Community resources
Community resources
Community resources
Jira Service Management
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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https://kanasoftware.jira.com/issues/?jql=project%20%3D%20WKB%20AND%20%22tags%5Bshort%20text%5D%22%20~%20%22WFM1134%22%20AND%20%22kb%20subsystem%5Bdropdown%5D%22%20%3D%20%22Spare%20Subsystem%20KB%22%...
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We have a LOT of users, and a limited number of JSM licenses. We have restricted each JSM project to only have a maximum of 5 Service Desk Agents to keep the license count down. How can I chec...
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We would like to track spare parts usage and their associated costs within Jira Service issues. Would it be reasonable and effective to configure Assets for this purpose?
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I am trying to show the Object Type rather than the object in an asset custom field. When I use the AQL objectTypeID IN (15,14), I get back all the objects within the Object Type rather than the...
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I'm configuring a filter scope of the assets that could be selected in a ticket creation based on the group assigned to the user and the asset. The user could select assets assigned to their group, ...
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Hello! My goal is to give a user rights to edit the workflow for a single project. The user is non-admin role (in Jira). I have assigned the Browse Project, Administer Project, and...
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¿Se puede generar métricas DORA con los productos Jira, JSM y Bitbucket utilizando Rovo?
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...llow comments to be visible to external users or non-agents under any circumstances. Rule 3: Never add public comments to tickets. Rule 4: Confirm that the restriction to internal visibility was s...
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In the Create tab the language is reading Spanish and I need it in English.
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I am importing Asset data into Jira cloud from Microsoft Entra ID. The import works great now that it's all set up. Now I want to automate it so that it updates regularly without human intervention, ...
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皆様 現在、商用稼働中のJira Service Management のシステムの更改作業を、以下の流れで進めることを検討しています ■検討案 ① 商用環境を開発環境にコピー ② 開発環境でシステム更改作業、試験を実施 ③ 開発環境の「更改分資材のみ」を商用環境にリリース ■問題 ③で「更改分資材のみ」を開発環境から抽出して、商用環境にリリースすることは可能なのでしょうか...
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Hallo, Nach der Umstellung auf unsere eigene E-Mailadresse werden keine Kundenbenachrichtigungen mehr versendet, obwohl diese aktiviert sind, wo kann das Problem liegen
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Hi! We are currently looking for a way to deploy our Jira Projects using Azure DevOps is this possible? Thanks!
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Hello, good evening. Could you help me with this request? A client has asked us to create a solution in Scriptrunner that prevents members of their team from accidentally choosing issue types that do...
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Good day, I work at a clinical laboratory, and I want to implement a service desk within our organization. I am currently setting up a service desk specifically for tickets related to t...
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Will there be a method to create an automated import from Data Manager into an Assets schema? The only method I saw was to export into a CSV and them import into a schema. There needs to ...
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How can I delete objects from the object types? For example, I'd like to delete multiple objects from the Compute object type. Also, how can I purge all objects in the compute object type?
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...EST API? I've tried sending values through requestFieldValues , but since those fields aren't exposed through the public endpoints, I can't retrieve their fieldId s or expected values. Has anyone m...
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I have been testing the new Dashboard for Assets. I would like to know if it will replace the current Reports module for Assets, and when this change might be expected. Will we loose the Rep...
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Is it possible to copy form condition sections from one area or form to another? We have one conditional with over 100 options selected and it would be so much easier if I can copy the entire section...
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As the title asks , How do I create a manual-trigger automation rule with a prompt for input that opens a comment field for a screenshot to evidence the step has been completed ?
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How does On Call Scheduler work when you create more than one rotation and the participants overlap?
I need to have two participants overlap so two people get the call. What happens to the routing in this case?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Pessoal, Atualmente temos 145 chamados com status diferentes de "Concluído". Contudo, somente 35 estão exibidos disponíveis para nossa visualização no painel. Poderiam, por gentileza, verifica...
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I want to modify a rule so that it does not always run when an asset is updated, but only once a month. I then copied the original rule and added a schedule in front of it with a lookup function, bu...
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Is there a possibility that if you have a due date, for example, August 30, 2025, the SLA date will also be postponed? Because currently, the SLA date is created depending on the creation date of a w...
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| August 5, 2025 9:59 AM PDT |