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Jira Service Management
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Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
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Recently we have learned a lot of things, especially how to work together remotely. There are many digital tools in place to structure our new digital workplace. But using too many of them increases ...
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For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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Featured 🤘🏽It’s JSM June!
Hello Community! This June we’re going in on all things Jira Service Management. Throughout the month we’ll provide Community members with a ton of fun chances to learn more about JSM and to share ...
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Happy JSM June, y’all! This month is a chance for you to learn more about Jira Service Management and have fun while doing so. This is the first challenge of the month, and by participating, you wi...
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This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
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Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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G’day Jira Service Management Community! My name is Christopher, and I’m an Engineering Manager on the Jira Service Management team. We recently announced group approvals in Jira Service Manageme...
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Hi! In that article, I will show how to adjust default ajax timeout for JSD portal and will request manageable functionality from Atlassian :) So that story starts from long-running timeouts ...
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Today, I would like to collaborate with the community about the real usage of Insight for Jira in world instances and provide my feedback. As we know on Cloud, Insight for Jira has a limit of ...
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Hello everyone! We are happy to announce that we have just shipped the ability to migrate from the old Insight - Asset Management Marketplace App to the new Jira Service Management integrated Ins...
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Jira Service Management now supports the ability to connect a custom Google mailbox to create requests from incoming emails using OAuth 2.0. Gmail’s end-of-support for basic authentication was plan...
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Hello Community, We’re excited to announce that Jira Service Management Cloud now supports the ability to request approval from groups – not just individual users! Learn how to set up an approv...
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For Readonly Insight Custom Field, "Filter Assign Scope (IQL)" only takes affect for newly created/updated issues as the filter only gets triggered upon a IssueCreated or IssueUpdated events. As a ...
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Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.18...
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Hello community, Today, I would like to share a small snippet sql request to cleanup Insight object histories. In the future, I will be happy to see the configuration in the Ins...
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A common question we get from people familiar with Insight on Server/DC is when will will Insight for Cloud support the ability to dynamically filter Insight custom fields. Well, good news! Filte...
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As the month of June is coming to an end, so is JSM June . Indeed the JSM challenges created much buzz revolving around JSM in the Atlassian community. Jira Service Management (JS...
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本記事では、2021年6月29日にアトラシアンが主催したWebセミナー「成功事例に学ぶ！生産性の高いリモートチームの社内問い合わせ＆申請・承認業務の管理方法」にて頂きました質問とその回答をまとめました。 質問&回答 製品を導入するにあたって、他の製品と比較されましたか？された場合の、Jira Service Managementに決めた理由を教えていただけます...
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A coincidence that JSM June was the very month our company was working on a JSM demonstration site? To showcase JSM for Innovate Australia 2021, a conference in Canberra Australia, we decided...
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Jira is one of the favourite tools used for coordination and communication between team members. Sometimes this collaboration needs to reach beyond organisation's borders and, although there are coup...
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Hi Jira Service Management Community! I’m Lisa and I’m a Product Marketing Manager on the Jira Service Management team. In this spirit of JSM June, the team wanted to make sure you’re on your A-gam...
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Seeing dupicate tickets in JSM from email replies all over the community (here, here, here, here, ..) I decided to write an actionable article to get this fixed quickly. Problem 😨 Summar...
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Every Jira Service Management Project comes with an embeddable widget that is like a mini-portal and can be embedded any web page that you control. Customers can send requests from anywhere; no ...
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Hey Community, I’m Gabriel, the Product Manager who looks after Jira Service Management’s Change Management features. For those of you who are interested in using Jira Service Management to manage ...
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With JSM June for #atlassian-authors this gives me the perfect opportunity to mention the session I will be leading at META-INF Atlassian Day 2021 where I will be doing a step through demonstrat...
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With Jira Service Management, every service project comes with a pre-configured cloud email address. However, in many cases teams already have a brand email address that customers are familiar with t...
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With Jira Service Management, every service project comes with a pre-configured cloud email address that customers can use to interact with your service team and open requests. Jira Service Managem...
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Good news for those that have been eagerly awaiting this release! The REST API for the integrated version of Insight for Jira Service Management Cloud is now available. This API can be used to ge...
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One of my favorite (if not THE favorite) features that Atlassian has recently rolled out is the ability to do Approvals by Email within Jira Service Management (JSM). This was in response to a long o...
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You may have noticed some recent changes to Queues inside of Jira Service Management (Star your favourite queues). Today I would like to introduce a powerful new feature designed to help teams manage...
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Atlympic Event: Jira Service Managemnt
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
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