You have built the perfect Jira workflow. The transitions are seamless, the conditions are strict, and the approval gates ensure compliance at every step. But then, your key approver goes on a two-w...
...enefit from sharing reports with PMOs, managers, executives, or external stakeholders, export project relevant JSM data such as SLAs or approvals, managing permissions, and connecting this reporting tool w...
We usually think approval delays happen because the process is complicated, but very often, the process is not the real problem. The approval is configured correctly → The right person is a...
In JSM, when setting an approver for a ticket and that approver is a static person. Is it best practice to set that approver via a post function on the transition moving into the approval status OR t...
Hi all Is it just me (I doubt it :)) or did the Approve and Decline button change? New Old (taken from the web with Light theme) I preferred the green color but am...
...ut beyond that it stops working. The business needs the lead to look first, and then the manager to confirm, and the app simply could not represent this. Well, we fixed it. Approvals The chain i...
Hello. I am new to JIRA and need some help. I am way over my head. We have this task. It is being reused because there is some external automation at work which reuses its unique key. It jumps betwee...
...orkflow approvals, we can configure either: Approvers (user picker) Approver Group (group picker) but not both together in the same approval step. This creates a trade-off between: Group-based c...
...ummary": "{{issue.summary}}", "requestType": "{{issue.Request Type}}", "issueUrl": "{{issue.url}}", "approvalId": "{{approval.id}}", "approvers": "{{issue.Approvers.accountId}}" } When passed to t...
...udging someone for approval. One customer of ours was even finding themselves battling through waves of Jira tickets for hundreds of Confluence page reviews, before discovering there was another way....
I can't seem to find any hard documentation giving us the answer, so maybe someone else will know. If we send a task through an approval workflow more than once, do we need to clear any sort o...
...equirement: Looking for an Approval Process, we can do this in Jira without an issue. But the Approvers are C suite executives, who will not have the bandwidth to login Jira to Approve. We wanted to S...
...ontent reviews do not need to be complex or time-consuming. For example, you could use the Approvals for Confluence marketplace app to add a simple section review or a one-stage approval for i...
In many Jira Cloud instances, approvals are used for highly sensitive business decisions— financial sign-offs, compliance approvals, production changes, or access-related requests. While Jira Cloud d...
Hey all, I have a customer who needs to have things very much in their face to be able to use Jira. One of those things they deal with are approvals. These approvals are created using approval...
Hi all, I don't quite understand how the permissions/approvals work in terms of access to a ticket. Say 2 users in the backend is added as an approver to the ticket can they both see the ticket if t...
I have a project in JSM with only 1 request type that is completely proforma with custom fields and a bunch of status/approval throughout the workflow. This request is not managed by any agents so i...
Now that approvals are available in any Jira project, how can you show, using Automation in Jira, a comment the list of approvers and the status for each? I tried different approaches that I could f...
Situation: I am working on a workflow with two consecutive approval statuses A and B. I have activated the email notification “approval required” under Customer Notifications. When the ticket c...
...f the user selects YES then there should be no approver once the form is submitted. If the user selects NO then the normal approval process is in place. How do I set this up? I can't seem to find a...
Hello all - Having some troubles editing some approval steps in one of our JSM Cloud Projects. When I go to the specific workflow, and edit 'Include approval step' tab for the below -&n...
...ocumentation hub there are two important steps that are missing: - Approval Workflows: A structured process where selected reviewers can approve pages, with a full audit trail to capture every d...
Hi Community, I have a workflow used for change requests, where an approval step is set when transitioning to Pending approval status - people from the jira field "approvers" are a...
Last year, @Jonathan Smith wrote an article on how to use Automation and Page Statuses to create a simple page approval process. It's straightforward, and elegant. So of course, I had t...
Introduction Approval workflows can often become endless cycles of emails and reminders, creating a web of frustration for both approvers and requesters. This inefficiency leads t...
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