...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
I created the issue using Jira issue API and now I want when I click on 'Reply to Customer' I want to send an email directly In the description, I have all the form data, which you can see here&nb...
HI Team, wondering when we can expect AI feature enabled for MS Team. We as a firm eagerly waiting AI feature in MS Team.
This feature would be similar to the one that we have for the JQL issue search, but instead it would ask the user what automation rule needs to be created where the user is asked to write their reque...
Hello community, In Project settings > Incident Management > Post-incident reviews (PIRs) configuration > Confluence Settings, I cannot select any spaces. Any idea why? Tha...
Currently, Jira supports CSATs natively. It works fine, and is well integrated. With the increased importance of XLAs (eXperience Level Agreements), it would be very beneficial to add two more metric...
Hello Atlassian Community, We're here to announce that Salto now supports JSM Premium. This update is designed to improve how admins migrate JSM object schemas between instances. What’s Included: ...
Hello Atlassian Family, This discussion is all about how to dump the data from SharePoint to Assets without using any SharePoint connectors. My requirement is to dump the data from SharePoint lis...
Hello, Hope you all doing well! In our JIRA one of project in SC board, Deployment is not reflecting. Can someone help on this issue ? Regards Parveen
Dear Support I'm creating an automation workflow and I want to find location of requestor field in Jira. Are there any smart value / user condition or JQL support on it? Thank you &...
Hi Team, I want allow edit access only to the reporter when it is in a particular status. Please let me know the exact property I can use. Thanks in advance.
...deal for white labeling). The potential workaround, JSDCLOUD-9174, was forgotten five years ago. Now, faced with this issue, I considered making the Help Desks "public" and configuring them not to r...
I have an Epic that tracks status of a partner. At a certain stage I have an automation that creates a child issue (task) to create a profile. Once this profile has been created, I want to transiti...
https://jira.atlassian.com/browse/CONFCLOUD-57825 Restrict access to Service Desk knowledge base spaces to Service Desk customers only Currently, when linking a Confluence Space to Service ...
Hey all, We're looking at JSM, and I was wondering what's the best practice when it comes to multiple JSM Object Schemas. Does it makes sense to build one hug schema with a lot of hierarchy within ...
Curious if like me, anyone else would find it useful to have a globally available metric field, like the one the compass team built available on jira issues and confluence pages. Adding this to issue...
Greetings, I'm encountering an issue while creating a dynamic form on a Jira screen. I've already attempted to find solutions in the plugin documentation, but I'm experiencing some difficulties. Cou...
I have a scenario where we are receiving notifications for server Up and Down times and would like to be able to create an automation that closes both issues if they are created within a specified am...
I am getting a blank screen when trying to access customer profiles or data. I can see all the accounts but when I go to 'view profile' I get a page that tells me the user doesn't exist? We did just ...
As I continue to explore and build out various Jira Service Management project spaces, I find the inability to create custom work categories rather difficult to ignore as time goes on. I wish there w...
I routinely use the "Share settings with an existing project" to create new project. I encourage my clients to create "template" projects that meet their specific business needs rather than using the...
Hi, I want to unclaim the demo.cloudnowtech.com please help
Hey, we would like to know if in our jira product discovery project, the collaborators that we add, needs to have all of them a jira account or instead can be external users
Hello Community! Are you part of DevOps or SRE team responsible for managing and resolving Incidents? If so, we would love to hear from you! I'm a PM in the Jira Service Management (JSM) team at ...
...nd returned true or false. Amber - expression was valid and ran successfully, but will always evaluate to false, because conditions need to return a boolean value - as noted above, this is to be e...
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