Hi! I have recently completed the following certifications related to JSM: Jira Fundamentals Badge Jira Service Management Fundamentals Badge Get started quickly with Jira Service M...
Hello, I have mail connected to my JSM project, I constantly see the Read Timed Out error in the mail connection logs, it doesn’t seem to affect the work, but I’m interested to know what it is? J...
Timepiece - Time in Status for Jira can be used to get insights into key performance metrics such as Issue Age, Cycle Time, Lead Time, Response Time, Resolution Time, and more (see details)...
Hello team, hope you're doing well today! I need help with a Scrum project. We would like to be able to se the “DONE" tickets even if they are in a non active sprint. We for example have a sp...
Introduction Currently, edits to custom fields in Jira Cloud and Jira Service Management Cloud cannot be restricted per field without creating cumbersome workflow transition loops on a status. As an...
Hello, I have Opsgenie integrated with our JSM cloud project. What I'm looking for is a way to accomplish this: When an issue is assigned in our JSM, I want the alert in Ops Genie to b...
in another article I found Information about the App "SmartAssign". There are many interesting featuresinside. BUT - can we use the AtlassianTeams, which we already have within our Site? At the mo...
I have created an automation rule, where it is triggered on the update of an object I am trying to add an asset attribute value (RecId)to the end of a url and send the values of any asset attr...
...isteners, Jira Automation, scriptrunner or JSM? Please guide with detailed explanation if possible to configure and if not, what could be the alternate solution to resolve my concern. It will be a g...
Is it possible to allow JSM Users in my organisation without a Confluence license to post comments on my Confluence page? JSM-Access is activated. I have tried to give e...
Hello team Could someone help with any advice in regards to how we can retrieve the contacts of all users in thenew JSM OPS ? We have migrated fromops genie to JSM and i am testing the A...
Hi all, Im incorporating JAM Assets/objects into our Jira instance and I want to know if its possible to automatically move an Issue status if the Asset/object is edited. For example if the As...
Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than wha...
Optimize Your Jira Workflow with Timepiece Managing Jira workflows can be challenging, especially when trying to identify bottlenecks that slow down progress. This is where Timepiece...
Alerts are created via API integration. using the same integration, notes are added to alerts. When an alert is created, a JSM issue created. When a note is added, via API, to the alert, t...
I have a JSM project, I want to add Gmail there so that it takes letters from there and creates requests automatically, tell me how to do this? It seems that OAuth 2.0 is needed, but I can’t find w...
Hello, We are using Jira SM DC. Is it possible to implement transition buttons via email? For example, the customer (reporter) receives an email with the following content: ”Your request h...
Hello, I am trying to write a JQL query to fetch the report for Request Assignment Group( Single Group Picker) field value change from one group name to any other group. I have tried, Project = "" ...
This week, I have something special for you. It's the story about how I became a volunteer Jira Service Management admin. What started out as a learning exercise has grown into a full JSM h...
Hello Atlassian connoisseurs! Is there any possibility to display statuses from a linked task (Issue Links) in Jira on the portal? I need that statuses from issue link (relates to) to be di...
I’m working on problem validation research for Jira Service Management (JSM), and I’d really appreciate your help! If you’re are experienced in managing and setting up JSM projects, I’d love to get y...
Hello Community! 👋 From today, we have begun the rollout of Workday Integration in Jira Service Management. Workday Integration can be used to streamline onboarding and enable seamless processes f...
We currently subscribe to a handful of our on-call calendars in Confluence for users who do not use Jira/OpsGenie. Will this functionality persist? This is not available in the current ops setup and ...
Introduction Jira and Jira Service Management (formerly known as Jira Service Desk) are two powerful tools designed by Atlassian to cater to different organizational needs. While both share similarit...
Hi all! I have implemented in my project that if a client writes to us by email, then a task is automatically created from this email in Jira. But I'm interested in the opposite scenario. Is it possi...
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