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Jira Service Management
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Hello community! 👋 Sharing news about an exciting a new addition to the issues for attention insight! SLAs breaching will now be included in the board insights panel alongside your stuck and ...
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On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts to...
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Hello everyone! 👋 We’re excited to announce a new project summary page for Jira Service Management! The project summary page gives you a dashboard-style overview of your project. You can us...
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Hi Asset and Config Management Champions! Thanks to everyone who joined our "Tame IT Chaos: Mastering Asset & Configuration Management" webinar! Your engagement and thoughtful questions made...
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Hello Atlassian Community, We're excited to announce that Selective Data Copy for Jira Service Management sandboxes is now generally available! This feature will be available for Jira Service Manag...
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Struggling to get an ROI on your ITSM investment? A commissioned study by Forrester Consulting on behalf of Atlassian: The Total Economic Impact™ of Jira Service Management, just dropped a...
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Hi community! I’m on the Atlassian product management team and would love to learn more about your experience with your current external customer support solution (e.g., Jira Service Management, Ze...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? A customer account added to a support p...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? The Portal-only customers page where yo...
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Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core, Confluence Deployment Type Jira Cloud, Jira Serv...
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Update: The CSV importer is now live (as of 22nd January 2025) and available to all customers using Jira Service Management. In order to initiate and complete an import, you must either be an Org Adm...
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Concept Relates To Application Type Jira Service Management, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center, Confluence Cloud, Confluen...
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Hello Atlassian Community! 👋🏻 I’m excited to share the next development in our journey to bring you more customization capabilities to Help Centers in Jira Service Management! We previously ...
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Hello Community 😃 We're excited to announce the rollout of a new feature in Jira Service Management: Request type groups for HR projects 🥳. This enhancement is designed to streamline how HR...
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You have questions. We have answers! By now, everyone impacted knows Opsgenie is merging with Jira Service Management (JSM). However, judging by the number of related questions in the...
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I’m excited to announce that the ability to link projects to Help Centers is now available in Jira Service Management Premium and Enterprise 🚀 In July, we released Multiple Help Centers&...
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This workaround is designed to assist Jira Service Management (JSM) projects in exporting new organizations in bulk. At present, there are limitations, as creating multiple organizations in ...
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Hi, Community! Effective incident management is crucial for minimizing downtime and ensuring quick resolution. Automating incident communications in Slack and Microsoft Teams can significantly stre...
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Hi, Community! We announced the streamlined incident UI in May, which brings alert, on-call, and incident response features into Jira Service Management. Since the launch, we have been gathering yo...
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We know that many teams capture confidential and sensitive information in their service projects. We hear this from many teams, but especially those in HR, legal and finance where it’s crucial that c...
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Last time, we talked about our Virtual Service Agent. Now, let's get into the details of how we made it work. Imagine this: you want to make sure your customers fill out all the necessary infor...
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👋 Hi Atlassian Community! Are you wrestling with tangled IT dependencies and struggling to keep track of your assets? You're not alone! I'm excited to invite you to our upcoming w...
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting smart values for Forms in Jira Service Management. Eliminate manual data entry and leverage dynamic data by accessin...
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Hi all! We’re rolling out nested if-else conditions, a new delay action, plus new ways to fine-tune the way you bring 3rd-party tools into your rules. This includes: Nested if-else conditions: ...
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Hey Atlassian Community, Earlier this year, we introduced a new feature that allows you to copy selective projects and spaces into your Jira and Confluence sandboxes. The functionality to replica...
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