Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hi all, for pretty much all systems, we run a stale account policy where - created accounts are removed if the user has not (never) logged in for X weeks - existing accounts are reminded to use/lo...
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Is it possible to view the notifications history logs in SM incident? How?
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Hi Is there any chance that if I'm the Reporter & the Assignee of an incident request, I'm not getting emails for new comments? Thanks!
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Hello, I am new in Jira admistration. As far as I know (expirance from older projects) there are views where a can see the dashboards and search for issues as menu on the top of the page. At the mom...
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This is the error. Hash WMQ3K6 Trace b9c7eb1c4ea5461da13eab43995e6e39
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Hi All, I created priority groups to align with the different support teams for different products we have. in order to be able for customers to open a specific ticket to a specific group and ...
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Hello, I'm trying to fetch the content of a form field in an Automation. The field isn't connected to a JIRA field. I added a field key to the relevant field- 'reqbody' The field is a Text type....
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how can i change for my SLA to not count it when the ticket is on pending mode? basically when i move the status from in progress to pending (wating for user or 3D party etc)...
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Hello, In Jira, I set up alerts to be sent as follows: one day before, one hour before, 15 minutes before, and at the scheduled task start time. However, I have not received any alerts. If there are...
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I have created a few KB articles and would like to offer them as publicly accessible documents. Is that possible with service management?
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Incident triggered a notification to first level. Event was acknowledged via phone within the 15 min period. Logs show the acknowledgement. Event was still escalated to the final le...
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- cloud
- opsgenie
- opsgenie-cloud
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Jira Admin cant access to the Request type, Portal, and other option to edit. I have Jira Admin access then why I cant custom, and update these options! Do I need to have other user group to my...
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Hi all! I am looking to clone the set up of a ticket to another project. I don't see a clone option, and if there isn't one, is there at least a import + export option? Please advise how I...
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For employees that separate from the company. I want to have it set up where after I close the ticket. It will automatically unassign the equipment (object assets) we have them assigned to. I'...
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I want to know if its possible based on below criteria: ---This part already automated-- Story status moves from ToDo to In-Progress Start Date date added ---Need to automate--- I want to ...
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One of our business units has a very complex process that occurs after intake. Multiple staff and other business units are involved in the overall activity. My usual recommendation is to use tasks an...
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I need to add a non-editable disclaimer field (which is a long paragraph) in my JIRA form. I have tried adding a checkbox field, but looks like that has some character length restrictions so ...
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Can this app be used to export Attachment?
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Hi, We have setup a knowledge base for end users which includes screen shots and videos on how to use the portal. We would like to restrict the possibility users have to download the images an...
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Hello, I am trying to trigger a status change when a comment is added from approver. This is what I have so far but no success. Tried with other smart values as well:
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I would like to know if the pricing model is changing too when migrating to JSM from Opsgenie.
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We have started using the Slack chat facility, and it works well. We use forms to ensure the correct information is collected, so I wanted to add the form to issues created via chat. ...
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hi, it seems we have exhausted our maximum limit Email within a day. Is there a way 2 check up on the e-mails which were send. We only send a few E-Mails and the notifications were blocked. ...
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Hello, I've enabled Suggestions on 2 of my projects and it only appears on the one using the issue type "[System] Service Request", not on the one using "Support". Is there any other way than chang...
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Hello, Auto ticket creation from .net platform to JSM is not working for past few days. This feature was working for past 4 years using TLS 1.2. Is TLS 1.2 is still supported? ...
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