You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hi community friends, Have you or anyone at your organization ever struggled with setting up a service desk, especially with building a service catalog to support your customers or employe...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
We're excited to announce the release of a new feature to easily insert a list of Jira issues directly into descriptions and comments, allowing for seamless cross-referencing within your pro...
Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
I’m excited to share that Asset reporting for Jira Service Management Premium and Enterprise is now generally available! The rollout is in process and you should notice it in your instance soon. As...
I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
Hello everyone! 👋 We’re excited to announce an Early Access Program (EAP) for a new view of issues in Jira Service Management: calendar view! You’ll be able to schedule issues in the calend...
Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
...rowser, the request will hit our redirect service, sending them to “get.help.acme.com” which will be displayed in the user's browser. For example, your public communication, website, or even internal m...
TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with de...
To our friends on Community! We are excited to announce an early access program for a new feature in Jira Service Management that will allow you to create a new workflow and map it to an existing r...
I want to get the design of a form. This contains the field id, accepted values (radio, dropdown values and their individual id). I can't remember how i used to get this.
Hi, I have permitted my client to raise Jira Service Management tickets through our jira Customer Portal. They can raise it without any issues, Can we show them their pending tickets on the...
Hello, It is necessary to create so that in the Jira I can choose the ticket resolution date from the calendar and at that moment the SLA starts counting. Example: Today is 01.01.2025 In the cale...
Hello, can someone tell me what is wrong with this AQL? Before the recent incident it worked just fine.
Hi, I am using automation to create an issue on a monthly schedule. For this create issue I need to put a lot of information in the description of the ticket, and I am hoping I can use the ma...
I have created a JSM project for our internal IT requests. Everyone at the company is added to the `jira-servicemanagement-customers-xxx` default group, and the JSM product role for this group is "C...
Hello! I'm currently exploring options to automate responses during specific non-coverage hours within our SLA calendar. Specifically, we want to address the period: between Friday 6 PM a...
Is there a way to surface the form in the email notification? We'd like to surface the form that was submitted to the "approvers" so they can easily view what was submitted.
I have a requirement to link an external form on one of my portal screens. I have hidden all Request types, so no input forms are visible. The data to be shared with users is shared in the Portal I...
...urrently, I've setup a webhook automation, that posts details of the ticket to a public slack channel on submission. But, the issue is, users still need to comment on the ticket inside the portal to a...
Hi, I have a QA sub-task (Subtask 1) created under a Task ticket (Task 1). Defects are being linked to this sub-task (Subtask 1) (with "relates to" value). Below the "Issue Links"...
Our company currently uses Jira Software - Premium account, and we are hoping to implement Equipment Management. A few of the things I am wanting to track are depreciation of the equipment, ...
how to access JIRA Software Projects in JIRA service management Automation Rule Creation
In our Change Mgmt workflow we need a minimum of 5 people to approve a change. The CAB is generally 7 or so people. If, say 3 or 4 of the CAB have "Approved" it, how would I go about setting up an au...
I inadvertently created a bunch of initial status options when importing a CSV file into Jira service management (newbie mistake). Where do I locate the setting to remove all initial status’ that wer...
i need to take off some objects in host group. some servers are there and i need to put in other place of th schema, its posible?
Hello, I am willing to move a bulk list of issues from one project to another, is that possible in scriptrunner?
...ubCat.value == "Bangalore") { subCat.setHidden(true) } else { subCat.setHidden(false) } Please let me know how to hide an option from the field.
I have multiple assets objects types that all have an attribute called "Assignment" of type "User". I have (2) custom fields: "Single User Picker" of type "Single User Picker" with ID customfield_1...
I'm having a terrible time configuring what my team sees when they view an issue in JSM. I have a view/edit screen configured for an incident. I have that screen associated with the issue type...
Hello there : Our customer says that can't recieve any email notification from requests updates, comments , etc Checking de notification logs , it's says that "The recipient's email address is on a...
Hello all, I am trying to page different opsgenie groups based on a field we are using an object in our asset management. So the premise is, right now, ticket comes in and gets worked like normal. ...
Hello, I'm trying to create a view on Confluence using the Assets macro that queries into Jira Assets using AQL and presents a view of several different ObjectTypeIds. A very basic example w...
Dear Community, I try to update an Asset Object via Automation (provided by Scriptrunner). In customfield_19103 is the asset object referenced and in customfield_16512 is the d...
Buen día a todos, Tengo esta necesidad y quisiera saber si es posible configurarla. Dentro de un proyecto en Jira Service Management tengo un correo predefinido al cual los clientes pueden enviar s...
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