Community resources
Community resources
Community resources
Jira Service Management
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I am looking for examples of knowledge bases that are external/customer-facing that have been built on Jira/Confluence for some inspo. I am revamping our Help Center and we use Jira.
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Is there a way to create a field viewable only to the internal team. I'd like to create a field on a form that is only viewable to the internal team.
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We've recently turned on the Customer & Org Profiles feature in an older JSM project. We've created some custom fields on our customer records, and have enabled the ability to view the fields in ...
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Boa tarde! Tenho dois quadros, porém, em um deles aparece um "Quadro", conforme anexo. São dois projetos diferentes. No exemplo 1, não há quadro nem a configuração padrão do Jira. As colunas (Itens...
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Can't seem to figure out the best way to go about this. If the creator of a ticket is also the approver, we want to auto approve the ticket.
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Pi network account name who's change
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I'm having a few issues with Jira Forms, but it mainly results in not being able to get the form data in a presentable format. This is going to be a long post because of the examples and screen...
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Kyc of pi Network ie. No. 5 secure your account
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How to remove "Suggested forms" from my Help Center home page?
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For HR I would like to implement an automation rule that prevents the issue being assigned to the same user that it is targeting. Scenario: User has complaint against HR employee that handles JSM t...
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Hi, I would like to disable the Log Work option based on criteria I set. My use-case is that I want JIRA to look at a particular field & if the value in that field does not match a...
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Hi, I would like to use a form I've created in Jira Service Desk to submit a training enquiry. I don't want these people to have to login to Jira to do it. I'm not sure what's wrong with my setting...
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I would like to make a filter that shows all cases that I'm monitoring/watching/following. Is that possible?
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I am trying to edit my issue layout but am unable to do it in some projects when I used to be able to do it. In one project, I can still get to this screen: However in every other project I get...
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I have two team members for my team. I member should be available from 9:00 AM to 6:00 PM (Monday to Friday). Whereas another team member should be available 24/7
- Question
- cloud
- jira-service-management
- opsgenie
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My name is ihtisham ulhaq please change the ihtisham khan thank you so much my name is ihtisham ulhaq please change the ihtisham khan
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how can I log on to JSM within our user Microsoft account? Regards, Marcin
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Hello , I'm trying to make a specific field mandatory in case of a pre-selected Value. I have a field, call it "Urgency", with two values (Urgent/not Urgent). If now the Value "Urgent" gets selected...
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Hi everybody, I hope you are well. Usually, users don't create tickets manually, so I need to do it by myself, my "problem" is, I can't see all the users assigned to the project on the reporters fie...
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I customer is in constant problem logging into our jsm. I have tried everything except removing him from the customer portal and reinvite him to join. If I remove the customer are all his issues lost...
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Kyc başvurusu yapamıyorum nasıl yapabilirim yada e posta gönderin ordan yapayım
- Question
- atlassian-accounts
- halp
- not-applicable
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Hello, I'm mainly trying to get an understanding of whether this is an old setup causing grief or something I can resolve please. We migrated from Jira Server to Jira Cloud in 2024 and since then h...
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Our trainees change departments every three months. In doing so, there are various tasks to be completed for diverse teams within IT. The authorizations of the old department must be removed...
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Hello - I am trying to create subtask ticket using csv import. I have looked ways to do it and found a lot of information. What I found out was I need have at least, Issue Type, Issue ID, Summary, Pa...
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Hi Team, I am requesting assistance with how to fix the {{now}} JQL to consider the timezone that is set. Currently the timezone is using GMT -8 however I am based in Melbourne Australia so...
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