Community resources
Community resources
Community resources
Jira Service Management
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Tenho uma História no Jira que possui Test Cycles vinculados através do plugin Zephyr Scale. No entanto, ao tentar obter os Test Cycles vinculados usando o GET para o endpoint: https://DOMAIN.a...
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So essentially I need help with creation of an open source JSM Project without adding additional users to my billing cycle. I need to create a customer service portal for ticket creation wherein any ...
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We have launched our virtual service agent to a pilot group of people. We have 20 knowledge bases connected. Everything looks to be set up fine. Some users are reporting the bot is unable to answer a...
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Hello, Just had a quick look through the new Views feature for Jira Service Management and I've found the Swimlanes feature that has been added. We're thinking this might be quite usefu...
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...omments via E-Mail to the customer. This is not working and we tried to do this at the settings. We also put E-Mail Attachements in the settings on public. But still the customer has no access. Do s...
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...ny downtime for Jira Cloud, but I am wondering if any configuration, scheme, or anything like that will be impacted. Is this true? If so, is there any documentation that explains what could be i...
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we are trying to make the payment for our outstanding invoices. Unfortunately the system is not allowing us to make payment need help
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Dear all Is there any way to your knowledge? restrict the ability to add users from a specific group to request participants restrict the number of users (exclude users from a specific gr...
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I am setting up a Jira automation rule to send an email to every user who has open tasks. The email should include details of all their open tasks in a single message sent to them every day. However,...
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Hello! Is there a way in Jira Cloud to make the attachment section required only for selected users? I would like to add leaders to a group and for these people, it would not be required to select...
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Hello Everyone, Does anybody have a usecase or some reference for Ship Line/Freight Forwarding achieved using JSM?
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https://www.loom.com/share/4accf30626ac4bf4b1e32a5ea6a29fde In this video, I'm reaching out for help with integrating the Jira Assistant app into Slack. I uninstalled the app due to ...
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Dear Team, May I confirm the data residency for data on Jira Service Management can be stored locally in Singapore? Thank you very much. Louis Lim
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Hi, I made a simple script to run a job, cleanese & import in Data Manager from my jira assets schema as the documentation explain; the issue is that the import fail because the Attr...
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In our case one options are Jira, mail, portal and so on.. My customer does not want to see the option Jira. Instead they want to rename jira with something else.
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Hi. I am able to set up JSM Chat into my company's Teams. But how will my client be able to access this chat box? Do they need to set up a Teams account? Or do they access our chat via the JSM Portal...
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Hi Community! See this help article: Jira Service Management issue sharing | Jira | Atlassian Documentation My question is - Customers can Share an Issue AFTER the Is...
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We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
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Hi, We have an automation that accesses raw ProForma form data (standard forms only) and uses it to pass through a condition to perform actions. We use this smart value to retrieve the data: {...
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HI All, I just want to be able to add emails to Jira tickets... how do I do this?
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In cascading option if selecting India then Pune, Mumbai ,Deharadun this configuration can be done. However , selection is limited at a time . If I want to select India with Pune and ...
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I am looking to add a customer as an approver in a Jira ticket. The customer is not a requester but can be an additional recipient. I want to create a step in the workflow called "Waiting for Approv...
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Hi everyone, I’m running into an issue in Jira Service Management where multiple participants end up added to tickets (either as Watchers or Request Participants). Every time a new comment is added—...
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I have JSM Incident issues that are cloned and the clone moved to another JS project. I am trying to create an automation that is scheduled for 2-3 times a day to run through all open JSM Incident is...
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I am looking for examples of knowledge bases that are external/customer-facing that have been built on Jira/Confluence for some inspo. I am revamping our Help Center and we use Jira.
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