How to recover deleted tickets in Jira

Question

I need urgent support in recovering deleted tickets from this board - Cosmos SFCC - Scrum Board - Jira At around 1.30pm Dubai time, a bulk delete operation was mistakenly run while creating another board. A total of 192 tickets were deleted. While the organization admin can view the list of tickets in trash, we cant see the option to recover them.Could you please suggest a way to recover them? Its time sensitive since alot of people are working on these tickets and the backup lasts only for 24 hoursCan someone please suggest a possible fix?

Aaron Pavez _ServiceRocket_ · Accepted Answer

Hi @Amita Sharma

Sadly deleting its final. you cant recover those work items. You need a backup to restore.

You can try with Atlassian support.

Now it will be a good time to take the delete permissions from all of your projects and maybe admin can delete.

Also do a backup daily or weekly.

https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

Regards

Nikola Perisic · Accepted Answer

Hello @Amita Sharma

You cannot recover the deleted issues. Atlassian even asks you if you are sure that you want to delete the issues because there is no turning back. So the answer is no, you cannot.