Hello Atlassian Community! 👋 We’re excited to announce the calendar view of issues in Jira Service Management – one of your top requested features! It’s a great way for team members to plan, track...
Hello Atlassian Community 👋 , When we launched our early access program for multiple help centers, our goal was to enable our Jira Service Management customers with the capabilities to de...
Hi Community! It’s Shaun with the Jira Service Management team inviting you to ask us anything about moving your IT Operations work from Opsgenie into Jira Service Management. We’ll answer your que...
Hello Atlassian community 👋 We’re excited to announce we’re now supporting multiple languages in Forms in Jira Service Management. You’ll be able to translate your forms into multiple languag...
Hello Atlassian Community! We’re excited to share a few new updates to streamline change review and approval: new risk insights parameters, and new customization options for risk insights. ...
Hello Community! 👋 We are back again with another quarterly roundup of our latest and greatest feature releases from April to June. Same as last time, we’ve got Loom video walkthroughs so you c...
Do you need to offer incident and alert management support across multiple Slack or Microsoft Teams workspaces but are unable to effectively connect them for one system of record or swarm? ...
Hello Atlassian community 👋 We’re excited to announce that you now have the ability to restrict request types in Jira Service Management – one of your top requested features! There may be t...
Hello there Community! You’ve probably already heard the good news that the alert, on-call and incident response features are now easier to access in Jira Service Management Cloud. We’ve r...
A few months ago we announced the General Availability of reports for Assets in Jira Service Management. We’re now pleased to introduce several enhancements to help you gain a better understanding of...
Hello Community! This June, we are going in on all things Jira Service Management. Throughout the month, we’ll provide Community members with a ton of fun opportunities to learn more about Jira Servi...
Hello everyone! 👋 We’re excited to announce a new feature for Jira Service Management. You can now restrict the visibility of internal notes, based on your project roles and groups. 🎉 ...
Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v...
Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Body: 👋 Hello Atlassian community! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEg...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, I’m Rachel, a Product Manager working on Jira Service Management. I want to share some changes coming to your site in the next few months. Since July of 2022, we’ve been changing how parent/...
Jira Service Management provides a robust platform for managing IT, but effectively evaluating the value delivered by IT requires a strategic approach to metrics, one that can look past the ...
Tech debt, security concerns, and a lack of visibility continue to plague enterprise IT operations teams charged with shipping and supporting digital products and services that produce billions in re...
...ssue filtering and reporting across Jira and Jira Service Management Extended Integration Ecosystem The true strength of Atlassian's toolset lies in its integration capabilities: 1. B...
We’re excited to share that the new issue & alert remediation capabilities we shared earlier this month are now GA for all eligible customers. This includes: 🆕 Action - Delay: One of our mos...
Hello Atlassian Community, We have an important update to share regarding AQL for Assets in Jira Service Management cloud. AQL supports queries on Status attributes using the Name of the Status. ...
Hello community 👋 We’re excited to share that the Jira Service Management virtual agent is now available on your customer portal! The same powerful AI service experience we built for Slack can now...
The help center is a critical component of your service experience, whether you're supporting employees or customers. It serves as the front door where users come for all their support needs, making ...
Update: Based on the latest communication we received from Google, customers using Jira Service Management need not take any action until September 30, 2024. We are currently investigating the p...
Hi all! I’m Makarand, Product Manager on the Jira Service Management Automation team, and I’m excited to share a look at some new automation features rolling out to your teams starting today. We’re...
...FFECTED_ATTRIBUTE" ORDER BY hist."CREATED") AS next_new_value, LEAD(hist."OLD_VALUE") OVER (PARTITION BY hist."OBJECT_ID", hist."AFFECTED_ATTRIBUTE" ORDER BY hist."CREATED") AS next_old_value FROM public."A...
Hello, Atlassian Community! 👋🏻 We hope you’ve been enjoying JSM June and have got a special surprise to send off the month - another installment of Bite-sized Learning! This time we’ve go...
Mistake 19 One day a former employee contacted the company to complain about Jira data being sent to their personal email address. Upon investigation, I discovered that data was being sent to hundr...
Did you know that over half of the service projects in Jira Service Management are created by teams outside of IT? At Atlassian, in addition to ITSM practices, we rely on Jira Service Management fo...
...he first step to genuine service performance monitoring and enhancement. Lean into the red: how to monitor genuine service performance? To effectively combat the Watermelon Effect and gain a true...
Introduction At the end of 2021, I had one of the most sleepless nights of my career. This story is about a problem we faced with the SLA calculation feature in Jira Service Management, which pushe...
Hello Everyone, I am excited to announce that we have started rolling out the ability to add multiple support email addresses in JSM project. Now you can add upto 10 email addresses in each project...
...hare all public (customer-visible) comments made in a issue via email. This design is particularly useful in scenarios where you want to generate reports, notifications, or emails that i...
Hi all 👋 We’re excited to share that Jira Service Management’s newest AIOps capabilities, alert grouping and post-incident review (PIR) creation, are now available in beta for all Cloud Premi...
Product Update - 2nd July 2024 This feature is now GA and available to all customers. I’m happy to share that Copy Product Data for JSM is now available as a beta for all customers. This ...
...s to meet the performance and reliability standards you expect from us. All changes listed below come into effect on or after 30 Sept 2024 and will apply to use of AQL in our user experiences and public...
Create custom request type templates for Jira Service Management to streamline support procedures and maintain project consistency. In my last article for Jira Software, Jira W...
Summary When making updates to Opsgenie/JSM Operation Alerts you will see that when you manually interact with Alerts in the UI, or using the REST API it will go through the Default API Integration...
In January, we had the privilege of co-hosting an insightful webinar with Atlassian and ACE Solent, focused on optimizing IT Service Management (ITSM) efficiency through integration, particularly wit...
Jira Service Management by Atlassian is a powerful platform for managing service requests, incidents, and customer support. To set up a successful service management system, careful planning and cons...