Community resources
Community resources
Community resources
Jira Service Management
-
Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at ...
-
For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
-
Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
-
Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
-
Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
-
Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
-
If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
-
Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
-
As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
-
Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
-
Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
-
Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
-
📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
-
We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
Hello I want to add a gadget to manager dashboard that shows tickets by organizations. Something like Two dimenstional filter or something else that lists top5 or top 10 organizations. &...
-
Hi Community! During an incident, your priority is fixing the problem—not spending precious minutes drafting the perfect update or hunting for the right stakeholders. We’re excited to announce that...
-
Hi all, I'm currently preparing and testing the JSM Portal, agents, and scenarios. It's quite impressive. In our organization, we always limit the data displayed on the screen to only the necessary...
-
Hi All, We are currently setting up our Jira Service Management space, and we are wanting to setup a branded email address. I have setup a Shared Mailbox in Microsoft Exchange Admin center, and woul...
-
I have free plans for a couple of apps, such as JSM, Jira, and Confluence. I have not logged into the apps for at least a month. I can successfully log into my account but cannot launch any of the ap...
-
I can't seem to find any hard documentation giving us the answer, so maybe someone else will know. If we send a task through an approval workflow more than once, do we need to clear any sort o...
-
...ut that the new customer portal on CSM cannot be used anonymously, I mean our customers cannot raise a ticket without registering to the portal. Is that true? On our old JSM customer portal a c...
-
I have created a free jira instance and it asked for providing comments to request app.I did not receive any further updates on approval or rejection.How many days doe sit take for the same. ...
-
I am configuring a form in Jira Service Management using the ProForma (Forms) editor, but the option for conditional logic (Rules) is not available. In the Build tab, field settings only show label, ...
-
Hi, we have Jira SM. Is there a way to auto-assign tickets to analysts based on weighting and to switch those individuals' queues off if they are on sick leave, etc.? It was something we could do wh...
-
Is it possible to receive a single link instead of individual document links? A link that replicates the ‘Download All’ button on the website and downloads the documents as a ZIP file? This would be ...
-
In one of our JSM projects we are using the atlassian team field to route tickets into queues. So if you select the marketing team for example it'll add that ticket to the marketing queue. The issue ...
-
Hi, in the personal request overview of our external customer, he sees the statuses of other internal test projects in portal. Is this solely because of the globally shared customer li...
-
I would like to build playbooks for all our common processes and help enforce agents use the playbooks. I would ideally be able to JQL for all items where no playbook was completed. This will help me...
-
Hello, Is there a way to hide email signatures that are showing as a table in JSM? Example: <Name>, <Title> &...
-
I'm getting the message 'Log in to Jira to see this work item' when trying to access a link like https://moodle.atlassian.net/browse/MDL-87941 In the bottom left I also see a message 'Something...
-
We have one Jira user, when we raise a request ticket which needs approval, its send the approval emails to all jira users instead of just sending it to their line manager. I have tried deleti...
-
Hello, From a Portal, a ROVO Scenario needs to create a Ticket. I would like ROVO to automatically determine the Work Type (there are 3: [System] Service request, [System] Problem, [System] Change) ...
-
How do I download a list of all the organizations in the JSM
-
we want to assign the onboard tickets work type to specific user with automation rule. please let me know any suggetions to create.
-
I am an org-admin and have a service space with a board that has a column for each of my workflow statuses. I previously managed to set up columns for custom statuses, but I added a new status and c...
-
Hello While auditing our JSM instance, I realized that we have some User that are not part of any Organization. My questions: 1/ how can we prevent such cases to occur ? 2/ is there a way to add ...
-
What I'm looking to do: Is it possible to hide a form field from the technician view? Since we are unable to have "Request Participants" in the request form, we had to create a ...
-
Hi, I'm using the official documentation for Manage two-step verification for your Atlassian account, and I'm using the enabled -Datlassian.authentication.2sv.enforcement.enabled=true in my i...
-
Hi everyone, We are currently implementing a bidirectional integration between Zabbix 7 and Opsgenie using the Opsgenie Edge Connector (OEC). While the inbound integration (Zabbix to Opsgenie) work...
- Question
- cloud
- opsgenie
- opsgenie-cloud
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 26 | |
| 11 | |
| 9 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST | ||
| February 19, 2025 8:40 AM PST |