Community resources
Community resources
Community resources
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- Tag: jira-service-desk
Tag: "jira-service-desk"
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Hi everyone, I’m looking for some guidance on apps or plugins that allow deeper customization of the Jira Service Management (JSM) customer portal in Cloud. We would like to customize: Visual des...
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I am configuring a form in Jira Service Management using the ProForma (Forms) editor, but the option for conditional logic (Rules) is not available. In the Build tab, field settings only show label, ...
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I am an org-admin and have a service space with a board that has a column for each of my workflow statuses. I previously managed to set up columns for custom statuses, but I added a new status and c...
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Hey, howdy, hey, Community babes! It's your friendly neighborhood Rovo enthusiast, Janessa, coming to you on behalf of THE @Sarah Scaife (Rovo Studio PM and one of my new favorite people on the ...
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At its core, a service catalog is your organization’s digital storefront. It’s a centralized menu where employees (internal users) or customers (external users) find exactly what they need - whether ...
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AI Ticket Analysis for Jira Service Management helps teams analyze large volumes of service requests quickly and clearly, without reviewing tickets one by one. Smart AI for Jira introduces Smart AI...
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Hey Community, We use Jira & JSM cloud. We maintain an Azure group whose members lack application access. We have an JSM - Application access request for Jira visible only to respective group ...
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Hello everyone, I am reviewing the configuration of Jira Service Management (JSM), and I have a question regarding the Request Participants functionality. I would like to know exactly: What requir...
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We are trying to create a new area in Jira Essentials: IT Service Management. The following message appears when I attempt to do this.
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Self-service in Jira Service Management usually starts with good intentions and often feels straightforward to set up. You create a portal, define request types, add automations, and connect a knowle...
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Modern teams don’t work in straight lines. An incident can be Sev-1 for one customer and low priority for another. A feature might be ready for engineering but blocked on design. Yet most automations...
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My automation is simple: It gets values from my assets and sends them on a webhook to Power Automate. It starts with a lookupobjects objectTypeId = 262 AND "Host Status" IN ("Active") AND "Sharepo...
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I'm trying to build a filter for myself off the requested participant field to show tickets I've been added to that are open or in progress (or not closed). I've got the following to work but when I ...
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I recently created a JIRA Service Management space (Team Managed). I would like to use Organizations field to categorize requests based on customers. I added multiple Organizations under JIRA Service...
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This won’t come as a surprise to anyone: there is a gap between rigid service contracts and flexible work needs. Work doesn’t happen in straight lines. Some months are quiet. Other months, a server...
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Canned Responses are no longer visible in individual Jira tickets. Did something change? And is there anything I can update to have it reappear back in each ticket?
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🕊️ Peace on Earth (and in the Queue) We made it! 🎉 Welcome to Day 24—the final day of the Jira Service Management (JSM) Advent Calendar. For the past 23 days, we have built portals, automated w...
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🔐 The Secret Files of the North Pole We’ve built a powerful system, but power is dangerous without control. The Scenario: The "Naughty List" is top secret. You can't have the Stable B...
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🛠️ Gadgets for the Sleigh We have optimized the core processes. Now, for the final few days, we are going to look at the extra gadgets that make the sleigh fly smoother. The Scenario: ...
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📜 The Naughty & Nice Scroll We are inching closer to the big day! Welcome to Day 21 of the Jira Service Management (JSM) Advent Calendar 🎅 Yesterday, we looked at real-time Dashboards ...
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📊 The View from the Sleigh We have collected data on satisfaction (Day 19). Now, we need to put all that data onto a single screen so we can fly the sleigh safely. The Scenario: Santa...
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We’ve handled the emergencies (Day 18). Now we have to ask the scary question: Did we actually do a good job? The Scenario: Santa delivers the toys on time. Mission accomplished, right? ...
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☎️ Waking the Head Elf We’ve talked about managing changes (Day 17). But what happens when something explodes in the middle of the night? The Scenario: It’s 3:00 AM on a Sunday in July...
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Hi, Im not sure if this is by design or something is misconfigured, we only seem to be able to view external knowledge base articles in the knowledge base section against the tickets in the age...
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