Community resources
Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I've been in the business way too long to be asking this question, but I'm in a new role and have some different circumstances than I'm used to dealing with. I'll keep this simple to start with -- t...
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Hi all, I have configured a form in Jira Service Management that is accessible through the customer portal. When the form is submitted, any questions answered "No" automatically creat...
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Hi Atlassian Community, I have a JSM Cloud automation rule that updates a Created Month custom field. The rule actor is Automation for Jira, and the field context is correctly configured. The autom...
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In the Linked Work Items view of the asset, I only see open tickets. Closed tickets are not displayed, even though I don't have any filters configured or applied. When I run a JQL search for the sam...
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I have a service account. I'm trying to use REST API to read/update issues using: https://api.atlassian.com/ex/jira/<Cloud ID>/rest/api/2/issue/<IssueKey> or https...
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Dear Support Team, Our team has noticed that Jira Service Management is automatically performing an "IT non-approval" action and closing tickets, even though the user did not initiate this. Could y...
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I have a few Jira spaces and want to allow access to one of our vendors. They should be able to access only one of the spaces and see/interact with just those work items we explicitly give them acces...
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I received this "post" in MS Teams from Jira Cloud. Our Agile leader has no idea what it or why I received it:
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Summary Implement Automated Weekly Support Trend Analysis Using Rovo and Confluence Description Objective Implement an automated weekly trend-analysis capability for the Jira project using Atlass...
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Automation (Jira & Studio) cannot target Sandbox environments critical gap for safe AI/Agent testing
Hi Atlassian Community, I'm running into what I believe is a significant gap in the automation platform, and I'd love to hear if others have experienced this and whether there's a known workaround o...
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I have requests on the portal from which the customer can change the status. This action imply a comment pop up. Is there a way to avoid this? For example, here, clicking on "In lavorazione" transi...
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Estamos buscando una aplicacion addon nativa que permita ofuscar claves para que la gente de soporte al cambiar una clave se la pueda pasar al usuario pero que solamente lo vea él. No tengo Guard par...
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Dear Atlassian Support, We have recently noticed a change in the appearance of Jira email notifications received by our users. We would appreciate confirmation that the design and visual elements s...
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Hi everyone, I'm hoping to get some help with my Atlassian Cloud site: https://nbryo-team.atlassian.net/. Recently, I was running an integration cleanup on the site for one of our projects. Immedia...
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Page unavailable Your Atlassian Cloud site is currently unavailable. Please check Atlassian Status for known problems. If there are no known problems and your page hasn't appeared agai...
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What happens with Jira?
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I want to add a new portal to the main Help Center. Where were the settings moved to?
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Dear Due to changes in the user authentication process for the project, the synchronization with the old project was lost. This happened because the user notified about the change from one domain to...
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I have only 1 user that can be a space admin under Space settings > Current users. I've added the user during first month trial and now that the trial has finished I am unable to remove or edit th...
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Public App Access Settings API not available for our organization – bulk management of Approved Doma
Hello Atlassian Community, we are currently setting up Jira Service Management as a customer knowledge portal and would like to manage our Approved Domains / App Access Settings programmatically. O...
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The version is cloud. In JSM, I I mistakenly delete a field in "hidden when empty fields", Does anyone can teach me how to add it back? Thank you in advance for your help!
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The version is cloud. In the past, there is no field "attachment" in my JSM ticket. I already added it into request form but from previous request type ticket I can not find it. BTW, ...
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Hi Atlassian Community, I am currently reviewing Rovo credit usage in Atlassian Administration → Insights → Platform usage → Rovo credits. I noticed that a user named Atlassian Assist ( halp.com@co...
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As of now, there is limited flexibility when it comes to how many people are required to approve a step in a workflow (see below). What happens if the group of approvers increases or decreases freque...
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Hi, I approve Jira tickets requesting access to an internal system. I respond to the tickets saying "approve" if the name of the person for whom access is requested is in the live Excel sheet that r...
Related collections
Atlassian Community Events
| User | Count |
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| 21 | |
| 6 | |
| 5 | |
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| 4 |
| Subject | Author | Posted |
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| 27m ago | ||
| January 16, 2025 9:24 AM PST | ||
| January 14, 2025 5:27 AM PST | ||
| January 13, 2025 8:41 AM PST | ||
| January 8, 2025 7:12 AM PST |