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Jira Service Management
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Featured 📣 Virtual Agent Early Access Program
TL;DR: Join the virtual agent Early Access Program waitlist and be one of the first to try out Jira Service Management’s AI-powered virtual agent 🤖 Sign up here. Hi community friends 👋 We’re bu...
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Hi everyone, we are very excited to share a roundup of a few new customisation capabilities we’ve introduced in the Jira Service Management help center. Topics and external resources We had recen...
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Hello Community, We’re always looking at how to improve Jira Service Management and customer feedback plays an important role in making sure we're investing in the areas that will bring you the mos...
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The Jira Service Management team is energized from meeting many of you in person during our Atlassian Presents: High-Velocity ITSM event in London. The most highly-rated sessions at the event were ...
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Hi everyone, We are excited to announce that we are making some improvements to request types to make them better suit your needs. All fields for Jira admins We just released the new field pan...
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To our friends on Community! We wanted to let you know that we will be rolling out team-managed projects for Jira Service Management (Cloud) over the coming months. Do you want to get access righ...
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This workaround is intended to people that would like to set up an “Alert Notification” whenever a specific issue queue has reached a certain threshold. We will make use of Automation For Jira, JQL, ...
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Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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I have little experience using APIs and Oauth, but so far every exampole ive found is either outdated or overcomplicated. However i managed to find the Atlassian-Python API wrapper on github which al...
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Where do I find the options associated with "Statistic Type"? I want to edit them - they are clearly custom field options but I do not where the associated screen is meant to be found (if this is the...
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Hi everyone, We are excited to announce that we’ll be updating the core user experience of Assets in Jira Service Management in the coming weeks. We’ve simplified the user interface and have update...
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From what I'm understanding there isn't a way to have a rule end and stop processing additional rules, correct? Like with Outlook rules where you have the option to 'stop processing more rules.' I h...
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As I’ve gained technical experience over the years, one of the most common things I see in IT Ops and IT service desks is an affinity to rely on their favorite ITSM tools without evaluating the effic...
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I would like an issue submission form to be viewable by one client only, is that possible? It seems like I can only have global forms that all clients can access.
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Hi there, I was watching a video on problem management and saw a very handy panel in the video, but for the life of me I cannot see how to display it. I created a change with a service, compl...
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Hi Team, We added some pictures to the banner, but when we refresh the browser, for a second we can see a blue banner. We are unable to understand where it is picking up from. Can you please sugges...
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One of my colleagues in Jira is receiving triple notifications on every help desk ticket submitted at our desk. We suggested she change her notifications from list view to group view and she does not...
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HI team, Link Agile Board - Jira (atlassian.net) not working from couple of days, it used to working before. Could you please check if any changes have been made yesterday by someone? Fo...
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I am trying to pull the information regarding where a ticket was transferred from/to for reporting purposes. I am using the Jira API within PowerBI and cannot find a field that specifies destination ...
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Hello community, I'm new here. Does anyone know if we can add an image to the forms? Thanks !!! Julieta !
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I am trying to use an Insight custom filed for the approval. I have my field Object schema and there are some attribute shown but do not know where they are set. I did import Jira Environment...
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Good afternoon. My question is, is it possible to prevent Jira users from raising new tickets by email, while allowing users to respond by email to a ticket notification? What we're looking t...
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Hi all, We use the built-in automation rule to transition an issue in JSM to in progress when a user comments on a closed ticket. This works fine however the automation changes the assignee field to...
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Hello, I created a custom Number field and want to supply into it the total number of hours logged within a current month. All seems to work (no failures) but the custom field always shows "None". ...
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Is there any screenshot demo for setting up the notification in Teams channel when there is updates in Trello? I have no idea where to type the call command as suggested here: https://support.at...
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Hi Community, Good Day! I am trying to fetch form customfield value but every time I am fetching it shows "-1". customfield is single select list. The form suppose to show value in the back...
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Estimados tengo un problema con la visualización de tickets de un cliente, me reporta que no puede ver sus tickets en la opción de solicitudes. Efectivamente me compartió su usuario y contraseña y no...
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We are using : Jira Service Management DC 4.20.17 Atlassian Confluence DC 7.13.13 Comala Publishing 2.15.5 Comala Document Management 6.16.14 when we go into our confluence knowledge...
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Hello, what's going on with the "official" insight / asset javadoc? Last week it was still working and now nothing works anymore? I need this one. After some searching I was able to find the follo...
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Hello! I'm setting up a HR helpdesk in my company. We have a request in our portal called "Question for HR" and in that, there is a dropdown menú with different option. I would like to ...
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Hi together, How can I set up Jira Work Management so that when I create a ticket on the Kanban Board, I can select which issue type is to be created and then the associated workflow for the issue t...
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Hello, is it possible to set up regularly recurring tasks for the project? We are ISO certified and due to this fact we are obliged to perform tasks regularly (on a weekly/monthly/yearly basis). Can ...
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Hello, When we send approval (approval) to the user on the Service Desk side, he cannot see the ticket content. How can the end user (customer) see the ticket content? Example; We send a price off...
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