Community resources
Community resources
Jira Service Management
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I just opened a new Customer experience site and it is not working...How to get the customer input form to show up so customers can input their issues?
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Hi everyone, I configured the workflow status order using the opsbar-sequence values, but the order is still displaying incorrectly. I’ve attached a screenshot showing the values I set for each sta...
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We have several customer portals where our external customers can open tickets. The list of external customers with accounts is accessible via the JSM Cloud administration interface. However, from ...
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How can i create a Holding organization which has several companies in different countries. and manager under customers
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I want a group of users to have access to the "Email this issue" Administration page, in order to be able to examine incoming-outgoing email logs, BUT without being JSM Site Admin
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I'm trying to use Endpoints in JSM API which ask about servicedesk and requests (especially SLA). I have admin permisions to project but still I can't reach those endpoints. Examples of such e...
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I want to clone a ticket including a formular with an automationrule. What do i have to do? The Formular has diffrent Fields (Field1, Field2, Field3), one of the Fields (Field3) is connected with the...
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Please propose a solution to the following problem, or provide a sample automation for populating an asset into an asset-type field. What I want to do Objective: I want to automatically set the rel...
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Apesar de tener todos los permisos el Jira Service Managment, el agente no funciona, no puede editarse un campo , hay alguna restricción por ser JIRA SERVICE MANAGMENT?
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I created a SM project and copied the default notification scheme and added the service desk team as a recipient when a work item is created. However, they are not receiving notifications. ...
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I upgraded my standard account to premium trial account to try out the virtual assistant for chatting with customers. Despite reading many articles, I cannot find a way to enable it. Has anyone found...
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Hello, this is more of a best practices question for setting up recurring tasks in Jira. I have created a project specifically for keeping track of IT scheduled tasks - most monthly, all are due a sp...
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Hello, I just discovered the "Set to Recur" functionality for work items, and wanted to know if there is a way to add more values to the "Recur" Dropdown? It only gives four choices, with the m...
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i have created a service management project for customer support and facing the following issues: 1. Unable to add multiple emails in email request configuration 2. The email added is part of a dis...
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The Data Manager Entra ID User Adapter Jobs has been failing to populate the Data Manager since the 1.2.5 release, even though it runs successfully. Previously, increasing the API Limit to 200 resolv...
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We're using assets to track recurring/annual payments. When the renewal date (asset attribute) is within 90 days, I want to create a ticket in our project. Currently, the date range is set for anythi...
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Unable to add customers for portal access invite to JSM as "service desk agent " & as Project admin & Jira admin, This is for users that already have a Jira account on cloud site. just...
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When alerts get created through the Prometheus intgration on Jira Service Management, we automatically get [Prometheus]: attached to the alert. In OpsGenie it was apparently possible to...
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I'm having problems logging in to the Opsgenie app on iOS 18.6.2. I have never used the app, so there has never been a successful login. I can log in to the web version on the same iOS device, so I k...
- Question
- cloud
- opsgenie
- opsgenie-app-for-i-os
- opsgenie-cloud
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Problem statement: Connect our customers to Jira Service Desk portal to create incidents/service requests. User is Authenticated via Federated through our application portal. Tech Ask: ...
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Hallo, I created new user for access to our Jira Service Management but I receive the attached error. The user has been granted access but still can't login. How can I solve? Thank you
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Please help me create an automation when customer has no reply - Status : waiting for customer - no customer reply (either in internal or public note) within 48 hrs after status change - sen...
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Hi team, I can't receive the ops alert SMS notification, but I can got a alert phone call from opsgenie. Could you please help check if there is anything wrong about my account? I'm using the curren...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I am writing to report an issue with my Opsgenie notifications. I am currently receiving Voice (phone call) notifications from Opsgenie without any problem, confirming that my primary contact nu...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, how can I remove the notificiation in automation? when automation rule updates a field or comment, Jira sends a notification email to the reporter, assignee, or watchers.
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