Community resources
Community resources
Community resources
Jira Service Management
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Dear team, We have JSM Data Center implemented, recently I got a request from a team, they have a request type called "New Report", they are asking if we can add pre-filled text for the description ...
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Hi, Is it possible to mask jira's base URL. if yes, how can we get it done?
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Hello, We have data that is being sent to a Jira automation to create a ticket. One of the fields it sends is a date field formatted like "YYYY-MM-DD". We need to be able to manipulate that to use a...
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Hi, Is there anything that needs to be done at the Office 365 end for emails to be delivered from the custom domain? The Jira end verified the DNS entries, but I don't see any emails coming through ...
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Hi, I have a case where I need to kick off a complex workflow involving several departments when a ticket is submitted to my Jira Service Management Portal (JSM). I attempted to create clones ...
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I am working on setting up a JSM project which will be used by internal agents in requesting help from seniors. In addition to the Confluence articles which are suggested as the agent is submitting t...
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Hello, I am pretty new to JSM and Atlassian Assist. I'm in the process of testing out Assist's ability to raise tickets directly from MS Teams, as that will be a big selling point with my leadership...
- Question
- cloud
- halp
- jira-service-management
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Out of the box I don't have any fields shown in the "ask for info" area -- I did not set up this product but am being asked to look at the agent -- I don't see how to add custom fields so that they a...
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I'm attempting to fetch all objects of a given type in Assets. We have 5000+ objects of the type "Computer" in our database, but when we query this object type via the API, the total returned is 1000...
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Hello, Is there a way I can export only the selected automations (multiple). Vijay
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I have a use case where I am using multiple table excerpt includes wrapped in a table transformer that joins all results with a key field. My problem appears when some of the tables are empty (which...
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Hello, In our system Jira Service Mgmnt App, we are not to able to receive new tasks or requirements previously sent it for our internal customer. We only receive the emails, but in the web app we ...
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Hey Jira users! 👋 Want to squeeze every ounce of power out of your Jira instance? 💪 I've got 5 tips to help you optimize for performance and efficiency📈 Let's dive in! 👇 1. Cu...
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Yesterday searches within a JSM project portal only returned results from the existing project. Today, it's returning results from all JSM projects. Can anybody help me figure out what change...
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Buenos días estimados Un gusto saludarles nuevamente, tengo una duda conforme los flujos de trabajo. Hay alguna forma de restringir que una transición en específico del flujo de trabajo solo p...
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I setup a subdomain, https://support.<customerdomain>.org with a redirect (with masking) to a Jira Service Management portal page, https://<mysubdomain>.atlassian.net/servicedesk/...
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Is it possible to allow external users access to a single JSM Portal and ignore IP restrictions applied to the Jira Service Management product? I would like our primary IT Service Desk to be access...
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Hello. I`m looking for information what the retention time of Assets history? I also would like to know if its possible to change this time? What's operations with history can I do actually?&n...
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HI I have Issues with Submitted form and need to reopen them wnat to use API request so I can do it a bulk. curl --request PUT \ --url 'https://api.atlassian.com/jira/forms/cloud/{cloudId}/issue/{...
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We use JSM and currently only have one project. We are considering splitting that project into 2 - lets call them A and B. Tickets would come in to Project A and be dealt with & clos...
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Hi everyone, I'm looking out for a solution to be implemented within Jira Automation, I would like to get a placeholder date value by adding 90 days to the current date. I could see smart valu...
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We have a standard JSM license and we are seeking an help/guide to create a Incident/Request management.
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With a Scriptrunner Listener script, I'm trying to access the comments in an issue. def issueKey = issue.key def allCommentsResponse = get("/rest/api/3/issue/${issueKey}/comment") &n...
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Based on incoming alerts, Operations/OpsGenie will notifiy users via voice calls, if so configured. Is there an option to extend the ring duration? After 1:32min our Jira instance hangs up the call...
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Following this guide https://confluence.atlassian.com/jirakb/how-to-schedule-assets-import-using-automation-for-assets-1155466867.html I set up my web request https://api.atlassian.com/jsm...
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