Community resources
Community resources
Community resources
Jira Service Management
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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Hi everyone 👋 A month ago we announced our update to unify our Services experience between Assets and Jira Service Management. To connect those requests to the real-world things behind them device...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hello We have a customer who has been able to log into our customer portal for many years with no issue. Then in the last 2 weeks this user is no longer able to access and initially got this message...
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It works perfectly for users who are not logged into any Atlassian account. It also works perfectly for users who are logged into organization's Atlassian site. However, if someone is logged into a ...
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Dear Atlassian Support Team, I am an Organization Administrator for our Atlassian organization. However, I am currently unable to update the payment method or replace the credit card used for our su...
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Hi, I accidentally created an Atlassian site and organization with the wrong site name and organization name. Both are brand new, unused, and on Free plans with no real data: Site: digitalacademics...
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I've set up SSO with Okta for my portal-only JSM customers using this guide, and that is working. My next goal is to provision Customers from Okta, but when I follow these steps, I get stuck on step...
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Hi all, I need some help. I created a button in a workflow to perform (From Any Status to Any Status). I called the transition (button) Remever Acessos (Remove Acesses). When the ag...
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I want to delete the below service & organization digitalacademicserviceportal.atlassian.net DSAP
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Running Migration Plan fails with statusCode=502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY 2026-
The exact error: 502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY Migration ID: 14874fa5093b0855391663c512552d2417e868a3 Cloud site ID: fce878fc-eba3-4987-8983-65c89a330c71 Timesta...
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Hi everyone, I am using the free plan of Jira Service Management, and I have encountered the following error: Hash: 8ZB3H2 Trace: f6fac28dd9e5406f8e3d93ee8b9633d8 Could you please help me with th...
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I got the following error Hash 1AFEILN Trace 50f15bdf2730432cbd8daeb89b08cc86
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🔍 Reading between the tickets I often work with organisations moving off legacy ITSM tools onto Jira Service Management. The brief is usually cost reduction. Replatform quickly and move on. But as...
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We want to automate the creation of a task in Jira SM from the content of confluence page. The content of such a confluence page would be the details of a deployement lists of software packages for ...
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With the same personal API token, tools/list returns a completely different tool set depending on the endpoint: With the same personal API token, the authv2 endpoint previously returned the full s...
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Hello, When we try to mannually add an external customer to an organisation in CSM (organisations have been imported) we get the following error message: krysteleg@gmail.com (Grant...
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Hi Community! 👋 We're excited to announce our next AMA session - this time focusing on Solution Composer, the new AI-powered setup experience in Jira Service Management. 🎬 Get a quick glimpse o...
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Hello everyone, Is there a plugin/add-on for Jira Service Management (Cloud) that allows you to configure file uploads in a preceding form? In the form I am currently working on, I would like to ad...
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Hello, I want to have users that have the Service Desk Team role, but also other users with only a viewer role, so that they can see the tickets, but can only comment on them and can't make any othe...
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One of our customers got a new email address, the domain changed (aaa.com to bbb.com). We updated the customer record within the respective space. Now, when we create a new issue and search fo...
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Hello, We are testing Jira Service Management (company-managed, Cloud). Agents can already reply to customers from within Jira ("Reply to customer"), which works. What we want: allow agents to repl...
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Hi all, would love advice on this, sometimes when our agents go on leave and they are assigned a message or automation emailed. Their auto responses via outlook come back as customer comments. I th...
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...eason for our inquiry is that our application assumed there would always be a single field with the schema com.atlassian.servicedesk:vp-origin , which is normally true. However, in this customer i...
- Question
- jira-cloud
- jira-service-management
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We're looking to conduct user research in the following weeks and we were hoping if we can interview you & the people in your team! Here are the following details: Product: Jira Service Ma...
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A new user logged into our production portal and was asked to register an Atlassian account, selected Microsoft account verification and then continued the log in process. when he pushed the bu...
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Hello, We recently launched a new ITSM project that now utilizes the Teams functionality within JSM. Our previous project did not use teams. When a ticket is created, the customer sel...
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Has anyone ever gotten this to work? I have a trial Twilio account, I have my account SID, my API key SID, and my secret, plus of course the phone number. Also a note: the phone number itself kept s...
Related collections
Atlassian Community Events
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |