Required field on forms before sending request

Question

Required fields in their quest form are being bypassed, allowing customers to send requests without completing them, even though they are set as mandatory. This results in incomplete information and needs investigation to ensure proper validation is enforced.

Olha Yevdokymova_SaaSJet · Answer

Hi @joanna_natial

As was written before it shoud work, the required field should prevent forms from submissions.

The same type of flow is also available in Smart Forms for Jira, developed by my team, with some extra flexibility around validations and field behavior. For example, you can show different dropdowns or text fields based on a parent answer, make fields required, add character/number limits, options validations, use regex validation for text inputs, and even validate attachment formats with regex.

So, native forms may be enough for a simple conditional setup. Smart Forms can be useful if you need more control over validation, attachments, external sharing, or mapping submitted values into Jira fields.

Marc -Devoteam- · Answer

Hi @joanna_natial

If fields on a form are mandatory, they can't be missed, as ticket creation would not be possible if mandatory fiedls are not filled.

What are the steps taken to create a ticket, is the portal used, or the internal create button?

Pleas share more details, in screenshots as asked, also from the configuration, this helps understanding the setup.

joanna.natial · Answer

The required fields on the forms are being missed when they submit on the ticket.