Community resources
Community resources
Community resources
Jira Service Management
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for new Assets dashboard experience. Sign up below to get access and provide direct feedback to our product team, which w...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I've created a new project, "MDU BOM + Change Orders" and when viewing one of tasks that were logged (on the Views section of the project) it displays "Knowledge base" and "Priority" within the detai...
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Looking to import from CSV into Assets. Different Data sources have different formatting ( like for Hostname - EG one source says hostname - ABCDE and the other says - abcde). Some have i...
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I added a string processing method to create a tag but as soon as I click off of it, I can't tell what the expression is anymore. This is especially annoying when revisiting existing policies. Exampl...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello I would like to create and save an AQL filter like I can with a JQL filter. I can enter in the formula with advanced search in the object menu and can see the records I want. Is there a w...
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I'm trying to set up a service with a Service Management project. I want to tie the service to the project so I can set stakeholders. Currently, this documentation on how to create a service i...
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Hi - noob to Jira. I have setup an Asset Import from Entra using the connector and following the instructions really carefully (I believe!). When I get to pressing the 'Import Data' button, I get a d...
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Hi community, I'm the product owner of a Jira Team-managed project (Jira service management) and I’ve noticed that the Status filter dropdown (e.g., when filtering issues or creating reports) contai...
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...bsp; "validation": { "rq": true } &n...
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Hi community, We have one SLA in a JSM project with 164k tasks, where it is configured using JQL (5 different JQLs) because 5 teams work in this project, and the fields used to create the JQLs are A...
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Hi we are running JSM DC then upgrade them as Showen below: Jira core Version: 9.12.15 LTS → 10.3.7 LTS JSM Version: 5.12.15 LTS → 10.3.7 LTS we are using Theme extension for JSM and Extens...
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Hi all, we are part of an Org set up, so we have customers that come in via email for example which I understand appears in the customers section of the JSM Project. But we also have customers come...
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Hash 1FDBBVJ Trace af573bd7de65433fa41b3a85e7ec62ff
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Does anyone else find it odd that Jira limits what you can and can't do with form fields? For example, the default Summary field is apparently something that can never be customized. Every time...
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Hello everyone, We have a Inbuilt Jira System Group that we want to remove users from - This group is also a Default group. We now have the below 3 groups that users are automatically pu...
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The "Add override" button is only accessible from the "On-call schedules" screen within the Jira admin settings. When viewing the main "On-call schedules" screen, the "Add override" button is not pre...
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I find that I get quite a few posts on the Community forums that are in other languages such as Spanish, French, and German, which aren't very useful to me. Is there a way to filter out anything pos...
- Question
- cloud
- community
- jira-service-management-cloud
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A little background information: I became a Jira/JSM admin about 4 months ago after a company acquisition and the preferred solution for ticket tracking of the acquiring company was JSM. While attem...
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Hi, we have just now started to evaluate Asset Management. I have the following questions: #1 As I see it makes always sense to separate different objects to different asset scheme all...
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Hello. I've been asked to change the background image and some of the text formatting attributes on our Help Pages, which are hosted via Atlassian. I've never done this before and don't know where to...
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Hi everyone, I'm working on a Jira Service Management request form that includes a checkbox custom field (e.g., "Access Needed") where users can select multiple options like: VPN Access ...
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Hi, I do not have any experience with using JSON as a FYI! We created two custom cascading fields to replace our custom short text fields (Facility Sandbox & Payer). With that though we needed to...
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I have several projects and I am an admin and Jira admin for them all. I have one that is "company managed" and others that are "team managed". In the Company Managed Project, I can toggl...
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Hi, I have a company-managed project on JSM Standard cloud. I'm using automation and a feature for Forms that attaches a PDF of the Form every time it's submitted. The PDF filename fo...
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Hi Community, We're using Jira Service Management and would like to ensure data consistency in our Assets schema when capturing job role information during user onboarding. Here's our setup: We ha...
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Hello. I have a user that has access to Jira and Jira Service Management - Customer. Even though the user does not have Jira Service Management - Agent enabled she is still able to see the internal n...
Atlassian Community Events
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| June 25, 2025 7:43 AM PDT |