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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Has anyone experienced an issue where emails sent to the address to generate a new ticket without any other reference on the email doesnt generate a ticket but attaches to an existing ticket rather t...
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Dear Community Member's, I hope you all are doing well!! As an Jira Admin I want to try to configure the CSAT trigger for the Customer satisfaction survey in the default workflow of the ITS...
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Hi guys, Is there any way we can create a custom template for JSM and JS? Like the current company I work, the flow of the board having so much more than the initial JS template, so I always have t...
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How can I report (JQL) on reporter attributes? i.e. I have a reporter with 'AD Department' as an attribute - so I want to show all tickets logged where the reporter has AD Department = DEPT NAME.
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project X contains 2 request types i need to make every service desk agent see only the request type that raised on his dept. and cannot see other request type .
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I tried to use this link: https://support.atlassian.com/contact/#/ but I was unable to continue filling out the form. After I put my link in "What is your URL?" I was unable...
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Bear with me here, I'm lost. I watched the Atlassian Workflow Webinar the other day and have looked online, as well, but having trouble getting these set up. Wanting to add new statuses for more clea...
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Trying to write an automation that: An individual enters a team id in a field and that triggers a comment to be added with the Opsgenie services that the team is a responder and another comment is a...
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I have a general question, I am on a team managed project; and it's setup as an Operations - Business Team type, however, we are looking to change that type. I noticed that the Team Type drop-down...
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I have created my custom forms for each type of service request for my lines of business. Now i want to apply those forms to be options in the Help Portal but cannot figure out how t to get them to p...
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Hi, I want to develop a cross project automation where once an initiative is created in a Software project, if specific criteria are fulfilled, it will generate a story in a Service project. However...
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Is it possible to rename Assist app or rebrand the logo ,like customize it as per organizational requirement, policies?
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No longer an issue, no reason why, just works now.
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Hi, Is it nowadays possible so that only people that can actually use the "share with customer" button see it. If the users don't have agent status the comment is still there but posts an int...
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9 maddem 14 gün geçmesine rağmen hala açılmadı lütfen gereğini yapıp yeşil yaparmisiniz
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I need a more in depth guide on how to perform Imports and Exports. I followed the available videos and guides on the Atlassian website with little luck. My implementation- I tried to take a...
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Would it be possible to allow users to set a status such as "Out of Office," "On Vacation," or similar? This would make it easier to see resource availability when assigning cases. Additionally, thi...
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I am fairly confident in understanding what the "People and Access" tab is for, but what exactly is the "Directory" tab used for and what access am I granting if I add a user or organization to that ...
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Hi * We use JSM with asset management und created several asset object custom fields in Jira Issues. All Jira users can modify these asset object custom fields (select the asset in jira issue)...
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Hi Community, In our Service Management Product, an email is sent to the customer. For example, if @someone is tagged in a comment, customer receives a notification email with the comm...
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Tenho uma História no Jira que possui Test Cycles vinculados através do plugin Zephyr Scale. No entanto, ao tentar obter os Test Cycles vinculados usando o GET para o endpoint: https://DOMAIN.a...
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So essentially I need help with creation of an open source JSM Project without adding additional users to my billing cycle. I need to create a customer service portal for ticket creation wherein any ...
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We have launched our virtual service agent to a pilot group of people. We have 20 knowledge bases connected. Everything looks to be set up fine. Some users are reporting the bot is unable to answer a...
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Hello, Just had a quick look through the new Views feature for Jira Service Management and I've found the Swimlanes feature that has been added. We're thinking this might be quite usefu...
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...omments via E-Mail to the customer. This is not working and we tried to do this at the settings. We also put E-Mail Attachements in the settings on public. But still the customer has no access. Do s...
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