Community resources
Community resources
Halp
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TL;DR: We’ve added some exciting new features to our machine learning-based recommendation engine, Halp Answers , including powerful reporting capabilities. Register for our upcoming deminar to...
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Our users love automating FAQs with Halp Answers, but sometimes it can be tricky to know where to get started. So much to automate, so little time. But creating answers can actually be super quick ...
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Hey Community, We are excited to announce that we’ve added a better way for Microsoft Teams users to visualize and access your current Halp tickets. Introducing the Halp Tab for Microsof...
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TL ;DR: Start your year on a productive note and join our webinar to learn 3 advanced Microsoft Teams features you should be using in 2022. The pandemic has certainly chang...
- Article
- halp
- microsoft
- ms-teams
- productivity
- webinar
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In today's hyper-competitive customer and sales landscape, a rep's success often hinges on the efficiency of their operational support. But the ops managers who reps depend on are also res...
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TL;DR: we announced some big updates to our SLAs features As most of you know, a Service Level Agreement (SLA) is a common concept in ticketing systems to track the amount of ...
- Article
- halp
- ms-teams
- notification
- sla
- slack
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Over the past two years, thanks to the pandemic tons of teams have joined in on the conversational async distributed work-life by either adopting Slack or Microsoft Teams. For many companies the shif...
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Need some halp with Halp? We’ve got a new portal that makes it easy to securely submit and track your support requests. We will officially disable our current support email (support@halp.com) on Nove...
- Article
- halp
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Hi, a little offtopic: Where can i ask questions about Slack? slackcommunity.com seems to be only about events and not about online exchange (like atlassian community) The AC doesnt have a Slack ...
- Question
- halp
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Oftentimes our best product updates are not derived from our team, but from our amazing customers. We love getting to hear your ideas and make them a reality. That’s why we’re excited to sha...
- Article
- halp
- improvement
- issue
- ms-teams
- slack
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For many, summer is the best time to get a little rest and relaxation in. But as Halpers, we like to mix our R&R with a little bit of GSD (get sh*t done). While we definitely had our fair share...
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I am attempting to create a bot which interacts with Halp generated tickets in a triage queue. I failed to see any way to make a custom integration or to make Halp directly send the form data to a...
- Question
- halp
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Our latest feature helps us bring your Halp ticketing experience in Microsoft Teams to a whole new level: introducing Halp Ticket Details view. With the Ticket Details view, agents can c...
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When we first built Halp, our user base was comprised mostly of IT professionals managing common technical support requests lik e keyboard replacements or access requests . Our feature set was fo cus...
- Article
- finance
- halp
- human-resources
- slack
- privacy
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本記事では、2021年8月25日にアトラシアンが主催したWebセミナー 【Slack＆Microsoft Teams利用者必見！】チャットツールを瞬時にヘルプデスク化する「Halp」で実現する生産的な問い合わせ対応 にて頂きました質問とその回答をまとめました。 質問&回答 質問 回答 1 日本で...
- Article
- halp
- language-ja
- webinar
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チャットで同じような質問の対応に時間を取られてしまう…ということはありませんか？ リモートワークが主流になりつつある今、チャットでのコミュニケーションは非常に便利ですが、その気軽さゆえに同じような質問や問合せがたくさん来てしまい、手に負えなくなってしまったり、同様の対応の繰り返しに無駄を感じているという方も多いのではないでしょうか？ アトラシアンの新製品「Halp」は、...
- Article
- halp
- language-ja
- slack
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It’s been a little over a year since Halp joined the Atlassian team, and it’s true what they say: time flies when you’re busy building the ultimate modern ticketing tool – or at least I think t...
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TLDR: Don't miss Halp's webinar outlining productivity hacks for Slack and Teams! As employees make their return to physical offices – and many remain virtual – businesses are more reliant t...
- Article
- halp
- ms-teams
- productivity
- remote-work
- slack
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2021 is flying by, and the Halp team has been hard at work cranking out new features for you. We’ve spent a lot of time this quarter adding improvements that offer a more streamlined experience for...
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Is it possible to suggest knowledge base articles through Halp when someone creates a ticket in MS teams the same way KBs are suggested in Jira service portal?
- Question
- halp
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Is your company using shared Slack Connect channels to provide customer support? For most SaaS companies, the number-one driver of long-term growth isn’t acquiring new customer...
- Article
- halp
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video...
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video...
- Article
- halp
- jira-service-desk
- ms-teams
- request
- slack
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video...
- Article
- halp
- jira-service-desk
- ms-teams
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Check out a fireside chat with Business managers from G2 and Pipedrive moderated by Halp’s former Co-founder. Learn why their IT and business teams looked for a better way to support their teams wher...
- Article
- halp
- jira-service-desk
- ms-teams
- slack
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2020 was one wild ride of a year for all of us, especially for internal support teams. Many of us shifted from the norms of in-person meetings and support to video calls, Slack/Microsoft Teams messag...
- Article
- halp
- improvement
- ms-teams
- queue
- slack
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Atlassians are among those millions of chat platform enthusiasts. We use Slack to facilitate real-time conversations within and across teams, to share news, and – as chat has become an integ...
- Article
- halp
- jira-service-desk
- slack
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Dear all, We are testing the integration of HALP through SLAck in order to be able to create ticket in Service Desk directly from slack message. We have run different test so far and we face a wier...
Introducing the new and improved Halp Answers
TL;DR: We’ve added some exciting new features to our machine learning-based recommendation engine, Halp Answers , including powerful reporting capabilities. Register for our upcoming deminar to...
| Subject | Author | Posted |
|---|---|---|
| 09-28-2021 04:28 PM |
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