Hey everyone 👋 We've got some exciting new features rolling out over the next couple of weeks that will make using agents in automations both safer and more powerful. Agent Accounts: Choose whether agents run with their own dedicated, scoped identity or inherit the permissions of the invoking user, so you don't have to…
Hi there. On 30 September 2026, I added a comment to the ticket. However, the page displays it as "1 month ago". This can be misleading, as the same label was already being shown on 1 October 2026, just one day later. I would have expected the relative time to reflect a more accurate elapsed period rather than immediately…
As I’m trying to put what I’m learning into practice, I’ve realized that this information doesn’t seem to be accurate. For example, when it comes to the Assignee field, I can’t configure a description for it.
We are running Jira Data Center v11.3.8. Users have been reporting a strange issue. The issue is while updating a custom field (for example, Field A) via Edit screen, other custom fields on the same screen (such as Field B, Field C, etc.) that already contained values are sometimes cleared after submitting the form, even…
Hi everyone, I'm using automation rules to create subtasks with lots of textual description and regular fall back to the behaviour to simply using Markdown within those descriptions. That isn't supported yet, so Markdown is rendered as text 1:1 in the created subtask. Some sort of Jira Wiki markup is supported, but only…
Hi everyone, I've configured to get mail notifications for everything related to my work and configured to get a plain text representation of that. Reason is that I would like to have additional search capability for comments using my mail client. Today I received a few of those mails in a different format, looks pretty…
Hello, since this week I lost all my organization of the epics in the Jira timeline and all epics are ordered in (I guess) alphabetically. Old the drag and drop feature to order your timeline is changed, so I would think this is related to each other. Is there some way we can revert back to the setup we had before, as this…
One user cannot edit Target start / Target end in an Advanced Roadmaps plan. The fields are greyed out and the cursor shows a red "not allowed" circle. The user is in group "PM", which has the "Advanced Roadmaps user" permission and Edit access to the plan (Plan access: Restricted, group PM). Other users in the same group…
Site: mydigitaloffice.atlassian.net Project: TPS (service desk ID 3115) Channel: Embeddable widget, widget type, widget version 2026-09-28_12-27 Every message returned by the virtual service agent in the embeddable widget renders as a card reading "Unsupported doc" instead of the answer text. This affects all bot…
Hi team, I am trying to automate a Rovo agent in Jira Cloud (team-managed project). Requirement: When a work item of type Story is moved to status In Progress, the agent should generate test cases and those tests should be created automatically in Jira (as Subtasks on that Story). I should not have to copy JSON from Chat…
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