Hi Everyone! I am trying to create an automation for the following: User creates a ticket requesting X amount of devices. I want the automation to perform a lookup to Assets, and select the first X of this list - to link that exact amount to the issue. Jira Automation does not allow you to set the Number of search results…
I have found that my confluence space has been removed and all the support points to looking for it in trash. There is no trash in my account login portal and cannot see any trace of the site. Any ideas as to how I can recover my site and before anyone asks, I have no email from Atlassian to state inactivity.
Hi Community! we have multiple Customers in our JSM. They are also associated to Asset Entries and their they have an associated Property (Category A, Category B, Category C). In our Knowledge Base Articles we have assigned each article a label (Category A, Category B, Category C). If a customer raises an article, the…
Customers are reporting that they cannot access knowledge base documentation via the customer portal for a specific Jira Service Management project. We have already checked the following points: Article/parent page restriction: Checked and confirmed. Difference between Atlassian Account and portal-only customers: How can…
I'm trying to get back to my original account <mycompany.atlassian.net> but I cannot find a way to do this. I inadvertently created a new account <mycompany26.atlassian.net> and now my login's default to this new account, which is not needed. email: mark@globalmaritimewerx.com
Anyone got an issue with editing content where the content is a table with data and when you go to edit on the top right, the table doesn't appear so you can't add or remove content?
Currently, when customising panels, callouts, and info boxes in the new Confluence Cloud editor, users can only choose from a rigid 7×3 palette of 21 predefined preset colours (see attached screenshot). We would love to see Atlassian introduce the ability to use custom brand colours—either via custom HEX/RGB input or, even…
When I submitted this question, the form presented each field with clear visual boundaries and subtle shading, making it immediately obvious where information needed to be entered. Our Jira instance, by contrast, uses a largely flat, white interface in which fields are not clearly delimited from one another. This creates a…
When I add a new user in Jira, their email address seems to be associated with a previously removed user. Every time I try to add the new user using their email address, the old removed user appears instead. How can I resolve this issue and ensure the email address is associated with the new user?
Hi Atlassian Community, We are currently restructuring our project tracking workflows in Jira Software and are utilizing automation rules to handle automatic issue transitions, sub-task creation, and custom field updates based on specific triggers. As our team scales and the number of active issues grows during peak…
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