Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello! Our company is looking for a way to setup a Service Desk Kiosk. At its core, we are looking for a setup that allows for employees to walk up to and easily create a ticket for the servi...
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Hi there, Is there any good way (In-built or Addon) to review Agents' work on a per-ticket basis(Peer Review / IQS / Employee Evaluation)? We currently use Klaus as a leftover...
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I am trying to connect a Slack channel to a Jira project but am getting stuck in an endless loop. I tried the recommended fixes, such as: Clearing cache and cookies from browser Using incog...
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Hello, Does anybody know what is the limitation of Google Workspace sync in terms of accounts? At the moment we are syncing 1664 users, 32 groups and 15 domains. We are want to import our student po...
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We created an instance using our 10 free seat licenses and recently began paying for 30 seat licenses (for a total of 40 seats). We are already using 38 of those 40 seats and don't want to lose the 1...
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Wie kann man denn in der neuen Cloud Oberfläche Portalkunden löschen? Den Menüeintrag gibt es ja nicht mehr. und unter den verwalteten Konten laufen die nicht auf.
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I have an environment with a service management (service desk) project which can ads up to 10 email adresses. Each service space can have up to 10 connected email accounts I want to creat...
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Could someone please assist me on how I go about building this into Jira, I have come from a Service Now background and never used Jira. This is what I am looking at and whether this is ...
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We use Jira Cloud + external directory via Atlassian Access / SSO with Intune/Azure AD. Sometimes it happens that someone is needed for an approval but the person never logged in and is inactive. Is ...
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I have already tried the following: https://<jira>/rest/servicedesk/canned-responses/1/search/{Project_Key} This gives me the following response: { "cannedResponses": [], ...
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Hello, I am trying to display the request form that the customer filled out in their request follow-up. I cannot find an option to do this. Can you please help me? Thank you.
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How can I set up the amount field to display a thousand separator and two decimal places, and the date field to display as DD/MM/YYYY in the Service Management Form?
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Hello, I have a company-managed project. Due to my company's restriction, only Atlassian support team can be Jira admin. While I am an admin for the JSM project, I do not have the Jira admin capabili...
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I recently created a few new request types under Service Request by myself. I was trying to add our group email address to all the new request types under Channel and Selfservice ⇒ Email. However a...
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We have 2 graphs in our JSM dashboard. Both currently just say "Days" for y axis, which I'm pretty sure is calendar days. Is there a way to make the y axis business days
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Hi, I am trying to configure a specific user setup in my Jira/Atlassisan IT Service Management project/space and have had little success after following numerous guides and steps. I'm hoping someone...
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I'm working on an automation that will change who the reporter is on an issue from a client to a different 3rd party. During testing, the reporter is changed successfully, but any comments left...
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Hi Team, I have a question about Change request work type. I know that this will be removed from Standard plan on Nov 15th and the thing is that we will not to upgrade to Premium Plan. What would be...
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Hi Team, I was trying to build an automation that will be triggered during ticket creation, for example if there are 4 attachments uploaded in the ticket during ticket creation. I want to cre...
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Hello All, Any one help me to remove Minus field in Time spent by Agent field in JSM i have checked the Time zone in Personal settings and global setting still it is not changed .
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We want to automate the updating of a custom field using API. Our Atlassian admins say that it requires Administrator privileges to update custom fields and that it would be a security risk. Is there...
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...eturn true } // Validate group membership def isInGroup = groupManager.isUserInGroup(user, allowedGroup) return isInGroup Can you kindly help with this? Regards,
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Доброго дня! Підкажіть яким чином можливо додати поле Request participants: в Issue Security (рівень безпеки проєкту) - в поле "User custom field value"
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I’m creating Jira Service Management (JSM) requests via the Cloud REST API using OAuth 2.0 client_credentials. Steps and results (all identifiers redacted): Get access token (client_creden...
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Atlassian Community Events
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| 23 | |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |