Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello, I am experiencing an issue related to registering and logging into the customer portal. The customer is not receiving the invitation email required to complete the registration pr...
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The "Ask Rovo" function is not responding
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I created a filter that tracks different cases that were created in a specific queue within our organization. I am looking to set up a subscription that only sends an email notification when there is...
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Is anyone experiencing issues all of a sudden due to the disconnect between the global mail handler looking for a specific system role: Service Desk Customer but the new "Service Space" archit...
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Had updated the workflows on March 6 with new status, update status description and transition. And found this is impacting many other spaces using these existing workflows. Need to revert it back to...
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Please send me detail Thanks
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We sync our Atlassian Cloud accounts from our EntraID idp as managed accounts I have a user whose first name is William in EntraID so he appears as "William ______" in JSM. He would like his name in ...
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My account was PERMANETLY DELETED. why such policy exists? I don't understand logic behind this, I understand temporarly deactivating account but why permanently removing all data? to save d...
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Hi , our site admin account lost access to jira due to 2FA . could anyone help reseting it or providing org admin access to me, so that I can reset it for my admin account
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Hi, I'm currently working on fully automating the deployment and configuration of the Assets Discovery tool. I have some questions about automating parts that I had been struggling. "Discovery -s" p...
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For Service Request With Validation, our users have to fill in the email address of their approver (or select them from the list), who then gets an email with Approve or Decline button. The moment th...
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Hi everyone, I'm not sure if this was ever a hidden feature or if it was caused by a bug. I have a form attached to my request type, and the description field is linked to it, but at the same time, t...
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Hello, question about time formatting or perhaps a suggestion for the developers. In the history log of an issue the time are displayed like: March 18, 2026 at 1:31 PM, but sometimes an auto...
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I am using the REST API's AQL to get a list of all our Assets using the endpoint v1/object/aql and making a POST to it, for instance with AQL: "objectSchema = AID AND name STARTSWITH C"...
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Hello, for the past few months, no users in our team are able to create new tickets in our Jira Service Management project (SER). We can open the "Create" form using the "+" button and fill all req...
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I am planning to use JIRA enterprise license and I need 100 JSM agent so I opt for PRemium license. Will assets be available if I create two sandboxes for my enterprise site?
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Whenever tickets from Azure alert automated through APIs with assignee groups assigned, when comes to Jira, users inside the assignee groups are not getting email notifications
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Hey JSM fans, on the JSM Help Centre page, we have (currently) 11 different department spaces active that our sales force. By default it seems that the entire help centre screen maxes out at 9 (3 x 3...
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Hello! I've set up automation to clone and include an attachment from the original ticket. The attachment gets included on the admin/team member view -- however, on the portal view, it is not includ...
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Hello! I have (almost) successfully set up cloning automation - it is actioned when an agent marks a certain ticket type as Resolved. It clones the ticket and adds participants as part of the ...
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I'm trying to extract a piece of text from a ticket's description and post it in a comment. Sample description: Using regex101 set to Java the following regex seems to match the correct body: ...
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Hello All, We have a requirement to restrict external users/domains (e.g., gmail.com) from raising requests via both the customer portal and the email channel in Jira Service Management. We tested...
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Hi there Has anybody set up an Adapters Client on an Azure VM (ideally the Intune Adapter) and is able to share some feedback on their experiences? I am currently gathering information if this set ...
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We have a use case where we want to import our Customers and their Organizations from an external Data Source (CRM) to Jira Service Management or now Customer Service Management / Service Collection....
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"Jira Cloud for Excel" plugin is not connecting to the respective Atlassian account. It is giving an error which says "We can't load this add-in because we couldn't connect to the catalog". How to fi...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST | ||
| February 17, 2025 1:01 AM PST |