Community resources
Community resources
Community resources
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Jira Service Management
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
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Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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Hello Assets Community 👋, Following our previous announcement, we’re excited to announce the release of an update to the behavior of the Assets custom field on the portal - a change aimed at ...
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Update July 8, 2025 We’re thrilled to add another integration to the list! New actions: Google C loud Platform Using the new Google Cloud (GCP) connector, you can quic...
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I’m excited to announce that we've launched a major new capability to create and curate full-length customizable Landing Pages in your JSM Help Centers and showcase them as smartlinks on th...
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Hi everyone 👋 We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys! Journeys provide a clearer way for you to vi...
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Hi Atlassian Team, First off, I’d like to share my appreciation for the recently released Playbooks feature in Jira Service Management. This capability brings structure and automation to issue reso...
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...nvite Jira Service Management ChatOps bot to both public and private channels that the user is a member of. These permissions ensure the bot can function correctly in those channels once it's added. PS: T...
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With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how At...
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Are disparate IT data sources causing headaches for your service team? Is outdated asset information slowing down incident resolution and complicating change management? In today's fast-paced digital...
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Hello Atlassian Community, We’re excited to announce that Assets custom fields are now fully supported in Jira’s new and improved issue transition screen! 🔧 As part of the Jira platform’s recen...
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Hello Community! 👋 We’re thrilled to announce the next evolution of our Okta integration: two powerful new automation actions – Add user to a group and Suspend user are now available in ...
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We had a blast catching up with many of you at Team ‘25 in Anaheim last month, and showcasing the latest AI innovations in Jira Service Management. If you weren’t able to join us in person or catch t...
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Hello community! We're on a mission to evolve the schema templates in Assets in Jira Service Management to help you move in quickly, and gain value fast! To do that, we need your expertise… Are y...
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UPDATE: We've wrapped up our Ask Me Anything for Change Management! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like to ...
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Hi everyone, We’ve been focusing a lot this year on providing you with more robust ways to restrict who has access to what in Jira Service Management. Now we’re excited to announce the ability to...
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If you’re in London or Seeheim-Jugenheim this May, don’t miss the chance to connect with Atlassian’s Service Management team at two of Europe’s top Service Management events: SITS 25 and SERVIEW Summ...
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This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really doa...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workday! Now you can manage HR workflows, like employee onboarding and queries, without leaving Jira...
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Hey all - last week I had a live study session for the ACP-420 Automations (full video embedded below). Automations are found across Jira, Jira Service Management, Jira Product Discovery, a...
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Hello Community, We’re excited to announce that project admins can now unblock customers’ email addresses in Jira Service Management. A customer email address can automatically be added to a supp...
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Summary: If you’ve set up your Jira Service Management project to receive requests from an email address, it may sometimes happen that your email requests are not processed as expected. These email r...
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📣 Our next ITSM webinar is coming up on April 30! Join the live event to learn how to accelerate software time-to-market and deliver greater value to your customers. As every business is becoming ...
