Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I recently created (Jan. 7) security levels tied to a space in JSM. I added the fields to my space's associated screen and even request types. An automation rule was created to add specific secur...
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A question of which I'm afraid I know the answer already, but I'd like to share the question to see if I am understanding things correcly. Using JSM (Premium) on Cloud for internal company purposes ...
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Hi, I am trying to limit the interface of a Jira instance for certain Users. I have a group of Users who are supposed to be able to work on the Jira instance, however they should not be able to chan...
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Dear Community, we are using Jira Service Management for public requests (OPEN). However, according to https://support.atlassian.com/jira/kb/condition-pending-status-in-jira-service-management-clo...
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I’ve added my personal email to JSM for testing purposes. However, when I try to delete the customer, the Delete button is missing under Actions. I noticed that under Organization, each organization...
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Hello, I’m trying to retrieve all Jira Service Management tickets that have the “Completed” status in Jira using the JSM Request API. I’m currently calling: /rest/servicedeskapi/request with: ...
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Is it possible to have sub-categories for KB articles? Example Category = For Administrators Sub-Category1 = System Configuration Sub-Category2 = Integrations
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Hi, I try out the Jira service management spaces. Comparing to the 'demo service space' with mine, there're a more tags such as 'Channels & self service' / 'Request management' under the space ...
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I'm currently working on an automation that will update a jira ticket by closing or placing it in pending status. I'm using CrowdStrike Fusion Soar for my automation. I'm getting t...
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We have a help desk that responds to external users via Outlook and when they cc our Atlassian email to create the work item it auto creates an account for the email address that is the TO recipient ...
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Tengo un problema con una importación CSV en Activos donde no se completa un atributo de objeto al que se hace referencia en un tipo de objeto, aunque: -La misma configuración funciona con un CSV de...
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While I see there is documentation on how to disable this feature in cloud, how can I prevent customers from creating new customer/jira accounts via the "create new customer" option in the user ...
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I have two spaces in JSM that should have very different permissions: 1. Space is use to collect document approval requests from anyone. There are so many different entities that can send them that ...
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This problem started in the last month or so. Before that I never had an issue. When I send the re-invite it works. I am just trying to figure out why this just started. I have checked wi...
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Hello everyone. There are problems with JSM. The trial version recently ended and everything broke down: the board view disappeared from the display types, the customer portal is unavailable in the s...
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...nyone, only for the customer (reporter), even I set the security levels? If it is true, how should I set this up correctly? Would this be the solution? : Enable sharing with the organisation by default a...
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Hello, Atlassian community. I am planning to take the ITSM with Jira Service Management Foundations exam and would like to know where I should prepare for it, such as where I can acquire dumps ...
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Hi, I'm looking for guidance on linking DataDog to our Jira instance to specifically create Jira Service Desk tickets from DataDog alerts. https://docs.datadoghq.com/incident_response/incident_mana...
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...harepoint" = True and "Groups" is not empty And "groupsharepoint" != True then for each smart value Name {{testing}} Smart value {{lookupObjects}} i send this request { "Name":"{{t...
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Put below two sentences into JSM automation rule to "Edit Field value", S1 is working but S2 isn't working. Do you know why please? can {{#...}} {{/}} working in JSM automation rules? S1: ...
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I would like to customize the users that receive email notifications in regards to ticket request changes. i.e. When a ticket is created, all user emails in the user group "DE" should receive ...
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Dear Community, I have a customfield which returns the list of services assigned to a issue, I need to loop through those services and post their status to statuspage. I have used Advanced Branching...
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Hello, I have a JSM project and automation to send email to managers once a SLA is breached. I am using the send email automation to draft my email and to present the details in table format. However...
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How does one unlink a space from the help center? Current documentation does not help solve this. In Help Centers > Spaces there is no option to unlink a portal/space. I need a portal/space to be ...
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| 24 | |
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| Subject | Author | Posted |
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| 15m ago | ||
| yesterday | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST |