Community resources
Community resources
Community resources
Jira Service Management
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Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, in the personal request overview of our external customer, he sees the statuses of other internal test projects in portal. Is this solely because of the globally shared customer li...
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I would like to build playbooks for all our common processes and help enforce agents use the playbooks. I would ideally be able to JQL for all items where no playbook was completed. This will help me...
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Hello, Is there a way to hide email signatures that are showing as a table in JSM? Example: <Name>, <Title> &...
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I'm getting the message 'Log in to Jira to see this work item' when trying to access a link like https://moodle.atlassian.net/browse/MDL-87941 In the bottom left I also see a message 'Something...
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We have one Jira user, when we raise a request ticket which needs approval, its send the approval emails to all jira users instead of just sending it to their line manager. I have tried deleti...
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I want to create a seamless global system for capturing, prioritizing and managing feedback from customer-facing teams to ensure (1) we are accurately capturing VOC and (2) providing product/eng team...
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Hello, From a Portal, a ROVO Scenario needs to create a Ticket. I would like ROVO to automatically determine the Work Type (there are 3: [System] Service request, [System] Problem, [System] Change) ...
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How do I download a list of all the organizations in the JSM
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we want to assign the onboard tickets work type to specific user with automation rule. please let me know any suggetions to create.
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I am an org-admin and have a service space with a board that has a column for each of my workflow statuses. I previously managed to set up columns for custom statuses, but I added a new status and c...
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Hello While auditing our JSM instance, I realized that we have some User that are not part of any Organization. My questions: 1/ how can we prevent such cases to occur ? 2/ is there a way to add ...
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What I'm looking to do: Is it possible to hide a form field from the technician view? Since we are unable to have "Request Participants" in the request form, we had to create a ...
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Hi, I'm using the official documentation for Manage two-step verification for your Atlassian account, and I'm using the enabled -Datlassian.authentication.2sv.enforcement.enabled=true in my i...
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Hi everyone, We are currently implementing a bidirectional integration between Zabbix 7 and Opsgenie using the Opsgenie Edge Connector (OEC). While the inbound integration (Zabbix to Opsgenie) work...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Guten Tag Wir nutzen Jira Service Manager. Wie kann ich einstellen das der Kunde Paul in seiner Organisation "Holzbau AG" die Tickets von anderen Mitarbeitern von "Holzbau AG" zuerst genehmigen m...
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Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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Hi, When I have a footer in Knowledge base items for Jira service management, the text is center aligned. How to make this left aligned and also how to have different font size from the conten...
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Hey Community! is there someone on the internet that tried to build something like a "shop" in a customer Portal *without Addons* I just want some ideas. I know there are some third party to...
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Hi Team any learning videos is there regarding jira cloud. if is there can yo send me th links
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Unfortunately, starting today, my Opsgenie license has expired, and they are now offering the Jira Cloud mobile app instead. How can I manage (check, acknowledge, close) alerts the way I did in Opsg...
- Question
- cloud
- jiracloud
- opsgenie
- opsgenie-cloud
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We utilise Jira Service Management as our primary ITSM tool. However, due to the nature of where our instance is hosted, the system cannot be accessed remotely. This creates a challenge for accurate...
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ポータルに「情報共有先」のような問い合わせを共有するユーザを指定できる項目を表示したいが設定方法が分からない。また項目を表示した際にグループを指定することが可能でしたら、グループの作成方法もご教示いただきたい。
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Is "Form Builder" (native no-code/low-code form engine) integrated into our non-Cloud Jira Service?
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Request resolved is disabled in Customer notifications, but the emails are still being sent. Is there a reason why?
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Hi, I'm an Atlassian site and a Jira admin. We have recently added JSM to our site and now users are asking to be assigned the 'Operations Admin' role. Documentation https://support.at...
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