Community resources
Community resources
Community resources
- Community
- Tag: customer
Tag: "customer"
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Is there a way to send a password reset email to a jira service management customer? They are trying to reset their password, but are not receiving the emails. I sent them the tips in the password r...
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...o i would like to pitch the idea to my team. But before i do, I'm curious what the customer experience looks like during a journey. All of the documentation and videos i can find are from the t...
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Subject: Issue with Customer Service Management Email Reply-to Address Dear Support Team, I am experiencing an issue with the Customer Service Management customer experience email feature. I a...
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...s happening with only one user and I am able to add all the other users via portal. I've tested it on different email domains and they do get added. I don't believe the customer I'm trying to add has a...
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In many organizations, customers are not only external clients but also employees who don’t have a Jira license. While licensed users can take advantage of many queue or view configuration o...
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...eaction: hesitation At the beginning, most customers say the same thing: “We don’t want to lose what we already have.” “We are afraid Cloud apps won’t be strong enough.” “Migration s...
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For me, the strength of CSM is the ability to be able to enrich a customer and an organisation with more custom detail fields. However, when you have an overview of a customer/organisation, you c...
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Hace un par de semanas, durante el Teams25 de Atlassian en Barcelona, se anunció un nuevo producto dentro de la Service Collection: Customer Service Management. Nada más conocerlo, nos pusimos m...
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...he project's Customers (portal access) or is a Jira user. Now, in the automation, I would also like to be able to enter request participants, and since there may already be some present, I thought I w...
- Jira
- Question
- cloud
- customer
- jira
- jira-cloud
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...enefits Across All Connectors 📂 Break down silos → Bring doc, deal, customer organization, and task related data into Teamwork Graph 🕒 Save time → No more manual lookups across d...
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👋 Hello Atlassian Community! As many of you explore Atlassian’s brand-new Customer Service Management (CSM), we know one question is top of mind: How do we keep the Customer Directory up to d...
- App Central
- Article
- crm
- csm
- customer
- jsm
- new-to-jsm
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...oday's video features our Customer 360 Agent, an agent that helps to aggregate actionable insights from Atlassian's CRM systems. The agent helps me identify high-priority accounts for t...
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We often receive requests that have been forwarded from another department. If the original sender of the request is not already in the customers list, we have to go over to the Customers screen, a...
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...irectly collaborate with you inside JSM checklists, while you stay in full control. Interactive Mode — our newest feature — was built in direct response to a real customer request. One of our enterprise c...
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Dear Team, With our current system setup, when we add a customer organization to the organization field of a ticket, customers receive only the initial notification by default. To receive further u...
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...hy? Shouldn't they be synchronized by automatically associating the "Service Desk Customer" role?
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...hy? Shouldn't they be synchronized by automatically associating the "Service Desk Customer" role? Thanks.
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Hello, We are testing to set up a confluence with mostly external use. The main goal is to have space's which customers will have private access to and in the same time spaces which will be open f...
- Confluence
- Question
- cloud
- confluence
- confluence-cloud
- customer
- guest
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...In today’s service-driven world, transparency matters, not only within your team but also with your customers. Your team needs to know who’s doing what and when. Your customers want to see how their r...
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Objective: Users in policy 1 may be either a Jira user or a JSM customer Users in policy 2 may only be a JSM customer All users in the domain are managed. The difference between the p...
- Atlassian Guard
- Question
- atlassian-guard
- customer
- jira
- jsm
- user
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I am trying to give limited access for internal teammembers who should only have access to just the customer portal. They should not have the ability to create Jira projects, or other products.
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Hi Fellows, How i can add ip allowlist for portal only customers? Is it possible to limit and implement it to project level. For example i have one JSM Project and i wanted their customer portal i...
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...5485 The issue: Currently, each JSM project can only have one customer portal, where all request types are displayed – grouped by request groups. While this might be sufficient for simple s...
- JSM News & Discussions
- Discussion
- customer
- helpdesk
- jsm
- portal
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I am wondering about deleting customer only accounts vs migrating into atlassian account. We discovered that user picker when searching a name gave two choices for the same person, their atlassian u...
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We've recently turned on the Customer & Org Profiles feature in an older JSM project. We've created some custom fields on our customer records, and have enabled the ability to view the fields i...
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