Community resources
Community resources
Community resources
Jira Service Management
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How this affects to our projects that manage work categories as problems, changes , and others? Do this affects the incidentes that are allready on our service desk ?? Does anyone knows?&...
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Hello Team, Please is there the ability of the Jira Service Management Data Center to connect and launch an online document signature process? The document would be present in Jira The signature pro...
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Within jira, how can i create a report that shows Created vs resolved vs closed. Jira has a built in report for created vs resolved. But I would also like to show how many were closed for that week, ...
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Is it possible to change the font colour under help centre -> portal announcements
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Hello team! We are currently using Jira Service Management in our organization to manage incoming customer requests. We are exploring options to perform capacity planning directly within Jira,...
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I have an automation which send a email to several people with in the body the issue key. In the email it is shown as an URL, is it possible delete the hyperlink and make the text Bold? ...
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Hy! i need to know How to create a dashboard in Jira to analyze the time spent on an issue vs. the estimated time? Something like these, also if can show the user . Thanks in andvance . ...
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Recently started using Forms, linking the fields in the forms to the custom fields we had been using, but the customer can no longer Show Details in the Portal at all. Request type isn't bla...
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We are migrating from Freshdesk to Jira, and our primary request types are via email. We are consulting with various companies, and some agents have their own customer bases. Previously, we could ass...
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Hi, I received an email from "noreply+110f4343c4493b40ce4267d848ba7bbffade549fb80199a1da18c128@id.atlassian.net" regarding joing a team at the University of Messina, and my email domain has added it...
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- cloud
- jira-service-management-cloud
- spam
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Hi, I've started using Jira Cloud for Teams. Is there any way to built filters within the app? Currently the built in filters aren't optimal for my workflow. Kind Regards, Russell Wong
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지라 서비스 매니지먼트 > 프로젝트 설정 > 세부 정보 를 클릭하면 "문제가 발생했습니다 문제가 발생하여 페이지를 로드할 수 없습니다.새로 고친 후 다시 시도하세요." 라는 메시지가 발생합니다. 가상 서비스 에이전트를 클릭하면 "이 문제가 지속되면 관리자에게 이 정보를 공유하여 관리자가 지원 팀에 문의하도록 하세요...
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What I am trying to achieve: I want a 'request form field' to display in the 'context' area of the issue view. Details: I have created a request form (technical support) where an end...
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When I want to export to pdf does not appear section "export details: include export metadata" and always include metadata in the first page, I don't want to include that metadata.
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I cannot find the CTA to 'create major incident' in my incident issue view. I have the option to toggle on/off the major incident. Secondly, how do I configure Opsgenie settings?
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Hi I have few questions I am struggling with 1- Where can I find all documentation related to these parameters like this {{OrderTotal}} used in automation 2- How can I set co...
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I am not receiving email notifications consistently when a new ticket is created even though I am watching our WIKI intake page.
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We are setting up our change management board with customers to have product access. Under the customer group, I have added the jira service management product but they cant seems to access the Servi...
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Hello, My team creates tickets and assigns them to an organization based on the project they are related to. Upon resolving and closing the ticket, shouldn't the Customer satisfaction survey be sent...
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Is there a way to add a message on the login screen for a JSM portal? Basically I want to put a message on the portal for users that don't have a login for the portal
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My customers receive the Request created email notification but not the Public comment and Status change ones, despite them being enabled. Checked Mail server logs, and there is nothing in the h...
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What automation can I set up so fields that are in the Main/Parent Issue are auto populated when a sub-task (related to the Parent Issue) is created? I want the fields in the sub-task ...
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i deal with autocad drawing that need either updating or creating new. Also needs to be reviewed by engineering and others. How/what template should i start with to use this flowchart...
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Hello, I would like to build a asset dashboard using the Assets Dashboard Grid that would show me how many Licensed Jira Users I have. I wanted to confirm and ensure I am thinking about this cor...
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