👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
Hello Community! This is Jehan from Jira Service Management. We recently changed the default behavior of transition screens, where comments now default to “Internal note” rather than “Rep...
Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Dear Community Member's, I hope you all are doing well!! As an Jira Admin I want to try to configure the CSAT trigger for the Customer satisfaction survey in the default workflow of the ITS...
How can I report (JQL) on reporter attributes? i.e. I have a reporter with 'AD Department' as an attribute - so I want to show all tickets logged where the reporter has AD Department = DEPT NAME.
project X contains 2 request types i need to make every service desk agent see only the request type that raised on his dept. and cannot see other request type .
I tried to use this link: https://support.atlassian.com/contact/#/ but I was unable to continue filling out the form. After I put my link in "What is your URL?" I was unable...
I am currently attempting to integrate FortiAnalyzer with Opsgenie; however, I am encountering an error message that appears in the web debug log. This issue is preventing successful integrat...
Bear with me here, I'm lost. I watched the Atlassian Workflow Webinar the other day and have looked online, as well, but having trouble getting these set up. Wanting to add new statuses for more clea...
Trying to write an automation that: An individual enters a team id in a field and that triggers a comment to be added with the Opsgenie services that the team is a responder and another comment is a...
Hello community friends We’re excited to announce a new Atlassian University lesson collection for experienced Jira Service Management Data Center product users and administrat...
I have a general question, I am on a team managed project; and it's setup as an Operations - Business Team type, however, we are looking to change that type. I noticed that the Team Type drop-down...
I have created my custom forms for each type of service request for my lines of business. Now i want to apply those forms to be options in the Help Portal but cannot figure out how t to get them to p...
Hi, I want to develop a cross project automation where once an initiative is created in a Software project, if specific criteria are fulfilled, it will generate a story in a Service project. However...
Is it possible to rename Assist app or rebrand the logo ,like customize it as per organizational requirement, policies?
It used to be the case that I could amend the issue layout irrespective of project. However, today, if I attempt to go to project Settings - Issues - Issue Layout, there is no "Issue" op...
Hello, I'm on Iphone 16 with the latest os upgrade and noticed that I'm not receiving critical alerts. I've double checked my settings and confirmed that I am overriding the DnD settin...
Hi, Is it nowadays possible so that only people that can actually use the "share with customer" button see it. If the users don't have agent status the comment is still there but posts an int...
9 maddem 14 gün geçmesine rağmen hala açılmadı lütfen gereğini yapıp yeşil yaparmisiniz
I need a more in depth guide on how to perform Imports and Exports. I followed the available videos and guides on the Atlassian website with little luck. My implementation- I tried to take a...
We wish to feed in email alerts from an anti-virus platform to monitor for issue. The platform generates 1000's of email per day, most of which we have no interest in and just filtering some...
Would it be possible to allow users to set a status such as "Out of Office," "On Vacation," or similar? This would make it easier to see resource availability when assigning cases. Additionally, thi...
I am fairly confident in understanding what the "People and Access" tab is for, but what exactly is the "Directory" tab used for and what access am I granting if I add a user or organization to that ...
Hi * We use JSM with asset management und created several asset object custom fields in Jira Issues. All Jira users can modify these asset object custom fields (select the asset in jira issue)...
Somebody has hacked my pi wallet account and a transaction was made without my consent and almost 250 pi coins were stolen.
Hi Community, In our Service Management Product, an email is sent to the customer. For example, if @someone is tagged in a comment, customer receives a notification email with the comm...
Tenho uma História no Jira que possui Test Cycles vinculados através do plugin Zephyr Scale. No entanto, ao tentar obter os Test Cycles vinculados usando o GET para o endpoint: https://DOMAIN.a...
So essentially I need help with creation of an open source JSM Project without adding additional users to my billing cycle. I need to create a customer service portal for ticket creation wherein any ...
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