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CSV import

Joseph W Pedroza April 25, 2024

I inadvertently created a bunch of initial status options when importing a CSV file into Jira service management (newbie mistake). Where do I locate the setting to remove all initial status’ that were created from the import?

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Michel Neeser
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 25, 2024

Hi @Joseph W Pedroza

What do you exactly mean by "initial status options"? Can you perhaps share a screenshot with us showing your current situation?

Joseph W Pedroza April 25, 2024

Screenshot 2024-04-25 at 2.22.54 PM.png

Michel Neeser
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 26, 2024

@Joseph W Pedroza This looks like a custom field to me. You can try locating it by following these steps:

1. Click on the Cog icon in the top right.

2. Click on "Issues".

3. Click on "Custom fields" in the sidebar.

4. Search for "Initial Status".

5. If you found the custom field, you can click on the three dots on the right and select "Contexts and default value". On this page, you can modify the values provided in the field to the user.

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