Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Where did our URL go? We can't open any tickets. We are getting, "We couldn't connect to that work item." for all of them.
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Comunico el problema en español! Al parecer varios usuarios no pueden acceder al detalle del ticket mostrando la siguiente imagen. Por ahora no se ve ninguna actualización en el status page ofic...
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We could not connect to the work item and as well as searching or checking the tickets.
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Can you help me?
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When a certain type of ticket is created, I want it to automatically link to a ticket in a different project. An example of this would be if a New Software Request was submitted in the IH proje...
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Hello, I want to filter Request Types based on a value from a dropdown (e.g., “Department” or “Category”) selected in a form attached. Is this possible with native JSM search and fil...
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Hello, I need to implement a status transition across two projects/spaces (Jira portal and JSM): when a ticket in the Jira portal is moved to Done, any linked work items (linked via “is clon...
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Greetings, I'm trying to integrate Zabbix with Jira Operations for the first time using this guide. Integrate with Zabbix | Jira Service Management Cloud | Atlassian Support BTW, is this the right...
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Hello, under the Space Setting > Channels & self service > Portal I changed the name of the Space for Portal in the Portal name field. However, I am the only one who can see the ...
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Jira API tokens are used as authorization headers in Splunk On‑Call along with the Jira webhook. When an incident is created in Splunk On‑Call, it automatically triggers the creation of a Jira ticket...
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I figured this one out, but thought I would post in case someone else bangs their head against this in the future. Scenario: User wrote an Automation rule with a trigger of Issue Transitioned to [S...
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Are there any resources within Atlassian that would help us review our current JSM implementations as we plan to downgrade our service to Standard? I've gone through the feature list and und...
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Users keep getting a message : You re almost there TRY AGAIN. This started on Monday 28 Apr 2026
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We have not been able to log into Jira for three days now
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I think since the very early days in Jira Data Center, custom field names have never been unique. Yet, all over the interfaces, you have selection for custom fields that show nothing but the n...
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Hi, i was able to use the board options, but for some reason they are not showing for me anymore. With this message instead;
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I need to talk to a salesperson before making this migration away from OpsGenie. On their sales site, the soonest I can talk with anyone is next week. Business doesn't move this slowly. Is there a wa...
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Join the last webinar in our AI-powered service management series on May 13! This is your last chance to win the AI-powered ITSM Pro kudos badge! In order to win, please comment on this Community ...
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Hello! When i set ukrainian language in the space settings, the text "Contact us about" on the customer portal changes to awkward "Зверніться до нас із приводу такого:", which sounds wrong. It ...
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I have a rule which will automatically comment on tickets opened to inform the people that we received their ticket, except for specific types of requests, of which I am using Request Type and Issue ...
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We are currently unable to generate customer survey reports using the Customer Satisfaction (CSAT) app from Candylio The issue has been occurring for the past 3 weeks and affects multiple users, inc...
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Description: In JSM Cloud, the "Services" schema in Assets is locked and read-only. This creates a significant "feature trade-off" for IT teams. The Problem: Limited Taxonomy: We are restricted t...
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Hello Team, Under the XYZ organizational setup, there are different Jira sites for different teams, as we are on the Cloud Enterprise plan. We have created a new Dev Jira site with a 10-user tier p...
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Hello Dear Jira team! I need trial license for lab for 2two hours
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 29, 2025 3:29 PM PST |