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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management...
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Hi Atlassian Community! You’re invited to our next service management webinar on November 14. We’re sharing actionable insights from Atlassian’s State of AI in Service Management Report 2024. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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As some we are taking a lot of care not to mix cloud with self-hosted infrastructure... and open ports to our (hosted) jewel of the crown. So despite having tons of jira automation, we never found a...
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Just wondering how many other JSM customers out there were impacted by this? Interestingly, the instance URL in the body: while it read as our correct site, the actual URL for the hyperlink was anot...
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We currently have an extensive usage Dynamic Form (plugin from deviniti) Thinking to move to the Cloud we are wondering what are the capabilty of the new feature in JSM Cloud "Forms" Do we have some...
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Hi Team, I work with Future Ticketing as a Support Desk Manager, and I'm looking to improve a specific area of the support desk. To clarify, we have two types of responses we can add to a ticket: ...
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Hello - My sprint burndown chat is displaying incorrect. The X axis is displaying story points in decimal numbers the trend line is not displaying. I have validated that my sprint start and ends are ...
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Hello, I want to have ability to filter values in Linked Fields in Jira Service Management Forms. So, I've created a suggestion ticket [JSDCLOUD-15414] ability t...
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Hi everybody, My name is Leo, writing you from Move Work Forward. At Microsoft Ignite in Chicago this week. Disclaimer: I am seeking your feedback and input. We made a proof of concept for Jira...
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Hello, Just wanted to share what I've done to solve this issue. Issue: wanted to have several reminders sent to Approvers when we have an issue waiting for their approve My Solutio...
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This doesn't seem possible. It appears there are a lot of ui changes, but the only sample data selectable project is GTM.
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...isable the approval action (make the field readonly or hidden) approvalField.setReadOnly(true) } else { // Allow the approval field to be editable if the c...
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Hello All, We have huge number of records to move from one issue to type to other however bulk update is limited to 1000 users, we want to increase the limit. I don't see jira-co...
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Good morning people! We are just getting off the ground with Virtual Service Agents (VSAs)and have built out some pretty basic intents. Right now, they are pretty simple, mostly using just the Choic...
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I've had some success with working with APIs in automations when I'm following detailed instructions or making modifications to an existing automation rule. However, I'm having a bit of troub...
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We’ve noticed the new Jira app no longer includes the Zoom link option, which limits stakeholders and on-call team members from easily joining calls. Has anyone else encountered this issue? This forc...
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We added an attribute field in our JSM Assets named Notes. We added data and we could search on this if needed. Now we can't search this field. How do we do this now?
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I'm building a templated workflow to reuse across multiple projects and maybe I've been at it too long, but it was clear to me that a status of Waiting or On Hold was an In Progress status. But, now...
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...aramétré mon formulaire en "public" et check toutes les autorisations clients mais le lien vers le formulaire me demande toujours un ID et mdp. j'aurais besoin d'aide a ce sujet, ca m'aiderait beaucoup....
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Hello, could Atlassian Forge be used to create a fully customized portal frontend for a Jira Service Management project ? By "fully customized" I mean a different layout for work categories, request...
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I'm hoping this is just a me thing and I'm not understanding the process correctly. The new asset manager looks amazing in the videos but in practice, it's clunky and borderline useless as an actual ...
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I'm setting a different screen for the "Change ticket" operation, I've limited the permissions of who can change the ticket, but I don't know how to display this screen
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Hi, There must be other users who struggles with this but a search here did find anything. So, unless I'm getting old ;) the link to Reply to Customer and the one to Add internal reply have been sw...
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Hoping to spark a conversation about using Jira Assets to track swag and promo items. I haven't been able to find any examples for this particular use online. It can be quite a challenge to track pe...
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Want to know is there any way to create a security service desk similar to IT service desk from jira service management and are there any ways that we can add different portals which...
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Hello There - I noticed there's a HIPPA compliance within Jira for US customers. Do you have a PHIPPA compliance for Canadian Customers? - https://admin.atlassian.com/o/48598018-3596-4a40-aaae...
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Hello I have a problem connecting to my Jira Service Management account. It has always worked well but now when I try to connect I have this message that appears. Mean...
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| Subject | Author | Posted |
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| yesterday | ||
| Wednesday | ||
| November 25, 2024 4:53 AM PST | ||
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