Community resources
Community resources
Community resources
Jira Service Management
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Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We’re setting up a Jira Service Management Portal so our staff (who don’t have Jira licenses) can submit simple requests as customers. We don’t want the portal to be accessible to anyone outside our...
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Hello Atlassian Community, I am currently working on trying to cleanup our fields within our environment and am running into fields that are used only on forms. Because they are only used in a form,...
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Hello Atlassian Community, I am looking for guidance on creating a visual organizational chart for my team/projects in Jira and automating its population. Part 1: Visual Org Chart How can I crea...
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Hello Atlassian Community, I am trying to implement a leave/PTO request system in Jira Service Management Cloud for portal users (customers who do not have full Jira accounts). Here’s what I need: ...
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I'm wondering why I can click on "notify stakeholder" although there is no stakeholder in my Incident. To whom is the email sent if there are no stakeholders? It's very confusing for the agents -...
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can't delete organization Your organization has apps that you need to remove before deleting it. If you've recently removed the apps, retry in a minute. all is removed but still can't delete it. ...
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How can I encourage the use of ChatBot on the Customer Portal? I'm having difficulty with engagement.
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We are looking to add to our change records in JSM a field that can either be a dropdown or selectable field. We need to create this option with a list of items but for those items we would like a to...
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I was wondering if Jira Service Management was compliant to the Quebec Law 25? and if there was an option to translate the software in French?
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I’m trying to enforce a strict access control model in my Jira Cloud site Only Org Admins (group: org-admins ) should be able to change project/space access and permissions. Other project admins (...
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In the past, I used Reftab as my asset manager in JSM. With the organization I am with now, I am implementing JSM and am currently setting up the JSM Assets feature, which is ok, at best. The issue I...
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Hi! We have been using Jira Cloud for 2 years. We have portal only customers, with hundreds of tickets. Now, since we would like to implement an approval workflow that checks the user's manager, w...
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We've observed functionality outage - we lost the functionality of ticket creation from Slack channels by dropping "ticket" emoji. We highly rely on this as all our investment teams use this to get t...
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Hello On February 11, 2026, I was unable to log in to my profile. On the page https://mysitename.atlassian.net I see "Page unavailable." On the page https://support.atlassian.com/c...
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Hi everybody Hoping for some assistance please with calculating scores based on selections in a JSM form to create a prioritisation score. One example is for user to rank the urgency and we associa...
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Hi Community, We’re currently evaluating backup and restore solutions for our Confluence, Jira and Jira Service Management environments, and we’re deciding between Revyz Data Manager and Rewind Back...
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Hello, I was creating an automation when Project 1 is transitioned to closed it will automate to create and linked project 2 and assignee field will carry over to project 2. Some work type wo...
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Hello Community, I'm experiencing a persistent internal error in Customer Service Management (Free Tier). The Issue: Every time I try to access Project Settings > Channels > Integration ...
- Question
- cloud
- customer-service-management
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Does archiving issues or projects help reduce storage usage in Jira/JSM Data Center? We are running Jira Service Management Data Center, and our instance is approaching its disk storage limits (400 ...
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I have existing Date Time Picker fields in my Space: But if I attempt to create a new Date Time Picker space field, it's no longer listed as an option under the 'Field type' in the listing (&...
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I am trying to extract a report from Jira Cloud (Jira Service Management, project SD) containing all issues created between 01/01/2026 and 01/31/2026 (a total of 708 issues), including the exact date...
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Estou tentando extrair do Jira Cloud (Jira Service Management, projeto SD) um relatório contendo todas as issues criadas entre 01/01/2026 e 31/01/2026 (total de 708 issues) com a data e hora exatas e...
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Instead of adding multiple teams individually, is there a way to upload multiple teams via .csv?
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Hi, we use automations for certain emails to portal customers with a fixed set of data (smart values) about their ticket. With two of these we have problems finding the correct smart values: ...
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Hello Community members, Please help me with deleting the Opsgenie app Thanks, Shabaz
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST | ||
| February 19, 2025 8:40 AM PST |