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Singling out the non-approvers

Brian Jennings April 25, 2024

In our Change Mgmt workflow we need a minimum of 5 people to approve a change. The CAB is generally 7 or so people. If, say 3 or 4 of the CAB have "Approved" it, how would I go about setting up an automation rule to alert ONLY the remaining CAB members that their approval is requested. I'm not sure that this can even be done since the CAB members are selected when the ticket is created, so it's hard saying who may/may not be in any given CAB. If it can be done, I'm guessing it wouldn't be easy. Thx!

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