Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, Today I noticed that one of the queues for received support requests has disappeared in the JIRA SERVICE MANAGEMENT project. I couldn’t find any relevant information in the audit log at https:/...
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I have a few automations which stopped working out of the sudden. I've found out it's due to my "Lookup objects" not working correctly anymore. To troubleshoot, 'Ive done the following: - ...
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I'm using a service space in Jira service management and have configure the issue types to create tickets by agents in the space, but the configured fields where not visible while creating tickets. I...
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Hi everyone, I’m configuring automations in Customer Service Management and trying to create a rule that triggers a client notification (email) when an agent updates a ticket (i.e., replies to a cus...
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I have updated my domain service provider with the Atlassian CNAME and TXT entries, waited for 2 days, and still can not be verified. The issue is on atlassian side, because other services/providers ...
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Hello, I am currently using the free trial of Jira and would like to activate Jira Service Management as well. However, when I click on "Get started," I receive the message: "Something went wrong." ...
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Hi, We need help understanding our Jira product access. In our admin view, we can see Jira Service Management with 3 admins, but I personally do not see Jira Service Management in Jira and I do not...
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What is the best way to disable inheritance for an object type when there are already child object types? Unfortunately, we made a “mistake” while setting up our asset database. We enabled attribut...
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trying to change to monthly billing with 50 users. Error says cannot change until 2 outstanding invoices are paid. I go to Invoices and everything is fully paid up Support ideas from advocates@...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I work in a team setup where Development and Quality engineers are from different organizations. However, the QEs are fully integrated into development teams. Usually, a user story is assigned to a ...
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I am adding external customer to Atlassian directory setting user group and then Jira Service Manager Space Customer. The user gets the invite but is prompted "Something went wrong, contact organizat...
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I am building a Landing page to use as part of our customer portal and I am using the Ric Text feature and I have added the expand Macro. When I go to Preview or after I publish nothing is showing....
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If the "share with" option is disabled, no organization is shared with. It it is enabled, it enables the user to choose between "share with organization" or "share with no one". Is it possible to c...
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How can I set these Request types? - It states I don't have permission
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Hello Community! I am trying to set up an integration with a Slack channel through Jira and I get the error “Something went wrong Error ID: 93f661e0-0d92-11f1-8b05-37abdfe5d881” ...
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When using Get Project REST API v3: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectidorkey-get Always return 404 and "No proje...
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Last week any user can add his work logs to the issues. Since today our users can't add work log to issues. They can open the issue and click on "work log", then the modal dialog comes up and they p...
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I want to change from a Gmail login to a work email and password, but its passkey locked. how do it?
I want to change from a Gmail login to a work email and password, but its only login is via a passkey so I cant enter the password to allow the change to happen. Tried changing the email add...
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Hi, Need assistance since I am not able to delete my Atlassian account. I've used it for bitbucket, and deleted all the workspaces, but in the licenses I can still see them and they keep renewing ev...
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Hi everyone, I’ve been working with Jira for managing projects, and as the number of issues and workflows grows, I’ve started noticing some performance slowdowns and difficulty keeping everything or...
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Where did our URL go? We can't open any tickets. We are getting, "We couldn't connect to that work item." for all of them.
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Comunico el problema en español! Al parecer varios usuarios no pueden acceder al detalle del ticket mostrando la siguiente imagen. Por ahora no se ve ninguna actualización en el status page ofic...
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We could not connect to the work item and as well as searching or checking the tickets.
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Can you help me?
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| Monday | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |