Ao tentar criar uma conversa ou reunião do Microsoft Teams a partir de um ticket do Jira Service Management, o fluxo de autorização falha com um erro de backend em vez de completar o vínculo. Ambiente: [instance redacted].atlassian.net (Jira Service Management) Usuário afetado: [email redacted] Ticket usado no teste:…
Hi everyone, I am investigating an issue in Jira Service Management Cloud related to populating the Request participants field from a text field containing multiple email addresses separated by commas. I was able to reproduce the behavior in a test environment and isolate the issue. The automation flow is: * A text field…
Hi, We are configuring Jira Service Management Cloud on the Free plan. Standard Jira/JSM email notifications are working correctly and outgoing email is enabled. However, the Automation action “Send customised email” consistently fails. We reproduced the issue with a minimal test rule: * Actor: Automation for Jira *…
We experience an issue following the latest Atlassian chat updates, that changed the permissions structure. We had limited who could raise the default request type and it worked for ages with Assist. We have Assist installed on our Slack support channel But post the change it broke. Unfortunately, in our support channel…
Hello, we are BÄR GmbH and are currently experiencing an issue with Jira. Since today, several users have been receiving the error message “Something went wrong on our end.” The issue is currently affecting approximately 4–5 employees at the same time. The displayed error hash is: ZHUI5C I have attached a screenshot of the…
The user has left the organization, so we suspended their account. If we remove them from groups and teams, will this affect their tickets in the projects?
"Hash ZHUI5C Trace 17d35239e1eb498795e36c6e29f5075e" What it can be and what to do?
Hi everyone, We are using Jira Software and JSM Cloud Premium. An automation rule successfully copies a number field from a Jira Software ticket to a JSM ticket. The agent can see the number perfectly in the internal "Work item view". However, we cannot get this number to show up for the customer on the JSM portal. 1. We…
We are migrating to JSM and want end users to only see the tickets they submit in Jira, and not the old tickets we are migrating from our previous provider. The migration process automatically links the tickets to the users' accounts based on email address, so we can't prevent it in migration. I am hoping we can change a…
I am trying to configure My project help center page, it seems there is no option to make logo bigger, I tried to upload bigger logo as well but it still appear small. Apart from that in right corner My request logo is present but there is no option to add label to that logo so that it indicate properly that its for my…
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