Community resources
Community resources
Community resources
Jira Service Management
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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Hi everyone 👋 A month ago we announced our update to unify our Services experience between Assets and Jira Service Management. To connect those requests to the real-world things behind them device...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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...eason for our inquiry is that our application assumed there would always be a single field with the schema com.atlassian.servicedesk:vp-origin , which is normally true. However, in this customer i...
- Question
- jira-cloud
- jira-service-management
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We're looking to conduct user research in the following weeks and we were hoping if we can interview you & the people in your team! Here are the following details: Product: Jira Service Ma...
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A new user logged into our production portal and was asked to register an Atlassian account, selected Microsoft account verification and then continued the log in process. when he pushed the bu...
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Hello, We recently launched a new ITSM project that now utilizes the Teams functionality within JSM. Our previous project did not use teams. When a ticket is created, the customer sel...
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Has anyone ever gotten this to work? I have a trial Twilio account, I have my account SID, my API key SID, and my secret, plus of course the phone number. Also a note: the phone number itself kept s...
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I have made a JSM page. The input screen where my customers interact is showing some sort of app. see image How to remove this feature display?
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Hi Community! 👋 Welcome to your final challenge of Shatter the Service Quo: Break Stuff, Earn Badges! You've shared how you've broken legacy processes and spotlighted what needed to go — now it's ...
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Hello everyone, My bad. I sent an email before it was ready. Is there a way to recall or unsend an email in Outlook? Yes, if so what are the requirements and does it work with all outlook accounts? ...
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Hello, we are migrating from Jira DC to Cloud. In our service management projects, we have multiple language supports for different languages. After migration to Cloud (so far in test sandbox), the...
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Hello, I would like to set up a form within Atlassian for booking vehicles. Bookings made via the form should automatically update a calendar within the project. Could you recommend any free, clou...
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When I try to manage an app it's giving me this error: Something went wrong on our end If this keeps happening, share this information with your admin, who should contact support....
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I have an automation set up to go off every day at 9am (if my math via UTC in the cron is right, I'm CST), and when I check it, it even says that 17 tickets currently will be affected by it, but it's...
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I have 2 spaces for my Help Center that I want to link. I linked the two sources of ressources (from our Confluence) in the settings of the space but once I opened the Help center the name of the 2 s...
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We are experiencing an issue assigning work orders to agents. This affects all of our projects. At the moment, I can only assign work orders to myself.
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Hello, We have a problem on All Jira spaces. We can't assign users. How can we fix that? Best regards, Cristian
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Since this morning we are seeing a number of automations failing but no mentioning of the work item numbers in the audit logs. Anyone experiencing the same and maybe knowing a reason for it? Audit ...
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Hello team, at the moment my fields related to Assets are not loading data, and the same is happening with my schema pages. Is anyone else experiencing a similar issue?
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Hello, has there been a change, or is there a fault with the automations? Our automations have stopped running since around 10.30, and the following error message appears: ‘The flow actor is not au...
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Good morning. We've came into work this morning and all our customers are missing from Jira. The organisations are there but every registered customer is missing. Is this a known issue ...
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Hello Atlassian Community, I am reviewing the firewall allowlist requirements described in the Atlassian documentation: IP addresses and domains for Atlassian cloud apps Our organization only uses...
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Hi team, Can anyone help me with this atlassian has sent a gift box to me for ITSM SPECIALIST certification It has a stone pen but since it's comming via courior it's stuck because of that pe...
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there is a specific user who uses OpsGenie and doesn’t receive alert calls or alert SMSs. everything is well defined in their profile: the right phone number and the right notification rules, but eve...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Currently if a ticket is originally raise by email, Jira nicely handles all conversation through email as long as title and the jira email are used in each email. However, there is a scenari...
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Hi all, We have many machines highly configured with Grafana. We found the Grafana-JSM integration and were, at first, delighted to use it to alert us when quick action is needed. We have over 15 Gr...
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We're switching from a Data Center instance to JIRA Cloud and the topic of our assets import configuration is a headache. Within Data Center, it's possible to import information from a server via Mi...
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Atlassian Community Events
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| January 24, 2025 4:31 AM PST | ||
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| January 22, 2025 12:24 PM PST |