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Jira Service Management
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Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers th...
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👋 Hello Atlassian Community! Blake here from the Jira Service Management team. I’d like to invite you all to ask us anything about the virtual agent and Atlassian Intelligence for Jira Service Man...
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Hey there Since launching the Jira Service Management virtual agent in limited beta earlier this yea r, we’ve been hard at work fine-tuning our AI-powered solution to help your teams de...
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Update: Thank you to everyone who joined our EAP! We've hit our customer target, so we're closing the application form. EAP access is gradually being granted, so watch for an email from us. We're dil...
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Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets featu...
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Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
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Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to stor...
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W e’re excited to announce the open beta for custom domains in Jira Service Management Cloud ! The availability of the open beta provides the perfect opportunity to explore how custom domains operate...
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Hey Atlassian Community! We're launching object schema templates for Assets as promised! 🎉 Get started faster than ever in Assets with an initial three new object schema templates - IT Ass...
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Latest update: The EAP has been ended, but keep an eye out for this feature as we have started rolling it out. Hi Community! We are excited to announce an early access program for a new ...
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To our friends here in the Community , Are you looking to set up Jira Service Management for a business use case (e.g., human resources, marketing, analytics, legal, facilities, etc.) but don’t kn...
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Hi Atlassian Community 👋 Mohamed here, from Jira Service Management Assets Cloud Product Management team. Setting up a new object schema in Assets can be daunting - where to start, what to i...
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TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with...
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To our friends on Community! We are excited to announce an early access program for a new feature in Jira Service Management that will allow you to create a new workflow and map it to an existing r...
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In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to foc...
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This workaround is intended to people that would like to set up an “Alert Notification” whenever a specific issue queue has reached a certain threshold. We will make use of Automation For Jira, JQL, ...
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Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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I have stoped my jira service through /bin/stop-jira.sh but now i am starting it by /bin/start-jira.sh then it is not starting up
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Good morning: I am trying to update my assets automatically, but when I import the data that I already have in another schema I get the following error in the automation rule: {"result": "error", "...
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Hi! Is there a way now to remove the "reply to customer" button in JIRA? Currently, it is disabled, so it would be best to remove it because it is no longer functional. Thanks!
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I would like for the most popular canned responses to be above the "Show More" line. Is there a way for me to manually reorder the list of shared canned responses so that the ones people will use mos...
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We have added a verified domain to our account via DNS. It gave us four records to add to the DNS records living with our registrar. This was successful and opens up some neat account management feat...
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Hello, my team has some members that do not have access to JIRA but may rarely need to submit a ticket. Is there a way to do this without integrating through external tools (ie Google Form)? Thank You
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We use Jira to process new hires. The hiring manager fills out a Request and the Issue goes to our Service Desk. We want each new hire to be a customer in our project. Right now, I have to manually e...
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I have at least one internal agent who reports that a customer can reply to a ticket, and it can take up to an hour for the agent to receive an email alerting them to the addition. However, oth...
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I'd like to know if it is possible to have a field like Category, that when: Request Type: "Access Request" Category: ["Device","Accounts","Physical"] I know there might be a different way...
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We have been told by our clients that they have been receiving every issue’s updates, though they can’t change the status on them. We would like to allow the customer to change an issue’s status on t...
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Wanting to configure canned response with only first name of reporter. Currently only have {{issueReporter}} with pulls, example, John Doe. Wanting to pull only "John". Found some codes in...
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Hi Team, We are currently working on a new project for a customer. We are able to make Feature tickets visible to the customers. However, we cannot make "EPIC" tickets visible for the customer who a...
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I'm running jira server locally - version 9.11.1 I went into Administration and installed the 'Zephyr Squad' app. It downloaded the app, generated a trial license and installed successfully. But I w...
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Добрый день. На бесплатном тарифе я пытаюсь настроить работу с тикетами. Предполагается, что клиент без логирования заходит на портал и заполняет форму тикета. При этом, у клиента есть роль в проект...
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I like to find all parent links of stories in the actual sprint. First step is searching for stories in the actual sprint: project = "xyz" AND issuetype = Story AND sprint in openSprints() Br...
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HI Im trying to have new slack channel created automatically when an incident is created. All set up is complete with JSM Chatops (AFAIK) and it looks like the channel is creating (I can see the cha...
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When I tried to change to assignee part some users can be assigned however some users cannot. All users except administrations have same features. What I am missing? thanks
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Hello, Is it possible to allow a specific group of people to only see tickets that have a specific request or issue type. Examples: We have a Jira service management board, but i...
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I am trying to create a slack channel and add various users to it. Everything is in the ticket. A custom field called "squad" contains a list of jira account ids added via a user lookup. My automat...
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Buenas, estoy tratando de compartir una incidencia con un cliente y no le llega mail avisandole. Yo lo que hago es crear la incidencia, y luego lo agrego en el campo "Request participants", lo cual e...
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We are running Jira Discovery 3.1.10.0 and is set up to upload scanned data from the scheduled scans to Jira Cloud. It fails to connect to JiraCloud with message saying: Failed to get Get...
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Hi, after creating some tasks I trie to kategorize them. Some concern the finances, some marketing and some content. Now, I'd like to kategorize them by colores or by labeling them somehow. ...
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Hello folks, I want to copy a numeric customfield "customfield_11900" to the system field "timeoriginalestimate. I was trying different ways an one for e.g. but this rule doesn...
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whenever I am Exporting created tickets-->open/closed/all from CSV the CSV file captures only a Few Fields even if I select all visible fields it captures only "reference/summary/status/service...
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Hello together, is there a simple way to send lookupObjects as full JSON to email, webhook or other external systems. --- My first try was using the lookup object action. and sending th...
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