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Jira Service Management
Questions
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I can not find where to change this text "How can we hep you" to spanish nither the background color of that text, some one can help me to understand how to do that? thank you very much
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Hi, Could someone please help me to clarify the difference between these two status in JSM default workflow for "request" issue type? https://share.getcloudapp.com/WnulAvN2 I translated to por...
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Does anyone know how to edit this to only include certain projects? It is removing the SLA from all the projects in my Jira service desk currently. Where do i identify the projects in the query? or ...
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The user must have a Jira Service Management license and Service Project Agent permission on this pr
I am getting the permission required from the permission helper but the user is a member of both the project's Service Desk Team and has a Service Management license. Is there something else I might ...
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Currently the attachments are all spread out for an agent view. It be nice there was a feature request or existing app that allows an agent to download all attachments from one location. There is a r...
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The epic links arent displaying the running totals - we have recently upgraded JS 8.13.1. Any help appreciated,
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I have setup a new service management and added 20 agents who are also approvers. Out of 15 I have 5 individuals who do not see an approval option based on a "review" status. All 20 were added as pre...
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Dear all, not sure if this topic belongs here, but as Insight is still quite new in direct atlassian portfolio it seems like it is not yet included in the basic dropdowns for selecting the affected ...
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Hi, What is the explanation for the following behavior (Jira Data Center 8.13.3): When one print screen is added to an issue in the portal, it shows the image to the customer, other images ad...
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I need to limit the display of some agents from the queues and reports. So a person who works on the team can only see the tickets assigned to him. someone know how to I can do? Tha...
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How do I leave some customers only with permission to view requests and block permission to create requests?
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I've been testing rules for a variety of users in a non-production environment. It only goes - or was supposed to go - as far as assigning an issue to a user. However, I found out from one user that ...
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When I have a support ticket in my queue and enter a ticket to change the "request type", the options available ("report a bug" and "investigate a problem": are not the same as the one...
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Dynamic fields changes on jira cloud . Is it possible using JMWE plugin for jira ???. As jira cloud wont provide flexibility for dyanamic changes of field using script runner behaviour ...
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Unable to render {include} The included page could not be found. In our service desk portal, we want to show our knowledge base to our customers however when a customer wants to vie...
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Created project from ITSM templates. Our clients do not use English. What translation options are available? In JIRA tickets necessary translate request type names and ticket's field names In the c...
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We are getting below issue while syncing requests through email. Your request could not be created. Please check the fields have been correctly filled in.
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In JIRA server version, where I can find automation rules setting? JIRA server version:v7.4.2
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We have been using Jira Service Management for around 6 months and overall we are quite happy with the product. We have many external customers whom we onboard as customers, within Organisations in J...
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Looking to manage Laptops and Desktop assets via our Jira Cloud instance. To be used in conjunction with support tickets by Tier1 team. Preference is something that would connect to our SCCM site fo...
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Hi and apologies if this is a duplicate post; in fact I would be surprised if it isn't however after many hours of googling over several days I cannot find a solution to what I thought would be a ver...
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I'm using a tool that send notifications by email, the recipient of those mails is the email address included in the email request of a JSM project. The email address sender from this tool is added a...
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Is it possible to have different automated personalized notifications depending on support Schedule.
Does Jira Service desk have the ability to have more than one personalized automated notification sent according to a support schedule? An example would be where a different notification is sent dur...
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Good afternoon, I have a user that I need to remove from my organization, because when I remove it, the trello is also removed from it. How do I remove user without removing from trello? Att
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Hello I have configured my company support email to forward some emails to a different Jira project. however, the email is not delivered is getting rejected. Kindly advise.
Related collections
Announcing Jira Service Management!
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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