Community resources
Community resources
Community resources
Jira Service Management
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Did you know that you could attend FREE Atlassian learning sessions led by our Community Leaders? Whether you're a beginner or looking to dive deeper, these learning experiences are designed...
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📣 Our next ITSM webinar is coming up on September 24! Join the live event to learn why empowering all teams to deliver excellent service is critical for enterprise growth. Service management...
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Earlier this year, we announced deployment tracking and gating for GitHub to help simplify change intake and approval in Jira Service Management. Now, we’re expanding our set of CI/CD tool integrat...
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- gitlab
- jira-service-management
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Featured Welcome to Jira Service Management 🎉
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hi Everyone, Our team received a request to create a dashboard that shows the 10 agents with the highest satisfaction survey scores. I have tried using both native JSM gadgets and rich filters...
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As the screenshots show this issue is now at over 100 hours for Time to Resolution but it was closed and the resolution set back in March 2024. At this point I'm at a loss for what to do abo...
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Hi there an error message appears when attempting to add a user. the error message states, unable to invite deactivated accounts, remove or reactivate deactivated accounts, then try again. ho...
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Good morning everyone, I hope you're all doing well. I have the following challenge: I need to create an automation where, once the "Request Type" custom field i...
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What is the meaning of the maximum number Agent in Jira SM license ?. In my case for example I have 10 Agents Standard .. means: 10 Agent maximum can I define/put on the system or ...
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Good morning dear atlassian community The new update of rates and plans, in the case of the standard plan for jira service manager, will no longer be enabled to create and edit new work queu...
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Is it possible to create a Team and add members, then have a user group created to reflect that Team
I am looking at possible solutions for a customer of ours. Currently, they are manually creating Teams, adding Team members, and configuring alerts in operations for email notifications. After this,...
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Sprint Health Gadget & Days Remaining in Sprint Gadget Error ? Just started a new sprint which is 3 weeks. 10th - 31st oct. The Sprint Burndown is correct has 3 weeks but the Sprint Healt...
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Hello, We are experiencing an issue where some e-mails that we should receive as tickets in our jira service management isn't being proccessed. We are currently experiencing a problem with our ti...
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Hi everyone, Is there a way when you create a ticket on Jira via Google Chat (or Slack) that this ticket is created automatically to the relevant project depending on the group chat / channel ...
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Hi, Does anyone know or have any suggestions for an Out of Office functionality I could incorporate with a round robin automation for a project? I know there is an application on the marketpl...
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How this affects to our projects that manage work categories as problems, changes , and others? Do this affects the incidentes that are allready on our service desk ?? Does anyone knows?&...
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Hello Team, Please is there the ability of the Jira Service Management Data Center to connect and launch an online document signature process? The document would be present in Jira The signature pro...
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Within jira, how can i create a report that shows Created vs resolved vs closed. Jira has a built in report for created vs resolved. But I would also like to show how many were closed for that week, ...
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Is it possible to change the font colour under help centre -> portal announcements
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Hello team! We are currently using Jira Service Management in our organization to manage incoming customer requests. We are exploring options to perform capacity planning directly within Jira,...
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I have an automation which send a email to several people with in the body the issue key. In the email it is shown as an URL, is it possible delete the hyperlink and make the text Bold? ...
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Hy! i need to know How to create a dashboard in Jira to analyze the time spent on an issue vs. the estimated time? Something like these, also if can show the user . Thanks in andvance . ...
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Recently started using Forms, linking the fields in the forms to the custom fields we had been using, but the customer can no longer Show Details in the Portal at all. Request type isn't bla...
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We are migrating from Freshdesk to Jira, and our primary request types are via email. We are consulting with various companies, and some agents have their own customer bases. Previously, we could ass...
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Hello, I did not note down my recovery code, and I can no longer log in with Authenticator on my pho
Hello, I did not note down my recovery code, and I can no longer log in with Authenticator on my phone. Can you help me?
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Hi, I received an email from "noreply+110f4343c4493b40ce4267d848ba7bbffade549fb80199a1da18c128@id.atlassian.net" regarding joing a team at the University of Messina, and my email domain has added it...
- Question
- cloud
- jira-service-management-cloud
- spam
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Hi, I've started using Jira Cloud for Teams. Is there any way to built filters within the app? Currently the built in filters aren't optimal for my workflow. Kind Regards, Russell Wong
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지라 서비스 매니지먼트 > 프로젝트 설정 > 세부 정보 를 클릭하면 "문제가 발생했습니다 문제가 발생하여 페이지를 로드할 수 없습니다.새로 고친 후 다시 시도하세요." 라는 메시지가 발생합니다. 가상 서비스 에이전트를 클릭하면 "이 문제가 지속되면 관리자에게 이 정보를 공유하여 관리자가 지원 팀에 문의하도록 하세요...
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What I am trying to achieve: I want a 'request form field' to display in the 'context' area of the issue view. Details: I have created a request form (technical support) where an end...
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