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Hi - I opened Jira timeline today and the linkages were all misaligned and some epics were showing up as invisible on my timeline view. Additionally, the colors are all slightly off and look different and even were all grey and based on task progress (which I figured out how to switch out of). Anything I did wrong or a…

I have a Whiteboard diagram that I want to embed into my Confluence page. I cannot find how to do this. I can embed a new Whiteboard via the Insert menu. But I don't want to create a new one - I want to use an existing one. Some previous suggestions on the forums say to just paste the URL of the Whiteboard into the page.…

Disclaimer: This is a recurring question in the Community — variations of “how do I lock this transition/status to a specific group?” come up regularly. Two tools people often confuse In the new Jira workflow editor there are two different mechanisms for controlling who can do what: Tool Current name Scope Where to…

Hi Atlassian Community, Few months back, I received an email saying that my Confluence site is being deactivated due to inactivity. I understand the inactivity policy, but I have important personal and work-related information stored on this Confluence site that I would really like to preserve. The site has already been…

Ao tentar criar uma conversa ou reunião do Microsoft Teams a partir de um ticket do Jira Service Management, o fluxo de autorização falha com um erro de backend em vez de completar o vínculo. Ambiente: [instance redacted].atlassian.net (Jira Service Management) Usuário afetado: [email redacted] Ticket usado no teste:…

I use a Confluence form as the data source for a smart multi-select field on my main form. IFTTT macros then create a Jira story and several predefined subtasks. When the ticket is complete, a checkbox on a dashboard is selected and saved. At that point, I want the system to create one Jira task under the existing story…

Hi everyone, I am investigating an issue in Jira Service Management Cloud related to populating the Request participants field from a text field containing multiple email addresses separated by commas. I was able to reproduce the behavior in a test environment and isolate the issue. The automation flow is: * A text field…

Hi Community, I'm configuring Jira Plans in Jira Cloud and would like to understand how other companies handle capacity planning when multiple teams work on the same Story. Our current hierarchy is: Initiative └── Epic └── Story / Task ├── Backend Sub-task → 60h ├── Frontend Sub-task → 20h └── QA Sub-task → 10h We have…

I have a group of SDMs who will be responsible to manage the customer facing content generated by their own team in our external knowledgebase. I cannot give them an admin role, so I need to create a custom role that allows them to move articles created by their teams in the internal knowledge base to the external…

Hi everyone, I’m working on a content workflow where some tasks involve references to videos hosted on external platforms. I’m trying to keep the Jira issues organized without unnecessarily duplicating the original media. For example, I sometimes need to keep track of publicly available Facebook video URLs. I’ve come…

Hello Atlassian Community 👋 We’re excited to announce a more convenient and efficient experience to preview your work in Jira. A new preview panel experience is coming to Jira’s global search and List views that will replace the detail view. ⏱️ A more efficient way to preview work quickly Previewing work and related…

Hi everyone, I'm using Confluence Cloud and created two custom templates: one global template and one space template in the space where I want to use the "Create from Template" button. Both templates show up in the template gallery, so they seem to be set up correctly. However, when I edit the "Create from Template" macro,…

Does anyone have the full scoop on whether DX Service Cloud is replacing Compass and that Compass will be sunsetting?

Confluence AI is not working. It keeps saying "Something went wrong. The issue should resolve on its own. In the meantime, you can check the status page. There may be a known incident reported related to this error. If it keeps happening, ask your admin to contact our support team and give them: Hash: 18kqapTrace:…

Hi Atlassian community! We’re excited to announce that we’ve officially kicked off the Early Access Program (EAP) for the modernised Jira board for company-Managed spaces. Here we’ll cover off the upcoming changes to the board experience and how you can sign-up for early access. We're keen to invite 2-3 customers in the…

Spoiler content in Forum email notifications currently renders as a fairly plain box with “Spoiler Warning” inside. It would be nice if this styling were improved so spoilers are more visually polished and closer to how they appear in Forums, while still keeping the content hidden by default.

Workspace: orthored. Repository: orthored-masters-2. Pushes are rejected with "Repository is over the size limit (4 GB) and will not accept further additions". A fresh git clone —mirror of the repository is 1.25 GiB (6,824 objects), so the reported size appears to be unreferenced or uncompacted data. Please could Atlassian…

Hi everyone, I’m hoping someone can help me with an issue we’re having with Trello. Our activity has been blocked because Trello says that our workspace has more than 10 users and therefore exceeds the Free plan limit. The problem is that we are actually only 7 people using the workspace. We would really like to continue…

We're connecting an internal AI agent to Rovo MCP via Okta Cross-App Access(XAA) / ID-JAG. Okta mints the ID-JAG correctly (audience`https://auth.atlassian.com`, resource `https://mcp.atlassian.com/v2/mcp`,`oauth-id-jag+jwt` type). We're stuck redeeming it for the Atlassian accesstoken Rovo MCP actually requires. Both…

why did I have to ask 5 times before it go this right? you aren't showing me the text you plan to add you didn't tag the user you haven't attached the file round and round it went reality - I could have done it myself in seconds, this wasted 5 minutes. How could I ever automate the flow with this sort of tool behaviour…

Hi, Is there a quick way to see who last changed a Confluence page and when, without opening the full page history? I know I can go into the version history, but I was wondering if there’s a quicker way to check this directly from the page. Thanks

From Rovo in confluence I asked the tool to generate a summary of a doc review and post it as an attachment to a jira ticket for a colleague to review. The attachment was generated (.md) and attached to the ticket (as a hyperlink). I could download the attachment, but my colleague got 'File not Found'. What's going on…

I can't seem to find it, but was wondering if there is the MultiExcerpt for the data center version of Confluence. I'm surprised that this is needed as Confluence once had multi-excerpt long ago and now it doesn't. Seems like a simple solution to simply add a key to the Excerpt so it knows what to call, just like "anchor".

Can I change the order of rows in a CCMA user-mapping.csv file?

I'm trying to get back to my original account <mycompany.atlassian.net> but I cannot find a way to do this. I inadvertently created a new account <mycompany26.atlassian.net> and now my login's default to this new account, which is not needed. email: mark@globalmaritimewerx.com

Is there a way to add a status to a Risk listed on an Atlassian Project? I'd like to be able to filter on open vs closed risks throughout the project.

Hi! We are wondering how to merge the Loom transcript and AI recap with our meeting protocols that we create upfront to note down all the agenda points? Our meeting protocols are basically a table with column A (title + notes of the agenda point) and column B (output discussed in the meeting, eg. decisions, tasks, etc.)…

I am unable to send a Loom video without the video editor showing on the left side of the screen. Any suggestions on how to get rid of the video editor, so it doesn't show up when the person I'm sending the video to opens the video?

Hello, I would like to edit the Resolution Field on a Closed issue. I've always been able to set up this through workflow transition : - All to Closed : set a workflow transition on Resolution Field & set the Value to Done - Closed to Closed : set a workflow transition on Resolution Field & set the Value to "Empty" I…

Hello, I should have access to my team's JIRA page but I keep getting this message when I try to access. The admin person for my team hasn't been able to figure out giving access and I tried clearing my cache/cookies. Any ideas?