Atlassian Community

Hello, does anyone knows if there is a way to send automatic reminders for people in Jira? For example, if someone has an investigation under him, after two weeks they will receive an automatic email that asked to describ the status?

It appears last week, there was a change to the "Respond to Customer" comment in Jira Service Space. Currently, when a service desk user "Respond(s) to Customer" the ticket status remains "Waiting For Support." Previously, "Respond to Customer" would transition the ticket to "Waiting For Customer." Now, the user must…

In our org,want to create the checklist and attachments in request type in work item view not for cutomers.below are the checklist ,so any suggestions to create . Tasks (Decommissioning Checklist) Data & Pipelines * Disable and remove tenant Airflow DAGs / jobs * Export and archive tenant data (per retention policy) * Drop…

Hello , We were using Trello for the experiementation at Atlassian . This was done a few months back . We have finally decided not to persue the Trello App further. How do we unsubscribe from it ? I am the admin of out Atlassian account. Below is the screenshot of the applicatin.

Hello Support Team , We had subscribed for the trello account few weeks back for the trial purpose by one of the other Admins. Currently we have decided not to take forward the trello subscribtion. I do not see a option to unsubscribe from the Trello subscription . Can you guide me on how to go about this ?

Hi Jira Community, I'm trying to build a JQL filter that helps my team identify issues that are blocked by another issue still in progress. Specifically, I want to find all issues where: The issue has a "is blocked by" or "blocks" link to another issue AND that linked issue is currently in a specific status (e.g. "In…

Hello, I'm discovering and trying Playbooks in JSM. Is it possible to block a transition due to incomplete Playbook execution ? Should it be linked to a field/status to validate in the workflow based on the feild value ? Or am I missing the point completely on the Playbooks usage. Thank you

Hello everyone, I am currently trying to build an automation that will send an email to customers when their ticket status has been on "Waiting for customer" for 2 weeks. It MUST send an email ONLY if the status remains "Waiting for customer" uninterruptedly for the full period of 14 days. Here is the current code: project…

Hello Atlassian Community, My company has both Jira and Jira Service management in our environment. JSM is used as our main ITSM tool and is how customers reach out to the IT teams for their needs. Jira is used for individual teams (Infrastructure, ERP, etc.) to track long term project work they are completing. This works…

We created 30 compass.yml files (one per microservice) across our GitHub monorepo github.com/priv8pay/travel and merged them into the 0.14.0.0 branch via PRs #6338, #6410, #6426, #6433, #6443 (merged Feb 24 – Mar 12, 2026). Each file follows this structure (example from services/billpay/srv/compass.yml): name:…

I am not able to create an account with f9infotech.atlassian.net. I need to know who has used this account

The team member who originally created and administered our Jira workspace has left our organization, and their corporate email account has been deleted. However, their account still appears as active in Jira. We need to transfer ownership and administrator access to a current team member, but we no longer have access to…

Hi, I can see some Rovo credit consumption in Jira Automation usage statistics, but I’m unable to identify which automation rule is responsible. I’ve already checked “Use Agent” and “Use Rovo”, but no automation rules are listed there. Is there a way to trace the Rovo credit usage back to a specific automation rule? Thanks…

Hi, I have a few kanban boards that display the due date. Last week I could see the due date colored red when overdue, this week is no longer colored. What could have changed in the projects? Last week This week

Hi, I use the atlassian/firebase-deploy pipe and I've found that it doesn't support node 24, which is required by the latest firebase-functions at this time, so I've made you a patch. Details below. All the best, -Peter — — atlassian/firebase-deploy:5.1.1 can't deploy Cloud Functions whose functions/package.json has…

I am trying to create standard content linked to JIRA work items. I have created a space template, which I would like users to use when performing certain tasks in JIRA. Unfortunately, the only way to create a link to a template that opens a new document seems to be a macro in Confluence, which is not supported JIRA. If…

In Jira Plans, when using the Dependencies tab, long titles (summaries) in work items do not wrap with in the boxes on the diagram (They don't even show the full text on hover). This kind of makes the whole thing a bit useless having to click into each item, open it in a separate tab to see what it is. Suggestion is to…

My colleague asked me about this article: * Mention someone directly in Slack via Jira Automation Wherein @Daniel Eads provides a Python script to connect to the Slack API and for every user in the Slack workspace, obtain their User ID and then write a Jira User Property for each user with that ID. Which... is cool. But…

Looks like my workspace is gone, I just uninstalled the Bitbucket app, and now my workspace returns a 404 and all my code seems to be gone. Is there any way to revert it?

Hello, I'm using draw.io inside Confluence, but did not see the diagram option under the Advanced->Mermaid menu. I am able to successfully create a diagram from Mermaid menu but I would like to edit it as well. Docs mentioned that if one chooses the diagram option then the mermaid generated flowchart will be editable. Did…

Hi everyone, When I try to pull changes from a particular branch in Sourcetree, I don't see a search box to quickly find the branch I want. If the repository has many branches, manually scrolling through the list becomes inconvenient. Is there a way to search for a specific branch directly in the Pull dialog? If this…

Our company has an old Bitbucket Cloud workspace, ideamans-old, that was converted from a legacy team account. It holds 8 repositories last updated in 2012, and we would like to delete the whole workspace. The problem is that none of the remaining members has admin rights. The admin appears to have been the legacy team…

Hi everyone, I'm using Confluence Cloud Free and attempted to import a space export ZIP file. When I navigate to the existing space, I see “This space is locked.” I used the Recover admin permission option in Space management and received a success confirmation, but I still can't access the space. The space settings also…

Hi Jira community, I'd like to learn how Jira administrators manage custom fields as their Jira instances grow. Over time, custom fields can accumulate across projects, and it can become difficult to track who owns each field, why it exists, whether its purpose is documented, and when it was last reviewed. I'd appreciate…

Is Trello affected by CVE-2026-115560, or has the vulnerability already been addressed? https://github.com/php/php-src/security/advisories/GHSA-6wmf-4rv5-p3rp

Hi Bitbucket community, As of 15 September 2026, Bitbucket Cloud branch restrictions now support adding access tokens, Forge apps, and Rovo Dev. What's changing Previously, branch restrictions could be configured for users and groups, but automations using access tokens, Forge apps, or Rovo Dev could not be explicitly…

Why is it that when I comment on a Jira Epic, clicking the bold button only bolds a part of the text within the same sentence while leaving other parts with asterisks? Fix this bug so that the entire selected text gets bolded correctly

Loom will not let me get off the Default mode. I am paying for Business and cannot use Loom to share material on another screen. It is useless This is what I get

A few months ago, we launched Bitbucket Packages in open beta our native container registry for Bitbucket Cloud. It allows teams to push and pull container images directly within Bitbucket, unifying code, CI/CD, and artifact management in one streamlined workflow. Today, we’re expanding its capabilities with support for…

Hi all, I'm building a form through JSM to help people in my company request a purchase order by submitted a ticket to the finance team. In order to process the request, we need a few docs: a statement of work (SOW) and negotiated services memo (NSM). Is there a way in native JSM to categorize these appropriately? I have…