Halp

In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to foc...

• Article
• assist
• chat
• halp
• jira-service-management
• ms-teams
• +1 more tag...

A fresh new integration experience calls for a fresh new look and feel. It’s hard to believe it’s been nearly two years since Halp joined the Atlassian family. 🤯 A lot has changed in those t...

• Article
• halp
• assist
• jira-service-management

TL;DR: Next week, we're rolling out a brand spanking new Jira integration experience and there could be an opportunity for you to save money on your next Halp bill. 💸 We know that connectin...

• Article
• halp
• free
• jira
• slack

I want to create a request form where users can select an object from a predefined list or type a new object if it doesn't exist. and its create a new object.

• Question
• cloud
• halp
• halp-cloud

I am using Slack workflows to create a Jira ticket from a Slack form.  I have mapped all the fields from the form into the various fields in Jira.  We have some field validations in place...

• Question
• customfield
• halp
• jira
• server
• slack
• +1 more tag...

Hi!   I am trying to add @assist bot to public channel to configuret it as request chat (agent chat is already configured for project).   But after adding the bot to public channel it w...

• Question
• cloud
• halp
• halp-cloud

We are looking to implement Halp within our People Operations function, but do have some reservations with access to the back end of the system by current users. This is currently used within out Tec...

• Question
• cloud
• halp

Hi, can i use the Slack triage for all my JSM requests without adding them via "Chat" in my JSM project? Basically since Halp/Assist does not support "Forms", we are unable to display the requests i...

• Question
• cloud
• halp

I personally think that in the Halp section, it should  rather say Help. That section has the most help out of all of them and is very helpful...

• Question
• halp

Is there a way to change the "request type" of jira ticekt in halp ? by adding an emoji in slack message?

• Question
• halp

hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage chann...

• Question
• halp

Hi, From what I've managed to dig out, currently, it isn't possible to integrate one Atlassian/Jira site with both Slack and Teams. As we're Atlassian Partner company and we work with multiple clie...

• Question
• halp

Hi, when users create a ticket in Teams, they are sent an initial notification that the card has been created, but they don't get any follow up notifications if an agent replies to the ticket. It say...

• Question
• halp
• helpdesk
• ms-teams
• notification

Hello,  We would like to utilise Atlassian Assist to raise requests which are being triggered with a workflow action in some of our private channels. These actions would launch custom form (S...

• Question
• assist
• halp
• slack
• workflow

Hi, I'm trying the Halp app. I integrated it into slack. My problem is that I need to support about 5 separate Slack Workspaces. Using Halp with separate workspaces is not effective enough, alt...

• Question
• halp

Just wondering if there is anybody out there that also use Halp Assist in Slack ?

• Question
• halp

Hi Halp community, My company is review Halp as another form of ticket intake in slack and we are wondering if there is anyway to connect our confluence help center with halp answers.   Cheer...

• Question
• halp

We currently have 2 queues connected to different JSM projects. We want to change the default queue to the other project and we are unable to find a way to do this in our halp settings. Please help

• Discussion
• halp
• queue

Hi, I have 200+ Thermal and SI simulation reports that want to auto load in JIRA library.  The Library is already created.  But looking for a way for auto loading the results, rather than ...

• Question
• halp

Is is possible to have all users accessing the tickets from their peers and also collaborate?    thanks 

• Question
• halp

Is it possible to copy and paste images in a ticket? If not, is this features likely to be implemented any time soon? 

• Question
• halp

once click the emoji or create the ticket using short cut it is directly created , in the demo it shows that you have the option to click raise

• Question
• halp

I'm a customer to report our feedback using Halp via Microsoft Teams. But I have a trouble about Chat accessing to see the ticket detail and follow up the information, it shows "We're having trouble ...

• Question
• assist
• halp
• ms-teams

Hello!  I'm building various ticketing forms and fields within various queues to roll out for my company.  We use Assist in Teams and I've been building forms and fields no problem thus fa...

• Question
• halp

help script runner

• Question
• halp

Trying to figure out if this concept exists... really hoping it does. I want slack sections that would dynamically update based on a set of rules. Similar to how Google filters/labels work.&nbsp...

• Question
• halp

Hello, now that the new Jira integration has been enforced - what are everyone's thoughts on it?  For our use case, the old integration was all that we needed. We only needed the ability to p...

• Discussion
• halp

Atlassian Assist posts messages in Jira with "On behalf of userr_name" from Slack threaded responses. How do I switch this to just post the requester information, not Atlassian Assist's "On behalf of...

• Question
• assist
• halp