Community resources
Community resources
Community resources
- Community
- Tag: jsm
Tag: "jsm"
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Hi guys, I'm trying to remove unsubscribe/uninstall some 3rd party applications, before the end of the year so that I can make appropriate migration and configurations, but I was unable to do it. It...
- Jira
- Question
- appfire
- apps
- cloud
- jira
- jira-cloud
- +1 more tag...
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🕊️ Peace on Earth (and in the Queue) We made it! 🎉 Welcome to Day 24—the final day of the Jira Service Management (JSM) Advent Calendar. For the past 23 days, we have built portals, automated w...
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...icket... regarding their own boss. 😱 That is a disaster waiting to happen. The JSM Solution: Project Roles & Issue Security Schemes. Jira is granular. You can lock it down tighter than F...
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...ot in Jira. The JSM Solution: ChatOps (Slack/Microsoft Teams Integration). Stop fighting the chat tools - embrace them. Connect JSM directly to your messenger. For the Employee: They c...
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📜 The Naughty & Nice Scroll We are inching closer to the big day! Welcome to Day 21 of the Jira Service Management (JSM) Advent Calendar 🎅 Yesterday, we looked at real-time D...
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...verwhelmed while the Benefits team is quiet?" "Are we about to breach 10 SLAs?" If you have to click through 50 tickets to answer these questions, you are already too late. The JSM S...
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...echnically correct but the tone was rude. Maybe you followed the policy, but the policy is confusing. Maybe the employee felt rushed. A closed ticket does not equal a happy employee. The JSM...
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HI i want to change default value of field if creator = user1. Can you help me I tried with postfunction in workflow but it havent conditions ( I also have Script Master plugin , but dont k...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
- scripting
- +1 more tag...
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...he Problem: If a ticket comes in marked "Urgent," but nobody looks at the queue until 9:00 AM, the damage is already done. The JSM Solution: Opsgenie (Alerting). Included with JSM, Opsgenie h...
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...take. The JSM Solution: Change Management Workflows. Use JSM to track organizational changes just like IT tracks software updates. Standard Change: Pre-approved, low risk (e.g., updating a t...
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...oot Cause, you are destined to repeat the panic next month. The JSM Solution: Problem Management. In JSM, an Incident is for right now, but a Problem is for forever. Create a Problem Record i...
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I have an Issue and I found no way to bypass this problem: I would like to restrict certain requests in the customer portal to certain customer Organizations. In theory, according what...
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Atlassian continues to deliver meaningful improvements to the Jira Cloud experience. The recently introduced Request Access When You Can't View a Work Item feature represents a welcome addit...
- Jira Cloud Admins
- Discussion
- access
- feature
- jira-administration
- jira-cloud
- jsm
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Lansweeper Integration with Jira Service Management: Unifying Asset Inventory and Service Management
As IT teams strive for greater ITSM maturity, integrating Lansweeper with Jira Service Management (JSM) is becoming increasingly essential. By combining Lansweeper's automated asset inventory with J...
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...ervice Desk is flooded with 500 tickets in 10 minutes asking "Where is my money?!" The JSM Solution: Major Incident Management. Don't handle these 500 tickets one by one. Declare an I...
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...ompleted, Closed Done Paused Pending A small change for consistency. A big impact for JSM. SLAs don’t care about meaning. They only read exact strings. So, S...
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...he JSM Solution: Linking Assets to Tickets. When you view an employee's profile in Assets, you can see he currently holds: MacBook Pro no.1234, iPhone 14 no.5678, and Badge no.99. You can a...
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...ho has the spare MacBook? When does the software license expire? Did we get the building key back from the employee who left last month? The JSM Solution: Assets (formerly Insight). T...
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...ay or a personal day?" "Can legal review this wording?" The employee (the requester) should absolutely not see this messy back-and-forth discussion. The JSM Solution: Internal Comments....
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...our queue that all say: "I can't access my payslip.". Answering these one by one ("Hi, yes we know...") takes hours and drives you crazy. The JSM Solution: Bulk Operations. Go to your Q...
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...gnoring emails, they get frustrated. If you manage the inbox manually, you lose track of who is replying to whom. The JSM Solution: Email Channels. You can hook up your existing email address d...
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Hello Team, I am migrating JSM Data Center, I wanted to get the developer license for sandbox, Can someone suggest the steps for JSM Data center developer license procedure? not jira cloud.
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...anagement (JSM) while the developers use Jira Software. They only share updates via email threads: A customer files a complaint to support as a JSM ticket. The team lead creates an e...
- App Central
- Discussion
- collaboration
- enterprise
- exalate
- jsm
- support
- +1 more tag...
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...fraid to use it. They are coming to you with sensitive personal issues (maternity leave, payroll errors, conflict). If the environment looks like a 1990s spreadsheet, it feels cold and impersonal. The JSM...
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...his PDF?") is a nightmare. It creates bottlenecks and delays. The JSM Solution: Approval Workflows. JSM allows you to bake approvals directly into the ticket lifecycle. The "Leave Request" F...
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