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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management...
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Hi Atlassian Community! You’re invited to our next service management webinar on November 14. We’re sharing actionable insights from Atlassian’s State of AI in Service Management Report 2024. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hello everyone, In my JSM, the SAML Single Sign-On Plugin Configuration Page is encountering a 500 error. Upon checking the logs, it indicates that the system keeps attempting to delete a non-existe...
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Hi, We have recently tried to upgrade to Jira Service Management 10.3.0 LTS from 5.9.1. I have seen that the support for Postgresql 14 is deprecated but it should work. the scénario that we had in...
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Hi I registered for a webinar: I was sent a link: https://webinars.atlassian.com/atlassian/JSM-Asset-and-Config-Management-Best-Practices-AU?bmid=86e4a225b95f&bmid_type=mem...
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Something Mark Cruth said in a webinar a few months ago really stood out to me: if your team doesn't have a strong process in place, it doesn't matter how good your tools are. Productivity is still g...
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Hi, I have two custom fields, both are number types. I want to do addition. I referenced to these 2 sites: https://community.atlassian.com/t5/Jira-questions/Need-to-sum-the-values-of-2-custo...
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Hi everyone, I was wondering if anyone had any experience with designing a help center/portal(s) with translations to unsupported languages. Usually, we only had to construct portals that are use...
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We want to set up an automation rule in Jira Service Management (JSM) to automatically add Request Participants to newly created tickets of the Onboarding issue type. The Request Participants will be...
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Hi Atlassian Community, Emily here from the Jira Service Management team! I’m looking for your feedback on the content and copy we use in Atlassian’s onboarding emails! What will this involve? ...
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Hi Team, We need to send attachments from jira to customer without link example: attach excel directly in the reply not as link to download the file Regards
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doesn't have the permissions to be assigned issues (Service Desk Agent and Assignable user permissions). Not sure If I have a Jira Service Management license. Could you please ...
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Hey Everyone, I just wanted to share this feature request Atlassian created for my organization, https://jira.atlassian.com/browse/JSDCLOUD-15277. Background: The current default service de...
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Hey Jira users! 👋 Want to squeeze every ounce of power out of your Jira instance? 💪 I've got 5 tips to help you optimize for performance and efficiency📈 Let's dive in! 👇 1. Cu...
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What happens to your tickets when the whole team is off celebrating: ❌ SLA timers tick away, leaving your team scrambling to catch up. ❌ Customers grow impatient, expecting resolutions regardless...
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¿Es posible redirigir al usuario a la página principal del portal después de crear una solicitud, en lugar de mostrar los detalles de la solicitud creada?
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As some we are taking a lot of care not to mix cloud with self-hosted infrastructure... and open ports to our (hosted) jewel of the crown. So despite having tons of jira automation, we never found a...
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Just wondering how many other JSM customers out there were impacted by this? Interestingly, the instance URL in the body: while it read as our correct site, the actual URL for the hyperlink was anot...
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We currently have an extensive usage Dynamic Form (plugin from deviniti) Thinking to move to the Cloud we are wondering what are the capabilty of the new feature in JSM Cloud "Forms" Do we have some...
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Hi Team, I work with Future Ticketing as a Support Desk Manager, and I'm looking to improve a specific area of the support desk. To clarify, we have two types of responses we can add to a ticket: ...
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Hello - My sprint burndown chat is displaying incorrect. The X axis is displaying story points in decimal numbers the trend line is not displaying. I have validated that my sprint start and ends are ...
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Hello, I want to have ability to filter values in Linked Fields in Jira Service Management Forms. So, I've created a suggestion ticket [JSDCLOUD-15414] ability t...
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Hi everybody, My name is Leo, writing you from Move Work Forward. At Microsoft Ignite in Chicago this week. Disclaimer: I am seeking your feedback and input. We made a proof of concept for Jira...
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Hello, Just wanted to share what I've done to solve this issue. Issue: wanted to have several reminders sent to Approvers when we have an issue waiting for their approve My Solutio...
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This doesn't seem possible. It appears there are a lot of ui changes, but the only sample data selectable project is GTM.
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...isable the approval action (make the field readonly or hidden) approvalField.setReadOnly(true) } else { // Allow the approval field to be editable if the c...
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Hello All, We have huge number of records to move from one issue to type to other however bulk update is limited to 1000 users, we want to increase the limit. I don't see jira-co...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| Tuesday | ||
| December 11, 2024 3:50 PM PST | ||
| December 10, 2024 2:04 AM PST | ||
| December 6, 2024 7:47 AM PST | ||
| December 5, 2024 8:37 AM PST |
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