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Jira Service Management
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The Jira Service Management team is energized from meeting many of you in person during our Atlassian Presents: High-Velocity ITSM event in London. The most highly-rated sessions at the event were ...
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Hi everyone, We are excited to announce that we are making some improvements to request types to make them better suit your needs. All fields for Jira admins We just released the new field pan...
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To our friends on Community! We wanted to let you know that you now have access to team-managed projects in Jira Service Management. All you have to do is turn them on in Product Settings! So, wh...
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This workaround is intended to people that would like to set up an “Alert Notification” whenever a specific issue queue has reached a certain threshold. We will make use of Automation For Jira, JQL, ...
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Today kicks off our live digital experience, Atlassian Presents: High Velocity ‘22! We hope you enjoy learning new ways to empower your teams with Jira Service Management during today’s sessions. W...
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Today kicks off part one of Atlassian Presents: High Velocity ‘22 in London! We hope you have a blast meeting our ITSM experts in person and learn new ways to empower your teams with Jira Service Ma...
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We’re a week away from Atlassian presents: High Velocity ITSM, our one-of-a-kind experience featuring a conversation with multi-platinum global music artist and producer will.i.am on music, technolog...
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Hello Jira Service Management Community! You may already be familiar with team-managed projects as they’re currently available in Jira Software and Jira Work Management. We’re now giving you an opp...
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From restoring service quickly when an incident occurs to understanding the context of every change request, modern Development and Operations teams collaborate and streamline their work so they can ...
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Featured 📣 Early Access Program for Jira Service Management- All fields available in request types page
Hello everyone! We have an upcoming release of a new request type configuration experience in Jira Service Management, and we’d like to invite you to join a limited Early Access Program! With thi...
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Hi everyone! This is Devin from Jira Service Management Cloud asking to hear your thoughts and experiences around issues with no request type set. We know that some users experience unde...
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Featured How we’re addressing your feedback on the issue create experience in Jira Service Management
Hello everyone, This is Jehan from Jira Service Management with a follow up to an issue create release that we had begun rolling out. While the majority of you provided overwhelmingly positive feed...
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Hi all, We recently launched a new feature that allows you to change the workflow (or issue type) of a request type. How does it work? This feature lets you change the underlying co...
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G’day Atlassian Community! As I mentioned in my previous post, your feedback – whether it be reporting bugs, suggesting improvements, or commenting in the Community – plays a huge role in shaping t...
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...eturns true if any content is returned for the webResponse.body.data.first s...
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Note: This early access program is closed and this feature will be available to all customers mid-December 2022. New feature: change the issue type of a request type Hello everyone! We ...
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Featured Default Request Types (Now Available in the Feature Labs section of Jira Service Management Cloud!)
Hi everyone! This is Jehan from Jira Service Management Cloud with a new Feature Labs release. We are excited to "Default Request Types", a new feature that will ensure that issues no longer lose...
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Hello everyone! We are excited to release a new capability on Jira Service Management which will enable project admins to add links to external resources on their Portal. The external resou...
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Update: This release received strong user feedback. We contacted many of the commenters and are following up with updates that are outlined here. Hello everyone! We are very excited t...
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The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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TL;DR : Paid cloud accounts can now requ est early access to try Jira Service Management’s new incident management integration for Microsoft Teams below. Hey Atlassian Community! We’re excite...
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The goal of this article is to provide some clarification into the behavior which is sometimes observed in the customer portal. Sometimes, users are wondering why the Customer portal does not show ...
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We’re excited to announce that contextual support documentation is now available for Assets in Jira Service Management Cloud! We’ve all been there - searching through a knowledge base or boun...
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At JSM, our focus has always been creating the best tools so agents can stay focused on what matters - customers. Today we’re releasing some improvements to the queues experience to support larger a...
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Atlassian has published a new security advisory today 1st of February 2023. CVE-2023-22501 is a critical security advisory that affects Jira Service Management Server and Data Center. The following ...
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Hi Atlassian Community! I wanted to follow up on my last post, Introducing new project templates to help finance, marketing and analytics teams get started in JSM , to share with you that we’...
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Hi Community, Emily here from the Jira Service Management Product Marketing Team! I’d like to invite you all to our very first LIVE Getting Started with Jira Service Management Ask Me Anything at 1...
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You can now track objects, services, and labels using forms in Jira Service Management. A recent release adds Labels, Affected Services, and Assets object/s to your forms. This gives you the tools ...
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In this video tutorial , we will show you how you can keep the status of linked tickets in sync between a bug ticket from a Jira Service Management Project and a task from a Jira Sof...
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Do you need to improve handling customer requests to be more efficient and effective with Jira Service Management? It means that you need to implement customer and organization management. Why? Becau...
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Atlassian and Device42 are excited to announce that the new, advanced Device42 discovery integration for Jira Service Management Cloud is now available in the Atlassian Marketplace. This integration ...
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[FAQ] Jira Service Management のカスタマーポータルにおいて、リクエスト画面で "クローズされたリクエスト" や"未解決のリクエスト" で意図した通りに表示されない課題があ
よくあるお問い合わせ Q. カスタマーポータルの画面において、リクエストした課題を “すべてのステータス” で表示すれば一覧表示されますが、 ”クローズされたリクエスト” や “未解決のリクエスト” で絞り込むと表示されません。ワークフローはカスタムされたものを利用しています。 解決策・回答 A. 下記のいずれかの原因が考えられます。つきましては、上か...
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In this video tutorial , we will show you how you synchronize comments from a customer bug request from the portal and then use automation to copy the comments to the development tasks to. ...
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This workaround is meant to help projects where it is necessary to run JQL queries for the fields related to the form. At the moment, unless we map every Forms field to a Jira field, th...
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Different from 'Add Issue Score for Jira by calculating choice fields' which explains how to calculate text and choices fields and add a score at the end, here I explain how to calculate number field...
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Thank you to everyone who attended Atlassian's High Velocity ITSM event in London! We were thrilled to see so many customers interested in Jira Service Management, and we hope you found the event val...
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Hi, all! Today we would like to discuss with you the Assignment Group concept, which we successfully implementing for our customers. As you know, out-of-the-box Jira Service Management (JSM...
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※本記事は、Grady Gausmanが 2022年12月8日に公開した英語記事「Chart-Topping Hits: All Product Announcements from High-Velocity ITSM」を翻訳したものです。内容に相違が見受けられる場合、英文ページの内容を正とします。 アトラシアンは本日、「Atlassian Presents: ...
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Today at Atlassian Presents: High-Velocity ITSM, we announced a host of new features to supercharge modern operations and support teams. Many of these capabilities are already live, with oth...
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Have you ever faced the issue when a support/operation team doesn’t know what is happening on the development project? I bet you have. Communication is the key to efficient work, however, because of ...
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We are thrilled to announce that the AWS Service Management Connector app is now available for Jira Service Management Cloud. Starting today, customers can integrate Jira Service Manage...
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Starting this week (15 November 2022, release tracks to follow) we are excited to announce an important update to the way that internal customers (such as employees as customers) are created in Jira ...
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You won’t want to miss this one-of-a-kind experience featuring a conversation with multi-platinum global music artist and producer will.i.am on music, technology, and getting in the groove. Now is ...
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Hello JSM community, As outlined by Microsoft previously, the support for Basic Authentication which was previously scheduled to end in September 2022, will now permanently end in the first we...
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Summary Sometimes tickets with the same summary or same summary and description are created in your Project, which can make a mess of all of the tickets in your queue and knowing which "Password Re...
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