How to build an External Customer Service Desk in just 15 mins

[#1]

I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email and chat support channels.

Video Tutorial

Get Your Free JSM Instance

Go to https://www.atlassian.com/software/jira/service-management/free to get a free instance of JSM.  As long as you have 3 agents you don't need to pay for it.

External Portal

A portal is generated when you create the project automatically. You can manage the request types you want to expose and manage how customers can access the portal.  

Email Support

If you rely on emails for your customer support, you can configure the JSM project to track and manage all email requests.  

Slack Channel Support

The Assist App allows you to connect JSM Projects to Slack, see personal notifications, view automatic issue previews, create Jira issues, and interact with Jira issues - all from within Slack.

What's Next

• Widget Configurations Tutorial (To be released once 600 subs are reached)
• MS Teams Chat Support Configuration (To be released once 750 subs are reached)
• Virtual Agent Full configuration (To be released once 1000 subs are reached)

Please subscribe to the channel ensure that I can post more Atlassian tutorials.  

Thanks,

Fabian

[John Funk]

Well done @Fabian Lim !!

[Fabian Lim]

The widget configuration tutorial has been released.