Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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Hey Automations Community 👋 We’re very excited to announce the release of a brand new Use Rovo AI action in Automations. This is now available in Automations everywhere - Studio, Jira, ...
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Prioritization in Jira Service Management is a broad and intriguing topic and is something that is not straightforward to get right, especially from the customer portal side. The challenge is not jus...
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Hello, In the Jira Server project Service Desk we have several hidden request types (without groups). One of them is "IT help": Using Java API in ScriptRunner Console I try to get the list of a...
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Kann mir jemand sagen warum? Besten Dank
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Running into this problem with the Atlassian connector in slack. When it posts a slack notification in a channel, I don't get any alerts because it's registered as me, with the posting user. Is there...
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I want to hide the SLA panel from agent view entirely while still having the SLA tracked in the background for reporting purposes. We are wanting to look at SLA at a more holistic level inst...
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Hello Atlassian Team, We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours. This is...
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I am trying to configure connection between Rapid7 and JSM and get the following error: "Could not retrieve project fieldscom.rapid7.remediation.ticketing.exception.TicketingException: Can't get...
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I have a free text field in a JSM form, which is linked to a Jira Custom Field (paragraph type). When the request transitions to a certain status, I set up an automation to attach a JSM form to the r...
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Every service team deals with the same situation: more requests than capacity, and pressure to work on the right things first. The question of who gets to decide what right means is trickier than it ...
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Hi there. A customer creates a request via email (Mail-to-Ticket). Their Outlook signature (HTML, inline images) is imported correctly into the issue Description (agent view and customer porta)l. Ho...
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Hello, for the past few months, no users in our team are able to create new tickets in our Jira Service Management project (SER). We can open the "Create" form using the "+" button and fill all req...
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How can I edit multiple ticket as a Service team agent? I just need to add participant in multiple tickets Is this possible in space queue? not in filter.
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The Rovo team has been working on enhancements that unlock new levels of access, precision, and integration for Rovo agents. Here's a roundup of recent releases that make custom Rovo agents even more...
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If you've noticed that there are times where the screen is moving windows and controls around and 'jumping' back and forth, this may be your issue. You can get this when the "Comments Summary" ...
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Atlassian tools are often associated primarily with IT support and service desks. In practice, however, many organizations rely on Jira Service Management for a much broader range of internal service...
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Read how to display workflow on the Customer Portal and visualize request progress in JSM. Transform static workflow statuses into a clear ticket lifecycle to boost customer trust and reduce support ...
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Hi everyone, I’m looking for some guidance on apps or plugins that allow deeper customization of the Jira Service Management (JSM) customer portal in Cloud. We would like to customize: Visual des...
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I am configuring a form in Jira Service Management using the ProForma (Forms) editor, but the option for conditional logic (Rules) is not available. In the Build tab, field settings only show label, ...
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I am an org-admin and have a service space with a board that has a column for each of my workflow statuses. I previously managed to set up columns for custom statuses, but I added a new status and c...
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Hey, howdy, hey, Community babes! It's your friendly neighborhood Rovo enthusiast, Janessa, coming to you on behalf of THE @Sarah Scaife (Rovo Studio PM and one of my new favorite people on the ...
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At its core, a service catalog is your organization’s digital storefront. It’s a centralized menu where employees (internal users) or customers (external users) find exactly what they need - whether ...
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AI Ticket Analysis for Jira Service Management helps teams analyze large volumes of service requests quickly and clearly, without reviewing tickets one by one. Smart AI for Jira introduces Smart AI...
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Hey Community, We use Jira & JSM cloud. We maintain an Azure group whose members lack application access. We have an JSM - Application access request for Jira visible only to respective group ...
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