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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Somehow someone added a bunch of fields to our Service Desk work item view. Just dozens of work items that are meaningless in the request context but get added to every request. There are hundreds of...
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Hi everyone! It's "post-AWS-outage" Tuesday here ... many of our rules were firing somewhat inconsistently yesterday and up until this morning. We've got a few rules that have been stuck in "W...
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We just started a new Jira Service Management project, and although I'm not the space owner, I'm an admin of the project with ALL user roles and I'm also a Jira admin. I still cannot edit many of the...
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I have noticed that recently in newly created rules I'm only able to create automation rules with the actor either being "automation for jira" or "user who triggered the event". In our case, we frequ...
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Hello, I am trying to create a rule that creates a ticket for an asset on a specific date and automatically adds the assignee and request participants to the ticket. So I have an attribute in my as...
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Dear Atlassian Support Team, We have added a new user to our Jira Service Management project. The following configuration has been made: • The user has product access to Jira Service Management. ...
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While creating an issue, we are receiving an email - with the changes made to the ticket within few seconds in that email we are seeing 2-3 changes made to that ticket (like bunch of activities are ...
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AI Agent read issue and from confluence page instructions he tells which service is it. Some topics, have very easy pattern, but agent struggles. For example, we have requests, that always starts...
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Hello, I have developed a python script where I use Jira's API to create customers, add them to the service desk, and then add them to their respective organization. Now, I know that the when a cust...
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Dear Team, I use service Management for the first time and it worked fine for weeks...but now I received a mail from Jira, that connection is not okay. (Content: Hi, We're unable to create...
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Hi, we used to use Jira for our company, but for now we are taking a break from it. I need a copy of our data, from a specific project named "TIK". When I try to access it myself it says "Something...
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Hi Everyone, Wonder how long Atlassian will take to recover this outage as its more than 24 hours and all operations regarding ticketing system got donw. I wanna know any alternatives or suggestion ...
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I don't have the Communications tab in Service Management to add stakeholders. We are licensed, we have Cloud Premium and I am an admin. I see this in the documentation and we don't ha...
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My team is on the Standard Plan and I used to be able to create multiple notification rules for a given rule type (e.g., New alert). This let me have one rule for critical alerts (P1 & P2) that t...
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I am trying to create an automation that will send an email that sends a list of all issues we released that day. I am using a lookupIssues but when I keep getting a Content error. If possibl...
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Hi, I would like to make few custom fields as mandatory. For Eg: We are using Forms to complete the closure review, however, I can't make completing the forms as mandatory before moving the incident ...
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Hello everyone, A customer has reported to me that the filter function in the portal is not working correctly. When filtering for open tickets, for example, closed tickets are also displayed. Can ...
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Hi I am new to Jira and still learning the art of the possible, after using service now for the past 7 years. Is it possible to report on Cost by Service Type for Hardware and Software Cost...
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Hi I am new to Jira so still getting my head around how it works, as I have used service now for the past 7 years. What I am looking for is around requests and is it possible in Jira to repor...
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Hi, I just created an automation rule to update the due date and assignee. But complete with some errors. This rule action is "Automation for jira". The error message below: ...
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Hi I am trying to create sprints in Jira, I have read I need to have backlog option available. So I have created Project, in Features tried to activate what was necessary but there is no option to a...
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I am experiencing an issue with my Jira project workflow that is affecting my reports. I expect that when an issue's status transitions to "Done," the resolution field should be automatically se...
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Hi, I have a created a basic app using this template https://developer.atlassian.com/platform/forge/build-a-hello-world-app-in-confluence. It works fine when I deploy and install on my site. H...
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We work with large clients whose product setups are highly configurable. A single client can have multiple departments using our suite, each with distinct configurations. Today, each client has one ...
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I am trying to create a virtual service agent, but when selecting the default request type I am getting an error. Looking into the requirements, the default request type cannot have required fields, ...
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| Subject | Author | Posted |
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| yesterday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |