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Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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UPDATE: We've wrapped up our Ask Me Anything for Automation and Playbooks! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like t...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello everyone, I created an alert that is triggered by the arrival of an email. I wanted to understand if it was possible not to create alerts outside of certain hours. Otherwise, I risk having t...
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Hi, we have Jira SM Datacenter. I have installed the Toolkit for Jira Plugin, created a new custom field with the name "comment count" as a "number of comment" field and did a full re-index. I've ...
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Hi I have a process here an alert is created through the Responder Alert that notifies the team configured against the service - Thats all good! No they pick the Incident up and assign themselves....
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I don't see anything different from the Summary on these 5 tickets. [SUP-9258] RE: ORD42466 - Commited inventory by conligo - JIRA [SUP-9259] RE: ORD42466 - Commited inventory by conligo - ...
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How can I skip the trial and immediately buy the plan for Jira Service Management? because there are quite a lot of restrictions in the trial
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Hello! Have JSM for years for our IT Dept, The default (now "classic") automation was included so when a comment was made to the ticket, it would change the status to "Waiting for customer" if a s...
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We are looking to use JSM and a form to handle our approval workflow for travel requests. Is there a way if a user enters their employee id in the form that we can call an API to an external database...
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I accidentally changed a status that was assigned to me to cancelled instead of completed. How do I fix this without having to re-enter everything from the officer?
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“My Jira Service Management subscription was canceled and later restored, but the Free plan was not fully reset. Agents are split across products and project configuration and portals are not availab...
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Has anyone else lost access to JIRA Service Management Canned responses? We had 22 Shared Canned responses available to the team and now no one on the team can access them or use them. I tried cre...
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We are experiencing issues accessing the Smart Form section of the Jira Management Service. Each attempt returns the following error message: “Something goes wrong. We can’t load this page. Please r...
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🚨 The Sleigh Engine Failure We’ve covered the day-to-day operations. Now, we need to talk about what happens when things go wrong. Really wrong. The Scenario: It’s Christmas Eve. Sudd...
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SCCM integration with Assets in Jira Service Management Cloud – Is there any official roadmap or doc
Hi Everyone, I’m looking for official documentation or an end-to-end roadmap for integrating SCCM (Microsoft System Center Configuration Manager) with Assets in Jira Service Management Cloud.  ...
- Question
- assets
- cloud
- cmdb
- integration
- itsm
- +3 more tags...
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Hi everyone, Since this morning, Jira Service Management no longer automatically assigns the customer’s organization when creating a ticket. The process is as follows: The customer logs into the ...
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When I go to Dashboard and click on the Add A New Gadget nothing happens - I am following these steps below but I don't see Assets Object List Gadget in the Gadget List or have the option to ad...
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Hello, We are exploring dashboards and reporting in JSM for Service Desk reporting and can see we will most likely need to consider getting another Add in from the marketplace to help with this as...
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Hi Team, The Opsgenie app was working fine earlier. However, after I was added to a team, I was prompted to complete my profile, which required me to log in to the Opsgenie app on my mobile again. Si...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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When migrating from Opsgenie to JSM, setting up Heartbeat discovery requires using an API token for authentication. No configuration similar to Opsgenie's API Key Management was found for this purpos...
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🏭 Connecting the Elf to the Tool Yesterday, we built our "Master Inventory" (Assets). But a list of laptops sitting in a database isn't useful unless you know who is holding them when things go wr...
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🧸 The Master Ledger of Toys We’ve mastered the communication side of the Service Desk. Now, let's talk about the stuff. The Scenario: Santa needs to know exactly how many wooden trains, dolls,...
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🤫 Shhh! Don't wake the baby! We’ve learned how to wrap gifts in bulk (Day 11). Now, we need to learn how to keep a secret. The Scenario: Santa and the Head Elf are arguing about whether a chil...
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My Jira service desk projects are currently public and any users out of my organization are being able to the Jira Issues created on these spaces. I want make these private only to my organization...
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How can I do those work? Please help me.
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Hi everyone, I’m new to Jira Service Management and currently using the 30-day trial, so I’m trying to understand whether what I’m seeing is expected behaviour or a bug / configuration issue. ...
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...ays my condition didn't pass. (I've tried the 6 with and without quotes. I've put the condition as one state equals true.) I'm not sure what I'm doing wrong or if there's an easier way to s...
Related collections
Atlassian Community Events
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| July 29, 2025 5:22 PM PDT |