Community resources
Community resources
Community resources
- Community
- Tag: jira-service-management
Tag: "jira-service-management"
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
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Hi everyone, I’m currently evaluating Jira Service Management and I would like to test Jira Assets (the CMDB module) on my own, without booking a live demo. However, on my current demo site (Cloud)...
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ROVO-119 Closed - Commenting Disabled - Incomplete Documentation
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I'm trying to set up a service account to automatically create tickets in our ITSM service when servers trigger specific alerts in their monitoring. But when I try to call the endpoint to create the...
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Hello everyone, I’m having an issue with the ‘Assist’ Teams extension app. I have configured the app correctly and linked it to my support management space, and it works. The only issue I’m encoun...
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Hey team, We have 2 company-managed project spaces in the same JSM cloud instance. We want to move all the work items (~40000), linked work items and associated attachments, comments, etc. with the ...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Before you can quickly switch between audit log and rule details when editing a rule. Precisely what you need when debugging a rule. Now both are hidden inside the "..." menu. More clicks requ...
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When importing customers from csv is there a way to have the system NOT send them an invite email?
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Is the List view limited to certain roles or permissions? There is a particular bug (maybe) that's not allowing non-owners of a space to only view Board and Calendar. When they click on the List vie...
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Hi everybody, I am building an automation at a customer's system so that the request type is changed under certain conditions. Unfortunately I cannot select the request type to change to, be...
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Hi We are looking to implement a Discovery Tool in Jira that will discover Windows devices on the network and the Applications and Software installed. I have been looking at Asset Discovery, ...
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There are so many exciting new features rolling out across the Atlassian platform and we’ve consolidated the ones we think are most relevant for social impact teams and use cases. A reminder that t...
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We are about to start the Service Desk Institute Programme (SDI), and as part of it, we need to produce several service desk reports. The following reports are required and are to include targ...
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Яка є можливість в JSM data centre при створенні задачі в одному проєкті автоматично перенести задачу в інший проєкт?
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Dear community, I’m facing the following issue in Jira Data Center (Service Desk): I would like approvers to receive an email notification when the issue transitions to the approval status. However...
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Join us for an essential webinar where we tackle the core dilemma in modern ITSM: how to leverage AI for scale without sacrificing the critical human connection customers still demand. Over-automatio...
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Good afternoon, community, I have a field called Change category with 4 options (Minor Change, Major Change, Emergency, Normal Change) — all of these are single User Picker fields. Using ScriptRunn...
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Need a Jira Cloud alternative to Behaviours / Initialisers to restrict field values based on logged‑
We are looking for a native Jira Cloud capability (or recommended approach) that works similar to Behaviours / Initialisers in Jira Cloud We are not using ScriptRunner or any third‑party apps. Us...
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I am working in JSM Cloud Premium and experiencing a frustrating latency issue with an approval work
Hi everyone, I am working in JSM Cloud Premium and experiencing a frustrating latency issue with an approval workflow. The Scenario: When an access request ticket is created, we have an approval st...
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scenario: we have two object types in schema 'Manufactures' and 'Type of devices'. In the third object type 'phones', there are various objects that are linked to objects of manufactures and type of ...
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We are using cloud JSM and we have standart package. Our JSM team would like to improve their survey. When a customer gives 1 or 2 in the survey we would like to make comment section is requ...
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Hi All. I use Cloud solution and since 8 April I have an error: index.b894dd9c.js:75 Multiple versions of FeatureGateClients found on the current page. The currently bound version is 4.25.0 when mo...
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I have a project automation I'm working on but I need to get a Name - that is a string format - and put into a User Picker (single user) customfield. This doesn't resolve the name though ...
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This is a rant more than a legit qu so not expecting any answers ... How does anyone find anything when (most?) of the documentation is still not updated with instructions that fit the new navigatio...
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