Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I'm trying to extract a piece of text from a ticket's description and post it in a comment. Sample description: Using regex101 set to Java the following regex seems to match the correct body: ...
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Hello All, We have a requirement to restrict external users/domains (e.g., gmail.com) from raising requests via both the customer portal and the email channel in Jira Service Management. We tested...
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Hi there Has anybody set up an Adapters Client on an Azure VM (ideally the Intune Adapter) and is able to share some feedback on their experiences? I am currently gathering information if this set ...
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We have a use case where we want to import our Customers and their Organizations from an external Data Source (CRM) to Jira Service Management or now Customer Service Management / Service Collection....
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"Jira Cloud for Excel" plugin is not connecting to the respective Atlassian account. It is giving an error which says "We can't load this add-in because we couldn't connect to the catalog". How to fi...
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Hi guys, I have developed an HR system. There is a custom field that I nned to have with the roles of the company employees with more than 400 roles. Is there a way to make this custom field? The p...
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I would like to be able to export a filtered listing of tickets from my "multi-space work" page, but there is no "Export" button or option anywhere. The three dots on the right only given me "Conf...
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I have a user who says @ mentions in a JSM project is no longer sending then an e-mail. I don't recall it ever sending the e-mail, just adding as the requested participant. I've r...
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Hi all, I am facing some strange situation. There is a portal customer I want to remove and I can't. As this user is not a managed account, it is not possible to remove from the usual ways. ...
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Hey Community, Our internal JSM portal has a Form which has a custom drop down field that allows requesters to select a client from the list. This field has 232 options in the drop down list. Our...
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In our Org,we have tickets with start date and end dates,so our requirement is to get the notification of ticket end date before 48hr,so it is possible to get the notification .
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JSON Import: Multi-value Object reference attribute not populated when source field is a JSON array with multiple elements Product: Jira Service Management Cloud — Assets Description: I'm import...
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What is the best reporting tool that will produce very good Dashboards that provide the following 1. Detailed widgets for Incident, Request, Problem and Change various reports around SLA, Brea...
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Hello, I nedd to add approvers to an approval step on a Team-Managed project. The customfield Approvals isn't available on Modify Ticket Action Step. Therefore, I try to add accountId with t...
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When someone makes a status update on a ticket and I have the Jira tab opened in my browser, I do not receive notifications (via email nor through the Jira browser app). I understand that email noti...
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I'm trying to find a solution. To find all users, which have been not active for a period or not at all active. I can see the UI have been change. So i had to find the customer, with this help =>...
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Hello everyone! The automation generates a report on laptops by stock, sending it to email as an HTML table. I need to sort it by start date. But the start date is an object in a different asset&nbs...
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Heya, Maybe I can't find the setting itself but I am having trouble preparing translations for our help-desk portal. Below I have an image of our English portal as viewed by an account in Dutch. Any...
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Heya, I have been struggling to find a solution to mobile view of the helpdesk portal. When the portal opens now it does not scale well and the Rovo agent blocks the full view of the portal. ...
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Heya, I have a question about which agent is best to use? Currently the support page gets cluttered quickly with the pop-up, but the virtual agent seems to have far inferior results to the Rovo agent...
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Groups will not get email notification, but whenever Assignee Groups field assigned to any groups, the users should get notified about the ticket. which is the better option or I need suggestions.
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On the Jira "Board" view, I get an error message when I try to move the column for Done to the extreme right end of the pipeline. The error message is as follows: Something's gone wrong An error ...
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Hi all, In Jira Cloud, it is possible to reply to a ticket via email. If I write an internal comment using an @mention and the recipient replies via email, the reply to the internal comment is treat...
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In project settings, under request types before it was Incident, Service Request, Change, Post-Incident Review, Problem, Task, Don't know what I did, suddenly it is showing Incidents, service r...
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Hi Team, Where do i get the RPM of nagios-opsgenier-* .rpm for a linux server as i am building a new nagios server for short term? Getting access denied when i tried to access below link: ht...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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