Community resources
Community resources
Community resources
- Community
- Tag: jira-service-management
Tag: "jira-service-management"
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I need to be able to track which of our customers are impacted by a particular incident, then create a report with that information. Example - Customer ABC has submitted 5 tickets in Feb 2026 I was...
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Integrating Salesforce with Jira can significantly enhance collaboration between your support and engineering teams by streamlining workflows and ensuring seamless data synchronization. Sinergify off...
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Read how to display workflow on the Customer Portal and visualize request progress in JSM. Transform static workflow statuses into a clear ticket lifecycle to boost customer trust and reduce support ...
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Hi We are looking to implement software tracking in Jira SM to track all software accessed via SaaS or downloaded to a device, excluding Mobile Devices. I know we have to purchase the discover...
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The user cannot see the descriptions of the incidents from the web portal, and neither can anyone view them in random tickets.
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Hi everyone, We will soon start using a custom email address for our team-managed JSM project. I would like to know if the default email address (@domain.atlassian.net) will still be active while th...
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Hi everyone! 👋 A few months ago, we announced an Early Access Program for Observability in JSM powered by Rovo. Your feedback on bringing AI-assisted alerting and root-cause analysis into your wor...
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Hi Community 👋 Quick thought: customer sentiment is already available in Jira Service Management (Positive / Neutral / Negative). It’s useful, but right now it mostly stays as a “nice signal” on...
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I am missing a queue number in JIRA SERVICE MANAGEMENT. I think it is deleted by someone. How do I restore and view it? Rodrick
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I want to start using service accounts to make REST API calls in some scripts, but first I want to test using Postman to make sure I have all the correct permissions setup. I created a service...
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I created a rovo agent who has access to our service management and our knowledge base. When a customer is on our portal, he sees the wiki and the available request types below. The agent only appea...
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I'm a frequent user of the Zendesk Jira integration and have noticed an issue since the most recent update. Previously, when clicking on the URL to open a Zendesk ticket from Jira, the ordering of t...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-service-management
- zendesk
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Hello, I've got a problem I do not know how to solve. Our tickets can be escalated via an manually triggered automation rule. If the rule runs, the ticket state is transferred to 'Escaleted'. One con...
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How can we create or edit intents for the service agents in JSM? In Space settings, I only see "AI agents" instead of "Virtual Service Agent." When I select AI agents, it looks like they must be crea...
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Hello, I am currently trying to follow the procedure described in this article: “New Team Member Needs Admin Access After Site and Org Admin Leaves Company” https://support.atlassian.com/atlassian...
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I am getting the following error and doesn't load the content.: Hash 1KADKCL Trace 4d5c7f2de10744ccb1bc4684fe650f34
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We’re excited to share the next evolution of the Atlassian Rovo MCP Server: we've officially added support for Jira Service Management (JSM)! If you use AI assistants or automation to manage IT wor...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Hi everyone, I’m currently in the app publishing review process, and a ticket has been assigned to me (Ticket: ECOHELP-107591). However, I’m unable to access it — I receive a permission error / the ...
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I have an org with 2 sites, but 1 of them has Jira Service Management that we tested and decided not to use, then we removed it from the App (many months ago) but the site still exists and can't dele...
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Hello, I am trying to look into an issue why Site Admins for this project are not seeing the "Summary" field appear in the list of fields from the response for the API that gets the create field met...
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Today a customer opened a ticket via e-mail, which 99% of our customers prefer to the portal. I created a public comment that I would engage this afternoon, which should have sent her an e-mail. Shor...
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Hi, We are testing Confluence free + JSM free combo and we were wondering if it's possible to embed Confluence articles in JSM portal without users needing to have a Confluence license. I know it's...
- Confluence
- Question
- confluence
- jira-service-management
- jsm
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Hello I want to save a field with the amount of hours a ticket has been in a specific status The status name is Pending But I want to consider business hoours and working days. My project i...
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