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Jira Service Management
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Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers th...
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👋 Hello Atlassian Community! Blake here from the Jira Service Management team. I’d like to invite you all to ask us anything about the virtual agent and Atlassian Intelligence for Jira Service Man...
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Hey there Since launching the Jira Service Management virtual agent in limited beta earlier this yea r, we’ve been hard at work fine-tuning our AI-powered solution to help your teams de...
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Update: Thank you to everyone who joined our EAP! We've hit our customer target, so we're closing the application form. EAP access is gradually being granted, so watch for an email from us. We're dil...
- Article
- jira-service-management
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Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets featu...
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Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
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Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to stor...
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W e’re excited to announce the open beta for custom domains in Jira Service Management Cloud ! The availability of the open beta provides the perfect opportunity to explore how custom domains operate...
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Hey Atlassian Community! We're launching object schema templates for Assets as promised! 🎉 Get started faster than ever in Assets with an initial three new object schema templates - IT Ass...
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Latest update: The EAP has been ended, but keep an eye out for this feature as we have started rolling it out. Hi Community! We are excited to announce an early access program for a new ...
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To our friends here in the Community , Are you looking to set up Jira Service Management for a business use case (e.g., human resources, marketing, analytics, legal, facilities, etc.) but don’t kn...
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Hi Atlassian Community 👋 Mohamed here, from Jira Service Management Assets Cloud Product Management team. Setting up a new object schema in Assets can be daunting - where to start, what to i...
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TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with...
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To our friends on Community! We are excited to announce an early access program for a new feature in Jira Service Management that will allow you to create a new workflow and map it to an existing r...
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In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to foc...
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This workaround is intended to people that would like to set up an “Alert Notification” whenever a specific issue queue has reached a certain threshold. We will make use of Automation For Jira, JQL, ...
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Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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I am a admin where I have raised a linked ticket to a ticket that was raised by client , can I make that new linked ticket visible to client/customer via the service desk customer portal (where clien...
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Get OST Recovery software which help to recover damage or corrupted OST file data and easily convert OST emails to PST/EML/MSG/HTML/MHTML and office 365. This OST to PST software not only repair OST ...
- Question
- halp
- halp-server
- server
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Quickly Download dux RAR file password breaker software and break RAR file password protection without loss any data. RAR password recovery tool recovers and remove RAR file password security a...
- Question
- halp
- halp-server
- server
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Download free 7z password crack software to crack all 7z file password using three password crack methods this software is crack all type encrypted password of the 7z file this software is crack all ...
- Question
- halp
- halp-server
- server
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Download win zip password crack password to crack all win zip file password using three password crack methods this software is crack all type encrypted password of the win zip file this software is ...
- Question
- halp
- halp-server
- server
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Please help - how to show in Dashboard the Average resolution time of tickets group by priority and per month. I am seeing suggestions like Time in Status and I have installed it but it won't show th...
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Hey team I have email notifications being sent out to reporter, assignee and request participants of an issue, is there any way to configure that when they reply to the email that it creates a new c...
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I need to assess the Agents in JSM on their productivity, primarily the following: Average daily resolved tickets vs. daily ticket volume. Number of tickets not updated within the last ten busine...
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I am attempting to ask a question I previously posed, but in a more specific, direct way. Is it possible to extract selections from a multi select drop down box so that I can write automation that a...
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In POSTMAN, we're getting 404 error. How do we check Jira Service Management Cloud version?
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Good afternoon , We are going to migrate our Jira sofware to Jira service management and we would like to know about the opcion with email that create a case . for example w...
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We would like to completely disable the knowledge base that JSM automatically spun up for us. How do we do so? We have already unlinked the linked confluence space in Settings > Knowledge b...
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Os e-mails que são respondidos via e-mail não vão para o Jira e ficam apenas no G-mail
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We use JSM for all of our internal ticketing. All projects have custom issue types with their own custom field(s), permission settings, issue security etc. We've also set it up so each pr...
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Hi, Our company just has 1 Support email address and management want to keep it this way. However, we will have a separate Support project for each client. Problem - We require users...
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Hello everyone! My name is Sebastian and I am from Buenos Aires, Argentina. I created an automation rule that: TRIGGER: Issue Created CONDITION: Issue fields condition = Request Type: Emai...
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Hi guys! I'm creating an automation that synchronizes the status of items with the same title but in different projects. Has anyone seen something similar? Thanks for the help!
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i have different kind of ticket( customers request ) and each of this ticket need different groups of approvers so i create three groups and one workflow with approval step&...
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Dears, Iam using JSM datacenter version is this possible to make people section not editable for all users except admins. BR,
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Hello, recently, the notification emails received from Jira have a different preview than before. Specifically, instead of displaying the username of the notification sender, it always shows "Norep...
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I have a bunch of custom fields where I have written some nice descriptions in all of them. On the View/Edit edit screen of a change request, I can hover my mouse over the "i" icon and the descripti...
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Hello, I added new user to our Jira Service Management (Heldesk) with access only to JSM. I made sure to remove any other access to Jira Software Product for this user. When the user login he canno...
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ITサービス管理のプロジェクトを利用して、以下のような管理をしたいと考えています。 ここでは、サービスデスク担当とエンジニアという役割がいると仮定します。 ・サービスリクエスト管理：サービスデスク担当のみ ・インシデント管理：サービスデスク担当とエンジニア ・変更管理：サービスデスク担当とエンジニア ・リリース管理：サービスデスク担当とエンジニア このように機能によってアクセス制御を...
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Hi I have created a webhook, which is shared with one of our customers. Most data are flowing as expected, but we have a problem with the attachments. When the customer updates with an attachment ...
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Hello I have a question regarding the creation of a form similar to Google Forms. I need to creating a form that will allow customers outside of our organization to submit their answers. Additional...
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