Hi We have opsgenie embedded in JSM and added a few teams to operations. However, struggling to remove them. The teams we want to remove are new so there were no alerts sent to them as y...
...dded based on a value selected in the form. Once that occurs, we would like an alert to be created in Operations (Opsgenie) which then would send off an alert to that team added and link the alert t...
Hello, When a user requests a certain type of service within the portal, a specific form is presented to them asking if resources have been engaged. If the user chooses 'no' via the form submi...
...ccount does not have access to Opsgenie.", "took": 0.015, "requestId": "6e1054c5-8828-48c8-99f2-5...
My OpsGenie account was temporarily suspended due to license shuffling. After the shuffling, our admin tried to unsuspend my account, but was unsuccessful. We then tried to just delete a...
I add team member in Opsgenie team, the member is added only untill the day at 8 PM. After 8:02PM the system removes member I added.
...he Problem: If a ticket comes in marked "Urgent," but nobody looks at the queue until 9:00 AM, the damage is already done. The JSM Solution: Opsgenie (Alerting). Included with JSM, Opsgenie h...
One of the users of the Opsgenie Instance that I administer has changed the email address in their Atlassian Account but that change is not reflected in their Opsgenie Account. How do I resolve t...
Since past weekend our team is no longer able to log in into our Opsgenie subscription. Probably a payment issue for the old opsgenie account - that have have tried to migrate to new license with J...
I made API calls for Alert endpoint and observed something. When we make LIST call for listing alerts, in the response I observed entity and description fields are not available. We need to make GET ...
Hi I have a process here an alert is created through the Responder Alert that notifies the team configured against the service - Thats all good! No they pick the Incident up and assign themselves....
Hi Team, The Opsgenie app was working fine earlier. However, after I was added to a team, I was prompted to complete my profile, which required me to log in to the Opsgenie app on my mobile again. S...
I have changed OpsGenie call routing number from Opsgenie to Twilio and Updated the integration, call routing works fine but its asking for username and password to access Voice Mail
Hi all, I'm looking to get some clarification on the API migration from Opsgenie to JSM ops. Based on the documentation we have been told to migrate to JSM Ops Rest API before Opsgenie is shutdown....
Subject: Opsgenie-Splunk Integration Issue: Priority Not Reflecting We are experiencing an issue where the priority requested via Opsgenie is not being reflected when an alert is triggered t...
I am asking help writing a jql query to l findl an Initiative with any Epic that has “Program Increment” equal to 2026-Q1 Can I get some suggestions? Thanks John
I would like to set a up a role that only this role can edit epics. Can I do this? Or is there a different way to control who can edit an epic? I already added the role to my instance, how ...
My https://NAMEHERE.app.opsgenie.com/ url works fine. It doesn't validate in the support request form, however, so I'm unable to open requests. We are only sporadically receiving our ph...
I have the same email for my browser as I do my mobile android app but it keeps saying incorrect password. I have changed it for my Atlassian account and tried logging in again to opsgenie w...
Since past weekend our team is no longer able to log in into our Opsgenie subscription. Probably a payment issue, but without logging in we cannot change the credit card. I have spent a...
Hi I am trying to customize alert format from azure monitor but it doesnt work when it is delivered in Opsgenie. What could be the problem?
On the iOS app I have it configured so I receive Critical Alerts for all Opsgenie alerts I receive. This works well for high priority alerts but is too noisy and disruptive for low pri alerts. How d...
Hello Team, I am trying to add user under Opsgenie portal with full name as 'Audumbar Nikam' but somehow its adding it with name 'A' only. I tried multiple name combinations like for ex. 'N...
We have a user who can't access the site, he got a permissions alert, although he has the relevant permissions as a user. We tried to recreate the user, and then he became 'suspended'. We trie...
I am evaluating a migration from PagerDuty to Opsgenie, and I need clarification on Opsgenie's API quotas and pricing model. PagerDuty enforces an annual API request limit (e.g., 8 million requests p...
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