Community resources
Community resources
Community resources
- Community
- Tag: knowledge-base
Tag: "knowledge-base"
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Hi, Im not sure if this is by design or something is misconfigured, we only seem to be able to view external knowledge base articles in the knowledge base section against the tickets in the age...
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Hi there! I'm Elena from Communardo Products. During my experience as a Product Marketing Manager for knowledge management tools, I often see the same challenges appear as teams scale their Co...
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📚 The Great Book of Elf Recipes We’ve covered Portals, Request Types, Queues, and SLAs. Today, we’re going to give your team the greatest gift of all: Silence. The Scenario: Imagine if every s...
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What Confluence features are available when using it as a knowledge base in Jira Service Management,
Title: What Confluence features are available when using it as a knowledge base in Jira Service Management, and which features are not? Body: Hi Community, I’m currently using Jira Service Manage...
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Most organisations today face a familiar problem: the more knowledge they create, the harder it becomes to find, manage, and keep it up to date. Pages multiply, documentation gets out of date, and on...
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Dear Community, I started with Learning about coonfluence. What im interested most is how to best structure Confluence tree to fit our needs. Currently we have KB in Sharepoint, OneNote, Confluence,...
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Hi there! I’m Elena from Communardo Products. In a previous community post about multilingual content in Confluence, a reader asked for lean strategies to help their international team manage ...
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The best ideas or decisions aren’t made during a meeting. They’re made when people have the time to think. That’s why async is quietly reshaping how teams work. Async communication ensures t...
- App Central
- Discussion
- context
- knowledge
- knowledge-base
- meetings
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Novedad en Atlassian JSM: ahora puedes compartir artículos de conocimiento directamente desde tu portal de clientes, no solo desde Confluence, ¡sino también desde Google Drive y Microsoft SharePoint!...
- Conectando en Español
- Article
- jsm
- knowledge-base
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In JSM > Project Settings> Channels & serf service - after selecting Try now, and + on Confluence, I'm receiving a message "No other confluence sites are available in your organization". ...
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👋 Hi everyone, I’m Elena from Communardo Products. When I talk to teams about their experience with Confluence, one topic keeps coming up again and again: data. We all know Confluence is where c...
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Hi everyone, 👋 I’m Elena from Communardo Products. Confluence is a flexible platform that teams use in many different ways, whether it’s documenting meetings, managing product information, track...
- App Central
- Discussion
- confluence
- knowledge-base
- team-collaboration
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So, after thinking this would not be possible, I bumped into this support article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-microsoft-sharepoint-to-your-pr...
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A large organisation, maybe a bank, a hospital, a tech company, where the knowledge base is the beating heart of how work gets done. Policies, procedures, best practices - all living inside Confluenc...
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Hi, I would like to upload some PDF files to the build-in Knowledge base in JSM Cloud. Are these PDF files indexed so my users can also search trough them when they are creating a Work Item for the ...
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Hello Community, I've just checked my long-standing knowledge base that we have for our JSM support portal and have noticed that I can no longer see the thumbs up / thumbs down voting options at th...
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Hey everyone! 👋 We just dropped a new guide that tackles something I know many of you are dealing with: teams drowning in docs, Slack messages, and training materials that nobody uses. "Inf...
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Hi everyone, We're looking to connect a Confluence space to our Jira Service Management (JSM) knowledge base and have a few questions. What is the best practice for setting this up? We want to ensu...
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Hello everyone, I have been using databases with my team for about 2 years now. I am curious to explore more use-cases out there. I will start with what is probably my most complex one: I made a&...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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Hi, I would like to connect my JSM project to Confluence. I cannot find this option under the corresponding item in the project settings. Instead, I am shown advertisements that I cannot cli...
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Hello, I have created a JSM Project (company-based) and am trying to add a Confluence knowledge base to it so that I could display some documents on my Portal. However, when I go to the `Knowledge b...
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How to send reminders to page owner so that they can update the content (without Confluence Premium)
Goal: have up-to-date documentation in Confluence What: As a space admin, I would like to send automatic reminders to the page owners if there is no page update in the last x months. I alread...
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As global teams scale, the demand for multilingual documentation within platforms like Confluence grows. However, managing translations across different languages often becomes a challenge, especiall...
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We’re thrilled to unveil Macros for Confluence - a powerful, standalone app now available on the Atlassian Marketplace. Once a part of Capable’s integrated toolkit, these macros are now accessib...
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