Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Update: The date has been moved from November 20th to December 11th -- apologies for any inconvenience. We look forward to seeing you then! Hi Community! We are back again with another AMA ...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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This morning, out of nowere, I couldn’t reach my work board anymore. Apparently my permission got revoked. The admin didn’t do anything, actually he sent me again the link to join the board. The page...
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Ammu
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🤖 The Magic of the Workshop We have reached the end of Week 1! We’ve built the portal, organized the queues, and created forms. Now, it’s time to bring the Workshop to life with a little magic. ...
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I'm using Filters and Automation both. Filter screenshot Automation screenshot I have multiple labels applied to Jira issues, for example “Regular” and “Default”. ...
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https://m.facebook.com/checkpoint/disabled/?next=https%3A%2F%2Fm.facebook.com%2Fcheckpoint%2Fdyi%2F%
ภาษาไทย: https://m.facebook.com/checkpoint/disabled/?next=https%3A%2F%2Fm.facebook.com%2Fcheckpoint%2Fdyi%2F%3Fprivacy_mutation_token%3DeyJ0eXBlIjowLCJjcmVhdGlvbl90aW1lIjoxNzY1MDY4MTk4LCJjYWxsc2l0ZV9...
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Hello everyone, I’m working with Jira Service Management (Cloud) and I’m trying to implement the following behavior using native automation: Goal Automatically delete issues 7 days after they tran...
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📝 Making a List, Checking it Twice We’ve set up the knowledge base to deflect questions. Now, let’s fix the tickets that do come in. The Scenario: A child writes to Santa: "I want a toy." Sant...
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I have a post function using divinti for adding the user to AD group. I want to skip this post function with condition. It only executes when condition matches or else it skips the divinti post funct...
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Hi I’m running into an odd and inconsistent issue with Atlassian Assist and wanted to see if anyone else has experienced this. We have Automatic Work Item Creation enabled on a sp...
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We are trying to setup an automation rule to send out an email at 8:00am to users if their ticket has sat with the status of "Waiting for User" for 3 business days with no activity. So, currently wit...
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We often end-up using the same phrases and formulation when answering to clients or internaly. Is there a way to have some kind of autocomplete in the messages field that checks for previous phrases...
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📚 The Great Book of Elf Recipes We’ve covered Portals, Request Types, Queues, and SLAs. Today, we’re going to give your team the greatest gift of all: Silence. The Scenario: Imagine if every s...
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Hi everibody, We have a big issue. We are trying to migrate some attachments from an external system to Asset, but we don't find any API to upload a binary. Do you have any suggestions? I'm really i...
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When we (through Automation) create a Jira bug from a Service Request the Bug report is created successfully but the attachments are not copied. In the automation there is an error: Issues ...
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On JSM our support team try to create linked issue but they are encountering this error We have checked the status page, everything seems to be operational. We can still create issue and lin...
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We have been trying to include an MP4 file in our replies to customers via Jira service tickets. However, when we add the MP4, the customer’s email shows a message at the bottom stating that the reso...
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Hi team, I'm working on an incoming Webhook automation in which when a post request received from other VM and if it contains the success msg then issue will transition to Scale down completed and if...
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I have been looking into creating Journeys to use for my companies vendor onboarding process and it looks like a great option as opposed to some of the automation steps that we have in place today so...
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Hello, Need some automation expertise here. I have 2 automations that are working perfectly, but can't figure out how to bridge the gap between them: Automation 1: When work item is created (SALES...
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Hi everyone, I need some information. I have a State field of type Select List (single choice) that contains several values. This field — and its values — is used in automations, filters, and appea...
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I have the same email for my browser as I do my mobile android app but it keeps saying incorrect password. I have changed it for my Atlassian account and tried logging in again to opsgenie with...
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- atlassian-accounts
- not%20applicable
- opsgenie
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Hi team, TLDR: Is there a way to have multiple approval groups on one status on the parent ticket and only advance the ticket when one member of each group approves? Details: Our pr...
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Hello everyone, First of all, thanks for taking the time to read this. I have an automation where i search some assets that have Email as Attribute and some objects can have more than 1 email b...
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Does anyone have any guidance for creating an alert in JSM from a workflow in Slack. I've tried to send a "/jsmops" message to the channel, but it seems to be getting ignored. The same /jsmops comman...
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I've checked the following two items in our system as recommended by Atlassian and there are no work items that come up in these searches. Is it safe to say we will not be affected by the upcoming ch...
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