Community resources
Community resources
Jira Service Management
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams ...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Currently the alerts sent by Jira are very vague and the user has to drill down to get any useful information. For example, the current alert is being sent like this: Alert#63: Node is Down....
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...tatus", "created" ], "pagination": { "pageSize": 100 }, "reconcileIssues": true } 📡 Response Status: 400 ❌ Request failed: 400 Client Error: Bad Request for url: https://zlservicedesk.atlassian.net/r...
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The Atlassian Intelligence panel is awesome, but its fixed position in the ticket view gets in the way. Can you give users or admins the option to move it? It would make our agent experience much smo...
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Hi I know of these 2 articles/doccos https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-or-delete-change-windows/ https://community.atlassian.com/forums/Jira-Service-M...
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We have a JSM project setup, which I've been made an admin of. Right now, there's a good dozen users that have full access to it, but there's one user (only one) that cannot access it in Board view. ...
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While creating Problem record in JSM using automation ticket category field is empty. That prevents the record to show up in the Problem Queues. Cannot find Ticket Category field anywhere in th...
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Hello all, our team is trying to transit a work item from the portal. Tha is working but we would like to enricht the screen somehow to add some instructions and / or some logic. Is this pos...
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Hello, I recently got this error for new customers that tried to create an account to open tickets. The channel is set to open. I recently added an Organization to the project (recently ch...
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In the default reports, the following report is described as :"Requests resolved – Lists the number of requests resolved with and without knowledge base articles" How is the JSM recognizing ...
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Hi Community, I’m using Jira Cloud (Free plan), and I’m unable to add users to a project. Earlier I was able to add people using “Project settings → People → Add people”, but now the option is gre...
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I am following a Jira tutorial (https://www.youtube.com/watch?v=0U2t7QkY1jI) on how to connect Jira Service Management On Call Schedules to Slack. At the very beginning, the tutorial requi...
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We are offering Client Service Desks to our client - and every client has their on Project and with that own Service Desk portal. For most customers I can use the following setting - making su...
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Any custom field I create within JIRA Service Management and add to a request type form becomes hidden once I save the form with the fields I want. Then, I see this message while I hover over the req...
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...ptions = { method: 'GET', headers: { Authorization: JIRA_AUTH_HEADER }, muteHttpExceptions: true };
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I am an admin on the project and an org admin and I keep getting this error all of a sudden. How do I fix this?
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Since anyAttribute is no longer available, how can someone find an object that contains a specific word in any field? The person who is searching doesn't know where the word might be, can be on a nam...
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Hi my Github Copilot Business is not active anymore. For some reason it was revoked, I have raised a new request in App Portal which was processed but I still don't see it. My Github account name is...
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Hi All, we have a daily job running to retrieve information from intune. Cleansing job seems to be running fine. Only after the import job, The objects or attributes are not updated in the...
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Using Data Manger Asset Imports. The Imports are showing issues. I started yesterday, but data manager imports keep failing in both Production and Sandbox. It often takes multiple attempts t...
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I’m trying to set up an automation where tasks in Jira are automatically created whenever someone adds a new page in Confluence. The idea is that each new Confluence page becomes a task in a specific...
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I have integrated a support email with JSM so when a customer sends an email to our support email address, Jira would automatically raise a ticket in our JSM project. However, there is no ackno...
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Is possible to reset SLA back to zero using Automation? Is possible without using plugin?
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Hi Everyone, Must be blind or something... Checking on this And looking at roll out schedule, My JSM should be updated since yesterday. But still...can't find anything about "list" i...
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When I try to connect Atlassian Assist for Slack to my project, I get an unknown error. Error ID: 04f9bf315ffc462b96454b6d2f7196d6
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I'm trying to add the Atlassian Assist app to my Slack workspace, but when I try to add it, it tells me to create a new project. However, I already have a Jira Management Service project set up in...
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Atlassian Community Events
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| September 28, 2025 11:56 PM PDT |