To facilitate cross organizational collaboration, Atlassian provides an external user experience where users can “travel” out of their Home organization to work in another Host organization. Recently, we have added a new feature called “Local profiles for external users”. This enables a Host organization to issue external…
How do you give teams the freedom to customize how they work, without creating configuration chaos and administrative bottlenecks? You don’t have to choose between tight control and team flexibility. With the right guardrails in place, admins can protect instance health and consistency while empowering teams to confidently…
Coming soon: Jira Service Management is introducing customer-facing SLA visibility directly in the help center portal. Announcing SLA Visibility in the Customer Portal Hi JSM Admins! 👋 I’m Ash Young, a Product Manager on the Jira Service Management team. When someone submits a help request, the first thing they want to…
Full disclosure, same as my earlier post: I build Mermaid Plus at NGPILOT, so I have a horse in this race — which is exactly why I'm asking instead of assuming. Here's the pattern we keep hearing about: A team writes an architecture page in Confluence. Text gets updated constantly — AI teammates summarize, rewrite, draft.…
As I’m trying to put what I’m learning into practice, I’ve realized that this information doesn’t seem to be accurate. For example, when it comes to the Assignee field, I can’t configure a description for it.
Is anyone know How to hide share with organization option from JSM portal or any workaround so that share with option not visible to customer.
Hi all! I am having some trouble because Board admins can only see the General settings of their boards. This is what I (site admin) see: Where I can see all the different tabs of the settings. And this is what they (The Board Administrator) see: They cannot access the settings to change columns for example. Anyone knows…
why 4x runners are not available it's only getting queued
Site: mydigitaloffice.atlassian.net Project: TPS (service desk ID 3115) Channel: Embeddable widget, widget type, widget version 2026-09-28_12-27 Every message returned by the virtual service agent in the embeddable widget renders as a card reading "Unsupported doc" instead of the answer text. This affects all bot…
We are a small two main team project, they have recently started with Jira using the free community edition. However we find that we will need to create additional work types for our project, and I'm not able to confirm if I have that capability with the free edition: can you confirm if we stay with the free edition we are…
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