Community resources
Community resources
Community resources
Jira Service Management
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I am new to Jira and trying to solve a complicated issue. I have a board say SIT with hundreds of tickets. Some of the SIT tickets are linked to tickets on another board. I want to be able to see all...
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Hi, I've been out of the Jira loop for many years and would like to ask for feedback on how best to structure a JSM project. I'm sure this support structure isn't unique, but just trying to get my h...
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I am working on an automation that will prompt a customer for feedback in certain intervals. For the sake of testing, I have it set to run after 15 minutes, leave a comment, then run again 30 minutes...
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I have my AI Atlassian intelligent connection set up. However, within the JSM when open incident Related resources section, articles, PIRs, and issues related to this incident are supposed to be avai...
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I am trying to create an automation that when a custom field is completed in a child issue (sub-task to a service request, or task to an epic), that same custom field is updated in the parent issue. ...
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Do we have a way to have a description of the JSM Dashboard available to explain the purpose of the dashboard without using the Rich Text Gadget? I see for each filter, we have the ability to click o...
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I have 5 priority levels: Highest, High, Medium, Low, Lowest. I have had and still have a Filter on my board: project = Design ORDER BY Rank ASC This organized the board into 4 swimlanes: Expedit...
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Hi everyone! No matter what I do, I cannot change my kanban board name! I need help please. I asked chatgpt, and google, what they offer doesnt work.
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Hello! We are relatively new to Jira around here so I apologize if this question has been asked and answered but I was unable to find out if what I am trying to do is even possible. We are setting ...
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Emails from domains outside our organization are getting rejected with the following error found in the logs: "DMARC-validation email filter" DMARC has been enabled for about a year for our service...
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Hi Team, I've this information in tabular format, and it comes as an alert as synced with Opsgenie. I wanted to activate teams integration with Opsgenie, however, I'm unable to achieve that tabular...
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- cloud
- jira-service-management
- opsgenie
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I use groups to assign tickets to team members. How do I remove them temporarily from the queue?
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I know we can see the recent automation runs on an issue as said in this link https://confluence.atlassian.com/jirakb/how-to-display-the-recently-executed-list-of-automations-against-an-indivi...
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Hi Everyone, I am struggling here. My goal is to simplify our ticket view layout. I would like to be able to change the Reporter to a desired customer. For example, if ...
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How can I synchronize lettertype and text color in emails to customers. This is how the email shows up now. I want the whole text to have the same color and lettertype
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To access our Atlassian environment we use SSO. However, for some reason the config doesn't work and we are all complete locked out. How can we raise a support ticket to get support for this? I trie...
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I have emailed a specific customer multiple times and their responses are only including a confidentiality note in both French and English. When I spoke to the customer over the phone I was informed ...
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Good Morning, I am trying to figure out how to hide the email signatures on an email submitted ticket in JSM as the images are causing the content of the ticket to be lost or missed.
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How can I add an issue to more than one project?
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I have read other posts how to disable this by removing Service Desk Team as well as tried Service Project Customer - Portal Access. But the JSM form still shows it when as a JIR...
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Hi, I have a question about if it'is necessary or not Atlassian Guard for these cases: Users/Agents with authentication on Azure AD Customers with authentication on Azure AD Users/Agents w...
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Hi. I have created a rule that captures the last comment made in a subtask when the subtask transitions to Further Information Required. The subtask comment is always updated when this transition oc...
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In order to better manage requests related to Jira projects I would like to create a list of projects in Asset Management. Use cases could be to let the customer choose a project his request rel...
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Hi, I have the following issue. Atlassian has several types of roles: Partner and User. When adding them to a JSM project, I face the problem that without the Service Desk Custom...
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My idea is to have a custom trigger for the JSM Request Widget in a different section of my application so it isn't visible at all times. I'd like to not have the widget button available all the time...
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