Cloud url is not registering on support

adam dabdoub

I have reset my password, but in incognito and normal browsers, i cannot log in to my ops genie account. Please help.

Arkadiusz Wroblewski

Hello @adam dabdoub

For the Support form, try using your linked *.atlassian.net URL and not Opsgenie URL.
You can check your linked site here:
https://admin.atlassian.com

A password reset won't help if authentication is handled via SSO.

Atlassian explains this here:

https://community.atlassian.com/forums/discussion/2978856/cant-get-tech-support-doesnt-look-like-an-atlassian-cloud-url

Regarding login, are you using SSO or a standard Opsgenie account? What exact error do you see?

Cheers,

Arek🤠🧙‍♂️