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I am posting here because our billing tickets have completely stalled out and we are unable to get any updates or status responses for close to a month. Ticket Support Requests: CA-4202697 (Closed) | GROWTH-3473767 | GROWTH-3477682 Issue: Unbundling/modifying our Teamwork Collection subscription Plan Tier: Standard Status:…

Hey everyone 👋 I'm setting up a global automation that reacts whenever one of our AI agent accounts is @mentioned in a comment. For some context, these are not Rovo agents or integrated third-party agents, but rather custom autonomous AI agents that have their own identity and interact with Atlassian tools independently…

We are setting up a new system with my that needs to export only certain information From each of my trello cards I need the name, Phone number and email address as well as loan number And what list is this card under. I do not want any of the custom list or dates or comments and activities.

With the roll out of the new board view, this has obviously not gone down well with our staff. One persistent complaint is that the Work type on the cards now only shows the symbol and not the full thing. We use about 30 different work types to one of our boards and the icon shown is one of three dependent on the region so…

Hi - so I read the article on Forms coming to JIRA here: https://community.atlassian.com/forums/Jira-articles/Public-forms-are-coming-to-Jira/ba-p/2995431 and then tried reading all of the documentation that exists on forms. Manage access and share a form | Jira Cloud | Atlassian Support And yet - I cannot at all find…

What is your approach to designing Jira workflows that support code reviews, QA testing, approvals, and production releases without adding unnecessary steps? Do you use separate workflows for different issue types or a common workflow across teams? I’m also interested in how teams structure workflows to improve visibility,…

do all create forms look the same, it seems the area to ask a prompt is small always on the left side with a box to the right, which makes form input look long if you have a lot of questions. are there any other formats you can use to collect information using tabs?

Hi everyone, I’m using a Team-Managed project in Jira Software and I’ve created a Form with "External Link" (Public) access enabled. However, when external users (who don’t have a Jira license/account) try to submit the form, they are unable to create the issue. It seems there is a permission barrier preventing anonymous…

Environment: We use Google Workspace for Atlassian SSO, but it is only enabled for specific Organizational Units (OUs). Contractors bypass this via a Non-SSO Exception authentication policy, restricting them to a single space in confluence. The Problem: A user returning after four years has a stale, deactivated account…

I'm using macro "Diagram" with "Plant UML", but diagram appear extremely large by default (we have to scroll a lot) and I do not found howe to reduce default size. I know we could zoom in and out, but I want to change the default size which appear before change

Hi Has anyone run into any issues when limiting which idea types a Contributor can create? We have 3 idea types. They are named "Idea", "A" and "B". I only want Contributors to be able to Create "Idea" types. I have configured this on the "Create Idea" screen. There are common fields used on all 3 types. None of the fields…

We connect our users to the Rovo MCP server through AWS Bedrock AgentCore Gateway. Each user signs in with their own Atlassian account (OAuth, authorization code flow). We set it up by following "Method B" in this AWS article:…

Hi everyone, I have to create multiple report variants every week, such as the one shown below. For each report, I need to open the Edit menu on several blocks and manually update the same test execution key in each one (for example, LA-245). Is there any existing way to define the key once and reuse it across all report…

Hi Atlassian Support, Our on-call team in Malaysia (+60) is unable to receive Opsgenie SMS notifications. In our Opsgenie alert activity logs, all SMS dispatches are submitted to the SMS provider but immediately fail with: "Could not send [sms] notification to [+60...], SmsStatus: undelivered" Root Cause & Regulatory…

Hello everyone, Is there a plugin/add-on for Jira Service Management (Cloud) that allows you to configure file uploads in a preceding form? In the form I am currently working on, I would like to add one or two file upload fields. For example, I would like the upload through this form to allow only certain file types, such…

It seems that automations in jira are not working for my account. All I get is: Something went wrong We encountered an unexpected error. Please try refreshing the page or contact support if the problem persists. The request to load automation fails with HTTP 500 { "timestamp": "2026-10-21T08:40:45.848+00:00", "status":…

I’ve been using Jira for project management and wanted to learn how teams handle large or complex projects efficiently. I’m particularly interested in: * Best ways to structure epics, stories, and tasks * Recommended workflows for bigger teams * Tips for improving sprint planning and backlog management * Useful automations…

Hi everyone, I'm interested in learning how experienced Jira administrators and project managers handle collaboration across multiple teams. As projects grow, it becomes challenging to maintain a clear workflow without creating unnecessary complexity. Different teams often have different priorities, issue types, and…

Cannot subscribe, JIRA Service Manangement Error with postcode required field, but already filled in the number. Please check the issue & Feed back , due to the seat will be expried by two day.

We are using the Confluence v2 API to retrieve page content. Previously, when calling: /wiki/api/v2/pages/{id}?body-format=view the response included GitLab macro information, which allowed us to call the GitLab API and fetch the related file details. Recently, this endpoint only returns a placeholder like: <div>GitLab…

I have macros on reporting pages in confluence that pull data from Jira via JQL to build a report. Today these macros are duplicating the tickets it is pulling in, the page has run fine until now. 

Hi, I am unable to turn on Pipelines in my repos. When I go to Settings of the particular repo then Pipelines and Finally Settings I can see a slider button to enable the pipelines. When I click it, it just changes to grey but nothing actually happens. If I refresh the page the button is back to disabled. I have MFA auth…

Hello Atlassian Community, If you have ever planned or executed a phased, multi-wave, or multi-instance consolidation migration from Jira Server or Data Center to Jira Cloud, you know the post-migration headache: duplicated custom fields, workflows, and schemes cluttering your target Cloud site with (migrated) suffixes.…

Hi Team, I am looking for an efficient way to export the data from JIRA service management to excel for internal audit and clean up activities. Is there a possibility to take the dump of tickets from JIRA to excel which includes Ticket number, Description, criticality, urgency, assignee, reporter, customer, Internal…

Does someone know a way of creating an URL Link which executes the cloning option of a specific ticket? I want to hit a bookmark that then opens a cloned ticket (our template story ticket with all the required DOR checklists etc from our template story), to make it easier to quickly get tickets on our board. This is in…

Hello, I am trying to register as a nonprofit organization using Goodstac. When filling out the questionnaire, I am unable to select my country, so I cannot proceed any further. I have attached a screenshot. Can you fix that? Thank you. Marek Chvátal

Regarding Atlassian Cloud, could you please advise whether there is a method to obtain the number of licenses currently in use and the total contracted license count? ■ Background and Purpose We aim to regularly monitor license consumption and proactively detect when usage approaches the upper limit. We plan to automate…

Hi Atlassian Team, Currently, Jira board Quick Filters work strictly with an AND condition when multiple filters are selected. While this works for narrowing down issues, many teams (especially Scrum teams managing multiple assignees or components) often need an OR condition. For example, I want to quickly view issues…

Hi everyone, I am a Jira administrator in my organisation. I have been removing Jira Software access from users who have been inactive for the last 90 days by removing their User role for the Jira app. I successfully removed access for some users, but for others, I received a pop-up preventing me from removing the role.…

Just want to practice prior to uploading