Community resources
Community resources
Community resources
Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello,I have succesfully completed the onboarding process at Invisible ,but I have not yet received confirmation about my job starter any active tasks in the system . Could you please let me know whe...
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I have Assist and Jira added as apps to my Teams and they seem to work fine. The only issue I have is how random it is when I can crate a Ticket from a Message. On Private chats ...
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We use Jira Service Management for IT Tickets. When a user emails to "Helpdesk", who is a user in Active Directory, ticket is generated in Jira. We have simple workflow to change the status of ...
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In a portal, a user fulfill a form and need to know how to validate if a user Send or Save a form
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I would like to generate a Dashboard with the amount of ticket opened for 2025 by client. I know there is a way to do a graph but I would like to do a Dashboard instead. I have the amou...
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Hi, I have a bot a company and team managed Service Management projects and I want to hide some resolution codes, but my project is not showing up when I go to scriptrunner and behaviour &n...
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We have created several organizations in JSM and assigned all employees to their respective organizations. Is there a way to restrict a specific employee’s access in the portal? So far, all employee...
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Hello Community, In my project, I would like to see the following hierarchy in the Timeline view: Feature , Epic , Story , Task My goal is to have a Task directly linked to a Story (not only as a ...
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Dear all, I would exclude some user groups to raise a request. I have the possibility to restrict a request type and include users, groups, customer accounts and customer organizations (as desc...
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We often receive requests that have been forwarded from another department. If the original sender of the request is not already in the customers list, we have to go over to the Customers screen, add...
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Hello, I would like to know if it is possible for customers to see the participants in the request who are present when they receive an email (following a comment). Thank you in advance for your ...
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Hello, I have several questions about managing deleted tickets: Is it possible for a project administrator to see tickets that have been deleted by an agent? Is it possible to prevent agents from ...
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Hello, I would like to create a rule which allows new tickets created from a ticket to be added to the request type. I tried to do it but couldn't. Can you help me please ?
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I would like to explore Atlassian AI Summarize and create timeline incident in slack option This is not working currently as we are getting ‘You can't execute this command since there are no inciden...
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Hey everyone, I'm looking to get the ITSM with Jira Service Management Foundations (associate) cert. I believe I'm getting the hang of the Atlassian Learning catalogue. When navigating to the...
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Has anyone been able to find a non-plug-in solution to the awful-ness that is the Cloud JSM Portal? If you have multiple portal groups and multiple request types in each group, the portal looks absol...
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Goal: I want to bulk CREATE child work items into a Project while simultaneously having the newly created child work item link to its EXISTING parent/Epic work item in that import. CSV File ...
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Hello dear community, Please suggest the options how making cascading field child values required in Jira? Has anyone faced this kind of problem, and how was it resolved? You can suggest everythin...
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Hello everyone, I'm working on a Jira project and I’d like to restrict visibility of some specific tickets to only certain accounts or roles. Use case: We have three main accounts/groups: JIRA...
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We have established an organization with customers inside. This organization is used in 2 projects. I need customer to see the tickets in one project (within the orga), but not in another. Is ...
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Is there no way to get this worklog detail with out selecting ALL fields on a query. I want to be able to run a query, and select certain columns from the list, along with the worklog details, ...
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I have two levels of support in my company N1 and N2, I want to lock the view of both through the queues
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Hello Atlassian community I am trying to get my head around assets and have set up the following objects in one scheme: Company Team Country Company has an outbound reference att...
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Automatic assignment of approvers based on the group of the applicants and methods for retrieving us
背景と目的 日本から投稿させていただいております。Jira Service Management（チーム管理プロジェクト）における承認者の割り当て自動化について、アドバイスとベストプラクティスをいただければ幸いです。 目標は、申請フォームに指定された「申請者グループ」（ディレクトリから取得）に基づいて、承認者を自動決定することです。 私たちが直面している問題 スマート値を使用してディ...
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Many HR process from employee offboarding to internal transfers can be very fragmented with teams trying to solve parts of these processes manually across siloed teams and struggle with low visibilit...
- Article
- esm
- hr
- hrit
- hrsm
- jira-service-desk-cloud
- +5 more tags...
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Atlassian Community Events
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| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |