Community resources
Community resources
Community resources
Jira Service Management
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Hello Community! This is Jehan from Jira Service Management. We recently changed the default behavior of transition screens, where comments now default to “Internal note” rather than “Rep...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I need to find out how to escalate an alert to another team. The other team will have a schedule rotation and the person on call should be able to view the alert is assigned to their team.
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We have a client who wants to be able to use the portal to send specific requests to our client support team. The client only wants themselves to be able to see this request type in the portal. I hav...
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Trying to link a data connection to an existing form. I added the URL, clicked Next then got an error
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Does anyone have any recommendations for managing a product with multiple teams? Ops focused and Agi
Does anyone have any recommendations for managing a product with multiple teams? Ops focused and Agile focused? One team is prioritizing items and the other prioritizes their own but some of t...
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Hello JSM community, I want to allow a large number of developers to see all JSM alerts without adding them to all responder teams. One recommendation is to add that user to have "Browse Projects" p...
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For the last several months, I have been tracking resolved tickets by day of the week and across 3 different timeframes (2am - 11am CST, 11am - 9pm CST, 9pm - 2am CST, and Total). I use 4 different f...
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We've just moved our Opsgenie Sandbox to JSM, but can't seem to get a JEC working. We have HTTP_PROXY configured in the jecService64.json file. In our OECs, this is used by the OEC to connect to AWS ...
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Hello everyone, We are currently facing a challenge in managing access within our Cloud instance. We have two open projects and would like to configure them as follows: Internal use...
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When i click on Status, see screenshot, it usually starts with in progress, now it goes to Done or Cancelled and I have to reopen ticket . can i change it back
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Hola, cuando creo una incidencia en el backlog, aparece el nuevo ticket en la sección de "Incidencias" y luego debo cambiar su estado a "TODO" para poder visualizarla en el backlog. ¿Cómo puedo cambi...
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Hi, I am an administrator for a JIRA Service Management project. When I want to add a request participant to an issue, I can see all users who have access to the project. But an agent who is not an ...
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I am looking for average time to ACK an escalation as well as any other useful data
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Dear Atlassian Support, I am experiencing an issue where I do not receive notifications on my email when there is an automatic reply or when a ticket is closed in Jira Service Manage...
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can i move jsm issues to js project using the MOVE option
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Hello, I created a new project and created some new queues however when i create a ticket on the right side under "details" i see "queue" as a dropdown menu clicking on it shows all queues we have as...
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Hello Everyone. I am trying to give a default view to everyone who accesses the assets for example: We have a column called Asset Model, how do I make this column to be displaye...
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Hello, I am working on automating Story Point assignments for issue created via form. The challenge I'm facing involves using form values that aren't directly linked to Jira fields in my automation ...
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Afternoon I have downloaded the JSM app and I am interested in the notifications. We would like a notification to be sent out when the Alert is a P1, and I can see from forums this ...
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I would like to change the issue type of a request type. The issue types should be at the end: [system] Service request and [system] incident. Unfortunately I can only change to other ...
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I have a previous post about setting up a new employee onboarding workflow. I've almost got it refined to where I can send it to HR for testing but I have these last two wrinkles to iron out. ...
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Does anybody have any idea when JSM Assets will be a functional tool in the Cloud environment? There are so many process-breaking bugs that I'm hesitant to encourage team members to use it. Non-J...
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I need to remove some of the automatic responses from the portal, as they are transparent to the client. According to Jira documentation, it is stated that the automatic response from the portal can ...
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Hi, I am planning the import for Alemba to Jira and I am not sure what happens when a user responds to a ticket via email? the email header will be difference so will Jira create a new ticket or upd...
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Hello! I have created several organizations in my Jira Service Management project, and I need the "Share with organization" section to not appear in the support request form. Thanks...
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Hi Team, I am trying to change the issue status to resolved/done programmatically using the code, https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue...
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