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Jira Service Management
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The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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Hello Community! We’re excited to announce the launch of a new feature that allows Insight admins who import CSV or JSON files to pull their data directly from a URL, instead of manually creating a...
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Hello everyone! We are excited to announce that in a soon to be released update to Jira Service Management , Jira Software and Jira Work Management users will be able to view and edit the contents...
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Sometimes, we would like to show some fields in the Customer portal(when the customer is viewing the request) that are not part of the fields filled in during creation. Currently, using only the Requ...
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Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...
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Hey Community! 😄 I’m Michelle, the Product Manager who’s been looking after Jira Service Management’s Customer Notifications. We’ve listened to your valuable feedback around how you’d like your cu...
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Featured IT Lead Stephen Neil on how JSM and New Verve helped Mary's Meals scale their service and assets
Today, we're highlighting one of our customer success stories, Mary's Meals, and how they used Jira Service Management along with Insight to deliver greater value today with the help of Atlassian Sol...
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We want to hear from you! We see Customer Management as an extremely important aspect of Jira Service Management. We are making significant investments in improving the experience for all comp...
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Howdy everyone! The purpose of this post is to share with you all the new documentation created by the AMER JSM Team in the last few months. In the past quarter, the AMER JSM team has been workin...
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Jira Service Management can be used to help many different types of customers in many different ways. For many customers, raising support through emails is one of the easiest and most convenient ways...
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Hi Everyone, In this video tutorial we showcase how you can build a Jira Service Desk using Forms. You will be able to build a full end to end Jira Service Desk with the help of pre-built Jira Templ...
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TL;DR In December '21 we announced changes to the incident management workflow for all Jira Service Management Cloud customers, since then we have heard from many of you that these changes negatively...
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The Early Access Program has now concluded. This functionality is now available. Learn more here. ------------------ TL;DR: Request early access below to try Jira Service Management’s new convers...
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TL;DR : Paid cloud accounts can now requ est early access to try Jira Service Management’s new incident management integration for Microsoft Teams below. Hey Atlassian Community! We’re excite...
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We are very excited to announce the release of a new experience for configuring request types in Company Managed Projects. This experience will make it easier for you to create service catalogs that ...
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Hello Community! Jira Service Management has had quite the journey over the years and I am excited to share that we recently hit a new milestone, Jira Service Management Data Center 5.0! This release...
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Hi Community, In this tutorial we will show you how you can dynamically change the options of an insight object field depending on a previous insight object field selection. We'll be creating...
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TL;DR: A new Risk Insights panel has been added to the change management workflow. Agents can now quickly scan the services related to any change request to find related incidents and conflicting...
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...LAs at scale. We are interested to learn more about how you manage SLAs across your organisation, and the true value of reusability/high-level visibility.
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UPDATE June 13, 2022 -- Thanks for submitting your questions 👏. Here's your answer video. You can also see the video with full transcript in the Forms Group --> click here. ...
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This feature is progressively rolling out starting Tuesday 24 May 2022. If you are a Premium customer using Release Tracks then it will be available in your next release window. We are excite...
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You can now binge all 7 episodes of our JSM Lightning Talks on-demand. We designed this free webinar series to help you unlock high-velocity teams with Jira Service Management. We’ll cover deep div...
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Hi everyone! Today we want to share the way we imported services and service-related info. When Atlassian announced Opsgenie’s Service and Mindville Insight integrations into JSM, it transformed ho...
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Hi Community, In this tutorial we will show you how you can automatically set approvers from an insight object's custom field selection using Insight Management and Jira Automation. &...
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Hi all, Jira Service Management has just rolled out a feature that allows you to duplicate request types within a project so you can create your service catalogs faster. This is designed to a...
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このページでは、「“ちび”っとJira Service Managementを体験しよう！キャンペーン」 について、よくある質問とその回答をまとめています。お探しの質問と回答が見つからない場合は、 キャンペーンの内容については、「ちびっとJiraを体験しよう！」キャンペーン事務局 atlassian-campaign@event-info.jp にメール...
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This workaround is meant to help projects where from an email request it is necessary to get the information from the description field and throw it in specific Jira fields, thus not needing to add t...
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When running a CSV import for Service Projects, it’s not possible to import the request type field with its current names, like “Get IT Help“ or “Onboard new employees“. It’s necessary to use the r...
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Forms capture data. But forms don’t do the work of getting that data to the people who need it most. We’re excited to announce that there are four new Automation components t...
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Hey everyone! The purpose of this Community article is to provide a couple example queries for using this experimental API with both cURL and Postman, which is in reference to the KB API Developer ...
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Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our ne...
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As tracked at JSDCLOUD-4317, Jira Service Management's CSAT survey comments are not searchable via JQL . This article introduces a workaround to make them accessible via a custom ...
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Hi everyone! This article is to provide a quick overview of how to pre-populate fields (such as: summary/description) from a Customer Portal URL. To do this: Navigate to a Customer Portal R...
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Problem When trying to open attachments via notification email, sometimes you can face a 500 error, like below: Customer notification Error when trying to open the attachment...
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We are very excited to announce that work categories can now be used across all of your service desks (these were previously pre-built into the ITSM template). Additionally, we’ve shipped feature imp...
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Hello Atlassian Community 👋 Today we’re excited to announce that seamless conversational ticketing is now available in Jira Service Management. Meet your team where they already work to capture re...
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Hi Community, It’s been over two years since we’ve been able to see each other in person and I am so excited to share that we have a ton of ITSM activities planned for Team 2022 from April 5-7.&nbs...
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Hello community team! If you missed out on the Jira Service Management Lighting Talk series, you are in luck. Every episode is available to watch now on-deman d . Watch now, from any time, anywhere...
Coming Soon: Insight Changing to Assets
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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