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CSV import in Assets - setup?

Thomas Pedersen Ljungstrom

Hi,

In Assets, I have a temporary setup with scheduled CSV imports that cover only some of the required data.

I need to find another central location for the CSV files that can cover all data and our entire organization. However, I face security issues because the CSV import in Assets lacks authentication configuration.

Currently, I am looking for the right solution and wonder how others have solved this.

Does anyone import data from centrally placed CSV files, and how have you implemented this?

Accepted answers

Arkadiusz Wroblewski

Hello @Thomas Pedersen Ljungstrom

Your concern is entirely valid, at least for me. Exposing sensitive enterprise data via unauthenticated public URLs is a major security risk, and this native limitation is currently tracked under JSDCLOUD-11482.

I highly recommend using Assets Data Manager with the Flat File Adapter. This allows you to run integration clients locally behind your firewall to securely ingest internal CSVs without any exposure.

If Data Manager isn't an option, you will need a lightweight custom script that reads the secure internal source and pushes the data into Assets via the REST API.

Best,

Arkadiusz🤠

All comments

Ash H.

Hi @Thomas Pedersen Ljungstrom

I'm Ash from Appfire's Expert Services team.

Setting up a CSV import for Assets in Jira Service Management Cloud typically involves using the native import tool found within the Assets (formerly Insight) schema configuration. To get started, you'll want to ensure your CSV file is properly formatted with headers that match the attributes you intend to populate. In the native Atlassian approach, you navigate to your specific Object Schema, select "Configure," and then head to the "Import" tab to create a new import configuration. A common best practice is to first define your Object Types and Attributes in Jira to match your CSV columns, as this makes the mapping process much smoother. If you are looking to automate this or handle large datasets, keep in mind that native imports often require a file to be accessible via a URL or manually uploaded, so ensuring your data source is reachable is a key first step.

If you're looking for a more streamlined way to manage this process, the Assets and Inventory Plugin for Jira offers a really user-friendly 4-step import tool designed specifically for quickly adding assets, stock, and inventory. One of the great things about this app is that it provides predefined CSV templates you can download, which helps take the guesswork out of formatting your data. During the setup, you can define your own asset types and attributes first, and then use the app's Asset Navigator to upload your file directly. The tool even includes a preview step so you can review exactly how the data will look before the import finishes, and it can both create new assets or update existing ones based on whether you include an asset key. It’s a very practical choice if you want a dedicated space to control your physical and digital assets while keeping everything tightly synced with your Jira issues.

Best of luck!
Ash

Arkadiusz Wroblewski

Hello @Thomas Pedersen Ljungstrom

I highly recommend using Assets Data Manager with the Flat File Adapter. This allows you to run integration clients locally behind your firewall to securely ingest internal CSVs without any exposure.

If Data Manager isn't an option, you will need a lightweight custom script that reads the secure internal source and pushes the data into Assets via the REST API.

Best,

Arkadiusz🤠

Thomas Pedersen Ljungstrom

Hi @Ash H_

Thanks for your answer and input.

I got the preparation and formatting of my data fully in place, so that's not the problem. Unfortunately I do not have a licensed app in my budget.

Thomas Pedersen Ljungstrom

Hi @Arkadiusz Wroblewski

Thank you for your answer. And thank you for the reference link to JSDCLOUD-11482, very helpful.

I don't have access to Assets Data Manager, but I will for sure chase this within my organisation, to explore it. Thanks!

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