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- Tag: sla
Tag: "sla"
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Providing great service isn’t just about responding to requests—it’s about doing it on time and meeting expectations. That’s where Service-Level Agreements (SLAs) come in. They help teams define r...
- App Central
- Article
- jira
- jsm
- reports
- sla
- sla-time
- +1 more tag...
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...otify a Slack channel based on priority, they can configure it according to their specific use case. These notifications can be sent to either public channels or private channels or even direct messages i...
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🚀 Jira is a powerful tool for request management and user support, offering extensive capabilities for configuring SLA (Service Level Agreements). However, to ensure SLAs function effectively, it i...
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Hi all - I am having a hard time trying to fix SLA times. Currently, the times are 7 hours off. A ticket will state Created 7:16, but in reality, it is 12:16 EST. I can't figure out how to get it t...
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Meeting SLA targets is a critical challenge for enterprise companies, where even minor delays can lead to operational disruptions, financial penalties, and dissatisfied customers. Ensuring 99.9% SLA...
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Hola, quiero realizar una automatizaciĂłn que se me envien por correo todas las incidencias donde su SLA se venza durante el dĂa de hoy. Y que salga a las 9:00 y 13;00 horas
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Service Level Agreements (SLAs) play a crucial role in ensuring timely and efficient service delivery. In today's fast-paced business environment, tracking SLA response times accurately can s...
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Hello, I am facing an issue that I can't solve. I setup SLA, TTFR (Time To First Response), right after a ticket is created by a customer. It should stop as soon as an answer is made by one of o...
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SLA performance tracking has become even smarter. Now, you can dive deeper into your team's productivity by analyzing SLA metrics based on Jira fields or custom criteria. Whether it’s priority, s...
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...ecurity standards every enterprise should prioritize and how they contribute to a resilient cybersecurity posture. You'll also discover how SLA Time and Report for Jira align with these standards to s...
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Hi Community - Hoping for some assistance here. I have not been able to find a solution and have hit a road block. I am looking to create a widget in a Jira Dashboard which re...
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...he valuable insight to plan remedial actions to prevent more alerts from getting generated in the future, or to also view how alerts have spiked during previous deployments. You can also track SLAs for a...
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Hi community, we are using Jira cloud and have Time to SLA plugin. I want to write JQL to find for example issues which have "SLA name" breached, but Time to SLA does not support JQL's....
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Hello world! I am creating a report that shows Time to Resolve. When I pull reports from Jira, I have an SLA column that reads "Time To Resolve". Its a bit c...
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Hello community! đź‘‹ Sharing news about an exciting a new addition to the issues for attention insight! SLAs breaching will now be included in the board insights panel alongside your stuck a...
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We are excited to announce that SLA Time and Report is now available for Data Center – another step toward optimizing your processes! Designed for enterprise companies, this release ensures h...
- App Central
- Article
- data-center
- jira
- report
- sla
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Displaying SLA metrics and related issues directly on the Jira Service Management portal not only keeps customers informed but also helps your team maintain accountability and alignment. I...
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Transparency and communication are critical to building trust with your customers. One powerful way to achieve this is by making Service Level Agreement (SLA) metrics visible on the Jira S...
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Hi Community, I'm trying to create a JQL query to find tickets in my project where the SLA "Time to resolution" is less than 5 minutes. Here's what I currently use: PROJECT = SOPINF AND "Time to r...
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Even experienced teams face mistakes when configuring and managing SLA (Service Level Agreements). These errors harm productivity and cost companies client trust and critical contracts. Wouldn’t it b...
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Last time, we explored SLA Complexity, how to configure it, and why it's essential. Today, we'll explore another equally valuable field: Severity. We'll examine its role, how to set it up, and w...
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...efore—highly recommend you try them too!” 🥟✨ 🌟 Meet Ihor Hutsaliuk — Product Manager of SLA Time and Report for Jira It's time to introduce you to the Product Manager—Ihor H...
- App Central
- Article
- advent
- report
- sla
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...bout this wonderful and captivating region. Alina works as a Product Marketer at SaaSJet and works closely with the SLA Time and Report for Jira. Her role is to inform users about its valuable features a...
- App Central
- Article
- advent
- cost
- forms
- sla
- time-report
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...erformance, including data on ticket volumes, issue types, support tickets opened vs. resolved, and SLAs, among others. These reports need to be provided daily, weekly, and monthly to service desk u...
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Have you ever encountered a situation in which high-priority tasks take longer than the SLA allows while low-priority ones are completed in minutes? How can you effectively allocate time for tasks o...
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