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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Estoy intentando probar la conexión de datos en un campo de un formulario en un plan free de JSM. Sin embargo, siguiendo las guías encontradas me doy cuenta de que la opción de añadir conexiones ya n...
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Hello, I have created a manual automation however I am not able to set the request type. It is giving me an error message of 'Request type can't be edited here You will need to use the "Edit ...
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Because of changes to Jira over the years, how we added customers to our service desk was done differently or incorrectly, resulting in customers who should have been portal only / email support bein...
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Hi Im exploring playbooks and curerntly building a few within the Projects I manage. I was wondering if someone could confirm if its possible to provide a user with the opportunity to add a c...
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Hello, We have started onboarding a new team member to KDP 2 weeks ago. Email address and GSN is now fully available early this week. A service request was raised promptly, but the user is not able ...
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I'm attempting to add sequential approvers in a Jira Service Management instance. I have created my individual user pickers and enabled the approval option within the workflow. My good friend, ChatGP...
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I need to calculate how much time each filed value was selected whithin a ticket. For example, in the field "Team", there are three possible values: 1, 2 ,3. During the resolution process, every te...
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Hi all, I have a question about this Atlassian feature to sync additional attributes from Entra to Atlassian user, especailly the manager field in the automation rule I read in the ro...
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We have a customer who added a colleague as a watcher on a ticket, but the colleague isn’t receiving any notifications when the ticket is updated. Has anyone experienced something similar or know wh...
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Hello folks I need to access data retive to changes in our assets, in this case assignee over time. I can see this data on each asset's "activity" but when I bulk-download all the data, this...
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Good morning, everyone. I hope you're doing well. I have a question regarding Atlassian Guard. Currently, I have an organization with all my users from my domain, and I use Atlassian Guard to imple...
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Quiero migrar un proyecto de Jira Software "team-managed" a un nuevo proyecto "Company-managed" en el mismo ambiente. Exporto todos los campos del primer proyecto, tareas, dependencias, etc....
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Hi, Is it possible to show on confluence a count of Jira Asset objects? Example - Count how may laptops that have windows as the operating system. This is not to be a list, but to just be a total c...
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Hello, community! Could someone please explain the purpose of DataManager? I thought it would be the solution I needed to synchronize external data sources with my JSM Cloud assets. However, all I ...
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I have checked the request type, work item and the screen, but whenever I set fields there, they end up on the right-hand side, but they should just end up under Description.
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See picture, the rule shows a completely different date, but why? The date format for “Garantieende” should be exactly the same as for “Anschaffungsdatum”, it is also the same field, why is it differ...
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Hello I have created asset object for object type " Devices". For "Devices" object type, i have added attributes like Name, expiry date, vendor, location, department and Status. i have creat...
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I tried to add MCP client in n8n and i entered this url in MCP sse endpoint : i tried https://mcp.atlassian.com/v1/sse and i add new authentication header auth and i added Authorization in Name...
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I have just recently started using JSM as a Customer Support tool for our SaaS business. I have 2 different email addresses added to the email channel. Example: support@example.com...
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Hello everyone, My company maintains a list of our software versions in JSM which go back many years, and would like to clean-up the list as it is displayed to users in the portal. We tried ...
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We have JSM set up to where an email is sent directly to JSM to create a ticket rather than through the portal. However, attachments send directly through email are not coming up when the ticket is c...
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Hi everyone, I’m trying to set up Slack Assist with Jira Service Management (Cloud) and I’m stuck on one issue: Even after successfully connecting my Slack workspace and setting an agent channel, t...
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Hi. For our Jira Service Managment Desk I've created an alias email address for a particular program so that we can easily differentiate between general support questions and questions specific to th...
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Question for the Jira Community: Add custom field filters (including dynamic text field values) in p
Hi everyone, In a Jira Service project, I'm working with a Board view to track and manage tickets. I’d like to know if it's possible to add filters based on custom fields (both select lists and tex...
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Hello everyone! I don't really have much information about this issue (I'm not even sure if it is an issue), but recently we have noticed a strange behavior on the Service Desk Portal: ...
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Atlassian Community Events
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |