Community resources
Community resources
Community resources
Jira Service Management
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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👋 Hi Atlassian Community! Are you wrestling with tangled IT dependencies and struggling to keep track of your assets? You're not alone! I'm excited to invite you to our upcoming w...
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Introduction In this webinar, we will explore how you can leverage Atlassian products to streamline your deployment and operations processes. The focus will be on how Jira Software and Bitbucket ca...
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👋 Hi everyone - I’m Mindy on the product marketing team. Next week from Nov 4 - Nov 8, we'll be launching Confluence Premium Week '24, a week-long celebration showing how ...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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HR Employee Onboarding The employee onboarding workflow is one of the most intricate processes to implement within a service desk, primarily due to the need for multiple teams to collaborate at dif...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I discovered ...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management...
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Hi Atlassian Community! You’re invited to our next service management webinar on November 14. We’re sharing actionable insights from Atlassian’s State of AI in Service Management Report 2024. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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How can I duplicate an attachment to linked issue on the same project. I already created a workflow, screen and transition. I need a post-function for this. The code I currently use is like t...
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Which role should we grant to the customer to be able to add comments to an existing issue through email since we are getting this error?
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JSM newbie here! I'm looking to set a workflow in JSM to reopen a ticket when a customer replies to a closed ticket. I thought I could just add a transition in the workflow from Closed to Waiting f...
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When an approve/deny email comes through, is there any way to customize that message to say what it is for? We have multiple approvals needed and we want the email to identify the request type....
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Hello ! Atlassian just released this new way of accessing form data : https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/ But is t...
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At this moment I can no longer set myself or anyone else as a watcher of a incident in JSM using the Jira cloud app for iOS I click on the ‘eye’ to set watchers and nothing happens. o...
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Hello, I am trying to test some permission setups to achieve the following: 1. Allow for users to sign-up on their own (for dealing with external email customers, etc). 2. Prevent these external s...
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I'm setting up a JSM project where I have several approval levels. Each approval level should have a list of approvers that can approve, and only one of their approvals is required to transition into...
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I'm utilizing your REST API documentation to create a JIRA ticket in my customers instance regarding a question/issue they may have about my product. My concern is this: would this be ...
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Warum kann ich hier den Anfragetyp Support nicht auswählen? In dem Projekt sehe ich folgende Anfragetypen:
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Hello, I am trying to make a drop down that when populated with a specific value, will then add that specific value to the Summary field
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Today in our environment the default filter for a user is that it was set on "All3 Can we change the default to "Created by me" and how would i accomplish this. I have been looking nearly every...
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Hi Guys, I'm struggling to find how and where I can change the email that sends notifications from Jira email to an email from my domain. My email domain is already verified. A...
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Hello all, I would like to include other eligible customers to a request when somebody is submitting a unique query. Today, our initial template to submit a request is only possible for...
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Hi, I am trying to create a JQL for tickets created from 15:00 today till 07:00 the next morning and it might be the December mode but what does the 15h mean in the JQL? Does that refer to the time...
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¿Que protocolo o qué seguimiento tengo que realizar para poder unirme?
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How to Add multiple users to a Custom field when they are tagged in a comment in the Jira Automation
How to Add multiple users to a Custom field when they are tagged in a comment in the Jira Automation.
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Hi! Is it possible to add a custom Field (People Picker) to the Notficatioscheme as receiver in the TO field?
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Known for providing exceptional customer service, comfort, and dependability, it is ranked as the best airline company in the world. It prioritizes passenger happiness and provides opulent seating, e...
- Discussion
- halp
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Hi, Has anyone practiced this automation in your work? Is it useful? Services If a change to one service potentially impacts your other services, you can create a service relationship. You ca...
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i have a requirement to get total open tickets from the start of project creation and custom end date passed by the user
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I want to calculate how much time the ticket took from creation to resolve using automation. I have used {{issue.resolutiondate.diff(issue.created).hours}} Hours smart v...
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Hi, We have recently tried to upgrade to Jira Service Management 10.3.0 LTS from 5.9.1. I have seen that the support for Postgresql 14 is deprecated but it should work. the scénario that we had in...
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Hi guys, I am currently trying to re-use existing functionality/code in more than one behaviour without copying the code into multiple script files. At the moment, all the scripts start with ...
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Hi Everyone, I wonder that is there any way to make customers must choose a selection before reject a ticket but IN CUSTOMER PORTAL. Hope to get support from everyone. Thank you.
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