctly

Loom will not let me get off the Default mode. I am paying for Business and cannot use Loom to share material on another screen. It is useless This is what I get

A few months ago, we launched Bitbucket Packages in open beta our native container registry for Bitbucket Cloud. It allows teams to push and pull container images directly within Bitbucket, unifying code, CI/CD, and artifact management in one streamlined workflow. Today, we’re expanding its capabilities with support for…

Hi all, I'm building a form through JSM to help people in my company request a purchase order by submitted a ticket to the finance team. In order to process the request, we need a few docs: a statement of work (SOW) and negotiated services memo (NSM). Is there a way in native JSM to categorize these appropriately? I have…

Hello, I'd like using Alerts feature with forms to manage asset conflicts effectively. Specifically, when selecting an asset for a period (via a date and time field) I would like to receive an alert if the asset is already booked for the same period by someone else. Currently, JSM does not support real-time conflict…

Hi Community! We’re excited to announce a new, modern help center for Jira Service Management, that gives you more control on how your service experience looks and works, with help centers that are visually rich, on-brand and curated for the people who use them. We’ll be rolling this out to all customers over the coming…

Is there any way to keep my Inbox from cluttering up the Board View? Why is there not a "Hide" or "Collapse" button on this feature that I don't use? Thanks

Workspace: Dynac_Inc Repository: dynac2.0 Please run server-side Git garbage collection/repacking for this repository to remove duplicate/unreachable objects and recalculate workspace storage. The workspace contained four repositories totaling approximately 901 MiB before this maintenance. We created and verified a full…

I forgot to copy my recovery key and I do not have an authentication app setup for my Trello account. I'm logged in on my phone but unable to login in from my laptop. I have requested a recovery but never receive an additional email after this one below: We got your Atlassian account recovery request We've received your…

When an idea's status is changed, it's not clear what the status has become without clicking into the Idea. Example: "Voting for the idea is closed." is unhelpful and rather lackluster, TBH. 😅

We've set up priority groups in one of our service spaces and need them to show in the sidebar in a set order for all agents. We can't find a way to control that order. Order we want: Tech Support Team ALL Ticket Type Ticket Status Engineers' Queue PROJECTS JML Any other groups (Labels, BAU, Untriaged, etc.) What we've…

Hi everyone, I was wondering if Rovo can help employees find important documents, such as salary slips, employment records, and other HR-related files, more easily. For example, government employees often need to access their monthly salary slips for bank applications, loan processing, or personal records. If these…

Hy All, I am trying to have a data input using a Form in order to get data of a purchase order, for example, SKUS-Description-Number of pieces. So I have looked for it in a form's templates and the only solution I found is: So, implementing the solution this way thinking in generating reports, I will have custom fields…

Hi Atlassian Community, I’m looking for guidance on customizing user profile hover cards in Jira Cloud. When we hover over a user's name in Jira, a profile pop-up appears showing details such as their name, email address, and a Recent work section displaying recently updated or viewed issues. Our requirement is to hide…

Hi, we have a workflow where the security level changes at each status via automation e.g.: Status 1 —> Security Level 1 —> Team 1 can access (+ edit) Status change: Status 1 —> Status 2 triggers an automation rule to update the security level Status 2 —> Security Level 2 —> Team 2 can access (+ edit), Team 1 can no longer…

Hi everyone, I am a Teaching Fellow in Applied Project Management in the UK. I am currently designing two upcoming university modules within the domain of digital project management. I am looking to introduce my students to industry-standard toolsets rather than teaching frameworks in a vacuum, so would like to use Jira…

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }We need to export the list of add-ons/apps installed in Jira and Confluence Cloud Production. Is there a way to also get month-by-month usage data for these apps from the beginning of the year? Is…

Hi everyone, we have a Jira Cloud site with two team-managed software projects, Refine-Kanban (RFN) and Refine-Clients (RC). Opening them from the Jira Product Discovery Spaces screen causes problems: Opening Refine-Kanban shows “We can’t show this space. You don’t have permission to view this space, or it may not exist,”…

Hi Community colleagues, Can the Assets Import History information (such as Start Time, End Time, Status, possible Errors etc. details of import results) be accessed programmatically via a REST API, GraphQL API, or another supported mechanism? From Assets Object Schema, the data can be read as instructed in View import…

Hello Atlassian team, I cannot enable Bitbucket Pipelines for private repositories in my Bitbucket Cloud Free workspace. The support form directs Free-plan technical issues to Community. Steps to reproduce: Open Repository settings > Pipelines > Settings. Turn on Enable Pipelines. The switch becomes checked and disabled…

On our space we have our workflow set up for 2 different ways to close a ticket: Customer only - portal button. Restricted to not display to any Service Desk member or admin. Via API - only our service account. Transition [2] was created to support an automation to auto close tickets that remain in customer stages. One…

Hi Community, I’m using the Jira REST API to extract issue data for reporting. One challenge I have is keeping track of deleted issues. My extraction is incremental, but to track deleted issues, I currently do a full load of all issue_keys every day and compare them with the previously extracted data. This takes quite a…

TL; DR This guide explores how ServiceNow and Jira integration can break down silos between IT and development teams, creating a more connected and efficient delivery process. From incident management and change tracking to work item synchronization and end-to-end visibility, you'll learn what it takes to keep teams…

Hi! Is there a new link for the content for this one since it seems to be broken? https://success.atlassian.com/solution-paths/quarterly-planning-guidance-with-jira-cloud/prepare-for-a-program-increment-pi-planning-event/how-to-configure-jira-and-pi-plan-in-advanced-roadmaps

When I navigate to the list of Articles, there's no date visible, when the article has been created, if the article has comments. In that case information "Started by" changes to "Most recent by" and the date of creation is not available anymore. It is hard to distinguish, whether the article is old and new and I need to…

Version: 3.11.5 (confirmed unchanged through the latest 3.11.7) Bug 1 — cleaner crash-loops on 404: BitbucketWorkspaceRunner.delete_runner() / BitbucketRepositoryRunner.delete_runner() (clients/bitbucket/base.py) call make_http_request(..., method='delete', ...) without ignore_exc. If Bitbucket has already removed the…

Good day. I am owner/administrator of two organizations (which should have been one, a hyphen in one, no spaces in the other). I want to flatten this, and I feel moving Jira over to the Bitbucket account is the obvious choice, then I don't need to update all the git access on all my devices. It's really just me and…

You have a problem, open the support page, and getting help becomes another problem. The site is not recognised, the form points you to Community, or you are looking at an AI chat when you wanted to raise a ticket. There is a detail worth checking before you start typing: the ticket option may be sitting directly below the…

The new bulk delete feature on the filter page is very dangerous! It doesn't ask to confirm deletion or run through the bulk update process anymore. It's also a menu item next to the 'close' cross icon which is a dangerous too and could easily be pressed by mistake. Appealing to the product team, this UX is not a good for…

Hi everyone, One thing I've been wondering about is how Rovo deals with situations where the available information isn't perfect. For example, if different Confluence pages contain conflicting information, or if the documentation is incomplete, what does Rovo do? Does it try to identify the most reliable source, mention…

Hi JPD team and community, At MedAdvisor, Jira Product Discovery is our single source for product discovery. We link ideas to delivery work and score them on evidence. The Insights tab drives our prioritisation, but getting evidence into it is still almost entirely manual. Three requests: Rovo write access to Insights.…

Hi, maybe im missing something obvious but is there an easy way to find old pages in a space? we have quite a lot of content and i just want to see which pages havent been updated for a long time, page name + last updated would be enough maybe the person who updated it too. I know i can check history page by page but thats…

Buenas tardes. Solicito asistencia para recuperar el acceso a mi cuenta de Trello asociada a un correo cuyo acceso ya no tengo porque el dominio ha sido eliminado por la empresa y el buzón de correo ya no existe, por lo que no puedo recibir códigos de verificación ni restablecer la contraseña. Dado que no puedo reactivar…

Hello guys, We are running Bitbucket autoscaler version 3.11.7 and we noticed that in dynamic Kubernetes environments with high node churn, the cleaner leaves job and secret definitions when sudenly interrupted during the deletion. Cleaner.delete_runners (autoscaler/cleaner/pct_runner_idle_cleaner.py) deletes the Bitbucket…

I accidentally pushed too-large files to a free private repo, avnere/avnertheeccentric.com. This pushed it over the 1GB free limit, putting the repo into read-only mode. I was able to force-push a removal of the large commit, but the repo is still stuck in read-only mode. According to this post, it should be possible to…

Hi Atlassian Support Team, I need assistance with updating the email address on my Atlassian account. Here is the situation: I currently have an active Atlassian account registered under my other email address: fatma.wafy@outlook.com I want to change the email address of this account to my company email address:…

When I recieved an email to sign up for champion program, I found a bug while signing up on the program. I don't want to share the details here, please comment below the email or link to report the bug with details or I can jump on a call.

I am facing an issue in Cisco Xray (Testing Board) where I am unable to change the status of a test case in Test Execution. I am able to successfully create a Test Repository, add test cases to a Test Plan, and create a Test Execution. However, when I open the Test Execution, the added test case remains in the To Do…

Do you want to learn more about Atlassian? Then take a look at our video series: Atlassian Answered ⭐️ With Atlassian Answered, the amazing @Kevin Lee answers your top questions about Atlassian in an easy to understand way. Jira is commonly used across lots of teams, but what is it? Watch Kevin’s video for an introduction!…

Gravatars are enabled in the system settings, but I can't seem to select one.

Hi Community! 👋 Welcome to Week 1 of Shatter the Service Quo: Break Stuff, Earn Badges! 🎉 Be honest – how much of your service workflow still looks like log it, route it, wait, report on it? That playbook made sense when work moved slower and lived in one system. But now your team is fielding requests across Slack, Teams,…

Hey Community! 👋 Welcome to Week 2 of Shatter the Service Quo: Break Stuff, Earn Badges! This week, we're putting the spotlight on legacy processes that were begging to be broken. ⭐ The challenge Name one legacy service process you've already shattered — or one you'd shatter tomorrow if you could. Share a short story in…

Based on an example in the Jira automation template library I created an automation rule that works as intended…. almost. What I want is to keep the order of the associated stories under the epic, but when I run the automation rule, it clones the epic as intended and also clones the associated stories, but in a random…

Hi - I'm trying to figure out why members that I have attached to specific cards on my Trello lists aren't receiving email notifications when due dates are approaching (I have it set to remind us 2 days ahead of time) As the owner of the board, I am receiving the email reminders, but the other person on the card is not.…

Hi Community! 👋 Welcome to your final challenge of Shatter the Service Quo: Break Stuff, Earn Badges! You've shared how you've broken legacy processes and spotlighted what needed to go — now it's time to level up your toolkit. ⭐ The challenge Complete the Explore Apps for Service learning course. In just 35 minutes, you'll…

Meetings can often feel like a burden, consuming valuable time and resources, but we’re here to change that. What used to be manual is no more. Loom can now package up automatically generated meeting notes, action items, and recordings to send to attendees immediately following a meeting so nothing falls through the…

Bonjour, Je rencontre un problème avec la connexion officielle Trello à ChatGPT. L’autorisation fonctionne lorsque je sélectionne 5 espaces de travail. En revanche, lorsque j’en sélectionne davantage, la section des autorisations affiche : « Something went wrong — We’re having trouble showing permissions right now. » Je…

Hello Community, I have an automation in Confluence Cloud with the "Page edited" trigger and on some executions I get the following error: "The flow actor doesn't have permission to view the event that triggered this flow". I know that the error must be related to space or page permissions for the executing user but how…

Hi everyone, I'm testing the new Beta fucntionality Approvals. But I cannot find a way to connect the page approval status to the automation. I mean, how to read the status value and use as a trigger. It seems that I cans tart approval after trigger but not the opposite. If it would be possible to read the status, I could…

Will there be a version that is provided by Atlassian for Forge platform?

Dear Atlassian Community & Rovo Team 💙, I’ve been using the Remix feature in Confluence, and I’ve run into a frustrating UI bug regarding version history, along with a feature request that would vastly improve the iterative workflow. The Bug: Expanding older versions shows the latest version When I use Remix and generate a…

Here attaching the image where I am not able to select my site in order to open AI Studio in order to start utilizing my Rovo in my JSM Automation, although I am able to see the Rovo agent and Rovo beta in the automation flow and also I had switched to the premium trail plan for this but still not able to figure out what…

Dear Atlassian Users, We want to start using Studio in a structured way within our organization for, among other things: Agents and automation, but I’m not sure how to implement this within our company. Can every user access Studio from within Jira? What’s the difference between creating automation rules in Studio versus…

Hi Atlassian team, Could you please provide the official IP addresses or CIDR ranges for accessing mcp.atlassian.com over HTTPS (TCP port 443)? We need to allow outbound traffic from our application server through our corporate firewall. Thank you!

When an agent manually creates a PIR using "Add PIR " from an incident or major Incident,the PIR already displays the originating incidents as its Primary Incident.However ,the incident does not display the PIR reference . how can i set automation for that .to link that created PIR.

In ADO we can control Nuget usage by publishing our own feed that developers have to use. Does Bitbucket have anything similar?

I used the Obsidian note-taking app for creating product requirements. The files the app produces are .md (markdown). I like the content I've created and the organization between files, but my team uses Confluence and won't switch to Obsidian. I want to avoid having to copy/paste the content of the markdown files into…

Has anyone been involved in migrating Azure DevOps (ADO) Wiki to Confluence? If yes, I'd appreciate your inputs on what's the best possible way to migrate the data.

One thing I genuinely preferred about the old Community was that accepting an answer felt like recognizing someone who actually helped solve a problem. With the new Q&A experience, I'm seeing answers marked as accepted even when they contain nothing more than a screenshot or a short comment that doesn't explain what…

Hi, we (mobile.dev) maintain the Maestro Cloud Upload pipe, mobiledevinc/maestro-cloud-upload, listed in bitbucketpipelines/official-pipes. The registry has it at 1.6.1, and we've since released 1.7.0, 1.7.1 and 1.8.0 (image mobiledevinc/maestro-cloud-upload:1.8.0 on Docker Hub). The README says vendors should fork the…

Keeping project documentation in Confluence is nothing new for most of us. With the work breakdown structure (WBS) and the Gantt chart, it is often still different: both are drawn in other tools and end up in the documentation as an attachment or an image. From then on, every change has to be updated by hand. This time I…

It has been afecting all spaces of my JIRA Cloud instance, our users are reporting that Quick filters suddently stopped to working. In the past, once checked the quick filter setup persited as an personal configuration even after a page refresh or if you do a logout and login JIRA Instance. Now, when a user checks enabling…

Hello, We use Trello as an operational command center for our facility management company. We have the following setup: Customer / Sender → destek@kbcgrup.com → Trello Email-to-Board address → Card created in our Trello Inbox list This works correctly and we want to keep this forwarding active. However, we have a loop…

Well I guess this explains why there's not been much Atlassian activity here lately: https://www.atlassian.com/blog/announcements/the-next-chapter-for-compass The gap with respect to Jira integration seems significant:…

I've imported Ideas from Productboard to Jira Product Discovery along with a custom field for entity_uuid which enables me to map insights from Productboard to an idea in Jira Product Discovery. I've exported notes from Productboard into a .csv field with the entity_uuid. I'd like to import those insights into the JPD…

Version of the pipe: 3.2.0 Hello, I am using the above version of the git-secret-scan to create a pipeline to scan for any committed secrets in a pull request. While I got the pipe to run and generate a report, I am having trouble getting the inline annotations to work. We have the pipe steps defined as a shared pipeline,…

Frustrated with Jira's standard search bar? Jira's standard search bar uses the JQL textfields ~ "search terms*" and according to the JQL documentation, text searches all text fields while textfields searches most text fields except comments and worklog. I have wanted the Jira search bar to search all text fields since we…

Here's a fun fact to start your Friday: Confluence is older than YouTube, Facebook, Twitter, and the iPhone. When Confluence first appeared in 2003, the internet was a very different place. There was no Slack. No Microsoft Teams. No ChatGPT. And most companies still relied heavily on email attachments, shared folders, and…

Hi All, We have an automation that adds an itnernal comment to a work item (auto triage with rovo agent). The automation works fine and the comments are created OK. We have situations when internal agents create work items on behalf of customers. In these situations, the "reporter" is the customer, but the creator is the…

Could we have a review of Kudos history following the migration to the new Forums platform? I know Kudos points and levels were supposed to carry over, but some rewards, completed challenges and achievements seem to be missing or not counted correctly. My concern is that members might not even notice what they've lost,…

Registered for the Loom for the company recording. But somehow we end up having admin whom we even don't know, and subsequently currently we can't upgrade the subscription for the whole company. How can we add our admin and remove the previous person or make him just creator lite??? Thans

I would like to know if there is a feature roadmap for JPD (Jira Product Discovery) where you have native ability in Standard JPD plan for 'Contributor' role to submit idea using a form. This exists in Jira Service Management but not in JPD. We don't use JSM. This is a no brainer and will add value in a major way for many…

Hi. We have defined a template for the Description field to be used with one of our issue types. This works as expected when creating or editing the issue. Until now, we have only had one issue type. Since we have upgraded to JPD Premium, we want to take advantage of creating hierarchies and are creating additional issue…

Hi I am new to the community. At my company, we are trying to connect Bitbucket to Google Gemini via Atlassian Rovo MCP. Since there is no direct connector, we have to set up a custom MCP server. The form requires many fields to be filled. The Atlassian documentation doesn't clearly explain how to get these details.…

Last week I wrote here about checking Connect apps before support ends on 31 January 2027. Step 4 said: note the macro's name, run macro = "that-name" in CQL, and you know how many pages depend on the app. Since then I tested that step properly on a Cloud site, and it needs a correction. The query works, but there are four…

TL;DR Integrating Redmine and Jira is less about connecting two tools and more about ensuring teams work from the same source of truth. Without proper integration, data can drift across systems, leading to inconsistent statuses, broken traceability, manual effort, and reduced visibility. This guide covers the key…

Details: I use Claude Code (CLI) with MCP servers as a working agent for my business operations, mostly finance and accounting preparation. And other agents for ecommerce development. Its knowledge base today is Notion plus local files, and that split is the actual problem: the rules it needs live in too many places, so it…

I tested 8 Confluence apps for label management and compared their capabilities feature by feature. I downloaded each app on a test instance and used each acting like a user with label problems to solve. Overview App Edit labels across a space Edit labels across multiple spaces Delete labels across a space Delete labels…

Is it possible to create a Dashboard that has a couple of drop downs linked to specific fields in issues and maybe a check box at the top with a search button? So the user would be able 1. multiselect Components (like when creating a new ticket) from a dropdown 2. multiselect Labels including an option to leave blank…

Hello, I'd like to know how to display SLA and remaining time to respond/resolution in ticket? I ask this question because a customer told us that he wanted to know SLA for that kind of request when opening the ticket and know/track the remaining time to get an answer/resolution of the opened ticket. I tried to customize…

Hi everyone, We are using Jira Software and JSM Cloud Premium. An automation rule successfully copies a number field from a Jira Software ticket to a JSM ticket. The agent can see the number perfectly in the internal "Work item view". However, we cannot get this number to show up for the customer on the JSM portal. 1. We…

How do I cancel my account? Website is very confusing and not helpful.

Hi! I want the “Due Date” field to be viewable in the customer portal when ticket requestors view the tickets they raised. Is there a way to add this to their view?

Hi, Our organization settings for Shadow IT Apps have been set to "Require admin review" for quite some time. We just completed a huge clean-up effort of old Shadow IT Apps. In the last 3 days alone, we've had 30+ new Shadow IT Apps created, all are for Loom. Loom has the same setting as Jira, JSM, Confluence, etc. How can…

In Jira Cloud, I am able to update assignee/reporter through ROVO. But it always shows an error while trying to update custom fields with the user-picker type (same with single or multi picker). I get the below error, Update Jira Issues for any fields (bulk) failed because ABTEAM-2: customfield_10076: One or more of the…

📢 Update — July 31, 2026 The rollout dates mentioned in this article for existing customers have changed. Due to some unforeseen issues and bug resolutions, the phased rollout will now begin on August 15, 2026 and proceed incrementally over the following 2–3 weeks. We apologize for the delay and will continue to update…

I'm curious how others are handling structured metadata in Confluence Cloud, especially when the same information needs to be maintained across lots of pages. Page Properties works reasonably well for smaller setups, but things seem to get more complicated when you need consistent fields, reporting across spaces, or a way…

Hi All, I am a solo Dev, working on creating enterprise grade tool for developers, wanted to see my luck with Jira plugins and created few you can check at https://marketplace.atlassian.com/vendors/233291831/vectored without a marketing team I don't think I am selling any so making them all free. However, I still have to…

On September 22, Atlassian ran a webinar called State of AI: SDLC. It's been over a month that I've convinced myself of writing this article to share with the community, and finally got to it. Atlassian called it the largest simultaneous digital event in the company's history, with more than 30,000 registrations. Mike…

Hello, Currently, our support teams use Opsgenie primarily as an alerting tool to reach developers outside of business hours. Staff type a command into a Slack channel, and the alert is sent to the relevant user based on the teams, schedules, and escalation rules configured in Opsgenie. We also have a Jira Service…

How to export a wiki page in markdown ?

Hello, Would it be possible to have an installable desktop version, allowing users to work offline? thx

Hello everyone, I've seen Jira instances ranging from fewer than 100 custom fields to several thousand. I understand that excessive custom fields can affect administration and potentially impact indexing and search performance, but I'm curious about practical experience. Have you reached a point where custom fields became…

Hello, I have been trying to get an official reply. The New York State Department of Financial Services (NYDFS) issued a Cybersecurity Alert today (August 11, 2026), regarding two critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, that could enable unauthenticated remote code execution and unauthorized…

I asked Rovo and it says I should not need any additional permissions, however, when I am trying to create my form, I want to create a form field that I can map to the Description field in my EPIC. I am unable to find where I can begin this process, Rovo says it should be on the page, but I cannot find it. Can someone help?

Hi Team, Thanks for your help in advance. I have created a Jira issue template that automatically populates the Description field with predefined information when a new issue is created. However, I would also like to include a table as part of this template. While I can manually create a table after the issue has been…

Hi Atlassian Community, I’m running into a persistent permission error when testing anonymous (unauthenticated) ticket creation on our Jira Service Management Cloud site, and I could use some fresh eyes on our setup. Error: "Couldn't send request: You do not have permission to create requests using this Portal." Current…

With the deprecation of creator lite -- will external users still be able to view Loom videos, even if they don't have a paid account? We use loom a lot for enablement materials and need sales and tech teams to be able to view the content, even if they no longer have user profiles. 

Is there a tool (Confluence Macro?) that will show a report or alert for all pages that haven't been updated in over a year? I'd like to use this to trigger an internal review for the page owner to try to eliminate stale and dead pages.

Hi Team, We are using Jira Software and Jira Service Management Cloud Premium. We want to allow users who have a Jira Software license but do not have JSM agent access to change the status of their own requests through the JSM customer portal. When the user selects a status-change action, we want a popup screen to appear…

If you want to cancel your Total av subscription, the steps depend on where you purchased it. I was wondering about this too because removing the app from my phone or computer doesn't always stop the subscription from renewing. On Android: Open the Google Play Store and tap your profile picture. Go to Payments &…

A user with Space admin and owner permissions created some forms and received this warning: Only users with “Work item create” permissions can submit this form. Your space is not currently set up to enable “Any logged in user”, which may prevent other users from submitting the form. If you wish to enable this, please…

I'm currently reviewing and updating our employee onboarding process in Jira Service Management. Our existing onboarding form has become somewhat unwieldy and requires regular modifications as our requirements change. Today, a submitted onboarding request automatically creates a parent service request and individual…

Vấn đề & giải pháp Vấn đề Sinh viên khi làm các đồ án, nghiên cứu khoa học thường khó tìm nhóm có kỹ năng tương thích/bổ trợ, đặc biệt là các bạn thiếu quan hệ xã hội, kỹ năng giao tiếp. Các nhóm có nhu cầu tìm sinh viên có đủ kỹ năng để phối hợp nhưng không biết tìm ở đâu. Giải pháp: Xây dựng một website giúp ghép nhóm…

Does Total AV offer 24/7 customer support? I need some help with my subscription, but I'm not sure if their support team is available all day and night. Sometimes it's hard to find the right contact option, especially when you have an issue with your account or payment. Can I get help through live chat or email, and is…

If you want to cancel your Total AV subscription, you can usually do it through your online account. I was wondering about this too because uninstalling the app doesn't always stop the subscription or future payments. First, visit the official Total AV website and sign in using the email address linked to your account.…

Hi everyone, We are using Jira Service Management Premium Cloud and have an existing Change Request request type on the customer portal. We have created Jira custom fields and added them to the relevant screens. We need to implement conditional field visibility and validation directly on the customer portal. Requirement We…

All our projects are created using a standardised project template with a common set of workflows and fields. However, some projects do not require most of these fields. In our on-premises environment, we used the CreateIssueDetails URL with query parameters to pre-populate fields. This allowed us to provide a customised…

Hi, im trying to create a automation rule, that when an issue in my project is transitioned to a specific status, it automatically transitions related issues (some custom field values must match) that are older than the trigger issue using the "created" jira field. To be able to compare the timestamps i convert the created…

If you want to cancel your Total AV subscription, you can start by logging in to your Total AV account and checking the subscription or billing section. I am not sure if uninstalling the app is enough, but usually, removing the software from your device does not cancel the subscription. Once you sign in, look for your…

I am writing about my Loom account under my business email. My Google Workspace domain is part of my firm's enterprise system (Forefront Wealth Partners), and Loom keeps trying to link my account to the Forefront team workspace. Connecting to the team would add a license charge to my firm, which I want to avoid. Could…

If you're getting Total Adblock pop-ups again and again, I know it can be annoying, especially when you're trying to browse normally. I would first check whether these notifications are coming from Total Adblock itself or from your browser. If you're using Google Chrome, open Settings, go to Privacy and security, then Site…

If you want to cancel your Total Adblock subscription, the first thing I'd suggest is checking where you purchased it. I wasn't sure about this at first either, because uninstalling the app doesn't always stop the subscription or future payments. Start by visiting the official Total Adblock website and signing in to your…

I made an automation to send the satisfaction survey to Teams when the ticket is closed, how do I add the token so that the customer can open it in Teams?

If Total Drive is taking money out of your account, it could be because you signed up for a subscription or your plan has automatic renewal turned on. Sometimes, you may not even remember signing up, especially if you started with a free trial or purchased another service. The first thing I would do is check your bank…

I recently used the Bulk User Delete for Jira app from the Atlassian Marketplace, and I found it useful for simplifying Jira user management. Managing multiple user accounts manually can be time-consuming, especially when working with large user directories. This app offers a practical way to streamline bulk user cleanup…

For our enterprise service desk we are always looking for feedback and surveys from users. Unfortunately, the email that goes out requires multiple clicks and most users don't take the time to leave a survey let alone any comments. Does anybody have a way to get better feedback? Native functionality, plug-ins, etc. Just…

According to the Confluence documentation on http://Importing Content Into Confluence, there is no supported way of importing markdown. Is this the case? 3rd party solutions seem not to work with current, self-hosted versions.

Hi, Is it possible to create a JIRA form that can be completed by anyone within my organisation, regardless if they have a JIRA licence or not, that isn't a public form? Thanks, Tia

If you're wondering where to find your Total Drive subscription, the easiest way is to check the account you used when you first purchased it. I wasn't sure where to look at first either, but checking the account and billing details is a good place to start. First, open the Total Drive website and sign in with your…

If you're trying to cancel your Total Drive subscription, the steps can be a little confusing because it depends on where you purchased it. I was wondering the same thing, does uninstalling the app stop the payment too? Actually, not always, so it's better to check your subscription first. On Android: Open the Google Play…

According to Atlassian's documentation, Rovo's basic agents use only 10 credits. These are the ones that don't have model selection. In practice, I can't seem to identify a basic agent, because no matter how basic it may seem to me, it uses many more credits 😥 Can you give me a specific example of what a basic agent would…

If you want to get rid of Total Drive, you can remove it from your device in a few simple steps. I would first check whether you are using it on a Windows PC, Mac, or phone, because the process can be a little different. On Windows, open Settings, go to Apps > Installed Apps, find Total Drive, and select Uninstall. Follow…

Hello Atlassian Support, we are investigating the language used for the customer account verification email sent during Jira Service Management customer registration. The email we are referring to contains the subject/message: "[Action required] Verify your email to finish signing up" Our current configuration is: Jira…

If you want to completely disable Total Drive, the first thing you should do is check where it is running on your computer. I was also confused about whether turning it off was enough or if I needed to uninstall it. On a Windows computer, open Settings and go to Apps > Installed Apps. Find Total Drive in the list and click…

My Bitbucket Cloud workspace "danflu" (https://bitbucket.org/danflu/) disappeared between 2026-10-23 and 2026-10-26 without any action on my side. What I observe: - The REST API returns: No workspace with identifier 'danflu'. - https://bitbucket.org/account/workspaces/ for my account - An API token created on 2026-10-22…

Starting this week a team member of mine now receives their JSM email notifications in a different format than the rest of us. We hold the exact same roles on the space. My email notification subject line format is as follows: [JIRA] (HD-123456) Ticket Summary His is as follows: [JIRA] Firstname Lastname created HD-123456…

Estimated time to read: 12 minutes TL; DR: When incrementing a date by business days, we may want to skip any holidays / non-working days. You could use an external service endpoint to do so. Or...let's build a rule to help solve it! What problem are we solving? When a team uses date fields such as Due Date, they may want…

Hello there, i successfully connected our M365 Copilot Connector to our Jira instance. It´s working good. But i´m not sure, if the Connector has access to the Comments from a issue. I don´t find the "Comments" field in the Connector settings. One Copilot chat gave me comments of a issue. Another Copilot chat told me, that…

We are in the process of setting up a new Jira instance with JSM and CSM. We have created a space for using CSM, for customer facing, where we have a couple of forms so far. We have done some digging and we are only able to expose the chatbot/AI for embedding into an external website (Our website contact us page/a few…

Hi! For example i ve got this case: Question1 * A1 * B1 * C1 Question2 * A2 * B2 * C2 If someone has selected option A1 in Question1, then set the answer to A2 in Question2 and prevent Question2 any changes from being made. If someone choose B1/C1 then in Q2 all options are possible. Alternatively, do you know of any…

I am trying to pull reporting based on the Epic down to the subtask level, and when I create a filter it does not pull the hierarchy set up. Is there a different way to get this data? Thank you!

Hello. I am new to JIRA. My side of business is automating the execution of JIRA-initiated tasks. For example, a JIRA user wants to reset his/her Oracle database in one or more databases. I have a form with a few entries: Here is the challenge. All of the form fields should be entered by the end user opening the…

Hi Folks We're trying to use Rovo / Agent to help us produce a Report of all Epics in a Project % complete, but keep getting incorrect results On Epics in Jira we are all used to see this Child Work Items Bar and % Done. We therefore thought it would be quite easy, but it seems not! Has anyone got this working? We've tried…

I am creating a Rovo agent as sprint analyzer mainly to calculate sprint progress percent and velocity burnt as mid sprint checkpoints. I have given elaborate description and prompts but agent keeps on giving me wrong count of workitems for instance in same reponse it will give no. of user story at 5 at one place and 6 at…

Hi everyone, Back in November 2021 someone here asked how to set up a change approval board with six people, three IT people and three from the business side, and in a follow-up wrote "where is that Change Approval window ... I can't seem to find it". Gaurav's answer there, set the count when you add the approval, still…

Hi everyone, I am trying to permanently delete my personal Atlassian account (along with associated services like Bitbucket and Trello). However, the account deletion process is completely blocked by the following error: "This account is related to active accounts set to AUTO-RENEW / is the primary billing/technical…

Do these new vulnerabilities effect bitbucket or Jira

Thank you !

The audit log retention cap is 180 days and as far as I can tell there's no way to extend it. For anyone who needs to answer questions further back than that (compliance evidence, "who had access to this project last quarter", proving a permission change happened), what are you actually doing? A few approaches I'm aware…

We manage 800+ Jira projects, and reviewing project access manually is becoming harder to keep up with. I’d be interested to hear how other Jira admins are handling this: Do you run regular access reviews for your Jira projects? How do you identify users who no longer need access? How do you revoke access when it comes…

Some of us are lucky enough to have more jewellery than we could possibly wear all at once. As we get distracted by day-to-day activties we can easily leave precious items out of sight. Often our jewellery comes with a story, whether it is a Secret Santa gift from a previous workplace, Or a cute keepsake from a local…

Hello, In 2025, I took over a position at my company from a previous manager who used Trello extensively. Since I am familiar with and appreciate the platform, I decided to continue using it. However, all boards and administrative access appear to have been associated with the previous manager's personal account (or at…

Hello Atlassian Support, I don't know how this Loom subscription was activated, and I have never used the service. After receiving your payment email, I logged in and immediately deactivated the subscription. However, I still cannot delete my account due to billing restrictions and open invoice requests. Please confirm…

Hello, I need help recovering an archived Trello list. The list appears in Archived items, but the only visible controls are the list name and the rubbish-bin icon. The Restore button is no longer visible. A card displays the message “This card is in an archived list”, and I cannot find the list on my board. Could you…

Hi Community! 👋 This week as part of Go AI-Native with Rovo, we're kicking things off with a learning course! New to the challenge? This post is one of three in the Go AI Native with Rovo Badges Kudos Challenge: What is Go AI-Native with Rovo? [Badges + Kudos Challenge] How are You Using Rovo Agents? [Earn Badge + 100…

Our Bitbucket Cloud subscription was downgraded to the Free plan due to a payment issue. As a result, our team's development work has been blocked. We are trying to resolve the payment issue and restore our paid subscription, but we are unable to raise a support ticket because the Free plan does not provide access to the…

Hello Community team, Does anyone know if Atlassian products (JIRAm confluence) are affected by the below? Several critical vulnerabilities were recently discovered in e-Mudhra, PHP, Node.js and the Linux kernel ksmbd component. We would like to confirm whether [Product/Service Name, version] is affected by any of them:…

A payment was processed again for the same Entitlement number following a change in the plan and the number of users. However, I have not been able to find any record of a refund for the previously paid amount. I’m having trouble understanding why the additional charge was made and how this issue can be resolved. Could…

We deployed a Forge app with a graph:smartLink resolver configured for zoom.us and a pattern matching Zoom Team Chat message links. The same link format on zoomdev.us unfurls, but zoom.us links show Zoom’s generic preview instead. The URL matches our manifest pattern, and the production resolver logs show no invocation.…

Hi Expert I need your help fixing a Rovo Agent response issue. I have created a prompt that includes approximately 40–50 JQL queries and filters. When I paste the prompt into Ask Rovo, it takes around five-ten minutes to generate the response, but the desired report is generated correctly. However, when I use the same…

I requested for a account recovery email for bitbucket account. I then received an email on Mon 26 Oct, 11:55 stating to wait 24hrs for the actual recovery link to be sent. However, it is now Oct 27 past 11:55 and there is still no email in my inbox. Please assist in the email

I can´t move my cards from one collumn to another by dragging them, just by selecting the card, and then, inside the card, moving it to another list

Hey… our Sandbox was a bit behind Prod so it hasn't been until I went to Prod that I discovered that the filter results macro had been fully depreciated. The replacement that Rovo recommended seems to introduce a lot of unnecessary space such that I end up with scroll bar and the table is 3x the size it should be The…

It looks like a small UI change. Spoiler: it isn't. Assets used to be strongly associated with Jira Service Management. For a long time, it was only available when buying this app, or later, as part of a Service Collection package. This basically meant that, when we thought about Assets, it was help desk teams that came to…

Hi, I'd like the Atlassian MCP Server to expose the build statuses of a pull request. I don't use Bitbucket Pipelines for CI: Jenkins reports its build status on the commit, and other tools such as SonarQube attach their status the same way. The MCP Server currently can't read these statuses. As a result, an agent can't…

Is there _ANY_ way to disable the popup menu that comes up whenever you type in a / character in Confluence? Typing " / " to separate items in a sentence and having that constantly pop up is unbelievably disruptive, and adding insult to injury, it shoves yet more unwanted AI slop like "Ask Rovo" and "Improve Writing"…

Hi, We're using Jira Product Discovery Free and are experiencing a permissions issue that we can't seem to resolve. Our setup: We have a JPD space called "Customer Success Board". We use a custom multi-select field called "Customer" to associate ideas with our customers. This is a space-level field, not a global field. Two…

Posting in the hope someone might have an answer or that it might be on the JPD roadmap somewhere…. I'm currently in the process of refreshing my org's series of JPD spaces following an upgrade to Premium. We're keen to utilise the 'Roadmaps' option to display different spaces work against each other and as such have set…

The email that I created my account with was an enterprise Gmail. I forgot to change my email address before the company email was deleted. So I can’t access the email to receive recovery link. Is there any other way to confirm my account to have access?

I found that once you setup knowledge base from one of the spaces, and even populate it with a page/content, it still doesn't show up linked to knowledge base option in sidebar of Jira. Neither users can search for that link from our help centre portal.

Hi all, On our Jira Cloud Free site (one company-managed software space, 4 users), the space Reports page (the new tile-based one) has an "Open work by assignee" chart. One user, who is active and has Jira access, never appears in it: his open work items are counted under "Unassigned". What we see JQL project = TLR AND…

Hi we've been using Github for Jira for sometime but it seems like that connector is getting deprecated, is that connector the same as https://marketplace.atlassian.com/apps/1219592/github-for-atlassian Github for Atlassian?

Hi, Short question about add Tax ID as and Admin in Billings. I cannot put Tax ID of my company. I tried to add PL (from Poland) in the beginning and also EU (Poland is in EU). But still there is info - not valid. Thanks for your support in this case. BR

Hello! We are trying to get a DNS CNAME record to relay our users to the actual Status Page URL. It doesn't seem to matter how we configure things we continue to get errors when we try to use the CNAME. I do not believe it is a DNS issue. Does anyone know if this behavior is normal when using the free version of Status.io?…

Hi All, Our company was acquired and we have been migrated out of the Microsoft environment. We have spent about 6 years developing client process notebooks in OneNote. The best external app I found to replace OneNote was Zoho Notebook, but then my Jira Admin suggested that we use Confluence because of the integration with…

Every Jira Administrator knows this feeling: User: Hello my dear Jira Admin! Can you rename this custom field? Jira Administrator: Hi! Is the change really necessary? User: Yes. It’s just a name. What could possibly go wrong ? Jira Administrator: Well… every saved filter using that name in its JQL could be affected. User:…

Can a custom Atlassian Forge Rovo agent invoke Actionable Agile's existing flow metrics, Monte Carlo forecasts and ADA capabilities through a supported API or MCP interface?

Hi everyone, I’m troubleshooting an issue with two Jira Automation rules connected via an incoming webhook. Setup: Outgoing rule: Triggers when a customer adds a comment and sends a POST request to the incoming webhook URL. Incoming rule: Uses the incoming webhook trigger, followed by actions to transition the work item…

I’ve been thinking about access governance and one question keeps coming up: How much audit information do teams actually need? For example, should an access audit record only capture major events like: * Access requested * Access approved/rejected * Access provisioned * Access revoked Or should it go deeper and capture: *…

Hi Jira Community I need a simple overview that shows me which active users (internal and external) have access to which Jira spaces. How do I do that? Even after trying various methods with “Rovo,” I haven't been able to achieve the desired result. I look forward to your suggestions. Thank you very much CRB, Daniel Pfeffer

Hello dear community, while it is great that we can see the history of the ticket description in the activities tab, it is of limited use if we cannot use this to restore text. In the history, tables are formatted using atlassian wiki markup. But the jira and confluence cloud editors no longer accept or auto-detect that…

Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-driven risk scoring directly into your change issues, so approvers can quickly understand how risky a change is before it goes live and…

Goal We have several standalone Rovo agents built by different teams (for example an IT helpdesk agent and a GTM apps support agent), each with its own instructions, knowledge sources and owners. We want a single "master" agent that only routes the user's question to the right one. What we tried In Rovo Studio, under the…

Hi Team, I would like to understand whether ROVO is capable of building automated Reports. As a Scrum Master I would like to see what is the "Predictability of Story Completion" of my scrum teams. So when I give it the instructions as "Consider stories from last 5 Sprints and generate me a Report" can ROVO do? or is there…

Hi In Bitbucket, I am when trying to add a comment on a PR, repeatedly getting Unable to create comment Something went wrong. We were unable to create the comment. I have restarted my 2 different PCs and all internet equipment and tried incognito as well as clearing cache... I am not having other Internet issues. Can…

🛫【 Dial 1-888-664-9935 】 | StubHub Ticket Refund: Login Issues, Account Recovery & Refund Guide | Quick Help 📞📝 StubHub Ticket Refund: A Complete Guide to Refunds, Login Problems, and Account Recovery A StubHub Ticket Refund request can become important when an event is canceled, tickets are not delivered, a ticket…

Hi Forum, we have been using BRIE (Backup and Restore Improved Experience) with our major clients for quite some time. While it is very straightforward to use, I believe it could benefit from a few small additions that would make life easier for an org admin. For instance, there is no way to simply delete policies that are…

I am an admin and when I am doing bulk updates, it would be most helpful in step 3 of the updates to see the field list in alphabetical order. Currently, I have to use the search functionality sometimes to find the field I want to change.

Hi! Loom was recommended to me as an educator. I applied for an educator license on October 13 and the site said I'd hear something in 48-72 hours, but there was high volume so it may take a little longer. It's now been 10 days and I still haven't heard anything. I've sent several messages in my "ticket" with no response.…

Recently I was asked by one of our customers to detect public holidays in the automation flow. They wanted to react on work items created during the holidays and inform their customers that they are not available. As you probably know, it is complicated to work with calendars in Jira natively. You can create calendars in…

Hi, have created a webhook, whenever the comments get created or updated, i need a customfield value in the json payload. Am not getting the customfield value in the webhooks payload for comments updated or created. Regds, Subhash

The page for Contact Us in Atlassian puts you in an infinite loop of going between subscriptions/orders in Billing Admin back to the page of how can we help page. I do not see a Submit or Save button after filling out the appropiate answers on the Contact Us page. How to get help with billing???

Hi, I have a list for each of the product when I want to show what was done recently. This is useful as we run mostly on bi-monthly release or quarterly high-level planning. Currently I am sorting the list by "Updated" timestamp - unfortunately this is not what I really need as this timestamp get updated when there is any…

Hi - is it possible to modify the view when opening an epic to also include the issue dates and issue points?

I've had a Loom account since 2022 under my old companies email. I haven't used Loom in a while, since before the switch to Atlassian, who have been less than helpful in helping me restore my account or switch the email associated. I've been getting billed for the last 2 years without even having access. I'd like to…

I know labels IS EMPTY shows issues without labels, but I need the opposite: a list of label names that are not used on any issue. What is the simplest way to find and delete these unused labels in Jira Cloud? IS there a native Jira option or JQL query for this?

Is this achievable in Jira Cloud?Requirement: * If Is It An Existing Contact? = Yes * Read the uploaded attachment filename * If the filename contains a specific text (for example, "contact" ), allow the transition * Otherwise, if uploaded attachment has other name,block the transition and display an error message I tried…

Hi Community 👋 We’re excited to announce that asset data is available in data shares for Atlassian Cloud Enterprise customers, with the rollout progressing throughout October 2026. Want to understand your Assets and the work items they link to in Jira and JSM? With Asset data in data shares, you can now explore these…

Hello My business users LOVE to prefix the pages with a number so 1. INITIATIVE SUMMARY (xxx) 2. SCOPE (xxx) 3. PEOPLE (xxx) 4. PLANNING (xxx) 5. REQUIREMENTS (xxx) in a similar fashion go crazy with the child pages 1. INITIATIVE SUMMARY (xxx) 2. SCOPE (xxx) |__2.4 Value Chains & Business Processes (xxx) 2.2 Business…

Hi everyone, In 2025 I delivered four Jira Data Center to Cloud migrations, and afterwards I noticed that users had not reacted to them in the same way. At some clients people carried on as if nothing had changed, while at others activity stayed lower for weeks. I turned that into my master's research, and I'd like to…

I want to clone a space, Space1, into a new space, Space1-clone to then change the users that can access it and after that, every space will evolve independly. Is is possible to make that? I've tried with export/import but I am not confident with it... Thank you!

We maintain long tables (e.g., changelogs, meeting logs) that keep growing, and older rows clutter the page. Is there a way to display only the last 10–15 rows of a table by default, with the older rows collapsed or faded out, and a "Show more" / expand control to reveal the rest on demand? Ideally the row count would be…

Hi all, Looking for a plugin recommendation. I want to visualize Jira Service Management work items on a calendar based on both the start date and the due date, so each issue would appear as a card spanning from the start to the end, not just a single point. The native Jira calendar view only takes one date, which doesn’t…

We chose Jira Service Management as our ITSM solution, but one thing that has become increasingly frustrating is how many “gotchas” exist across the broader Atlassian platform. Why does everything feel like a separate app or product for sale, especially when some of the most useful capabilities on JSM seem to live in the…

Hello Team, I have created the new schema in jira assets → Hardware→ Laptops→ created the specific attributes the way I want. When I clicked on create a object in the Object section, I was able to create the entry for the laptop, and I didn't select Create another in the bottom after that if I want to add another MacBook…

When a required-field validator is enabled in our JPD workflow, cloning an idea does not complete correctly. The cloned idea is created, but some field values from the original idea are missing. Removing the required-field validator restores normal cloning, including copying the affected field values. We have observed this…

Hi, our workspace revooltdev (Free plan) is close to the 1 GB storage limit. Three repositories report a size much larger than their reachable history, which suggests unreferenced objects from old force-pushes and deleted branches: revooltdev/pwa-orders: 310.5 MB shown, ~31 MB in a fresh mirror clone…

Hi all, how are you? I have a Jira project, created by me, which for some reason doesn't allow me to change things like springs because I'm not the administrator, some time ago I added a member to the project but when I'm in the Users config I appear as Organization administrator and applications administrator. What can I…

Hello Bitbucket team, Our Free workspace irix-galicia is blocked by the 1 GB storage limit. Repository: irix-galicia/ccont We rolled back the commit that introduced approximately 704 MB of database backups. None of the 57 advertised branches and tags retains that commit. A local pack of the history reachable from those…

Version for the Atlassian Community (public forum — Bitbucket Free has no support tickets) Hello, We rewrote the history of our private repository tripysa/rivernotes2 to remove large binary files, following the "Reduce repository size" guide. On 5 October 2026 we force-pushed every branch and tag, and every clone has been…

Our Bitbucket Cloud workspace, otherhalfdigital, is in read-only mode because it has reached the 1 GB workspace storage limit. The repository otherhalfdigital/wellness-app-2026 is shown as 507.38 MB in Repository settings. We have preserved an offline backup and prepared a history cleanup removing archived source-audio…

Hello. Recently a user who is in a Customers ojects limited access group, managed to see an internal comment posted only to the Our Company employees. He has also added himself as Watcher of this ticket. He got a notification and the comment by email. I have logged in as external user and tried the same but couldn't…

Hello Bitbucket Cloud Support, Our Free workspace is blocked by the combined 1 GB Git storage limit. We have a complete local backup. We removed four fully merged branches and temporarily rewound the main branch and latest tag to make the last large screenshot commit unreachable. The push succeeded, but a later attempt to…

I haven't been using bitbucket.org account for a long time. Howto reactivate my account so that I'm able to login to bitbucket.org?

I am excited to learn about Atlassian Products looking for any free tools and Product Manager communities.

Hi everyone. I’m researching how teams using Jira Service Management for external customers handle contractual credits after response or resolution SLA misses. By “service credit,” I mean a reduction in a customer’s invoice because a contractual SLA was missed, not a prepaid support-hours balance or Atlassian’s own uptime…

I previously had JQL that could be used to get all of the work log entries from a Jira ticket but I no longer have that query. Can someone share with me the syntax to get work log entries in detail that can be exported for analysis?

Hi Atlassian Community, One of the most common things we hear from admins is that not every Atlassian Cloud change needs the same level of attention—but it can be difficult to know which ones do without reading them all. Since launching the beta of Release Notes on Atlassian Community, we’ve heard from customers that…

Today, the hostname that is built into Sourcetree is defined as bitbucket.org. Will Atlassian be releasing an update to Sourcetree that will automatically handle the hostname change to ssh.bitbucket.org?

We have ~40 components per project, most of them obsolete, and deleting them would destroy issue history (JRACLOUD-10507, open since 2006, 1238 votes). I built a Forge app that soft-archives components instead of deleting them — batch rename to "[ARCHIVED] <name>", an archive ledger, and a report with linked-issue counts.…

Trello Web recent update broke Bullet and Number List in Cards: + I just logged onto Trello today to see that all of my carefully formatted numbered lists and bullet points disappeared from all cards. Restarting the web browser doesn't do anything, nor does clearing the cache. Has anyone experienced anything similar, or…

For some reason, regular users in my spaces are unable to see the "+ Add Watchers" button when clicking on the eyeball button. I found this closed thread within the Jira forum but it refers to "Projects" before it was changed to "Spaces". I don't see any "Permissions" section within Space Settings or "Manage Watchers" for…

Hi there, The administrator of our Space was our previous supervisor. However, since he has left the company, the Space currently has no administrator. We would like to update the administrator and add our new supervisor. Could you please advise how we can proceed? Thank you for your support.

I enable the two steps verification on the bitbucket cloud by mistake, after then, I cannot access the bitbucket website anymore caused by company security policy. I want to know how to disable the two steps verification.

Our Forge app unfurls Zoom Team Chat links in Confluence, but newly pasted links appear as inline titles. Can the resolver set Card as the default view? When the user hasn’t connected their Zoom account, can the unfurl show a Connect button linking to our account-binding page? What response format or API supports this?

Hi everyone, I’m exploring whether it’s possible to build a Forge app that provides link unfurling in Trello. Specifically, when a user pastes a URL into Trello, I’d like Trello to display a richer preview—for example, a title, description, or thumbnail—based on data provided by the app. Is this something a Forge app can…

I have just configured https on my Crowd server, upon restarting the application, now I can access the https site through port 8095 and 8443, is that intentionally? Or did I missed something? I followed the Atlassian guide online.

We would like to set up a portal or forum where employees can browse improvement ideas and vote for what they'd like to see implemented next - similar to Atlassian's own enhancement request project at https://jira.atlassian.com/browse/JSDCLOUD-1743, where anyone can browse issues and click a prominent "Vote for this issue"…

When you put a label on a headset, a QR code is useful, but it also helps to read the serial number and model without scanning anything. Jira Assets Cloud already supports printing QR codes and saving them as PDF. Customising the accompanying label layout is a separate requirement. As of 14 October 2026, Atlassian’s…

I have a JSM project, configured with a custom email address. The Channel access is open, as well as customer permissions allowed in system settings. However, certain emails are still being rejected. How can I fix?

Get issue property REST API (https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-properties/#api-rest-api-3-issue-issueidorkey-properties-propertykey-get) states it requires either: Classic - read:jira-work Granular - read:issue.property:jira But when I tried to create an organizational REST API…

I am currently building a confluence page that displays % of work by parent item by pulling data from Jira. My current JQL is pulling all epics for a particular quarter and stories, tasks, spikes, defects tied to a group of sprints tallying up story points to show how we spend our time by parent item. After reviewing, I…

Hi, I have a Jira Cloud Automation rule that should automatically calculate the sum of Story Points of all child issues and update the Parent issue. The rule is configured as follows: The rule works correctly in most cases. However, in some cases the Story Points value in the Parent issue is unexpectedly changed to 0. I…

I would like to get a better drill down of Epic. I see this option only in Plans, or on reports under each board. However I want the drill down across boards. I tried marketplace apps like Quick Filters, Rich Filters, Dashboard Hub and many others. Each of them lacks it. Dashboard hub gives the progress but doesn't have…

Hello Atlassian Support, I need help regarding in the deletion of my Bitbucket or Atlassian account. Now when I go to my personal settings and manage my account to press the "Delete account" button I get this pop up. I attempted this before last year in 2025 but looking through support I felt like I was on a recursive loop…

We have had 3+ outages with our Appfire integration to salesforce in the last 6 months. They never post any issues on their status page despite confirming through support tickets that the outages were impacting not only us. I want to know what apps Atlassian recommends as an integration tool for salesforce cases and jira…

Hello every one.. i am new here and this is my first post.

I need to create tree view in filter and dashboard, Epic - Progress -Story - progress --Task - progress ---Subtask - progress

Hi, When I am in an Epic and take a look at the information of the tasks in the columns the ∑ original estimate is always empty. I always need to remove the column and add it again every time to populate it. When I leave the epic to go back to the board and open the epic later again, it's again empty. How to fix this?

hi, I struggle with your recommendation using the automation flow to sum the story points from child tasks into parent, totalt sotry point in Epic = Sum of story points from (task + story + bug). It doesn't work all the time, for some epics it works and for others don't. The other problem is that once I change a value…

After installing Jira DC software version 9.12.12 accessing editor for Advanced Calculated (Scripted) fields (JMCF) is no longer possible from Jira's custom-field manager. 

added ssh key and now try to push but i get: ******************************************************************************** [ALERT] Your push failed because the account 'workspacegg' has exceeded its [ALERT] user limit and this repository is restricted to read-only access. [ALERT] Change your plan to restore write…

The current layout makes it easy to post a follow-up as a separate top-level comment instead of replying to the answer it belongs to. In this example, the author responded to my troubleshooting steps in a new comment. The conversation then continued underneath that comment, splitting the context across two places. Could we…

Hello, I am Henry, and I am using the Standard model. I can view the total data usage for the Standard model, but I would like to check the usage for each specific space. Could you please let me know how to do this? thank you

Could we have a dedicated section for practical how-to articles? Some topics do not fit neatly into the existing product categories. A guide about contacting Atlassian Support, managing access across apps or troubleshooting a Jira–Confluence integration can be useful to several audiences. Choosing one category makes it…

I cannot see the priority in the edit screen of my JIRA ticket. I can see the medium priority field in the list, backlog, and column tab, but they are not editable. And in the ticket edit screen, the priority field is not showing up. It's only with 1 project; the rest have no issue.

I've noticed an increasing number of replies that seem heavily AI-generated, often repetitive, generic, or completely missing the context of the original question and existing answers. Some accounts are posting an almost inhuman number of replies daily. I'm not sure whether AI agents, MCP integrations, or other automation…

I need a db query to get the total project and the review of crucible .

Have added a Perforce failover replica to migrate the master Perforce server to a different service. 1) How can the failover replica repository be configured in Fisheye during the migration as the two repositories will be duplicates, and 2) How can Fisheye be configured to set to the replica as the Master following the…

When form create that time not able to delete or hide summary field. Any way available to set fix value in form fill time

Now SourceTree (my version is 3.4.15.0) supports option "Prune tracking branches no longer present on remote(s)", but not supports something like "Prune tracking tags no longer present on remote(s)" for the same functional with tags. It is currently impossible to delete tags because even if they are deleted on the remote,…

Since the migration, I find it harder to see how articles and discussions perform and whether they reach people. I also personally notice more content from Solution Partners. Their contributions can be valuable, but I would like individual members sharing practical experience to remain equally easy to discover. This is my…

Not sure if you guys have something like this, but well 🙂 Following the migration from Khoros to HLV, some older discussions appear to have remained open, allowing users to revive threads dating back to 2020 or earlier. Or just spam those 🫤 I've noticed several instances of users repeatedly commenting on old Q&A threads,…

I have an old Fisheye 4.8.6 server, and it's showing all recent SVN commit authors as "svn" instead of the actual author name, in cases where the author is something like "DOMAIN\username". This is generally what our authors look like — is that a problem for Fisheye? The repos are svnsync-ed to the same server that Fisheye…

I have just installed Fisheye+Crucible (as docker container "atlassian/crucible") for evaluation. We are evaluating this as start with one product which has code on two SVN repositories. Both SVN repositories have "trunk" branch and many other branches, as development is being done in branches. On repository configuration,…

Hello, I have 2 instances - Crowd and Bitbucket. Crowd is acting as a user manager - there is where I make all the changes. But how can normal users change their own passwords? In bitbucket is says: "You cannot edit your password as it is stored in a read-only user directory." Ok i get it, is normal but still how can a…

I'm relatively new to building plugins and I need some guidance on how to move forward on editing my Crowd based plugin. I've already set up my environment and downloaded the Atlassian SDK, but now I am just a bit lost on what to do next to modify my plugin towards how I want it to be like. I created a REST API plugin…

“XSRF check failed” was disply in browser when I configured Mail Server at first my env as below: Operating system:Linux2.6.32-431.el6.x86_64 Version4.0.2 Build number1427 Build date2020-05-18

api methods crowd (GET /rest/admin/1.0/groups/{groupId}/users ) do not work on behalf of the application . I am trying to call api methods from my python application and they throw a 401 error. According to the documentation - this is caused by a lack of rights. But I have checked all the rights. All other methods work,…

Hi., I have migrated and upgraded crowd (from 2.11.2 to 4.0.0V) from old to new server. For users access purpose, I have updated the user directories with http://IPAddress:8095/crowd/ in JIRA, Confluence, Bitbucket and Bamboo. Old Server URL: https://tech.prod.companyname.com/crowd/ Now, I’m planning to redirect Old server…

Hi I have in crowd 3 active directories configured with user filters. I want that all users that pass that filter would be able to login into jira. In jira we have setup the application access that for jira-administrators (local group) and jira-software-users (local group). How can I setup crowd in that way that all users…

Has anyone had to configure groups/organizations for a matrix-style organization in Crowd? What processes do you use to vet new user requests to ensure the resources users get access to are being used for the correct purpose? We have a mix of internal and external users using Jira, JSD, Confluence, and Bitbucket. I would…

Hello Atlassian team, I accidentally deleted a Bitbucket Cloud repository a few days ago. I am using the Free plan and would like to request restoration within the 7-day recovery window. Workspace: https://bitbucket.org/sityle61/workspace/overview/ Repository name: mAi, crawler Approximate deletion date: 07.10.2026 Could…

I'm not a system admin; just responsible for my Team's Confluence pages. I have several users on my Team who should be able to Edit our pages. However, 1 cannot see the pages at all, 1 can see the pages but cannot Edit, and 1 that can see only half the number of pages. The other 6 members of the Team have no problems at…

Could we add more Kudos challenges across different products and review some existing ones, such as Standout Specialist? Encouraging people to help in less active categories makes sense. But when rewards depend mainly on answering questions in specific categories, it can encourage digging up old threads just to complete…

If I click a stash in one particular repo, Sourcetree hangs for about a minute. I have tried a full uninstall, delete and free install, but no change. I have also tried git fsck<br> Has anyone else experienced this issue?

Ask questions and get answers about work and issue tracking, workflows and automation, roadmaps, and more using Jira.

See the full event log Faulting application name: SourceTree.exe, version: 3.4.31.0, time stamp: 0x6a1d76f1 Faulting module name: KERNELBASE.dll, version: 10.0.26100.8655, time stamp: 0x9e0ffa42 Exception code: 0xe0434352 Fault offset: 0x00000000000c1b6a Faulting process id: 0x3A08 Faulting application start time:…

The same way we have digital badges for certifications and designations, which can be for example added to the e-mail signature, I would love to have the badge for being Community Champion. Thank you.

In Azure Devops we had nightly builds via pipelines and there was a checkbox to say "only run this if code has changed" Now we have to use bitbucket, and we use the cron job pipeline trigger feature, but it runs every night even if there is no need to?

Are you genuinely limited to adding an object avatar in the UI when you create the object the first time? I can see the avatar in the object details, but there is no UI action to edit or change it. I can't upload an image as an attachment and then set it as the avatar. Also slightly confusing UI in the create screen -…

Full disclosure first: I build Mermaid Plus at NGPILOT, and serveral macro apps for Confluence, which is exactly why I’m asking instead of pitching. Here’s the situation I keep running into, and I suspect it’s common across every macro category. A team picks a macro app — draw.io for diagrams, Excalidraw for whiteboards, a…

I am trying to copy all my user stories, with their attached bug reports, tests cases, and test executions(with Zephyr) from my school's Jira (which they eventually expire) on to the my Personal Cloud Jira I have on Atlassian. I would like to actually copy them, with the bug reports, test cases and test execution…

Hi! I raised a ticket to Atlassian but it's been a week and they didn't answer! We currently have premium licences for various products, and we already have two sites, prod and sandbox, and we need another one for testing. Does anybody know if I have to pay an extra fee, or upgrade the licences to enterprise to request…

Installed plugin: https://marketplace.atlassian.com/apps/1232887/mermaid-diagrams-viewer Insert markdown text with embedded mermaid code with extended copy Copy the code as markdown Expected: Add the mermaid code as a code block and then render the mermaid code. Got:

Atlassian Cloud • Checked Rovo is missing? Check these things before opening a support requestn 24 October 2026 • Screenshots from my playground, using the German interface. You open Jira or Confluence and cannot find Rovo. Or Search works, but Chat and Agents do not. Those symptoms do not necessarily have the same cause.…

Hi everyone, I’m building a Sprint Review Assistant in Rovo to pull together sprint outcomes, completed work and carryover into a Confluence page. Naturally, one useful feature has led to me wanting another 😅 Has anyone managed to get an agent to access the underlying data behind Jira’s sprint burndown or Sprint Report?…

Could we have a personal queue showing questions where someone replied to my answer or mentioned me and may be waiting for a response? When helping across several threads, it’s easy to lose track of follow-ups among other notifications. The queue could include: A link directly to the new reply, with a short preview. Needs…

The version is cloud. In the past, there is no field "attachment" in my JSM ticket. I already added it into request form but from previous request type ticket I can not find it. BTW, I want it to be shown even it is empty fields (do not hide). Does anyone can teach me how to do? Thank you in advance for your help.

Please anyone support me, cant not contact atlassian support for this case.

I am trying to permanently delete my account but am blocked by the error: 'User is last billing admin of a transaction account that has one or more non-cancelled subscriptions.' This is a free tier instance. Please manually terminate all active background entitlements and subscriptions so I can close my account.”

Hello Atlassian Support, I subscribed to Jira Standard for the first time on October 13, 2026, with 13 users. However, my billing page shows a next bill estimate of USD 219.62 Since this is my first paid subscription and I have only 13 users, I would appreciate a detailed explanation of how these charges were calculated.…

We are experiencing this exact issue at Revuud. Our former billing administrator left the company several years ago, and their email account is no longer accessible. I have access to our Jira subscription and Atlassian administration, but I cannot update our payment information or assign myself billing administrator…

My invoice IN-008-703-602 (USD 86.29) was issued on 19 Oct. The payment failed, and I deactivated all products on 20 Oct. I can’t get the billing support form to show a message box. Could someone raise a billing ticket to void this invoice? Thank you.

Could we add a warning when a question, answer or comment appears to contain sensitive information? People sometimes paste logs or error messages without noticing API tokens, passwords, email addresses or customer details. On a public forum, that information can become visible before anyone reports it. Before publishing,…

Quite simple (and quick) 'fix' 😄 — can you update Sourcetree logo in the Q&A list? New logo: Logo is available in Mosaic/Orange Logic.

Hello Bitbucket Cloud Support, Please could you trigger a gc on my repository (name beginning with va, in workspace beginning ste)? The repository is 132 MB locally, but 694 MB on Bitbucket, pushing me just over the 1 GB workspace limit. I've followed the instructions to force a gc on Bitbucket by resetting to the previous…

Could we add a way to link duplicate questions to an existing question with a useful or accepted answer? The same questions come up regularly. A visible “This question may already be answered here” link would help people find the solution and reduce repeated troubleshooting. Members could suggest an existing question, with…

Has anyone been able to add in a workflow validator between statuses to only fire if a checkbox is null? 

Hi Atlassian Community, We have existing Confluence Cloud pages that have been displaying Jira Cloud work items successfully using Jira macros and JQL filters. These previously working pages have suddenly started displaying the following message: “Jira Data Center macro no longer supports work items from Jira Cloud. Use…

Hello, We have a monthly Automation allowance of 172,100 steps and may exceed it before December 3, 2026. If we reach the allowance before December 3 and Extra Usage is not enabled, will our automation rules stop running, or will they continue until extra usage billing starts? Should we enable Extra Usage now to avoid any…

After receiving the notification about Atlassian's new automation pricing, I am on a mission to make my automations more efficient so we don't exceed our limit. I am a bit unclear on how Atlassian is defining a "step" as it relates to conditions. If a condition (yellow) step/node has multiple criteria that are connected by…

I'm having a lot of issues with the new "Automation Steps" limits taking effect in December. For one, my team is going from 35 Million automations with Customer Services Management Premium to 350,000. That should still be enough, but such a huge, crazy cut without a price reduction from Atlassian. It's crazy. Second, the…

The https://URL/SECRET workaround mentioned in Webhooks-Trigger-for-Atlassian-Automation does not seem to work for me in studio.atlassian automations. ❯ curl -i -X POST \ -H "X-Automation-Webhook-Token: FOO-TOKEN" \ -H "Content-Type: application/json" \…

When performing bulk updates on tickets, it appears that automation rules are triggered as well. Since automation executions will soon incur additional costs, I would like to understand what strategies are available for handling this in the future. For example, we recently added a new custom field and populated it for all…

Atlassian’s Rovo Agent brings AI-powered automation to your Jira and Confluence workflows. But to truly harness its potential, it’s essential to understand how to use the smart value {{agentResponse}}—the key to capturing and leveraging the agent’s output in your automation rules. In this post, we’ll break down what…

I am using Trello to organize website optimization, backlink building, and local SEO tasks for service-based businesses. I wanted to know how other users manage marketing workflows, team collaboration, and content planning inside Trello. Currently, I am working on projects for Naperville Appliance Fix and looking for…

How to activate Rovo

HOw to export Initiatives with epics to excel

I need to know how to sum up to different numeric fields using a rich filter and which rich filter gadget to use. I want to sum up the total story points using the "Story Point" field and then sum up the "Test Estimation" numeric field. To give me a total story point including test estimation. So I can display one number:…

is there possibility show story count for each epic? 

All 3 reports I regularly use. The most frustrating part about all of this is that there is seemingly no alternative being added as a replacement. Not a better version, not the same version, but simply nothing. If there truly are going to be replacements/alternatives, I would love to be made aware of this, as I will end up…

Hi, I installed Zephyr (Standard trial) on my Jira Cloud site sondosalgyed-qa.atlassian.net and created an API access token from Personal settings → Apps → Zephyr API Access Tokens. Every request to https://api.zephyrscale.smartbear.com/v2/projects with Authorization: Bearer <token> returns 401 {"error": "Unknown token"}.…

Could we make a combined queue of questions across all products the default Q&A landing page? Currently, Q&A → See all opens a directory of product areas. A combined question list already exists, but it is labeled “Discussions” and isn’t directly available in the Q&A menu. For contributors answering questions across…

Hello Bitbucket Cloud Support, Our Free workspace remains over its 1 GB storage limit after an oversized commit was successfully removed from the remote branch history. Verified cleanup and diagnostics: The remote branch was rolled back successfully using an exact force-with-lease. The other 15 remote branches were…

The best Loom users didn't figure it out alone. They found a community. Whether you're here because something's broken, because you know there's more Loom can do, or because you want to see how other teams are using it - this is where it all happens. Real questions. Real workflows. Real feedback that reaches the product…

Draft autosave is useful, but it only protects us when the saved version still contains the content we need. When text disappears during editing, an accidental change or editor issue can become the latest saved version. At that point, autosave alone does not help recover the previous content. Requested improvement Keep…

Hi community, I'm having an issue that I hope you can help me with. My personal Atlassian account is linked to my work account. I see the same badges on both, as it should be, but they have different ranks (one is Collaborator and the other is Insider). When I checked my Analytics, I noticed that they are different. Did I…

I'm trying to connect an existing confluence space I created to Jira Service Management as a knowledge base on the free plan, I'm a global admin and admin for both services and both services are under the same domain. Whenever I click on "link a space" it will take me to a screen that says "Product already linked" and no…

Hello Atlassian team, We cannot save edits to customer notification text in Customer Service Management. Site: https://switchbacklabs.atlassian.net Customer experience: Switchback Labs Support Notification: Public comment added Changing ${event.user.name} commented: to New reply on your support request: while preserving…

When pasting content into Confluence that includes fenced Mermaid code blocks, they should automatically render as diagrams. Currently there's no way to get Mermaid diagrams into a page without manually inserting the macro through the editor UI. This means tools like AI code assistants that generate documentation with…

The Unanswered queue should help community members find questions that still need a response. Currently, it also includes closed questions and has no filter to exclude them. While testing with my Champion account, 8 of the first 10 results were closed questions. The list was sorted by Recently Created, but after two recent…

I see scenarios in plans, is it possible to use that feature to show execution against forecast?

Dear Confluence experts. Several years ago we have connected our Confluence instance to Adobe analytics.Adobe is configured to calculate number of pages created based on page creation URL that has createpage.action and number of pages that were edited based on page edit URL that has editpage.action However, recently I’ve…

Has anyone determined if there is a permission set or setting that would allow us to use the Slack thread syncing with Jira work issues in private channels? You perform the sync thread and it immediately says the same user has unsynced the thread. Our team channels are private for focus reasons.

Hello, Under Billing and subscriptions, the footer of the page shows On the first attempt, bitbucket didn't land me to bitbucket site, I had to login separately and try again to show the bitbucket site. But Trello takes you to the https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/…

Hi all, In most systems that I know of this question would be the easiest to answer, but in Jira it seems impossible. I have made a custom field on jira issues that is updated when worklog activity has been processed in our Accounting system. The field "ERP Entries Exist" is a radio button. Now I want to make sure that…

Hi, When I try to connect the Trello MCP from Claude Code, the Trello consent auth page does not load - it's just a blank screen. In the console it shows that requests to https://auth.atlassian.com/consent/info fail with a 500 error. This appears account specific as I try to log in with my personal account and it works. I…

Dear community, I'm using Rovo in an automation where it's asked to read an attached spreadsheet, identify certain columns, and then send an email line by line to a specific address with a defined structure. The problem is that Rovo doesn't seem to be able to read all the content. The files aren't very large—50 records at…

Hi, I try to login to bitbucket.org, then "We couldn’t log you in" error occured… I check KB and trying clear the cache, and using secret browser mode, but I get error again. Please someone, tell me the solution. thx

Recently Trello has begun pushing this infuriating little window on my boards for "Discover what’s new on Trello". Regardless of whether I dismiss it or click through it keeps appearing and disrupting me whenever I visit or refresh a board. Doubly annoying - Drag Drop No Longer seems to work on Chrome or any other web…

Can I use Siri or other voice commands to create or update boards, projects, reminders, etc.

G'day, community! We're writing to let you know about upcoming changes to dashboard subscriptions in Atlassian Analytics, Assets Reports, and JSM Operation Reports. Starting September 8th, 2026, you will no longer be able to create new dashboard subscriptions. On November 2nd, 2026, all existing subscriptions will stop…

I currently use the Windows SSH agent, which holds several private keys that all work perfectly when accessed via the CLI. The issue arises when I try to clone repositories using a specific corporate GitLab key; the destination path has been modified—using gitlab@gitlab.example instead of the standard git@gitlab—and I…

I inherited a company Trello workspace and there's a board in the workspace that is impossible to delete. I assume it was created by someone who's long gone from the organization, so their emails are defunct. We have a free account and there's a limited number of boards we can use, but this one legacy board is impossible…

Bitbucket says We couldn’t log you in. I can login to atlassian id, community, but logging in to bitbucket.org displays this error. Tried different browsers

I an experiencing an issue when trying to comment on a pull request in Bitbucket Cloud. Symptoms: * Error message: "Unable to create comment - Something went wrong. We were unable to create the comment." * The PR has approximately 200 activity items/comments * Other PRs in the same repository work fine What I have tried: *…

We maintain all Prodcut documentation MASTER doc in Confluence. We have a vendor partner API document site that supports markdown foramtting. We need to be able to export a Confluence article into Markdown to simplify replicating the Confluence content into the Dev Support content portal. Is there a Macro that will enable…

Full disclosure, same as my earlier post: I build Mermaid Plus at NGPILOT, so I have a horse in this race — which is exactly why I'm asking instead of assuming. Here's the pattern we keep hearing about: A team writes an architecture page in Confluence. Text gets updated constantly — AI teammates summarize, rewrite, draft.…

Hello everyone, I'm experiencing an issue with the Confluence Cloud Backup Manager and would appreciate any help or suggestions from the community. When I go to Administration → Data management → Backup Manager and click “Create backup for cloud,” the process starts but remains stuck on “PROCESSING.” This has been…

Hello, hoping for help with Egress Management. We are trying to make resolved issue with some of our Microsoft Forms that are integrated via Smart Courses - forms are not showing anymore and adding the source (scr) to the Egress Management > Domain : https://forms.cloud.microsoft/Pages doesn't resolved the issue. Any help…

Hello everyone, I'm experiencing an issue with our Jira Service Desk / Jira Service Management Cloud site. The site has suddenly become unavailable, and when I try to access it, I get the following error message: https://[xxxxxxxxxxx].atlassian.net/ Page unavailable Your Atlassian Cloud site is currently unavailable.…

"Workload Pie Chart gadget should support Σ Original Estimate / Σ Remaining Estimate / Σ Time Spent aggregate fields. Currently it only reads the flat Original Estimate field on each issue, which means subtask estimates are completely ignored. This makes the gadget useless for teams that estimate at the subtask level."

Hi everyone, I’m hoping someone can help me with an issue we’re having with Trello. Our activity has been blocked because Trello says that our workspace has more than 10 users and therefore exceeds the Free plan limit. The problem is that we are actually only 7 people using the workspace. We would really like to continue…

We were accessing JIRA data of a project through Power BI Connector (OData Feed) for creating dashboards in Power BI. After migration of Jira to Cloud, how can I access the same Data?

Todos os usuários com o mesmo domínio que eu não estão recebendo os e-mails de token após digitar a senha para logar no Jira e Bitbucket. Seria um problema com meu domínio?

it does not help me use jira it wastes my time it hallucinates incorrect information i do not want it as part of my jira usage, how do i remove it or turn it off. read this next part carefully: i do not care why you think its good or useful. i want it gone. dont waste my time with replies that do not help me remove it.

I am looking for a way to have Jira Automation auto-comment on a work item, when it's transitioned to "Done", if it has at least one linked working item of the type "blocking". Essentially, I want the user to be notified when they are trying to move forward a work item which has pre-conditions, based on the built-in…

The official Atlassian MCP connector only supports one site at a time and may I know how I can connect multiple Jira sites to Claude using the safest method?

We manage our JSM Operations setup with the atlassian/atlassian-operations Terraform provider (v2.0.6). One of our integrations is an outgoing Webhook that forwards alerts to Microsoft Teams. It should only forward alerts tagged TEAM-A or TEAM-B, using a filter like tags matches (^TEAM-A$|^TEAM-B$). The REST API supports…

In this video, I'll show you how to create an efficient intake process using Jira Service Management (JSM) in conjunction with Jira Product Discovery (JPD). I'll explain how to provide transparency to issue reporters by tracking the progress of their issues through the discovery cycle. You'll learn how to: * Set up an…

Hi again JPD, My product team and I LOVE the connections Beta so far. As we have been scaling the tool, I ran into one of the feature limits - the cap on "Source Projects" for a connection field. I have linked a total of 20 projects (which is the limit) and currently have 22 to 24 boards that I would like to allow through…

Dear Atlassian Community & Rovo Team 💙, I’ve been using the Remix feature in Confluence, and I’ve run into a frustrating UI bug regarding version history, along with a feature request that would vastly improve the iterative workflow. The Bug: Expanding older versions shows the latest version When I use Remix and generate a…

Hello Atlassian Community, My Jira site, has been suspended, and I cannot access my existing projects and tickets. My billing page shows that Jira is on the Free plan with 9 users. I would like to understand why the site was suspended and how I can restore access to my existing projects and tickets. Could someone please…

With Atlassian’s new Cloud pricing in effect from October 13, 2026 PT, user and access planning should be a core part of every Data Center–to–Cloud migration. A common mistake: connect SCIM and sync broad directory groups before deciding who actually needs access to Jira, Confluence, Jira Service Management, or Bitbucket.…

We’re excited to share the next evolution of the Atlassian Rovo MCP Server: we've officially added support for Jira Service Management (JSM)! If you use AI assistants or automation to manage IT workflows, incidents, or alerts, this update brings your service desk right into your favorite AI environment. What is it? The MCP…

Hi, I'm trying to create a Jira Automation rule where creating a task with a specific keyword automatically creates several subtasks with predefined settings. For example: I create a task with the summary: Create Badge for Staff Party Let's call this the Trigger Task. Since the summary contains the word "Badge", I want…

Hi All I wanted to share my experience using the Atlassian Data Transfer tool. Due to a recent partial company sale, we had to transfer 4 Jira projects (3 Team-Managed, 1 Company-Managed) totaling 64GB of data to a new instance owned by the external business. Our source instance is very bloated: 57,000 user accounts, 5,000…

When you're steering strategy across a large organization, you shouldn't have to dig to find your work. You might be checking on a focus area, moving between organizations, or picking up something you looked at yesterday. Starting today, we have begun rolling out a redesigned left navigation in Focus that gets you there in…

Could you please explain this error Fatal error during import: Cannot invoke "com.atlassian.jira.issue.MutableIssue.getKey()" because "issue" is null i encountered while importing the defects from csv file.

Hi, I can't log in to Bitbucket Cloud. My Atlassian account works fine (signed in with Google, id.atlassian.com and home.atlassian.com load normally, Bitbucket is listed in my apps), but opening bitbucket.org always ends on "We couldn't log you in" (redirectCount=2). I've tried clearing cookies, incognito, disabling…

We are requesting support for an employee who is currently experiencing a login loop issue and cannot log into their account. This issue occurred after we changed their email address from old to new one. Because logging in is required to submit a support ticket, the affected employee is unable to file one directly. Login…

Hi, I can't connect to MCP to atlassian anymore..I get the page to autenticate but then nothing happens after that..

in my jira space ,i have hirarchical levels Level 1 — Epic Level 0 — Story / Task Level -1 — Subtask Level -2 — Child items Not natively supported i need level -2

I logged a ticket back in on Aug 5th (SECREP-25691), and have yet to hear a response. I reached out in Sept for an update; still nothing. I was thinking that with Jira Premium, I wouldn't encounter these things.

how can I hide tickets from customers who didn't raise them? I want them to have access to the knowledge bases in one JSM project but only see tickets they raised themselves.

I was admin in a workspace. I left the workspace. Now I'm a guest in the workspace because I'm still a member of the board. I can't leave the board even though there are two other members in it. One of the other members is an admin of the workspace, but not an admin of the board. I can't set them as admin of the board…

كود خصم تيمو alc605368: وفّر حتى 140 دينارًا أردنيًا مع شحن مجاني في 2026 إذا كنت تتسوّق عبر تيمو، فقد يساعدك كود الخصم alc605368 على تقليل تكلفة طلبك. يُروَّج للكود على أنه يتيح توفيرًا يصل إلى 140 دينارًا أردنيًا مع شحن مجاني. مع ذلك، تختلف العروض من حساب إلى آخر، وقد يعتمد مقدار الخصم وأهلية الشحن على شروط تيمو، وقيمة…

كود خصم تيمو alc605368: وفّر حتى 80 ريالًا عُمانيًا مع شحن مجاني 2026 جرّب كود خصم تيمو alc605368 عند إتمام طلبك. يُروَّج للكود بخصم يصل إلى 80 ريالًا عُمانيًا مع شحن مجاني، لكن قيمة التوفير وتوفّر الشحن قد يختلفان بحسب الحساب والمنتجات وعنوان التوصيل وشروط العرض. طريقة استخدام الكود افتح تطبيق تيمو أو موقعه وسجّل الدخول.…

و alc605368: وفّر حتى 800 ريال قطري مع شحن مجاني 2026 إذا كنت تتسوّق عبر تيمو، فقد يساعدك كود الخصم alc605368 على تقليل تكلفة طلبك. يُروَّج للكود بخصومات تصل إلى 800 ريال قطري مع شحن مجاني، لكن قيمة التوفير الفعلية وشروط الاستفادة قد تختلف بحسب حسابك، وبلد التوصيل، والمنتجات التي تختارها. لذلك من الأفضل مراجعة تفاصيل العرض…

كود خصم تيمو alc605368: خصم يصل إلى 800 درهم وشحن مجاني 2026 جرّب كود خصم تيمو alc605368 عند التسوق، إذ يُروَّج له بخصومات تصل إلى 800 درهم مع شحن مجاني. قد تختلف قيمة الخصم وتوفّر الشحن بحسب بلدك، وحسابك، والمنتجات في سلتك، وشروط العرض. طريقة استخدام الكود افتح تطبيق تيمو أو موقعه وسجّل الدخول. أضف المنتجات إلى سلة…

Hi everyone, Starting 10th August, we’re opening a Beta of the redesigned Jira work item view: the screen your teams use every day to view and update work. The redesign brings your most important actions and information front and center, reduces the steps to get common tasks done, and makes the overall experience clearer…

Hi all, Since October 21, 2026, I can no longer use the Atlassian Remote MCP Server from Claude Code. OAuth and the initial MCP handshake work, but the server never answers the tool listing request, so no Jira/Confluence tools load. What happens OAuth flow completes in the browser ("authorized"), tokens are saved Client…

We work with native JIRA in which ROVO, Analytics are disabled (except for JIRA Automation). And we need to publish a report for leadership to showcase the work done vs the remaining/planned work (w.r.t. Sprints & Product Backlog). In JIRA dashboard, none of the widgets allow using "Story Points" as an input parameter…

I'm unable to edit confiform field definition. As highlighted in below screen on hovering one of the confiform field definition ( ex: WO Initiative ) I don't get any edit option. Im trying to make the field non mandatory and this was only i used alter the field in past.

Hi Community I switched over our agents using Agent accounts from shared account but now I see after I swtiched over the agent isn't able to read screenshots from a message to help with troubleshooting but when the agent used to be shared accounts (Using my account) it was able to ? is there something that I need to add…

So, Teamwork Graph Connectors (fka as Rovo Connectors we think?) are touted as the way to bring all-important context to AI, specifically context from outside of the Atlassian ecosystem. Slack conversations! Outlook emails! Sharepoint docs! We index it all! You can search it. You can chat with AI about it! You can even…

Help Create 4 user stories under a feature within the KSNS 2026 project where the Project Type field is updated to PDCA. This feature must not yet have any child issues. Under each of the 4 stories created, there must be two subtasks: Subtask 1 and Subtask 2 The trigger is that the feature’s Project Type field is updated…

I'm unable to login into my Tiny Power-Ups Subscription. Here's the message I receive: "Failed to load subscription, please try again later." I was just charged for this app a few days ago.

Hi, i've created an big automation rules that's create Story/Task/Subtask on Epic creation: I link story on Epic with filds Parent -> Work Item but i don't find how to create link for task to story, subtask to story and subtask to task. Please, Someone could help ? regards

About 50+ users have accessed Trello various times in the past few years. They accessed it last time several months ago (180+ days). I see an opportunity to reclaim the Guard licenses they hold. I need to figure out how to achieve this goal. The long and hard approach is to talk to each user and ask them to delete the…

I am trying to drop empty columns from a pivot table to reduce the width of the table to make it easier to see on the page. I have 67-69 date columns in a pivot table that I am trying to review and drop if they have no value. On review of other questions via AI and this community that were somewhat related I found a sample…

Hi everyone, We're on Jira Cloud Free (cinewav-sj.atlassian.net) and hit the 2 GB storage limit. We deleted a large number of attachments more than 72 hours ago, but storage usage hasn't decreased and we still can't upload new files. When I open admin.atlassian.com → Apps → Sites → Storage, the page shows "Something went…

Hi guys i need some help, since a few hours i cannot use the Atlassian MCP to edit on confluence. I did the authentication on the claude.ia and in the CLI but nothing works. Sharing some pics:

Atlassian moved the end of support for Connect from December 2026 to 31 January 2027, and says breakages will increase after that date. Connect apps have not been able to ship updates since March 2026. If your Confluence site runs apps, here is a check that takes about half an hour and tells you which of them are at risk.…

Does anyone else find Confluence’s "Remix" feature immediately drifts away from source data after the first iteration? The initial output usually picks up the core context fine, but the moment you ask for a minor tweak or refinement (iteration 2+), it completely drops key facts, hallucinates metrics, or forgets constraints…

After using for several days Trello Premium during the trial, the connection with chatgpt was working fine. After the trial, it is impossible to read the trello cards, even though the connection worked. I uninstal trello from chatgpt and revok it in atlassian, and I re installe it againt, and it is not working. Same for…

Rovo CLI (Beta) Rovo CLI is Atlassian's AI-powered command-line tool for knowledge workers. It runs locally on your computer enabling Rovo to work on any number of local documents, spreadsheets, slides and more. It also combines the power of Rovo with access to the Teamwork Graph CLI, giving you instant access to insights…

We have a user who is logged into Atlassian Confluence, yet when they go to open Loom, it's not recognizing that they are logged in and is saying "Please use your work email", even though he IS using his work email. He has tried this from an invite link and from a random Confluence page by going to the Loom app.

How many times a day do you copy-paste from Jira into your AI coding tool? What if that number was zero? You can now launch your AI coding agent directly from any Jira work item, context included. ❓ How does it work? One click from the Development panel in any Jira work item. Pick your coding tool, and it opens pre-loaded…

Hello, I am trying to connect the official Trello MCP connector to Claude. I am using the official Trello connector with: https://mcp.trello.com/v1 My Trello account, workspace, and boards work normally. However, every time I try to authorize the Trello connector in Claude, the Atlassian consent page fails with: “Something…

I am using Atlassian MCP servers with Claude code. I installed mcp and then authenticated it. Everything is fine, authentication was successful. But when I try to use it, for example to get issues from Jira, it returns an error. What can be wrong? atlassian - Get current user info (MCP) ⎿ Error: {"error":true,"message":"We…

I created a repo today and it is stuck saying "Please wait a moment while we create your repository". I found out afterward that there was an outage, I guess that contributed and now the repo is permanently stuck. Please fix that - either fix the repo or delete it so I can create it again.

Seriously, what is going on with the Trello API and the Claude connector lately? Are your servers overloaded, or did someone mess up the rate limits and the MCP gateway? Please fix this latency, it's getting ridiculous. Is anyone actually tracking this issue or is a fix coming soon?

Hi, Could you please remve Teamwork Collection from my subscription. Thanks, Zobia

As a part of our ongoing improvements in fields management, we are thrilled to introduce a new requested feature: the integration with Atlassian teams! Starting today, you will be able to find the “Team” field in all your Jira Product Discovery projects. This means you are now able to: * Add the Team field to a view *…

Is anyone else having issues connecting with claude via MCP?

Hi! We had an outage yesterday for ROVO MCP, which was resolved yesterday (10/21) but it looks like today it is occurring again. Anyone else experiencing this?

Since yesterday, Atlassian MCP stopped working suddenly and now I'm still not able to connect to it again: I get ``` ❯ /mcp ⎿ Tried reconnecting to claude.ai Atlassian MCP, but the connection failed: MCP server claude.ai Atlassian MCP connection timed out after 30000ms ``` From ClaudeCode when try to either reconnect or…

I'm having a persistent problem with the ChatGPT–Trello integration and wondered whether anyone else has experienced the same issue or found a solution. The problem ChatGPT is unable to carry out operations on my Trello board. The errors occur across several different operations, rather than just when attempting to create…

When I try to connect using Claude's Atlassian Connector, most of the time the Atlassian consent webpage never loads content, it's a blank screen, when it does load I get errors: Atlassian Connector: Your account was authorized, but Atlassian didn’t respond. Check that the server is reachable and try again. If this…

I would like to know if the PHP2Shell vulnerability is also in any of the Atlassian products and if so if the fix has been implemented. I cant find any info on this.

Connecting the Atlassian connector in the Claude desktop app (Windows) opens the Authorize App page in Chrome, but the page stays blank and never loads. This started after I cleared my browser cache and cookies. The same thing happened yesterday and eventually worked after several attempts. Today it has not worked at all.…

When someone tags me in Trello I never receive an email notification. According to this, " at any time, you’ll get notifications when… You are mentioned in a comment. You are added to a card, board, or Workspace. One of your boards is closed. When someone makes you an admin of a board or Workspace. You are mentioned in a…

when trying to connect the Atlassian connector, I'm getting this error: 

I have Customer Service Managament and I want to add articles. To do that, JIRA offers possibility to either select or create required confluence space. Either option says it completed successfully, but Articles page still offers only possibility to link or create space again, and not to add article. I tried all possible…

I'm experiencing an issue with the Trello integration in ChatGPT where I can successfully read boards and lists, but attempting to create a card consistently returns an HTTP 429 error. The error: Trello AGG GraphQL error Status: 429 Error Source: UNDERLYING_SERVICE Service: trello What's strange is that I'm barely making…

I'm trying to create a Plan/Roadmap from a filter that will allow full hierarchical display (Parent > Epic > Story) as I'm able to see when I create a roadmap from a project. Does anyone have an idea of what JQL query I'd use to create such a filter?

Using the Atlassian connector in Claude (Cowork desktop app), the connection fails at session start with CONNECT_TIMEOUT / REQUEST_TIMEOUT. Jira tools are then unavailable for the session. Disconnecting, reconnecting, and starting new sessions haven’t reliably fixed it. Is this a known issue? Anyone else seeing it?

I created an automation rule in a sandbox project for when an Assignee is updated on any work item, the Team updates automatically based on if that user belongs to any of the native Jira teams. This worked well because the User condition Check to perform → User (Assignee) 'is in group or team' is available. I created this…

Hi, We have recently migrated to Cloud. And for a specific work, I need to get the list of all archived issues with their issue type and status from my instance. At least for a specific set of projects. I tried using scriptrunner, but haven't been successful. Is there any way this can be obtained in Cloud ? This was…

After yesterday's incident was resolved, Rovo was back to working normally but this morning (22 Oct. 2026), I could not use my skill that uses Rovo to pull my Jira tickets. When I used /mcp in Claude Code, I saw that I was authenticated but the tool fetch was failing. I disconnected from the Rovo MCP from Claude settings…

Our BAU activity has effectively come to a halt due to insufficient licences. For the past seven days, we have been trying to purchase additional licences and have raised multiple tickets, but have received no response. It is genuinely shocking that a straightforward request to purchase additional licences can leave a…

Hello, any news from this previous request? The connection field is amazing but the limitation to 20 source projects is really restrictive

Log work is mandatory for my space. But time remaining, date started, work description were not mandatory. Are all fields made mandatory recently? if so, what's the logic? If CS team is creating a ticket for developer, how could they add time remaining part without proper dev understanding? Do let me know, if I can update…

Hello, I'm having trouble accessing my Loom workspace on my computer and haven't been able to figure out how to fix it. I use my Google account to sign into Loom on both my computer (Google Chrome) and my iPhone. Here's the issue: When I try to record using the Loom Chrome extension, I receive this error: "Your Workspace…

Our documentation grows quickly, but keeping pages updated is becoming difficult. How does your team manage stale content? Do you use page owners, reminders, or another workflow? Looking for practical ideas that actually work.

Hai , We are planning a Jira and Confluence Cloud-to-Cloud migration between two different Atlassian organizations. We have a scenario where a third-party Marketplace app is installed in the source environment, but the same app is intentionally not installed or licensed in the target environment, as we do not plan to use…

Hi everyone! I try to find out if there are a way to insert a template in the issue description that shows up for everyone when someone wishes to create a new user story. It could be a template where te designteam shoud do something, next part the test team and last one the developer team. Any ideas?

Is it possible to configure the fields you want displayed under the list view when All Work is selected in the Jira Mobile App? We have a few agents that triage dozens of work items and it would be helpful to change the view to include the Reporter field if possible while they are on the go.

We have a premium tier Confluence account, which provides an option to raise support ticket with Atlassian. Previously we had raised ticket. But now we are facing issue in validating the domain URL. On the new support ticket page getting error that the domain is not available- tried with both of these site URL -…

Hello dear Loom Support, this is kind of a tricky one, but severe nonetheless as I can no longer access our Loom account due to Atlassian logins. Basically paying for Business, even though I can only use Lite. I used to be logged into Loom with our official Marketing account (I am the only user/admin). This one had a…

Hi I lost my phone and do not have 2FA recovery code for another account same domain I have sent requests (multiple) to try to recover that account I have not received a link to recover the account. The repos are https://bitbucket.org/MuddyGames/ This is a new account on the same domain name so I could post the request…

Hi everyone, I’m looking into how teams using Jira Service Management handle reporting when they support multiple external customers. I’ve come across a few cases where teams have 20, 50, or even 100+ customer organizations in JSM, and someone still has to prepare a separate report for each customer every month. Things…

We have identified an issue with the Assets import process. Each time data is imported through the interface, manually created outbound relationships are deleted and replaced by the imported data. This also affects objects that were created manually, as their relationships are removed during synchronization. In our use…

I cannot log in to bitbucket and end up on a Cannot Log You In page with this message: "You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again." I have tried the solutions here:…

Hi Atlassian Community! 👋 We’re excited to announce a major upgrade to how you view, explore, and manage Assets objects! New Global Preview Panel brings rich, detailed object previews directly into Jira, Jira Service Management, and Confluence. Redesigned Object view makes everyday object management simpler and more…

I cannot remove this pop up, i press dismiss and it comes back up. I press view updates, click everything and it wont go away. Please help me.

Hi everyone, We're using Confluence to keep track of some of our internal operations, and I've run into something I'm not sure how to handle. We have one table with our suppliers (Supplier ID, Name, Department, Contact) and another with their contracts (Supplier ID, Contract, Expiration Date, Status). Both tables are…

Hi Community, I'm having an issue with a Jira Automation rule and would appreciate any guidance. I've created an automation rule that checks whether certain fields are not empty. When the conditions are met, the rule creates a new request in a different Jira project and is intended to copy all populated field values from…

Has anyone had any luck developing an AI chat, placing it in the JSM portal, and making it compliant with Article 50 of the EU AI Act? We use JSM to serve external customers (CSM still feels underdeveloped).

I am getting above error when trying to use atlassian connector on claude desktop. It was working fine previously anyone else facing this issue?

I have two ConfiForm forms in a Confluence page, FormA and FormB. FormB has two fields, f1 and f2. The f1 field serves as a recalculation flag. Once its value is changed, I want the f2 field to be recalculated. To simplify the issue, I just want to set the f2 value to a fix number. My current configurations are shown…

Hi, I am stuck in a loop trying to access my Loom desktop account. I can login but when I try to record I am asked to login again - which fails. I've tried all the usual: – turned of extensions – cleared brower data – reinstalled Loom desktop app – opened online app first then tried to login again I can access the…

I need to configure two Jira user directories so that accounts from two separate Active Directory OUs can authenticate to Jira. If I configure a single delegated authentication directory with the parent OU as the Base DN, users from both child OUs can log in successfully. For security reasons, however, I cannot use the…

After switching from Jira Data Center to Jira Cloud, we’re having a problem with an automation rule that no longer works. In every sprint, one team has a story for checking updates to the systems in use. As soon as this story is completed and marked as “Done,” the rule creates a clone in the next sprint. The rule’s naming…

upstream connect error or disconnect/reset before headers. reset reason: overflow

A few weeks ago, I started using the trello MCP with Claude and everything was going fine, until today when my agents couldn't connect to the mcp server anymore. I tried to disconnect my trello account and connect again, but I'm running into the error below: Does anyone have any idea how I could fix this?

Hi, We are configuring Jira Service Management Cloud on the Free plan. Standard Jira/JSM email notifications are working correctly and outgoing email is enabled. However, the Automation action “Send customised email” consistently fails. We reproduced the issue with a minimal test rule: * Actor: Automation for Jira *…

There is no support email address. I cannot contact anyone. I tried to open a support ticket through the support portal - it does not recognize my companies atlassian address so I cannot even start a ticket. This is absolute trash. I am recommending my company to discontinue all atlassian/Jira products. This has wasted an…

I'm going round in circles, hopefully someone can give me the silver bullet! I am trying to update reference fields on the new services system schemas: Software Registry > Technical services > Applications Software Registry > Technical services > Software Services I'm using CSV import to update attributes. Anything that's…

Behaviour: Unauthenticated POST to https://mcp.atlassian.com/v1/mcp returns 401 in ~0.1s. OAuth completes successfully — a valid access token (expires_in ~28700s) and refresh token are issued. With that token, initialize times out after 25–30s. Reproduced consistently across ~10 attempts. Same behaviour on…

Hello Atlassian Support Team, We are currently expanding our Bamboo build infrastructure by introducing Ephemeral agents (Kubernetes Pods / Container Agents) alongside our existing static Host agents (Local/Static VMs). In our build setup, a single Plan typically contains multiple Jobs. Our goal is to run heavy or…

Hi all, has anything changed that would block or restrict the Atlassian/Jira connector in Claude? When I reconnect it, I get: "Your account was authorized, but Atlassian MCP didn't respond. Check that the server is reachable and try again." Claude then says Atlassian's connector server isn't responding. The support…

I need help. I have deleted the very large repo but I still can't push from other repos. I'm told suport may need to run garbage collect?

I'm trying to change the email on my Atlassian account (used for Bitbucket) from my old university address to my personal Gmail address. On id.atlassian.com/manage-profile/email the change shows 'Update pending verification', but the verification email never shows up in my Gmail. What I've checked and tried: - Checked…

Hello, It's been almost a decade since I logged into my account and I need to access a repo that used to be in it. However, when I go to BitBucket it says "We couldn't log you in". It seems I might have a similar issue where my account was marked as inactive. Is there a way to resolve this?

Hi Experts, Need one help in setting up an automation rule in Jira. I want to send notification to the reporter when ticket is in "Waiting for Customer" from past 3 Days and not status change in past 3 days or not any comment added. This would be the first reminder and Second reminder would be after 5 days, when no status…

Is there still no way to completely remove ANY emoji at the top of a space's home page in Confluence Cloud (including the default one)? I don't want any emoji up there and it's ridiculous that it's being forced on us.

Hi Community, We'd like to let employees build Rovo agents that use Microsoft Teams content. Our security team's main rule is that data is never shared "unconsciously" and Rovo having access to all Teams content nreakes this rule. Whoever turns on the integration should know exactly what Rovo can read and what it can't.…

Of couse you do! It's hexagon, combines all the Atlassian primary colors and if you had to draw it from memory you'd certainly mess it up. But read again. This is the Rovo Logo. I was asking about the Rovo icon… I've come to the realization - and maybe you have too - that finding triggers for Rovo in the UI is not straight…

Hey! I was recently made the lead of a space in Jira. I'm trying to update the task's template, trying to update the list of possible values in a dropdown. Unfortunately, I can't. I thought it'd be something like this: Announcing the ability to re-use global custom fields in team-managed projects - Atlassian, but I don't…

I am trying to log into another account and I get sent a verification code but I never receive the email and there is no other way that i can find to get around this. How do I log into my account when I don't reveive the email with the 6 digit code?

Dear Atlassian, I would like to use Jira system to connect with the customer by, 1. I've created the space for each customer. 2. when customer send the support request to us. 3. I would like this request to put on the space we create for the customer. 4. I want the automatic e-mail notification to customer, that we receive…

Hi, For some reason, I can't see the “actor” field in the automations anymore. How can I set an actor now? For example, I want to create a rule where AI writes a comment, but I don't want it to be the case that only I personally write the comment. That's only the case in our sandbox. In our live environment, I can still…

Hello, I need to update my payment method fro my Trello account. Please advise!

Dear Support Team, I hope this email finds you well. My name is Hoshino from Terilogy Holdings Corporation. We would like to confirm whether the recently disclosed PHP vulnerability affects your Trello service and, if so, what measures have been taken to address it. We would appreciate your response to the following…

I am trying to connect my JSM Space to Slack through the Chat option in the space settings. But whenever I click the "Add to Slack" option, I get an error saying that "something went wrong, please try again." without any details on what went wrong. I've checked all the permissions everywhere and atlassian-addons-admin has…

Currently, when adding a Loom video link to a post, it is displayed only as a link card. 🔗 The card also appears to use a generic Loom preview/thumbnail rather than the actual thumbnail from the video. By comparison, YouTube links can be embedded directly into the post and played without leaving the Forums page. It would…

This document suggested using TWG over MCP for headless situation like CI. However, I cannot seem to locate any documentation around environment variables to enable authentication outside of the interactive `twg login`, other than `TWG_BBC_TOKEN` mentioned in <a…

Hi Atlassian Community! 👋 If you manage asset data and normalization in Assets Data Manager (included in Jira Service Management Premium and Enterprise plans), we have an exciting update that will save you significant time and manual effort! 💡 Why we built this Data dictionaries are essential for normalizing disparate…

Hello Atlassian Support, I'm writing on behalf of CHORRUS GAMES S.L. (Spain). I am not the account holder. About two years ago we bought the source code of several games from a developer. The developer kept these games in a Bitbucket Cloud workspace that belongs to their Atlassian account, the original owner's Atlassian…

Moving to Confluence Cloud is often the result of months of planning, security reviews, and internal discussions. IT teams evaluate compliance requirements, legal departments review data protection agreements, and administrators configure data residency to ensure that company information is managed according to…

I am a product owner and manage an HR data platform. I am currently using Excel sheets for sprint planning. Are there any standard template in Jira we could use to use for sprint planning?

Right now, I use Meta to schedule my Facebook and Instagram posts. Just started with Trello. All event information goes into the event list, then cards are copied to the appropriate week list for the church bulletin and enews prep as well as a social media list. How can those cards put on the social media list be…

When creating a Bitbucket API Token for use with Sourcetree, what specific scopes are required for the full functionality of the app. I keep guessing and finding that I'm missing another scope (latest was create remote repo from local). I need to write some documentation for all our users to migrate from app passwords to…

How can I change the device that the verification information is sent to when it is not a device associated with my account. I have also checked 2 step verification which is disabled but constantly makes me log in different ways, I also cannot change my atlassian password because it is telling me my current login is…

Hi, I’m looking to create a dashboard in Jira for an executive audience that provides a consolidated view of Epic-level health across an engagement. Specifically, I want to showcase: * Number of Epics that are Completed, In Progress, etc. * Health status of each Epic (Red, Amber, Green) * Percentage progress at the Epic…

On the old Atlassian Community forum, it was possible to reply directly to a specific answer or comment within a question. Since the forum migration, this no longer seems possible. Replies are added to the general discussion instead of being clearly attached to the answer they refer to. For longer technical discussions,…

Pasting has worked until very recently (a few days at most) and I've pasted thousands of times and used Jira for many years. Windows 11. Jira in Chrome. Pasting in other Chrome sites works fine. Tried ctrl shift V and also does not work

​Hi everyone, ​I use Loom all the time, but sometimes it's hard to read small text, code, or detailed UIs when watching a recording. ​It would be incredibly helpful to have a feature that allows viewers to zoom in and pan around the video while it's playing, without having to download the file. ​Would anyone else find this…

Our Bitbucket self-hosted runner pipeline had been working reliably for approximately three years. Suddenly, the runner started going OFFLINE, without any intentional changes on our side. We have tried several troubleshooting steps, but the issue persists: -Upgraded the runner from version 1 to version 7. After the…

How can I delete a screenshot from a closed ticket?

I would like to reactivate the free Jira account "deactivated due to inactivity"

I am trying to incorporate Paragraph fields in JPD to track roadmap details. For example, we'd like to include Opportunity, Note, and Product Goal fields within each "Idea" (see below). These tend to be longer that 255 characters, hence the need for Paragraphs. However, my Jira/JPD admin is telling me that no such option…

Hi, I'm using a smart multi-select field in Form A where each possible selection is based off a field in Form X. I'm then using a copy Confiforms data IFTTT to flatten by this smart multi-select field into Form B. This means we now have one separate record for each of the selections in the multi-select within Form B. I am…

Hello Atlassian Community, I'm an existing Jira user, but I'm currently unable to access Jira because I'm being prompted to re-verify my account when logging in with my Microsoft account. When I try to complete the verification, I don't receive the verification email, even after clicking Resend verification link. This is…

Hi Is it possible to report from the Asset Schema where we can see linked work items that provides the following information Ie. where we want to see all the incidents that relate to a Location and for it to identify the Internet type they are on and potentially other fields within the schema. Ie the report would show Inc…

Hi 👋 I am Abhinav, PM - Loom. I am here with some exciting news! Until now, agents couldn't touch most of the context you've captured in Loom: meeting recordings, walkthroughs, demos, and the feedback that's always easier to show than to type. Your AI could summarize a Jira ticket, draft a Confluence page, and dig through…

Please suggest a alternative to the API '/rest/raven/1.0/testexec/{testExecKey}/executeTestBatch' in Jira xray cloud. I have been using - 'https://xray.cloud.getxray.app/api/v2/import/execution'. But I have test cases distributed under multiple execution keys, for which I am running an iterator logic and this api instead…

Hi, it seem that look-up does not work. It has already been 2 days. When you click on Advanced look-up, it works, but it is extra step that takes considerably longer. Thank you for looking into this.

I’d like to add some feedback to TRELLO-404. My concern is not only about Suggestions. The labels dialog allocates a significant portion of its limited space to secondary UI elements such as Suggestions, the "Show more labels" button, and accessibility options. As a result, the default view hides several existing labels.…

Olá, estou tendo problemas para remover um ex trabalhador de um dos boards do trello, o que pode ser e como resolver? Obs: A opção de compartilhar também não aparece na tela de inicio do board.

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Hello, I have found a hardcoded api key for opsgenie. I am not sure who it belongs to but I'd like to report it so it can get revoked. Please let me know the official process

Hello Atlassian Support Team, I am experiencing an issue with two-factor authentication (2FA) on my Bitbucket account. The verification codes generated by my authenticator app are consistently being rejected as incorrect. To troubleshoot the issue, I have: Disabled and attempted to set up 2FA again. Tried using both Google…

Have you ever tried contacting Atlassian's Billing & Licensing Support team, only to find yourself going through help articles, AI-generated suggestions, and forms without an obvious Submit button? Well, you're definitely not the only one! 😅 I've come across quite a few questions in the Atlassian Community about refunds,…

Hello, We are planning to integrate an externally hosted AI agent into Jira Cloud using the Forge rovo:agentConnector module (A2A, as described in "Integrate remote agents with Jira"). Before we roll this out, we would like to confirm a few points that we could not find in the public documentation. Questions: Rovo credits:…

You finally found it: the exact Confluence app that will eliminate your team’s workflow nightmare. You are ready to install it, but instead, you hit a brick wall – the vendor approval process. Let’s look into the best practices that will help you get that new app approved. As an Atlassian Marketplace Partner, I spend my…

Introduction An MT4 scalping indicator is a technical analysis tool designed to help traders identify potential buying and selling opportunities over short periods. MetaTrader 4 (MT4) is widely used by forex traders because it supports built-in indicators, custom indicators, chart analysis, and trading strategies. Scalping…

I have created some dated statistics in Excel which I had to export as a csv file as it is a supported file type for Confluence database import option. I found that I couldn't use the import to also create the necessary columns, I had to do those first, which was ok. However, upon reviewing the import, I noted that all the…

Hi Atlassian Community, I'm on Jira Software Cloud facing the following issue My Setup: * Hierarchy: Milestone -> Epic → Story → Sub-task Problem - Sub-task time doesn't roll up to Epic Time logged on a Sub-task appears on the Story but never reaches the Epic. Jira's aggregate fields only go 1 level deep, making Epic-level…

I have been receiving emails regarding a password update for Bibuket for the past two days, even though I did not request a password change. In fact, after receiving the first email, I went ahead and updated my password—and I even followed through with the second request—yet I am still receiving these emails.

Hi everyone, We are experiencing an issue with Jira Service Management email notifications for internal comments and would like to know whether anyone else has encountered the same behavior. Since around October 5, agents and internal users have been receiving notification emails without the internal comment text. The…

Hey there, I've been struggling so bad with this Loom account. I need it to work ASAP! I have upgraded to a Business plan but I still see the 5 min recording limit. I believe there's an issue with my account, and need immediate support. Thanks.

Hi everyone, I've been looking into an interesting architectural challenge in Jira Cloud, and I'm curious how experienced Jira developers and administrators would approach it. Imagine a large organization running 24/7 operations across multiple Jira projects. At exactly 06:00, one team hands over responsibility to another.…

Assets objects can be displayed in Confluence, but the relationship is one-directional and query-only, correct? There is no way to see, from an object, which Confluence pages document it, and no way to insert objects into a page without writing AQL. We are moving our ICT infrastructure inventory (servers, network devices,…

Hi everyone, I want to track software licenses and their expiry dates in Assets (JSM Cloud Premium) and get automatic reminders before they expire. My idea is a Software License object type with an expiry date, plus a daily automation rule that creates a renewal ticket when a license is close to expiring. I am curious…

Here's another small quality-of-life improvement 😄 When writing longer articles, discussions, or replies, the formatting toolbar disappears as you scroll down. This means you have to scroll back up whenever you want to change text styles, insert links, add expand blocks, etc. Suggestion: Make the formatting toolbar sticky…

Hi There, I am trying to login to one of my Trello Accounts and it keeps linking me to a separate trello account. I think what may have happened is that I created an account with my Maiden Name (let's say like Jane.Smith@gmail.com) and then at another point created a second account for my new name (Jane.Doe@gmail.com). I…

For api integration , we see that the below capabilitiies are mentioned. However we do not see any option/endpoint to read the on-call schedule of a particular team. Could you please explain how this has to be done? "What does the integration offer? Through API integration, you can access Jira Service Management services…

Estou estremamente estressado com o tanto de link e sites que não resolvem nada. Nao consigo logar no suporte para pedir e nao sei mais o que fazer. Preciso solicitar reembolso e nao consigo. Horrivel esses sites que falam de informacoes mas não resolvem absolutamente nada.

Hi Jira Support Team, I am unable to access Jira at connect.atlassian.net. When I try to open the site, I receive an “Access Denied” message. I am using my personal Atlassian account. Could you please help me identify the issue and guide me on how to regain access? this is the error "doesn't have access to Jira on…

Currently, automation only supports triggers after an issue is created (i.e. on "Work item created"). There’s no way to dynamically pre-fill fields (like Description) when the issue creation form opens i.e. when you click the "+ Create" button. So I would like to request a new trigger or API event that fires when the issue…

i have multiple scrum teams. some teams have per team specific repeating issues (stories) that they execute each sprint as a new instance - e.g. run the weekly report. they want to create different templates available to their team to select from when creating a new story. is this possible? they have been using a dummy…

Hi community! Our startup has recently migrated our internal task management to Jira. We are currently trying to build a workflow to track legal compliance, tax deadlines, and company registration processes for our clients in the South Asian region. Currently, our team constantly references external business guidelines…

So I have this automation that used to work in 2025 for cloning a task everyday with its subtasks attached to it. For some reason, the automation stopped working when it comes to the subtasks. The automation creates the task based on the template, but when it clones the subtasks, the parent issue becomes the template, and…

Some Atlassian Learning challenges remain under To Do in the Kudos panel even though the corresponding learning path has already been completed. In my case, these challenges were introduced after I had already completed the learning paths, so it seems that the completion status was never synchronized back to Kudos. I’ve…

Hi everyone, There used to be a Slack integration I could use to automatically send an automated Slack alert to a channel of my choice whenever a Confluence page was changed/commented on. This option used to live under the three dots on a Confluence page → Apps → Slack. Now however I cannot find this option. Ideally, I…

Hello! I have a JSM project where tickets are shared between customers inside same organisation. Now I need to find a way to notify each organisation member about e.g. comment in a ticket (yes, in that particular case spamming is an option). What I found so far is that each organisation member can turn on notification in a…

In our Jira cloud implementation, we use the following hierarchy of work: Epic -> Task -> Sub-task The time tracking in these tasks is calculated as follows: Sub-task = (Sum of time logged within Sub-task) Task = (Sum of time logged within Task) + (Sum of time logged within Sub-task) Epic = (Sum of time logged within Epic)…

Has anyone here moved from ServiceNow to Jira Service Management? Curious how you approached it: How did you plan and phase the migration? Did you use a migration tool, or build your own scripts? What did you bring over e.g request types, workflows, custom fields, CMDB, knowledge base, catalog items and what did you leave…

We've set up a system in our sandbox that ties our Confluence documents to Assets. But the only option we have to move this to Prod is the export option, which doesn't maintain the structure of the original. Is there an alternate way to do this? Will importing overwrite the existing structure?

Hey everyone, After upgrading to JSM Premium this year, we gained access to Assets! I finally got around to building an end-user hardware CMDB and after several days of work, had it up and running. Since then, Atlassian seems to have introduced the Common Data Model (CDM), and a new Hardware tab has appeared. I haven’t…

Hi fellows Commutineers! As you all know, our environments are constantly changing. we're currently planning some specific changes that will require plitting up a certain object type into 2 different types. This means that some objects of the new type will already exist in the 'old' objectType. However, i don't really find…

When submitting a new idea in the Forums Ideas & Feature Requests space, it would help if the platform automatically suggested similar existing ideas, like JSM does when creating requests through the portal. The idea As someone types the title or description of a new idea, the platform could display related suggestions…

Hello Atlassian Community, I'm experiencing an issue with a Trello board named "PEDIDU - PENDENTE" that I can no longer delete or leave. Here's the situation: I was originally invited to the board by another user. The original creator/administrator appears to have deleted their Trello account. I'm currently the only…

Add a counter on the homepage showing how many people are here. I bet there are a lot!

I'm trying to execute the PowerShell script provided and continue to get the following exception. I've tried several things. I've removed brackets around the UID's. I've tried concatenating the PowerShell arguments to a string versus an array. I've installed PowerShell 7 and ran the script as an admin. I've also tried to…

When whe get voice call/notification for JSM alerts, can we customize, edit, remove the numbered options? for example can we remove "press two to close the alert" ?

Sharing links with people outside the organisation and it has been fine until today. All videos are set to anyone can view a link but now it seems people are prompted to sign up to view a video more than once? Is there any way around this? As alot of people who views these videos will require multiple attempts at watching…

Hello All - I have an edit screen where the user is expected to enter information. I have an automation (flow) that uses that information to set the value of another field. The user will then use that information to determine next steps and evaluate what is the appropriate course of action. I don't want someone to be able…

make a field value read only for everyone except admins after creating a ticket.

I'm trying to block the ticket edition in a Team Managed Space whenever a ticket transitions to the Done status. I've tried via workflow properties setting jira.issue.editable to false but the work item is still editable. Does this feature work in a Team Managed Space? Is there another possible workaround?

Description: I have a workflow where an Approver Group field is automatically populated (via automation) with a specific group when an issue reaches a certain stage. Requirement: Only users who belong to the populated Approver Group should be able to modify the Approvers field. All other users should be restricted from…

We currently have the following object types in Assets (Cloud version) : * PCs → linked to the Users object type. * Users → linked to the Departments object type. * Departments → linked back to the Users object type. Our goal is to create an Assets dashboard that displays all PCs belonging to a selected Department. From…

Hi Atlassian Community, I’m thrilled to share that Rovo Desktop is now in Open Beta, available today on macOS and Windows! It’s a big milestone for Rovo, and we couldn't be more excited to bring it to more teams. What is Rovo Desktop? Rovo Desktop is a dedicated macOS and Windows application that brings Rovo's AI…

Hi Jira Community, We're updating how work items are created in Jira Cloud through the Global Issue Create button and wanted to give you a heads up on what’s changing. Why this change? Today, creating a work item from Jira Cloud’s top navigation Global Issue Create (GIC) button opens the large full form create screen. Over…

As I’m trying to put what I’m learning into practice, I’ve realized that this information doesn’t seem to be accurate. For example, when it comes to the Assignee field, I can’t configure a description for it.

Hello everyone, We know that onboarding new teams in Jira Product Discovery was not always easy, admins spend hours or days re-creating new projects. Manual space configuration is time-consuming and error-prone, especially when you have decided on specific guidelines and best practices to follow across your company. We’d…

We’re excited to announce the rollout the first of a powerful set of new advanced automation features for Atlassian Cloud Premium and Enterprise customers. These enhancements are designed to help you orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process…

Is the lock attachment feature removed from Confluence in the Cloud version? Where can I get a comparison of server features vs. Cloud version, specific to Confluence? 

Hi everyone, I’m new to Jira and trying to create a Jira epic report that shows progress based on the number of completed issues within each Epic. For example, I have around 5 epics, and each epic is linked (via the Epic Link field) to multiple stories and bugs. I’d like to generate a progress report that displays %…

Is ssh access via git / sourcetree affected by the deprecation of API passwords? thanks Lorenzo

My Trello account is not connecting to Claude although I am an active member and an logged in with the correct email. Can you please advise how to resolve this issue? thank you. Trello workspaces No workspace available You no longer have access to this workspace Your access to "Trello workspace" has been removed. Select a…

Hello everyone, My case is that I need to download the whole space with the same hierarchy of the tree, and with that I need to download a specific attachments from every page, is that possible with native ways or do I need scripts or plug-ins or an app from the marketplace . I've tried to export the space in xml and html…

I'm not sure how else to get Atlassian's attention, so am posting this here. I've opened a ticket on September 24 (3 weeks ago), requested escalation, and have not received any acknowledgement or response - long past SLA for a Premium-tier subscription. I'd rather not post this publicly, but am not aware of an alternative.…

I see this mentioned on this forum, but cannot find it (somewhere to obtain) anywhere on the internet. If there is a Page Properties macro for the Cloud version, can someone point me to it…and please don't point me to "Content Properties" as that is not the same thing. Thanks!

Currently, it's possible to submit completely empty comments. Basically, you can open a page and immediately post an empty answer. 🤔 I'd suggest disabling the Leave a Comment button when the comment editor is empty (including whitespace-only content). This would prevent accidental submissions, unnecessary empty replies,…

Hello Atlassian Community, I'm urgently seeking assistance from an Atlassian employee or Community Champion who may be able to escalate an existing billing support ticket internally. Support Ticket: CA-4284441 I have a pending Trello Premium payment on my personal Wise debit card that I urgently need reversed due to…

The old forum told people that they needed to join the group in order to comment posts and articles. Now, they don't see anything. My colleague asked whether commenting was tied to a permission but they simply weren't in the group.

Every Jira Administrator knows this feeling: "I need to find an existing workflow that includes all the statuses required for the new workflow, ideally with exactly the same statuses." Thirty minutes and twenty workflow tabs later... "Why do we have so many workflows? Maybe one already has the same statuses as the new one,…

We're using Jira Cloud with customers and currently use different projects for keeping internal discussions private. Customers comments will be synced to the internal project but not vice versa. This basically works good despite the fact, that there are two projects. Moving customers and internal staff into a single…

When I record a loom video and it get's uploaded to cloud, does video description, summary has links of jira tickets, confluence pages, space used in video. 

On the board we like to display the 'Priority Score for Advanced Roadmaps' from foxly on the cards and sort the backlog based on that score. After the latest update on Cloud they moved the card layout to 'View Settings' (I found it) but now I can't find 'Priority Score for Advanced Roadmaps' as an option when searching for…

Since our recent migration/upgrade, smart query no longer works. For example "my open bugs" just searches for that in the text across all projects - excuse me - SPACES. Where is the setting to enable it? My JITA Admin has no idea either

Hello Atlassian Support, All my Bitbucket repositories have suddenly disappeared from my account. I can no longer see or access any of them. I have not deleted or made any changes to these repositories. I have reviewed the responses provided to other users experiencing similar issues. However, since each case is handled…

The current behavior if you have a filter, for example only showing Questions, and when you reload the page, the filter is cleared. It would be beneficial if it instead was persistent so you do not have pick the filter again until it is cleared.

Hi, could you please run server-side garbage collection on all repositories in all Bitbucket Cloud workspaces linked to my account, and recalculate their displayed sizes? The repository sizes shown in the UI are much larger than the actual data. For example, one repository shows ~900 MB, but a fresh git clone --mirror…

I followed these steps to record a test deflection in Jira CSM: Logged in as a portal-only customer Asked a question that is answered in our connected Confluence knowledge base Clicked on the referenced Confluence article under "Learn more" Clicked "Yes" to the question "Did this article help?" I did not submit a ticket…

Assunto: Toda a equipa sem acesso aos repositórios — elevateproject Conseguimos iniciar sessão no Bitbucket, mas nenhum utilizador da equipa consegue ver os repositórios do workspace elevateproject, mesmo em “View all repositories”. Já enviámos capturas do problema. Na faturação também aparece um workspace chamado…

I work at Help Desk Migration, which builds a ServiceNow → Jira Service Management migration app on the Marketplace. This post is about the migration itself. Most ServiceNow + Jira content on Community is about keeping the two systems in sync. This post is for the teams doing the opposite: switching ServiceNow off. That…

Hi! It would be great to give authors flexibility to add relevant tags to their posts. Also unlist outdated or no longer useful tags have the chance to add more tags, and also to eliminate others. I understand that allowing unrestricted tag creation could lead to duplication and insonsistency. However this could be managed…

When someone makes a status update on a ticket and I have the Jira tab opened in my browser, I do not receive notifications (via email nor through the Jira browser app). I understand that email notifications may only function while you are not logged in, but I need to see the notifications in Jira browser app at least. I…

Hi all, We've recently switched from our old ticketing platform to JSM and the transition was flawless plus we enjoy so much the new customization options that were not present in the previous system. There's one thing that we do miss though (and its also a feature in Confluence) but I couldn't see it anywhere in JSM -…

Replies from organizational customers are not being received in our support tickets when the responses originate from the customers’ Jira systems. For example. tuki@vihta.com, tuki@mylab.fi. This picture is from Jeti incoming email log: How we can fix this problem?

Hi, until recently I could save tables with filtered cards across all boards. I was able to find the table views by clicking on Switch boards on bottom of screen. now the switch board does not provide that option, very stressful:(

When I view emails on my Android with the GMail app, often the text for the name of the person overlaps the comment. It's fine on desktop.

Our Jira workflow now includes an approval step. Is there a way to approve a Jira issue directly from Microsoft Teams? I know this has been supported for Jira Service Management (JSM), but I'm specifically asking about standard Jira Software issues.

Subject: Request to deactivate and delete my Loom account Dear Loom Support Team, I would like to request that my Loom account be deactivated and permanently deleted. Account details: - Name: Anuka Gazara - Email address on the account: anuka@wwt.earth Please also cancel any active subscription and confirm that no further…

Hi Team, We have a Jira project available in the Sandbox instance, and we need to migrate this project to the Production instance, including all associated plugin data. The migration must ensure that there is no disruption or loss of configuration for the following project-related components: * Automation Rules * Xray…

Some agents are able to add users with agent access as request participants to Jira tickets, but they are unable to add users who only have customer access, even though the agents themselves have the same permissions. This problem has started in September. We have tried to change customer project settings → customer…

When a new issue is created in Jira and its status is set to New, it should automatically transition to Awaiting TSO Approval. At this stage, a predefined approvers group must be automatically assigned, and email notifications should be sent to all members of this group requesting their approval. Once the approvers grant…

I have un custom field with business information that Scrum team doesn't have to see. I've created 2 different roles for make the difference between my users from business and the other from the Scrum team. But now, how can I set my custom field to be "Hidden" from the View Screen according to the connected user's role?

We use Groovy ScriptRunner for Jira Cloud. Parent creation triggers a population of a template-based subtask family and dependency links. The Jira cloud add-in called Deviniti template population is also involved. We need different "parents" created close together to receive their own complete task families, while…

I have created a dummy space with 3 boards (1 Scrum and 2 Kanban Boards), based on a custom field, to differentiate between sub-teams. In order to gain insights into the backlog and delivery of the teams, I was looking to use the Report Tab available in the boards, but notices that the configuration is based on the whole…

Hi Product Manager of Jira I want to suggest an improvement to the Release Version feature in Jira Software. The feature is the Activity Log; this feature shows the history of changes and who made them, with the date and time for approvals and others Thank you

With the new changes to steps allowance, does the Log action and create variable steps count towards the monthly allowance?

Hi, I've recently tried to implement an item work conversion in a JSM project with a ScriptRunner listener. The listener reacts on Issue Updated. Then I have a condition to ensure that not all the updates trigger my conversion: issue.status.name == "Awaiting dispatching" && issue.customfield_12689 != null The custom field…

Hi everyone, I'm experiencing an issue that appears to be the same as the one described on this Atlassian Community post at 2026 july. However, my affected site is this one: https://sabairamengr.atlassian.net/jira Here's what happened in my case: I was using the Jira Free plan when my site was automatically upgraded to a…

Hi, I want to use REST API to get the filtered issues from the saved filter JQL (im using a servce account). The filter View is shared to a specific Jira Group. The service account is part of that Group. The Group has admin permission on the project. but i got not results… I use this base URL :…

Our service has been rightfully interrupted 24h+ ago following some credit card mismatch entirely our fault. However we have a ticket open are ready to roll with imediate payment and no one gets back to us. Is this normal?

Will there ever be a time when Sourcetree will support the native (built-in) OpenSSH Agent on Windows like it does for MacOS and Linux? I repost this question, because there was never a definitive time of when to expect this feature to become available. Using the built-in OpenSSH agent for authenticating to my GIT repos is…

Since clearing my browsing data in Chrome (to try and solve a different problem) I cannot log into my Trello account and view my boards. When I click on the link that I had saved, I get a response telling me I don't have access to the board, and if I get permission from the board owner I'll be able to view it. However, no…

Could we bring back visible article view counts, along with a simple overview on our profiles? As Community authors and Champions, we spend time testing, writing and updating content. Views help us understand which topics reach people and where it makes sense to invest more time. Comments and kudos only show part of that.…

When our auditors ask for change management evidence (e.g. "show me the full history for these 20 changes from the audit period"), we end up manually collecting screenshots and CSV exports from Jira — ticket history, status transitions, approvals, who did what and when. It takes days and feels error-prone. How does your…

Hi Community, I'm configuring Jira Plans in Jira Cloud and would like to understand how other companies handle capacity planning when multiple teams work on the same Story. Our current hierarchy is: Initiative └── Epic └── Story / Task ├── Backend Sub-task → 60h ├── Frontend Sub-task → 20h └── QA Sub-task → 10h We have…

Is it possible to reactivate a workspace listed under workspaces/deactivated when former admin is unavailable? I do not get the option reactivate on one of my workspaces.

Hello, I am integrating Atlassian Guard Detect alerts into a SIEM (NGSIEM / Falcon LogScale) using the official guidance here: https://support.atlassian.com/security-and-access-policies/docs/send-alerts-to-a-siem-slack-or-other-tools/ However, the events we receive appear to be missing the actual payload (JSON body) and…

Hi all, I see the same behaviour in the advanced forms builder of a Jira Software project and in the forms builder of Jira Service Management (Jira Cloud). I use a three-column table in one row: a radio question, a short text question and a date question. Each input box sits directly below its own description. When the…

Hi, We have implemented the following setup: We have a JSM environment in which customers can report quality issues using the portal. Next to that we have many spaces in which we track and monitor our client projects, in these space we can also report quality issues as well. Our quality manager want to be able to monitor…

Hi, I received an email from noreply@po.atlassian.net: "We've missed having you around Hi Dimiter, We haven't seen you use your Confluence app, on xxx.atlassian.net, for a while so we wanted to check in. If you do not start using your app, it will be deactivated on 2026-12-03. This will not affect other apps that you are…

Hello, I am creating a collaborative table to inventory all issues we face on several subject. I'd like to create a validation rule that prevents collaborators from creating a line regarding an issue that already exists. I'd like to have a validation rule that obligates users to add a different value to the column #issue,…

Hi, My company is an Atlassian customer and uses Jira and Confluence. I personally use Trello to organize my work tasks, but this Trello account is associated with my old work email address. In spring 2026, my company migrated our email addresses to a new domain name for Jira and the associated Atlassian applications.…

this is a follow-up on my previous question (since team cannot found out the issue or solve it). Now I believe the cause is using "dual monitor". scenario is: 1/ using notebook + external monitor 2/ trello app pull to the external monitor 3/ the said problem (card pop-up everytime when open trello) occur to solve it: just…

My organization is trying to understand how many bugs are being introduced by our roadmap items. Our initial solution was to make the environment fields and parent fields mandatory, so that we can then report out on any bug where the environment is production and is tied to a parent. However, we are worried about what to…

I have been scouring the community site and my fear is the answer is no to this, in Confluence if I nest a Jira Work Items macro inside a Table Filter macro it breaks the column wrapping setting of the Jira macro which creates a super long horizontal scroll. Is there a way to fix this so that I can have an option for…

In the announcement re the change to bitbucket's ssh host you say "When you see the prompt, review the fingerprint and, if it matches Bitbucket’s published values, choose “yes” to continue." Where is that published? you should/could have mentioned it in the article

This started happening yesterday. The "Only show unread" marker toggles itself off on every page load. It doesn't stay on any more and remember it like it used to. It's like this on every page load and even within the page, it doesn't remember any more. Video: https://vimeo.com/1233323145?share=copy&fl=sv&fe=ci

🔗 Access this guide anytime at go.atlassian.com/studio-app Site connection info Note: To participate in this workshop, you will need to use the dedicated workshop site and login credentials provided on your handout (not your daily work account). Open a browser window in Incognito / Private mode (or use a clean browser…

Hi all, Just wondering if anyone else is currently having trouble getting a response from Atlassian Support. We’re a not-for-profit organisation in Australia and have already been approved under Atlassian’s Social Impact program. Our Confluence Cloud Premium subscription has been successfully set up at $0 annually for up…

I would like my board to display each epic but I am unable to change the swimlane view - how can I show each epic? I did select group by epic but only status displays.

Hello, Bitbucket team! Hope you are doing well! Please go ahead and trigger the Garbage Collection for the repositories in this workspace that our account has access to. Please let me know if you need any additional details. Thank you for your support! Best regards! AdsTable

I am running customer site deployments in a single Jira project. I have introduced the following hierarchy: Epic: Site (for example: Factory A in Brazil) Task: Factory Line X Factory Line Y Factory Line Z Subtask: Mechanical Installation (Installation subtask type) Network Integration (Network subtask type) Model…

Hi Atlassian Community, Big news for everyone who's been using Rovo Desktop to tackle complex tasks: in an upcoming update, Max mode will be going away, and in its place Work mode will be introduced! What's changing? Work mode is Rovo's new way to take on complex, multi-step work, and we introduced it at Team '26 Europe.…

Have you guys smartened up and decided to not proceed with the change that will cause all your customer to migrate to another provider? it was sheer stupidity to attempt this with no warning.

I'm trying to use Bitbucket Agentic Pipelines, but the current outdated runtime is preventing usage of Opus 5.5 We run a code review in Bitbucket Agentic Pipelines with provider: claude. The agent step can't use current Claude models. As far as we can tell the cause is the Claude Code version the installer bundles, not our…

This is a ridiculous limitation. I've spent hours try to build an automation to overcome this limitation to no avail. I want my team to be able to see the total estimate including the story/task estimate and the combined subtask estimates at the parent task or story level. Why isn't this an out of the box feature? I can't…

Hi Community, I'm working on a Jira Automation sprint report and am trying to populate the total Original Estimate for all issues in a sprint. I have a Lookup Issues action using: Sprint = {{sprintId}} which successfully returns all sprint issues. However, I'm unable to retrieve Original Estimate values, original Estimate…

Hello, I’m not sure if this can be changed, but I would like the name of the card to be displayed when it is deleted. The name is visible when adding a card, but when deleting one, only the number is shown. Thank you. Honza

Hey team, I'm considering signing up for Jira again but it looks like my interactions with Rovo are limited to A total of seven per month! 10 credits per "chat", 70 credits per month. Unless I'm doing some radically incorrect math, this only allows me to use Robo seven times a month. How does that make any sense at all for…

We enabled Rovo Dev Standard yesterday having been generally quite impressed by the PR review functionality. I added a relatively generic review-agent.md file to my repo with 20 uncomplicated rules (e.g. flag the use of magic strings, request unit tests for modified and added code). I started today having used 0 of my 2000…

We need ability to report on 'Current Sprint' (in a single Sprint column) when exporting to CSV. Currently if a Jira issue is moved from one sprint to another, the more sprints it gets pushed through, the more columns I end up having when exporting my filter view to e.g. CSV, and I first need to cleanup a number of columns…

This is a major functionality for any ticketing system, and kept us from adopting JSM a few years ago for all our clients. Has ther ebeen any progress on this? Thank you

My company has used Sourcetree for several years, but my company was recently acquired and our new parent company is requiring us to get information on software we use, they will force us to abandon using Sourcetree if we cannot get answers for these questions, I'm hoping you all can help and have the answers easily…

Unfortunately the solution described in https://support.atlassian.com/jira/kb/how-to-retrieve-automation-rule-execution-count-in-jira-data-center-via-rest/ is not working , as it only delivers the rule configuration but not the mentioned performance insights of the count of rule executions, no actions and error count.…

For the timeline view I want to look at e.g. 18-36 month period. But the tool is forcing the unit of measure to always be months. So the view becomes very long horizontally as each month takes up a fixed amount of horizontal space. Changing the view between months and quarters does not change this scale. It does not change…

We carefully created a documentaiton for our startup project. I often get lost in JIRA redirection loops but this one is bookmared. When I click on the bookmark I get redirected to not found. Wanted me to create a new one. Does anyone know anythinb about disappearing team confluence? I did not get any notice or anything…

Jira and Tempo make it easy to collect time across a large number of issues. That is useful for capacity planning, billing, forecasting, and project reporting—but it can also create a problem: some issues should not be included in every report. Administrative tasks, internal meetings, training, travel, leave, and…

We are currently evaluating Rovo for analyzing our Jira backlog and have encountered several issues that we would like clarification on. Our backlog contains approximately 1,000 issues. The Rovo agent is able to retrieve all tickets successfully using JQL; however, we are observing the following behavior: 1. The agent…

Announcement: Sunsetting the Jira Cloud for Mac app UPDATE Jan 31, 2022: We have released a new post to answer your top questions. Please see https://community.atlassian.com/t5/Jira-Mobile-Apps-discussions/Your-top-questions-about-the-Jira-Cloud-for-Mac-app/td-p/1929513. Starting in February 2022, we are sunsetting support…

Where can I see who archived a wiki page in confluence cloud? When viewing an archived page, I see a black banner that shows the reason why the page was archived - but not by whom. —In 2022 it seemed to be possible to view that information by clicking on … → "advanced details", but that only lists "storage format" and…

There is a space where my team generates release notes. We always configured tables using /jiradatacenter…. I see that it is no longer supported. I have attempted to use /jiraworkitems but when exporting to PDF, the output looks like the second picture pasted. Something changed in our Confluence pages midweek which was…

Hello Atlassian team, My Bitbucket Cloud Free workspace kostosha is in read-only mode because it has exceeded the 1 GB storage limit. Pushes to multiple repositories are blocked. Repository: https://bitbucket.org/kostosha/maker_monorepo/ On 14 October 2026, Repository settings reported 667.26 MB for this repository, with 0…

When my repo got large, I rewrote the history a few weeks back and force-pushed all branches. My local .git directory is now 249 MB but Bitbucket GUI is still reporting it at 789.7 MB and warned me again today while doing git push that I was approaching the 1 GB limit. I've never used PRs in this repo, so I don't think any…

My Bitbucket workspace is on the Free plan. Both the billing page and User directory show only 1 user. However, git push fails with HTTP 402 and says the workspace has exceeded its user limit and the repository is read-only. How can I restore write access? I want to remain on the Free plan. Could Atlassian staff…

Update Aug 2026 Hi everyone, We're pleased to announce that the modernised Jira board is now GA and rolled out to the vast majority of team-managed Software boards! Read about this in our Summer Release blog post. Thank you to everyone who's left feedback - this has been valuable and allowed us to ship a number of…

I am doing skill "Test plan to Xray test import" for that I need provide below in env file , how/where I will get these key's ot how generate the these keys. XRAY_CLIENT_ID= XRAY_CLIENT_SECRET=

Years ago, I created a bitbucket workspace with some account. I was the only one using that workspace. Now I want to re-use that workspace, but I lost the account details. I have created a new account, and want to create a workspace with the exact same name, which is not possible. How can I find out what account I used for…

Hi everyone, I’m planning a manual review workflow in Jira Cloud for short videos processed outside Jira. I haven’t built a Jira integration yet, so I’m looking for advice on how to structure the review record. In one five-second test, the source file was 320 × 288 at 60 fps. The processed file was 1518 × 1366 at 30 fps,…

Hello everyone, In Jira automation, the default flow actor is the “user” called Automation for Jira. I am currently creating an Jira Automation to post a comment on a work item in a certain project space. The content for this comment is created by an Rovo Agent. My goal is to post this comment as a restricted comment on…

Hi, basically I can’t access the content in my Bitbucket account because I haven’t received the email with the verification code. It’s frustrating to think I’ve lost years’ worth of work. Perhaps my email account has been disabled? Thanks in advance

Hi everyone, I recently passed the CompTIA Network+ Certification (N10-009), and I wanted to share my experience for anyone currently preparing for it. When I started my preparation, the biggest challenge was that there are tons of websites out there, but most of them only have scattered or incomplete content. You'd find…

I see deployment version variables on this UI page - https://bamboo.customer.com/deploy/viewDeploymentVersionVariables.action?versionId=369999999&deploymentProjectId=79699999. How do I get these variables via the bamboo REST API? I can't find an endpoint that returns them consistently. This API returns them some of the…

JSM tells you which requests breached an SLA, but not what that costs you under the contract. Most contracts credit on monthly availability or breach rate, so here is the method I use: Export the month's breaches. JQL: project = SUP AND "Time to resolution" = breached() AND resolved >= startOfMonth(-1) AND resolved <…

I have taken the backup of my Confluence space in On-Premise environment and it is in XML format with size 1.2 GB. And there is no option to Import Or Restore the backup file in my Confluence Space Environment. I am attaching the screenshot of my Confluence Space Tools. Could you pls guide how to Restore or Import the…

Dear Confluence Experts, Normally, Atlassian release a new LTS version ~once a year. As we know, Data Center is expected to retire in 2029 So I wonder what is the plan until 2029, should we expect additional LTS versions after V10.2?

I have been trying to download jira data onto excel for a while i keep getting error. i have tried on different browser also tried re-login. It seems to be working fine for everyone else.

It is a bit confusing when the same thing has two different names. In most cases we are not fixing anything, we just want to release a new thing. "fix version" sounds like a legacy thing back when Jira was for SW development only. What do you guys think? Should we make a suggestion for a rename, or at least an option to…

We generate artifacts in our pipeline, e.g. artifacts: upload: - name: myproduct.msi type: shared paths: - product\bin\x64\Release\en-US\myproduct.msi 2 questions: Is there a way to have the artifact just be the MSI rather than a ZIP containing the MSI? How can we make it so the ZIP isn't nesting the MSI? Currently the ZIP…

When I initiate the process to change my email address, a confirmation email is sent to the new email (anuar.aidynbayev@nuvexkz.com) address I want to associate with my account. However, upon opening the confirmation email, I am prompted to enter a password. Since I initially logged in using my Google account, I don't have…

Workspace: dcuconati (display name: Daniel C…) Repository: dcuconati/evc-promo-builder (private, Free plan) Problem The "Enable Pipelines" toggle under Repository settings → Pipelines → Settings is disabled/greyed. Clicking it does nothing and it resets after refresh. The UI's own calls return 404: PUT…

We're exploring Jira for managing recurring operational work in a service-based business rather than traditional software development projects. Some examples include: * Customer requests and follow-ups * Scheduling field teams * Equipment and vehicle management * Recurring maintenance tasks * Internal operational workflows…

Is JIRA site down which tracks JIRA bugs?

UPDATE: Workshop Complete! Thanks to those who attended! Please leave feedback in comments so we can improve & offer more of these events! Link to breakout room example scenarios -> the full list of every scenario we used. These will work with the One Atlassian demo site provided to registered workshop participants. * Had…

We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, real-time availability tracking, and intelligent ticket routing together - right inside Jira Service Management, no third-party…

How do I turn off the inbox? If I can't - how can I create a Butler to automatically move anything that hits the inbox into the List I want it in?

we have receive this email. but we haven't see it. How we can reactivate our access. Your subscription is being deactivated due to inactivity Hi Accueil, We're reaching out to let you know that your Confluence app is being deactivated due to an extended period of inactivity. You will no longer be able to access this app,…

So I was making the APIs in a Roblox game manage to retrieve data from the Trello API. But then an error showed up, which then I wasn't able to have the APIs work successfully. It seems that the error points out the Token limit. I never received this kind of error from the past few weeks. Yet, it has become very annoying.…

Hello everyone, I am facing an issue in a specific Jira project where the "Assignee" dropdown is cluttered with every single Rovo Agent created in our company. I want to limit this list exclusively to the actual team members of the project. Interestingly, we do not see these agents in the assignee list of other projects.…

Currently, TEAMS has a function that allows users to update an excel spreadsheet together on the same page without needing to download and re-save a file...Does Confluence have this capability? I am trying to help our teams move away from updating files in TEAMs and instead update through Confluence but I cannot seem to…

I’m trying to use Confluence Databases for reporting, but I’m not sure if it supports calculated fields in the way I need. I’d like to work with data in the same view, create values based on other columns, and use that together with grouped results or summaries. I can see some reporting features in Databases, but I’m not…

Hi everyone, I’m looking for advice on how to track sprint carryover/rollover in Jira Cloud. Definition: By “carryover,” I mean an issue that was included in a sprint, was not completed by the end of that sprint, and was then moved into a later sprint. What we need: 1. Count how many times each issue has been carried over.…

Hi, yesterday I booked a paid Trello subscription. I understood immediately its too big for my non-commercial use and canceled. How can I get the fee back? thank you

I have tried below values and none of them fetch the data. {{issue.timetracking.originalEstimate}} {{issue.timeoriginalestimate}} {{Original Estimate}} {{timetracking.originalEstimate}} {{issue.timetracking.originalEstimateissue.timetracking.originalEstimateSeconds}}

During a Community discussion about archived Jira work items, @Tomislav Tobijas suggested a test: could Rovo retrieve them and create CSV? Mission accepted. Playground opened. Horse ready. 🤠🐎 The setup I created three synthetic Tasks in my Playground. Two were archived; one stayed active. All three had the same label. The…

Hi, I am trying to recover my Confluence Cloud content. In September I received an email from Atlassian regarding my account as I did not login for a while. Yesterday I realise that I keep the account but all my Confluence data is gone. I am checking my options here as I know my grace period of 14 days are gone now and I…

Hi All, In our Jira Service Management portal we have various service request types where we have added a filed called "Manager". The requester provides the name here and the approval goes to that person. We want this to automate where the request picks the line manager of the person from AD and send the approval to them.…

To which email address can I write to resolve an issue with users and profiles in JIRA?

I no longer have access to the authenticator app used for the 6-digit verification code required to sign in. I need to reset the two-step verification (2FA) so that I can configure a new authenticator I need email address and how I should contact the Helpdesk for assistance?" thanks

Trelloの「都島申し送り」ボードで、以前は利用できていた「リストをコピー」が表示されなくなりました。 iPadアプリではコピー操作時に「予期せぬエラーが発生しました。直近の変更は保存されていません」と表示されます。パソコンのブラウザー版でも「リストをコピー」が表示されません。 アーカイブ済みのリストを整理しましたが、症状は改善していません。 申し送りカードを多数保管しているため、データを削除せずに解決する方法を教えてください。

I am extremely frustrated. I accidentally created a new account (duplicate) on atlassian.com (Free plan). Wanted to delete it immediately, but that is not possible. I am told: User is last billing admin of a transaction account that has one or more non-cancelled subscriptions. Ok, so I try to find subscriptions and cancel…

This is for the atlassian team - This morning (10/09/26) I can no longer load Jira in Safari on MacOS correctly. The whole page is messed up. The jira icon is showing up on the entire screen as 100% width and height to match that, and the rest of the page is on overlayed of top of the icon on a quarter left of the screen…

Dear Confiforms-Users, we have been facing some trouble with one of our SaaS providers and must now move our registration form from their System to Confiforms. We expect about 4.000 users (known in advance) that must register for roughly 1.100 events within 40 tracks. Workflow is as follows: User shows interest for track →…

When a customer raises a ticket, they get the on screen confirmation, but no email. The ticket is in the open queues but no notification is sent to the agent. When the agent replies nothing is sent to the customer's email

As of now, there is limited flexibility when it comes to how many people are required to approve a step in a workflow (see below). What happens if the group of approvers increases or decreases frequently? Say I have a group of 8 people and I need at least 5 (50% + 1) of them to approve a step. But, one day your boss…

Hello, I know this question has been asked before but I'm struggling to find any answers that fit my needs. I am looking for a way to send customers a reminder when their ticket is in status "Waiting for customer" for 1, 2, and 3 business days. On day 4, i want the ticket to close automatically. I have tried to build out…

Hey there! I'm trying to figure out how to assign SLA goals based on a field I've added to an organisation. See below my SLA configuration. I've added the SLA Level field to the Organizations, and I've got an org where I assigned SLA E Can anyone help me out?

"How do we find the pages nobody maintains any more?" comes up here constantly, usually right before an audit or a migration. Confluence Cloud has more native answers than people expect, and each one stops at a specific, slightly surprising point. Here they are in the order I would try them, with the catch for each. 1. The…

Hi, Is there a way to disable auto watchers in confluence? I am using ConfiForms for users to submit records. I found out how to remove the users who submit the records by creating an IFTTT rule. But i dont know how to automatically remove or disable watching the page if i click edit or make a change on the backend. Any…