Community resources
Community resources
Community resources
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- Tag: itsm
Tag: "itsm"
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AI for service webinar challenge extended! Next up: How IT Ops teams resolve issues faster with Rovo
...mail! 🏆 And yes, this means that our challenge for the AI-powered ITSM Pro kudos badge has also been extended! You have 3 more chances to earn the badge 🏅 In order to earn it, please c...
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...anage these attributes Setting up or maintaining queues, request types, or workflows Using automations, SLAs, or third‑party tools to route work Moving from another ITSM tool a...
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SCCM integration with Assets in Jira Service Management Cloud – Is there any official roadmap or doc
Hi Everyone, I’m looking for official documentation or an end-to-end roadmap for integrating SCCM (Microsoft System Center Configuration Manager) with Assets in Jira Service Management Cloud.  ...
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Are you a product manager, engineer, or IT manager looking to explore what YOU can do with Rovo? Well, then join us for a 1-hour, interactive live session designed just for you! 🫶 🗓️ Wh...
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At Exalate, we recently published research based on extensive customer conversations about integration challenges. The patterns are striking: 82% are fighting manual copy-paste workflows, 70%...
- App Central
- Discussion
- exalate
- itsm
- jira
- jira-cloud
- jira-service-desk
- +4 more tags...
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Beyond ITSM: Using SLAs to Control Work in Sales, Legal, and Ops Sales, Legal, and Operations teams are the engines of any modern business. When they run smoothly, deals close, compliance is m...
- App Central
- Article
- itsm
- jira
- sla
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...ext level, you'll leave this session inspired and equipped with actionable insights! Meet the Speakers Sushant Koshy — Senior Product Manager, ITSM, Atlassian Ryan Boyd — VP of IT, SpotOn Event D...
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Hi Community! Many teams rely on Confluence to capture the kind of information that doesn’t fit neatly into Jira issues - customer insights from discovery calls, internal discussions about scope,...
- App Central
- Article
- confluence
- crm
- deals
- itsm
- jira
- +3 more tags...
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If you’re exploring how AI can elevate your ITSM practices or you're curious about how other teams are applying Atlassian’s AI capabilities at scale, here’s a session you won’t want to miss. In t...
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...upport teams, ITSM operations, and global service desks, timing is everything. Delayed assignments often lead to missed SLAs, longer resolution times, and frustrated customers. SnapAssign’s Shift S...
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Managing customer information across multiple tools is still the reality for many Jira teams - spreadsheets for contacts, old or disconnected CRMs for historical records, event lists for leads, share...
- App Central
- Article
- crm
- deals
- itsm
- jira
- pipelines
- +2 more tags...
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With Exalate, you can sync inline images from Freshdesk to Jira Cloud. So whenever you add an inline image in a note or even the description of a Freshdesk ticket, it will be automatically forwarded ...
- App Central
- Article
- exalate
- integration
- itsm
- sync
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Hi Atlassian Community, We are in the process of setting up Jira Service Management (JSM) to handle incident management for our organization. Our support model is based on a help desk structure w...
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We’re just 4 days away from Atlassian Connect: High Velocity | Dallas — a full-day event designed for enterprise IT, DevOps, and business teams looking to elevate service delivery with AI-powered sol...
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...im on LinkedIn (by the way, he’s hiring). Dave Rosenlund is an Atlassian Community Champion and the instigator behind the virtual Atlassian Community Events chapter, ITSM/ESM Masters. H...
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We’re thrilled to share that Empyra is a proud sponsor of Atlassian Connect: High Velocity | Dallas, happening on November 4, 2025, at The Beeman Hotel, Dallas, TX! This full-day event brings togeth...
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We’re thrilled to share that Empyra is a proud sponsor of Atlassian Connect: High Velocity | Dallas, happening on November 4, 2025, at The Beeman Hotel, Dallas, TX! This full-day event brings togeth...
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Hace un par de semanas, durante el Teams25 de Atlassian en Barcelona, se anunció un nuevo producto dentro de la Service Collection: Customer Service Management. Nada más conocerlo, nos pusimos man...
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STAGIL Presents: Meet Boris, the most ambitious pup you’ll ever see. When his favorite stick shows signs of wear, Boris knows it’s time to take matters into his own paws. But managing sticks, toys,...
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🎉 Welcome to Apptoberfest 2025! We’re thrilled to introduce you to Tick, the ultimate checklist solution for Jira, designed to transform how teams collaborate and get things done. Let’s dive into ...
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...ote for us in the ITSM Apps voting hub! Learn more about Apwide Booking: Marketplace Listing Booking Beaver Challenge use cases App Review by Alex Ortiz Book y...
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A quick intro: you’re probably measuring the wrong clock Most “why is MTTR up?” puzzles aren’t talent problems; they’re measurement problems. If you time tickets across weekends, mix “Doing” with “...
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🔹 En este caso, una novedad muy interesante: ya es posible utilizar Rovo desde el portal de Jira Service Management (JSM). Esta nueva funcionalidad permite añadir un agente de Rovo en cada proyec...
- Conectando en Español
- Article
- atlassian
- itsm
- jsm
- rovo
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...he Help Center, portal, and agent queues, ensuring seamless experiences even at scale. Advanced orchestration for Atlassian Automation: Orchestrate end-to-end workflows across ITSM, ITOM, and E...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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