Welcome to the Loom Migration Guide! 🚀
This guide will help you use the self-serve path to move from a Legacy Loom workspace or to consolidate across Atlassian sites, while keeping your content safe and your workflow uninterrupted.
Choose your path: Review the two migration options below, then use the checklist for your scenario.
Option 1: Legacy Loom to Atlassian-Managed Workspace
For users moving from the original Loom platform to a workspace managed within the Atlassian administration system.
Moving from Loom Legacy to an Atlassian-managed workspace is currently a manual process. Please keep the following caveats in mind:
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Before you start, keep these caveats in mind:
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Content moves for an individual user’s Personal Library only.
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Content for the entire workspace or other users will not migrate.
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Admins can’t initiate content migrations on behalf of users with this tool.
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Spaces and the folders within them won’t transfer.
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Videos previously shared in Spaces may no longer appear there, so their previous organisation may be lost.
Ultimately, transitioning to an Atlassian-managed workspace manually is best if you have a critical business need to be in the Atlassian ecosystem right away and feel the effort is worth the immediate benefits. If you prefer a more automated and smooth experience, waiting for the official migration might be the better path.
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Step 1: Set up Loom on your new site — Add the Loom app to your new Atlassian site. Follow the setup guide. You'll automatically start with a 14-day Business + AI trial! 💡
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Step 2: Add members to the new workspace — As an admin, grant users access to the new Loom product using these access steps.
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Step 3: Move videos to the new workspace — Individual members can do this via Personal Settings. Here’s the support article for it -https://support.atlassian.com/loom/docs/transfer-content-between-workspaces
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Step 4: Cancel the old subscription — Verify all content is safe, then cancel the old Legacy workspace plan to avoid double-billing.
Option 2: Atlassian Workspace to Atlassian Workspace
For users moving Loom between Atlassian cloud sites (for example, during a company merger or site consolidation).
Currently, as we migrate Loom workspaces to the Atlassian platform, a new Atlassian organisation is created for the migrated content. We understand that having multiple organisations isn't always ideal.
While there isn't a "one-click" button to transfer an entire site, you can move your content and subscriptions smoothly by following these steps.
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Step 1: Set up Loom on the destination site — The organisation admin can add the Loom app using the setup guide.
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Step 4: Upgrade the new site — Select and start your preferred subscription plan on the new Loom app.
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Step 2: Move your videos — You can download the videos from your old workspace and upload them to your new Loom workspace. ( If you have a large number of videos, please contact Loom support. We can enable a bulk export option for your workspace so that every individual can export their videos at once.)
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Step 3: Manage your subscriptions — Confirm your videos are in the new home, then cancel the old site’s subscription.
We’re Here to Help!
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Need a hand? 💬
Migrations can feel like a big task. If you have questions, reach out to the community or you can contact Loom Support through the ? in your Loom Library.
Please have your Workspace admin submit a ticket and make sure to grant us temporary access to your account by clicking this checkbox: -https://www.loom.com/i/3a1713e4524b4bedb815d8e6f8c9f4a5
Ready to get started? 🎬
Follow the steps for the option that fits your use case best! Keep your old workspace active until you’ve verified the transfer, and enjoy a smoother Loom experience on Atlassian.
Happy recording! 😊 🎥
