Community resources
Community resources
Community resources
- Community
- Tag: knowledge-base
Tag: "knowledge-base"
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Hello there! I'm Elena from Elevatic. Let’s be honest, most Confluence spaces don’t stay organized for long. As content grows, things get messy fast. The good news? There’s a smarter, data-d...
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Read the full article to learn how Confluence now supports up to 250,000 users per site, enabling you to bring more teams, projects, and company-wide knowledge together in one place.
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Read the full article to learn how Jira Service Management now supports up to 100,000 agents per site, enabling more of your service teams to share a single front door and knowledge base.
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Scale and trust are foundational to your success in Atlassian Cloud, which is why we are transparent about user tiers and our commitment to raise them. Today, we’re delivering on that promise by sign...
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Content Score for Confluence helps teams quickly see which pages are clear, trusted, and well maintained and which ones need attention before they become a problem. That matters more than it may se...
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In one of my knowledge-base space, the published contents and drafts disappeared when the filter is "tree." However when I filter by "title A~Z," it shows all my contents normally. For other knowledg...
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Every enterprise team has data in Confluence. Project updates, operational trackers, financial reviews, SLA follow-up, procurement requests, and delivery status all tend to end up there. But in many...
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We have linked a Confluence knowledge base to our Jira Service Management portal. When a user clicks on an article from the portal, they are redirected to the Confluence page with a ?source=search ...
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A big thank you to everyone who attended our recent webinar - we truly appreciate your time and engagement. We had a great turnout and received some thoughtful questions from the audience. For tho...
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Frequently Asked Questions are a vital part of your Confluence knowledge base, onboarding spaces, product documentation, you name it. Many teams lean on a combination of FAQ templates and the Expand ...
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Hello, I'm currently working on setting up a new CSM space and currently have only a few users added. I am the administrator on everything so I should have access to do whatever is needed.&nbs...
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I crated a Support Website channel and wrote some articles in a connected knowledge base. They are contained within a "Resource Tiles" page element. Even though access to my Support Website is set to...
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I have created a help center that is working perfectly with a portal. The portal is a ticket submission that works great. I am developing a knowledge base via confluence and have linked them properly...
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Let me guess. You have a Confluence space that's been around for a few years. It has hundreds of pages. Some of them are great — clear, detailed, genuinely useful. Others... you're not so sure abou...
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Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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I have an external knowledge base set up and an internal knowledge base linked to a confluence space. The "Knowledge base" custom field related articles only pulls from the external base but I want i...
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I've created a JSM project and also a Confluence space. I've linked the Knowledge Base to the JSM project. I can see articles when navigating directly to Knowledge Base -> Internal. I can type in ...
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Hi folks! Looking for some best practices, tips, and thoughts around how to most reasonably utilize Confluence for our knowledge base. We're moving from many years as a startup into a full fledged co...
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Hi, Im not sure if this is by design or something is misconfigured, we only seem to be able to view external knowledge base articles in the knowledge base section against the tickets in the age...
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Hi there! I'm Elena from Communardo Products. During my experience as a Product Marketing Manager for knowledge management tools, I often see the same challenges appear as teams scale their Co...
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📚 The Great Book of Elf Recipes We’ve covered Portals, Request Types, Queues, and SLAs. Today, we’re going to give your team the greatest gift of all: Silence. The Scenario: Imagine if every s...
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What Confluence features are available when using it as a knowledge base in Jira Service Management,
Title: What Confluence features are available when using it as a knowledge base in Jira Service Management, and which features are not? Body: Hi Community, I’m currently using Jira Service Manage...
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Most organisations today face a familiar problem: the more knowledge they create, the harder it becomes to find, manage, and keep it up to date. Pages multiply, documentation gets out of date, and on...
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Dear Community, I started with Learning about coonfluence. What im interested most is how to best structure Confluence tree to fit our needs. Currently we have KB in Sharepoint, OneNote, Confluence,...
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Hi there! I’m Elena from Communardo Products. In a previous community post about multilingual content in Confluence, a reader asked for lean strategies to help their international team manage ...
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