I cannot access the repository with my account.

Question

Dear sir,

I have two account,

and these mail adress are

[REDACTED]

and

[REDACTED]

I had been using Bitbucket for free because I was academically inclined.

When I tried to access it again after about a month, the Bitbucket repository name was still there, but I could no longer access the actual repository.

Also, when trying to access Bitbucket, the following message often appears:

Resource not found

my workspace name is:
miwlab
testmiwlab

I think I also created something using [REDACTED]

I'm thinking of changing to a paid subscription plan.
Will the repositories that are currently hidden become accessible?

Thank you.

Ben · Answer

Hi @徳大制御研

I've redacted your personal email addresses, as you've shared these on a public forum.

I've gone ahead and re-activated the university account you've mentioned as it was DORMANT due to being targetted by our free workspace cleanup operation:

* https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063

Please check again and let me know if you have access.

Cheers!

- Ben (Bitbucket Cloud Support)

Ollie Guan · Answer

Hi @徳大制御研 ,

To pinpoint the issue, could you clarify which email you are currently logged in with? Also, which account (Gmail or University email) was used to originally create these workspaces (miwlab and testmiwlab)?

Bitbucket permissions are strictly tied to the creator's account; if the logged-in account doesn't match the workspace owner, you might see 'Resource not found' due to organization linking conflicts.