Hi Atlassian Community Preventing change-induced outages just got easier with two major updates in Jira Service Management: Prevention Center, a human-in-the-loop workspace for assessing change risk and planning mitigations, is now in Open Beta, and AI Change Risk Assessment has expanded with new risk categories. By…
Hi Community! The Incident Command Center (ICC) is now in Open Beta! We’re rolling it out to all Service Collection Premium & Enterprise plan customers throughout October. In 2026 incident response is still too manual and time consuming. Responders spend the most important minutes looking for context instead of fixing the…
This guide shows how to build a custom data model and metric in Jira Service Management Analytics, then use them in a dashboard. You’ll learn how to combine work item data with Assets context so your team can understand which applications, services, or owners are most affected by incidents. Example scenario: You want to…
Hey everyone 👋 We've got some exciting new features rolling out over the next couple of weeks that will make using agents in automations both safer and more powerful. Agent Accounts: Choose whether agents run with their own dedicated, scoped identity or inherit the permissions of the invoking user, so you don't have to…
Hi All, We're excited to open up an Early Access Program (EAP) for the new AI Control Center in Jira Service Management. If your team is turning on AI across JSM and needs a single place to see it, control it, and prove its value, this one's for you. What is the JSM AI Control Center? The AI Control Center is a JSM-native…
Currently, in OpsGenie, when an alert is created and assigned to several response teams, only one message is created in the selected Slack channel to notify users of new alerts. In JSM, as Slack integrations are configured at team level, I have had to set up the same integration (with the same Slack channel) for each team.…
After adding the ‘responders’ field to the service request and the work type, on the incident creation screen the field appears with an exclamation mark and is greyed out, meaning it cannot be filled in; it is only possible to add the responders after the incident has been created. As the Slack channel (in our case, the…
Hi App Central team, I'm Lars Brodén, Product Manager at LB Consulting Group (Silver Marketplace Partner, Bulk Clone Professional for Jira). We've just shipped cross-site cloning — moving work items, with their Xray links intact, between Jira Cloud sites — and I've written it up for the Community. The attached HTML file is…
One user cannot edit Target start / Target end in an Advanced Roadmaps plan. The fields are greyed out and the cursor shows a red "not allowed" circle. The user is in group "PM", which has the "Advanced Roadmaps user" permission and Edit access to the plan (Plan access: Restricted, group PM). Other users in the same group…
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