Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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I am trying to configure connection between Rapid7 and JSM and get the following error: "Could not retrieve project fieldscom.rapid7.remediation.ticketing.exception.TicketingException: Can't get...
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I have a free text field in a JSM form, which is linked to a Jira Custom Field (paragraph type). When the request transitions to a certain status, I set up an automation to attach a JSM form to the r...
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Every service team deals with the same situation: more requests than capacity, and pressure to work on the right things first. The question of who gets to decide what right means is trickier than it ...
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Hi there. A customer creates a request via email (Mail-to-Ticket). Their Outlook signature (HTML, inline images) is imported correctly into the issue Description (agent view and customer porta)l. Ho...
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Hello, for the past few months, no users in our team are able to create new tickets in our Jira Service Management project (SER). We can open the "Create" form using the "+" button and fill all req...
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How can I edit multiple ticket as a Service team agent? I just need to add participant in multiple tickets Is this possible in space queue? not in filter.
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The Rovo team has been working on enhancements that unlock new levels of access, precision, and integration for Rovo agents. Here's a roundup of recent releases that make custom Rovo agents even more...
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If you've noticed that there are times where the screen is moving windows and controls around and 'jumping' back and forth, this may be your issue. You can get this when the "Comments Summary" ...
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Atlassian tools are often associated primarily with IT support and service desks. In practice, however, many organizations rely on Jira Service Management for a much broader range of internal service...
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Read how to display workflow on the Customer Portal and visualize request progress in JSM. Transform static workflow statuses into a clear ticket lifecycle to boost customer trust and reduce support ...
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Hi everyone, I’m looking for some guidance on apps or plugins that allow deeper customization of the Jira Service Management (JSM) customer portal in Cloud. We would like to customize: Visual des...
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I am configuring a form in Jira Service Management using the ProForma (Forms) editor, but the option for conditional logic (Rules) is not available. In the Build tab, field settings only show label, ...
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I am an org-admin and have a service space with a board that has a column for each of my workflow statuses. I previously managed to set up columns for custom statuses, but I added a new status and c...
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Hey, howdy, hey, Community babes! It's your friendly neighborhood Rovo enthusiast, Janessa, coming to you on behalf of THE @Sarah Scaife (Rovo Studio PM and one of my new favorite people on the ...
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At its core, a service catalog is your organization’s digital storefront. It’s a centralized menu where employees (internal users) or customers (external users) find exactly what they need - whether ...
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AI Ticket Analysis for Jira Service Management helps teams analyze large volumes of service requests quickly and clearly, without reviewing tickets one by one. Smart AI for Jira introduces Smart AI...
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Hey Community, We use Jira & JSM cloud. We maintain an Azure group whose members lack application access. We have an JSM - Application access request for Jira visible only to respective group ...
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Hello everyone, I am reviewing the configuration of Jira Service Management (JSM), and I have a question regarding the Request Participants functionality. I would like to know exactly: What requir...
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We are trying to create a new area in Jira Essentials: IT Service Management. The following message appears when I attempt to do this.
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Self-service in Jira Service Management usually starts with good intentions and often feels straightforward to set up. You create a portal, define request types, add automations, and connect a knowle...
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Modern teams don’t work in straight lines. An incident can be Sev-1 for one customer and low priority for another. A feature might be ready for engineering but blocked on design. Yet most automations...
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My automation is simple: It gets values from my assets and sends them on a webhook to Power Automate. It starts with a lookupobjects objectTypeId = 262 AND "Host Status" IN ("Active") AND "Sharepo...
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I'm trying to build a filter for myself off the requested participant field to show tickets I've been added to that are open or in progress (or not closed). I've got the following to work but when I ...
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