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- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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Hi, I want to give external users permission to a single Jira service management project. The problem is, that despite only having a service management license, they can still view Software projects...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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Pi network account name who's change
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Hey team, I'm in a bit of a pickle.. .I've got a JSM Team-managed project with about 10 agents. All the agents have the following: The default "Agent" role in the project A JSM license Acce...
- Question
- access
- jira-service-desk
- permission
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I have imported the emails of all of my organization members into the "Organization" client, but now everyone in that organization is receiving the emails from the opened tickets, which is not suppos...
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Is automation the only way? I have a look in "Rules for taking action against alerts" and in the rules "Update action" I can only "add comment" and "Close ticket" I can't choose anything else like tr...
- Opsgenie
- Question
- opsgenie
- cloud
- jira-service-desk
- opsgenie-cloud
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Hi, I have two email addresses configured in my Jira Service Management (JSM) email channel, and everything is functioning as expected. However, when tickets are created, I can't determine which ema...
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Hi guys, When an agent (agent_one@firma.de) creates a ticket by sending an email to the Jira inbox (service@firma.de), sometimes no internal notifications about the creation of a new ticket are sent...
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Hi, Currently, when we need to add customers to an organization, we follow this process: Project -> Customers -> Add client. However, we frequently encounter an issue where the invitat...
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good day, I am trying to log into my account so i can disable the email address that is connected to this account, but it wont let me log in. all correspondence from Jira is being sent to me c...
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If you're working with Jira Service Management, creating and managing forms effectively can be a challenge—especially when dealing with custom fields and conditional fie...
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Hi all, I realized some problem and wanted to confirm if you can see this as well. I have setup a Service Desk test page, where I have added the following fields: - Priority - a select field ...
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Dear All, We’ve set up around six different queues to receive tickets directly, but now we need to configure SLAs for each of these groups. Each queue should have its own SLA. For example, the SLA f...
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Hi We're going down the path of setting up Services in our JSM project. I'm trying to find a start to finish document of the recommended way to set this up from start to finish - starting with creat...
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The people that submitted the Jira request in the portal can not see their request because they are not added automatically to the project with the role service desk customer, is there a way to do th...
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Hi all, I'm trying to figure out why this automation is not working in our service desk on all tickets that have comments applied to them. The automation sends emails out with all the code in ...
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Hi all! I have implemented in my project that if a client writes to us by email, then a task is automatically created from this email in Jira. But I'm interested in the opposite scenario. Is it possi...
- Jira
- Question
- cloud
- jira
- jira-server
- jira-service-desk
- jsm
- +2 more tags...
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Your Jira Service Management Standar subscription has been canceled, how to renew it?
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Hi, I have a JSM project with many custom icons for the request types. However, I've found that they do not appear for customers without a JSM license. Only requests with icons automatically provided...
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If this Job Description fits your search, please let me know. Atlassian Solution Architect: - 7+ years of experience with Atlassian tools - Extensive experience with Atlassian tools suite ...
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Hi all, I tried to follow the instructions here : JSM/OpsGenie: Assign Jira issue to the user who acknowledged the alert | Jira | Atlassian Documentation I imported to JSON in...
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Hello there, i struggle with my jira automation chain. Chain is triggered when test execution is created. Then i get token to xray api and send request to xray to get details of content in this te...
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Hi team, I get an exception when I invoke this API to save a form template on Jira. This operation is to add about 100 new choices into one dropdown field in the form template. org.springf...
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Hi everyone, We’re working on a solution for our webshop and need some guidance. Here’s what we’re trying to achieve: Our webshop has around 3,000 private customers. The goal is to ...
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Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
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