Community resources
Community resources
Community resources
- Community
- Tag: knowledge-base
Tag: "knowledge-base"
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I crated a Support Website channel and wrote some articles in a connected knowledge base. They are contained within a "Resource Tiles" page element. Even though access to my Support Website is set to...
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I have created a help center that is working perfectly with a portal. The portal is a ticket submission that works great. I am developing a knowledge base via confluence and have linked them properly...
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Let me guess. You have a Confluence space that's been around for a few years. It has hundreds of pages. Some of them are great — clear, detailed, genuinely useful. Others... you're not so sure abou...
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Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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I have an external knowledge base set up and an internal knowledge base linked to a confluence space. The "Knowledge base" custom field related articles only pulls from the external base but I want i...
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I've created a JSM project and also a Confluence space. I've linked the Knowledge Base to the JSM project. I can see articles when navigating directly to Knowledge Base -> Internal. I can type in ...
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Hi folks! Looking for some best practices, tips, and thoughts around how to most reasonably utilize Confluence for our knowledge base. We're moving from many years as a startup into a full fledged co...
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Hi, Im not sure if this is by design or something is misconfigured, we only seem to be able to view external knowledge base articles in the knowledge base section against the tickets in the age...
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Hi there! I'm Elena from Communardo Products. During my experience as a Product Marketing Manager for knowledge management tools, I often see the same challenges appear as teams scale their Co...
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📚 The Great Book of Elf Recipes We’ve covered Portals, Request Types, Queues, and SLAs. Today, we’re going to give your team the greatest gift of all: Silence. The Scenario: Imagine if every s...
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What Confluence features are available when using it as a knowledge base in Jira Service Management,
Title: What Confluence features are available when using it as a knowledge base in Jira Service Management, and which features are not? Body: Hi Community, I’m currently using Jira Service Manage...
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Most organisations today face a familiar problem: the more knowledge they create, the harder it becomes to find, manage, and keep it up to date. Pages multiply, documentation gets out of date, and on...
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Dear Community, I started with Learning about coonfluence. What im interested most is how to best structure Confluence tree to fit our needs. Currently we have KB in Sharepoint, OneNote, Confluence,...
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Hi there! I’m Elena from Communardo Products. In a previous community post about multilingual content in Confluence, a reader asked for lean strategies to help their international team manage ...
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The best ideas or decisions aren’t made during a meeting. They’re made when people have the time to think. That’s why async is quietly reshaping how teams work. Async communication ensures t...
- App Central
- Discussion
- context
- knowledge
- knowledge-base
- meetings
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Novedad en Atlassian JSM: ahora puedes compartir artículos de conocimiento directamente desde tu portal de clientes, no solo desde Confluence, ¡sino también desde Google Drive y Microsoft SharePoint!...
- Conectando en Español
- Article
- jsm
- knowledge-base
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In JSM > Project Settings> Channels & serf service - after selecting Try now, and + on Confluence, I'm receiving a message "No other confluence sites are available in your organization". ...
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👋 Hi everyone, I’m Elena from Communardo Products. When I talk to teams about their experience with Confluence, one topic keeps coming up again and again: data. We all know Confluence is where c...
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Hi everyone, 👋 I’m Elena from Communardo Products. Confluence is a flexible platform that teams use in many different ways, whether it’s documenting meetings, managing product information, track...
- App Central
- Discussion
- confluence
- knowledge-base
- team-collaboration
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So, after thinking this would not be possible, I bumped into this support article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-microsoft-sharepoint-to-your-pr...
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A large organisation, maybe a bank, a hospital, a tech company, where the knowledge base is the beating heart of how work gets done. Policies, procedures, best practices - all living inside Confluenc...
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Hi, I would like to upload some PDF files to the build-in Knowledge base in JSM Cloud. Are these PDF files indexed so my users can also search trough them when they are creating a Work Item for the ...
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Hello Community, I've just checked my long-standing knowledge base that we have for our JSM support portal and have noticed that I can no longer see the thumbs up / thumbs down voting options at th...
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Hey everyone! 👋 We just dropped a new guide that tackles something I know many of you are dealing with: teams drowning in docs, Slack messages, and training materials that nobody uses. "Inf...
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Hi everyone, We're looking to connect a Confluence space to our Jira Service Management (JSM) knowledge base and have a few questions. What is the best practice for setting this up? We want to ensu...
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