Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi all, I’m trying to unlink a space from the default Help Center in Jira Service Management, but I can’t seem to find any way to do this. I’ve noticed that: In a custom Help Center I created, I ...
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Hello, I was messing around with the custom reports in JSM and exploring the pre defined metrics JSM provides, more specifically the time to resolve (avg). I wanted to know how its being calculated...
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Hi there, I'd like to build an automation for reminding teams of open tickets assigned to them via email. The "team" is (dynamically) identified by an Assets field Assigned Team holding the ...
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Hi, I'm building an automation that creates work items based on a list of assets. The object has an attribute for "responsible parties" which is a multi-select User field. I want to pop...
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Hi there. A customer creates a request via email (Mail-to-Ticket). Their Outlook signature (HTML, inline images) is imported correctly into the issue Description (agent view and customer porta)l. Ho...
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Hi community, I am designing an IT Service Management solution with many different physical locations. I am hitting a wall regarding data isolation in Jira Assets and would love to hear your archite...
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Hi team, we have few spaces which are managed under JSM (Screenshot attached). We want to move then under JIRA managed spaces (Sample screenshot attached). We have to move all the work items fro...
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Hi, I am using Jira Service Management Cloud and have a question about customer comment permissions in the customer portal. What I want to do is allow customers to edit or delete comments that they...
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If I create the work item manually, both assignee and approver fields are on the create screen and I can set their values. My automation rule is triggered on schedule with a JQL. For each matching w...
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Is there a way to assign an Account Manager/Sales Rep Name to a Customer Organization inside of JSM? Currently, my company uses a different ITSM product and there is a way to assign an Account Man...
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In order to manage content for the Rovo Connector for SharePoint, it wants the URL to be in the format of https://<domain>.sharepoint.com/sites/<SiteName> But there are other ShareP...
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I am being charged twice each month. One charge is $12.50 (my old amount) and the other is $42. Is there a phone number for customer support so I can talk to someone about fixing this? ...
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Not sure if this is a permission issue, but i'm the Jira admin for the project. Please advice. Thank you.
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Hello We are using JSM and have lots of custome registered. We currently have authentication issue with the integrated system and I woudl like to know if (and how) it would be p...
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We have queues with the standard filters: - Request type - Status - Assignee I have then added the filter customer/client However each time the queue refreshes I lose the customer/client filter ...
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Hello, I am building an internal idea-sharing portal using Jira Service Management (JSM) on a cloud instance. The use case is as follows: - Sales staff across the country submit customer requests ...
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Hi team, Hope you all doing good. I need to receive notifications on my Microsoft Teams when the SLA is about to be breached. I want to receive in a specific chat or group. C...
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Per Atlassians support documentation they state the maximum objects returned for an AQL query using the branch feature in Jira Automation is 50 objects. https://support.atlassian.com/cloud-automation...
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How do I add my company logo to the customer notification email template as part of a signature? I did have it linked to an image held on our website, but this is no longer working. I can see the im...
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Ho to create and add new fields to JIRA?
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Hey! Is there any bulk method to resend invites to customers that have been added to a project? If they are a few, doing it manually through the "resend invite" link one by one is not an ideal and e...
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Hi team, I’m trying to implement an automation to manage inactive users in our instance and wanted to check if my approach is correct or if there’s a better way to do this. The requirement is to ...
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If I install the Atlassian extension: Jira, Rovo Dev, Bitbucket in Visual Studio code and connect to Jira Atlassian, it will fetch all my tickets from Atlassian. Can I exclude tickets from Jira serv...
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I have used Jira/JSM forms for a while now to build request forms. My users love how I can build forms based on the users selections. However, I ran into a new request today. Someone wants a field to...
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Hi We have an integration from our HR system into Jira and have an employee schema for Employees and one for Assets. When someone leaves and is removed from the HR system, the user is removed from ...
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