Hi Community! The Jira Service Management team is conducting a survey to understand the preferred channels you use for consuming technology news and information. Your input will help us tailor our ...
I need to add multiple users as request participants to a large number of issues in Jira Service Management. I am looking for a method to perform this action in bulk rather than adding p...
I've encountered an issue with Script Runner behaviors not working correctly in Chrome v127 on Jira Service Management (JSM) portals for custom fields pulling info from Assets. The...
Hi, I would like to connect Microsoft 365 email to my jira service helpdesk. I can go to project settings --> channels --> email and click on the microsof...
We need to understand the QR Code Type used by Atlassian in JSM in order to purchase the correct scan guns. Thanks
Is there a way to limit the type of issues that are available? I keep missing the location on how to turn certain issue types on/off.
I am trying to use the Service Management Widget (Contact Us button) on our websites but our content-security-policy (CSP) is blocking it. The only way to make this work is with setting the CSP with:...
I'm trying to use a smart value that links to an Assets Object Key, or attribute, to put into the Assignee field, in an automation. The purpose behind this is maintainability. I haven't found any syn...
We have a large list of organizations we would like to add to our JSM project. The CSV import errors stating the organizations must exist before an upload works. Is there no way to bulk import organi...
Question is stating that we're running Server, but I input Data Center. Not sure why Server is displayed. I usually get to the .obr by clicking on the "Already have Jira Software o...
I have several JMWE scheduled actions that just seem to stop running. One, for example, is currently set to run at 40 minutes past each hour, and transitions items that match the JQL to a resolved st...
Hello, Today to see the info of the organization in the client Tab we need to do 3 clicks. Do you know if it's possible to freeze the window to be open all the time on a ticket and see all&...
We are using Atlassian guard to authenticate users through SSO. We have changed the group connected to the user groups but the users are not removed from our JSM instance. Earlier we had a group sy...
Hi All Im just wondering coz i want to create an automation for my main ticket that will automatically close after 2 weeks of last comment date and all linked issue is on close or completed status. ...
Hey, Community, I hope everything is going great. I've just enabled the Atlassian Assist/Virtual Agent for Slack and changed the name, but I wanted to know if it's possible to change the profile pic...
I recently find some of the emails are being suppressed. Customer Access in Open for the respective project. Also only doing Emailed request as a project So I wanted to know these thing...
We are trying to implement ticketing system in Jira service Management. When people are sending email for raising request, it automatically suppressing there mail id. So people are not able to get re...
I currently have all of my Confluence (Data Center) knowledge base organized into spaces by topic and I'm trying to link each space to my Jira Service Management Data Center project. However I'm runn...
Currently, when a ticket is created with an organization added, all customers receive an email saying "this ticket is shared with your organization". However, only if they go to the ticket and opt-i...
I'm currently on a JIRA Data center. We have a specific process in which we follow a rigid Step-after-step tickets (created by automation) I need to extend this that after the last ...
I'm currently on a JIRA Data center. We have a specific process in which we follow a rigid Step-after-step ticket (created by automation) I need to extend this that after the last t...
Happy Friday! Referring to this new feature: Whenever a ticket status is changed, Agents are now getting a small popup notifying them of the change: is there a way to control th...
Hello, I have the following use case, trying to find the best solution for implementation: I have a process with an approval, but based on the request criticity, approving the request should send...
We currently have numerous projects on our Jira Service Management platform, and each time we resolve an issue, we need to manually transfer it to the relevant project. This manual process is time-co...
Hi Team, We have customers who would creating in ticket JSM however I want to create a respective Epic in my JIRA software project. I have a different team who will work on Jira tickets so JSM users...
Hello, We offer IT services to various customers in our region and would like to provide them with a portal using Jira to submit requests and view their documentation. I have 2 questions about this....
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