Hello Atlassian Community! Team Europe '26, which is wrapping up after an exciting few days in Amsterdam and online, featuring major announcements for Service Management customers. For too long, service teams lived in a reactive loop of firefighting, siloed systems, and lost context. Customers and employees faced rigid…
Hi Atlassian Community Preventing change-induced outages just got easier with two major updates in Jira Service Management: Prevention Center, a human-in-the-loop workspace for assessing change risk and planning mitigations, is now in Open Beta, and AI Change Risk Assessment has expanded with new risk categories. By…
Hi Community! The Incident Command Center (ICC) is now in Open Beta! We’re rolling it out to all Service Collection Premium & Enterprise plan customers throughout October. In 2026 incident response is still too manual and time consuming. Responders spend the most important minutes looking for context instead of fixing the…
This guide shows how to build a custom data model and metric in Jira Service Management Analytics, then use them in a dashboard. You’ll learn how to combine work item data with Assets context so your team can understand which applications, services, or owners are most affected by incidents. Example scenario: You want to…
Hey everyone 👋 We've got some exciting new features rolling out over the next couple of weeks that will make using agents in automations both safer and more powerful. Agent Accounts: Choose whether agents run with their own dedicated, scoped identity or inherit the permissions of the invoking user, so you don't have to…
Hi All, We're excited to open up an Early Access Program (EAP) for the new AI Control Center in Jira Service Management. If your team is turning on AI across JSM and needs a single place to see it, control it, and prove its value, this one's for you. What is the JSM AI Control Center? The AI Control Center is a JSM-native…
hi, I can’t update assignee field, I receive error We couldn’t update the Assignee value. I have JSM user agent license and I’m administrator and service desk team in space. what could be wrong? Regards, Tomasz
Hello, we have Atlassian Premium Licenses - JSM Premium, Teamwork Premium. Now we need to setup 3 independent/Dedicated JSM Spaces for Ticket systems for multiple different EXTERNAL End customer organisations. We need to split them into different Spaces! My plan was to work with the Identity Provider and our customers…
A collegue of mine is trying to connect JSM Cloud to a shared mailbox situating in Exchange Online. He wants to connect using IMAP4 and username/password. As general practice, a shared mailbox is disabled for logging on to. It's common practice to use an app registation and permissions to read the mailbox (using IMAP4 or…
Hi everyone, We are using Jira Service Management Premium Cloud and have an existing Change Request request type on the customer portal. We have created Jira custom fields and added them to the relevant screens. We need to implement conditional field visibility and validation directly on the customer portal. Requirement We…
It looks like you're new here. Sign in or register to get started.