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Jira Service Management
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Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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Hello, I need help with the following, and maybe I'm going at this the wrong way? (In that case, please help me see my error of ways). I have two related objectTypes - "Functions" and "Su...
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Hi! How to add comment over Mail Handler in ticket always only by specific user?
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I want to do some fields as mandatory in my Project, Based on some custom field values . 1)Like in Project A , Custom field is "Issue Source" . I want if Issue Source is "Third party" then Custom fi...
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Hey yall, I am trying to research a better way to track our Time Spent field in JSM. Currently, for our help desk team, we made Time Spent field required on ticket close. We are working on the qua...
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Use case: Restrict specific set of customer to specific projects. Right now, we have enabled auto sign up for the customers because the service desk is the only means of communication a...
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Hello Community, I wanted to start a discussion on the topic of utilizing Jira for Agile project management and share some best practices that have proven to be effective. As many of you may already...
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Hey all, We've started using Assets to manage our IT assets and would like to start printing labels on physical items. I know Jira has this functionality, but it seems limited. Ideall...
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Hello, Is there a template or best practice for customizing JSM for a SecOps/Incident Response/CSIRT use case? Thank you, Mike
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steps to migrate jira service management from data center to cloud in excel format
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Hello Community! I am wondering if you have any experience with migrating form DC/Server to Cloud hosting that includes jira apps migration? I am especially interested in JSM connected apps. I've f...
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I have a coworker who is visually impaired (100%) and I'm helping him with accessibility. Does anyone have any tips on how I can speed up his teaching process when handling Jira tools?
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Recently we linked a field in the service desk but it only works on newly created issues. Scenario: In the service desk, we have an "App Version" field linked to a "Version Identified...
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Hello, I need an automation which does the following action: Automate the average field "Avancementt" in parent link based on values of field "% Avancement" from child links. What i have got ...
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The company I work for has started looking into Jira Assets (formally insights) Some of the teams are front facing with customers and the mobile app is easier for most of these interactions with the...
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Want to create a ticket in Jira Service Management using Dynatrace Alerts. When I try to do the same following Dynatrace & Atlassian Documents, faced the following error. Can anyone please help ...
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Hi, I have a mailbox connected to my finance project. Their any way when the ticket is close, to move the mail to another email at outlook? Thanks
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i want add 3+(A/b/c/d) level cascading custom field type in jira service management
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Hi, We use service desk to manage a diverse range of service requests from our users. Many of these relate to issues raised against internally developed systems predominantly with a user base of int...
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Hello, Generative AI/ LLM is a revolution that started a few months back with GPT-3 and now making its way to concrete implementation and use cases. In fact, a ccording to Gartner, generative ...
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How to auto fill the fields by getting data from login details & date as system date in custom form?
How to auto fill the custom form data ? I am new to this. ex: Can I auto fill a date field to today on custom field on the form? instead of date picker. Similarly few other fields in cu...
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If so, vote here! ;) ---> https://jira.atlassian.com/browse/JSDSERVER-12714 Hello, I don't know about all of you, but I find myself and my team often moving tickets back and forth between tw...
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Hi, I am able to create incident using API value through postman but I'm unable to pass asset/CI value through postman. Is there any way to pass Asset/Ci value Jira at the time of incident cr...
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How to create automation to validate an attribute of an Asset and send an email. I found Lookup Objects concepts in internet it is related to cloud only I guess... what about the data center versions...
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Hi there. I'm creating a new form in the Jira Service Desk. It is an ' Ask a Question' - when I go to save the form a pop up appears that there are missing fields and I need to make the issue type ...
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Hi all, I am interested in implementing a standardized approach for granting permissions to users and groups within Jira projects, in accordance with best practices. Previous administrators did not a...
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| 05-28-2023 06:53 AM | ||
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