In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
This workaround is intended to people that would like to set up an “Alert Notification” whenever a specific issue queue has reached a certain threshold. We will make use of Automation For Jira, JQL, ...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
Hello, We are using Jira Service Management for our support services and the Assets Management where we have the customers, their contracts etc. When a customer creates a ticket, we retrieve the cus...
Hi, We are using Jira Cloud premium. For adding new customers to Jira Service Management portal, admin has sent the invitation. New users try to sign up on to the JSM portal. It is asking reCAPTCHA ...
As Jira does not support out of the box usage of versions of a different project in the service management project I decided to create a custom field reproducing the same options (versions) as in the...
I have an automation set up to create tickets in other projects when certain requirements are met. I want the assignee from the initial ticket to become the reporter in the new tickets. However, I'm ...
I am writing to express serious concerns about ongoing billing problems with my Trello Premium account. Since March, I have repeatedly attempted to pay for my Premium subscription using approximately...
I currently have a code that submit a service desk form using python, but it is not very efficient as i am passing cookie with the requests. Initially, these cookie takes around 10 days to expire but...
Hello, I work on a dashboard and I want to know how much ticket I have for each organisation. I don't find the field organisation in the list. Some one know how to do that? Thanks
Hello, Is there any way to set/update opsgenie service tier via api? I can find all other parameters including audience, etc but this attribute seems to be not available via any endpoint? &...
I have an Atlassian account for BitBucket and now I received an invite from a company to join the Jira setup. The link I received point to : https://companyname.atlassian.net/servicedesk/customer/po...
Hello, I am trying to set a condition for the custom field "CE". The transition should only happen in case CE >= 1. We have set this condition in other workflows in the past, but when we try to t...
I am a user and seems I cannot find projects assigned to me or I am not able to assign projects to team members.
Hello Team, I'm using below link to connect to JIRA. However, the connection is successful but still not able to view the table names or list. I'm getting operation timeout error. https://learn....
Good morning all, I would like to pull reports on tickets submitted by department. We are using Atlassian Access and I can see the department is being pulled into the Atlassian account of the report...
When we reach the maximum limit of automation. It'll affect the email sending as well right?
We utilize forms for submitting requests, and these forms include a field for attaching files. Previously, the forms functioned properly. However, today, we found that attachments are not di...
"trigger notifications to the approvers after every 24 hours until they approve the request, so that instead of going into Jira and see on which exactly they need to take an action." Can we ...
Hello I have created a few SLAs 1. TIME TO FIRST RESPONSE - 8h 2. IN PROGRESS - 96h 3. COMPLETE RESOLUTION - 720h (this start from In progress) Issues - 1. SLA in 3 is not...
What's the difference between a Sandbox and DEV Jira environment. Are there pros and cons to have both? Part of our Package we get Sandbox, is there a reason we should have a DEV environmen...
I need 2-3 features for the JIRA Service management account I want to invite external users, maybe clients or stakeholders, to raise issue tickets and keep track of the tickets as well. I wa...
Is there anyway to setup the Priority by default as Highest Priority when Issue Type Bug been selected during Jira Ticket Created? Currently it is defaulted as Medium Priority during ticket ...
HI, I noticed that since moving to centralised user admin access, my site admin turned user admin is getting a something went wrong error when they access the Portal-only customers area. The...
Olá. É possível utilizar dois campos numéricos em um formulário e realizar a soma entre eles utilizando advanced formula?
if I update a comment on one JSM ticket, I want to update the same comment in linked issue of Software project.
In one of my JSM project, I have a Urgency field with values critical, high, medium, low. when urgency = critical i want to set priority to critical urgency = high i want to set priority to critica...
Within Jira Service Management we currently support many languages. Is there a way to find analytics on the number of support messages we receive in different languages?
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