Community resources
Community resources
Community resources
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Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Update: The date has been moved from November 20th to December 11th -- apologies for any inconvenience. We look forward to seeing you then! Hi Community! We are back again with another AMA ...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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📚 The Great Book of Elf Recipes We’ve covered Portals, Request Types, Queues, and SLAs. Today, we’re going to give your team the greatest gift of all: Silence. The Scenario: Imagine if every s...
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⏱️ The Countdown Clock We have organized the queues, but how do we make sure the most critical tasks get done on time? The Scenario: Santa must launch the sleigh by midnight on the 24th. He can...
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🤯 Organizing the Chaos Welcome back to the Jira Service Management (JSM) Advent Calendar 🎅 We have our Front Door (Portal) and our Sorting System (Request Types). Now, we need to make sure...
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✉️ Sorting Letters to Santa Yesterday, we built the Front Door (The Portal). Today, we need to make sure the mail goes to the right desk. The Scenario: Santa gets millions of letters. ...
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🚪 The Entrance to Santa’s Workshop The Scenario: Imagine if every Elf had to walk all the way to Santa’s big oak desk just to ask, "Where do I find the PTO form?" or "My paycheck is short 5 cook...
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🚨 The final webinar in our series, AI-powered ITSM: from concept to reality, is on December 10 at 11 am PST/AEDT/CET! This is your last chance to earn the AI-Powered ITSM Pro kudos ba...
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Hello Atlassian Community! Atlassian's Jira Service Management (JSM) is truly a world-class offering, and I personally find its built-in Service Level Agreement (SLA) capability to be incredibly va...
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SCIM for Portal-only accounts Learn about how to configure SCIM for Portal-only accounts here Today we're leaving a quick note that SCIM (System for Cross-domain Identity Management) ...
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Hi Power Users! We’re excited to share a sneak peek of our upcoming Advanced Conditional Logic feature for JSM Forms. Check out this short demo video to see early designs in action: We’d...
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Hello Jira Service Management Community! As you may be aware, we introduced the Customer Service Management app, packed with functionality purpose-built to meet your external customer support needs...
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The next webinar in our AI for service teams series is coming up! Join and earn another kudos badge.
🔔 The next webinar in our series, AI-powered ITSM: from concept to reality, is coming up on November 12 at 11 am PST/AEST/CEST! In this webinar on The Atlassian approach to AI-po...
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...eal Magic Isn't Just AI—It's the 'Teamwork Graph' While the AI agent, Rovo, is a headline feature, the true innovation powering the CSM app is the Teamwork Graph. This is a powerful intelligence l...
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Hi Atlassian Community! 👋 We’re excited to announce a new way to connect Automation rules to Workday using API client for integrations (2LO Authentication)! Using this authentication method, you c...
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"Suddenly, we weren’t just reacting. We were optimizing." - Chris Green, StarCompliance Chris Green isn’t just an operations leader. He’s a bass-playing, g...
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Hi Community! We’re excited to announce the launch of two highly requested features in Jira Service Management Change Calendar. These updates are designed to help IT and change management teams pla...
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Keeping stakeholders informed during an incident is crucial and increasingly complex. As service teams grow, incidents can affect a broad range of stakeholders, including internal teams, external par...
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Why It Matters and How It Relates to The Atlassian Service Collection Ask most IT leaders what they wish they had better visibility into, and chances are you’ll hear four (technically, three) fa...
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🌟 Journeys now in features for all Premium & Enterprise customers We’re thrilled to announce a recent update, Journeys will be available in Features for all Jira Service Management Premium and...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Data Center What is shown? Email...
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A small signal can change behavior. This micro badge shows “🌱 3 mg CO₂e saved” right in your issue view. You can use the same for other badges or calculate values. It’s intentionally heuris...
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Earlier this year, we announced the full transition of Opsgenie’s capabilities into the Atlassian platform. With embedded operations capabilities into Jira Service Management, you can access a comple...
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Hello Atlassian Community! We're pleased to announce that activities from Assets in Jira Service Management are now included in the Atlassian Administration audit logs. This means you can now centr...
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Hello Atlassian Community! Assets in Jira Service Management now supports Smart Links! You can insert Smart Links for Assets objects, object types, and schemas into any Atlassian editor that suppor...
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Introduction Migrating from a legacy ITSM platform to Jira Service Management (JSM) is more than a technical upgrade, it's a strategic shift toward agility, collaboration, and cost-efficiency. Whet...
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Guess what? The virtual Atlassian Community Events (ACE) chapter we call ITSM/ESM Masters is having its second-ever in-person event at Team’25 Europe in Barcelona! ITSM/ESM Masters is an ACE cha...
