Community resources
Community resources
Jira Service Management
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I am trying to add formatting, more specifically rich text or html (ie. hyperlinks) in the Introductions section of the Portal. In Portal Configurations, if I try to add html it displays the raw cod...
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Could you please assist with https://creativetechme.atlassian-app.opsgenie.com? I cannot log in. I don't get any error like "bad username/password". The only indication I get that something...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone I have a question about a support project in Jira Service Desk. I opened a ticket on behalf of a client, and then: changed the reporter to the client’s account, added a comment menti...
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So even with the permissions, it's not possible to edit it. we try to access to: Projects / Service & Support / Project settings Portal
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Within OpsGenie today we had an alert pop. I used the quick copy feature to get the entire alert title to paste in our internal communication system, but when pasting it revealed the html code for qu...
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- cloud
- opsgenie
- opsgenie-cloud
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I want Rovo agent implementation to be an OKR. However, I need a measure and I want4ed to use ticket deflection metric. How do I measure this?
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Im looking for a way to check with automation if the target start matches 7 days from now. If so i would like to flag the Userstory. It al works when i use the start of day without the -7 days. like...
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Using JSM's API's im creating service request on behalf of external customers. Once a ticket is created, the external users receive an email to set the password. If an admin mean while comment...
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Jira developers have deprecated some API endpoints on 1st of October 2025, which consequently impacted the ADF (Azure Data Factory) JIRA connector: https://learn.microsoft.com/en-us/azure/data-facto...
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We have approximately 20 service desk projects. We would like to enforce customer logins for 19 of these service desks but allow customers to raise tickets without logging in for 1 of these. Is this...
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hello the community I would like to access the csat, but I do not know where to find it in the Jira console as I am not an administrator but a simple agent. THANKS
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Hello, I am not able to create a ticket. I am a former Atlassian and I can't access my Organization as the only Org Admin is my previous @atlassian.com account. HR just ignored my requests t...
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When add Atlassian Assist from Jira Service Management board to slack, got this error message: Something went wrong. Please try again
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I am looking to dynamically assign the "Affected Services" field in to Operations alerts in a dynamic manner. I can't see where this is possible in the "Edit Alert creation" rules without dupli...
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Since the default notification options in JSM are very limited, I was looking into JSM automation to create custom email notifications to send to our clients using different triggers (like creating a...
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cloud id isn’t explicitly granted by the user - Getting this error via VSCode - GH Copilot Pro account. Please help fix the issue.
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Hi, We have some object on a form with a referenced object. For exemple, we have Asset field Object A and Asset field Object B. Field on object A and B are multiple value field. When we select som...
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Hi, I am trying to create a widget for our webpage but it throws the same error. "We can't validate the widget right now. Try again in a little while." Please let me know how to solve this...
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I’m trying to update project data for Jira but it’s giving this errorThe remote server returned an error: (410) Gone. Any suggestions?
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Hi, We are experiencing an issue with our user provisioning process via Okta. When any member of our organization logs into an Atlassian product (like Jira or Confluence) for the first time th...
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i need to delete all apps and all organization
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Hello JSM Community, We are using Jira and need assistance setting up an automation workflow to manage our support issues. Our goal is to ensure that issues are efficiently escalated from L1...
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I created importer using "Asset - NVD Integration" to import Vulnerabilities but unfortunately apart from End Point and Vulnerability Types no objects are imported, for every other "Entries in extern...
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Hello I found, that there is a way to use AI Triage for Incidents. We receive Issues via E-Mail and they all get into Medium Priority. Is there a feature, that automatically uses AI to identify th...
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Hello, I have Agent, that has scenario: You are a Customer Support assistant. Your main goal is to help users identify the most appropriate affected service from a predefined list, based on the s...
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