Managing field visibility in the Details panel — Company-managed JSM projects

Question

Hello,

I'm working on a Company-managed Jira Service Management project and need to control which fields are always visible in the Details panel rather than collapsed under More fields — including when those fields are empty.

A few questions:

* What controls whether a field appears in Details vs. More fields in a Company-managed project?
* Is there a way to apply this configuration across multiple projects at once?
* Is there an API or admin setting that handles this?

Any guidance is appreciated.

Thank you.

Best regards,

Álvaro

Aaron Pavez _ServiceRocket_ · Answer

Do you see the Layout under Work Items?

Regards

Álvaro Boza · Answer

Hi @Aaron Pavez _ServiceRocket_,

The documentation you shared may be related to a team-managed project? I can't find those options from the documentation in my instance.

Thank you very much.

Kind Regards,

Álvaro

Aaron Pavez _ServiceRocket_ · Answer

Hi @Álvaro Boza

1. The field layout

https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-work-item/

2. Hopefully this works at the moment:

https://support.atlassian.com/jira-software-cloud/docs/copy-an-issue-layout-to-other-projects/

3. Sadly not yet.

You could create a shell project with the layout config and all and then use that as a template for any new spaces.

Regards