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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Can anyone please help on my ScriptRunner problem below? In the Jira Service Management Portal form, the customer provides the unique "Membership ID Number" (e.g. 01-ABC123). I would like for Scrip...
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Wondering if anyone has a definitive answer on the roles that are available when assigning a Post Function in a Workflow. We would like to open our portal to external customers by setting access to ...
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I'm working on a project to see which reporters are attached to multiple locations based off their email addresses. I know that hovering over the reporter's name will show the email address, bu...
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Olá, desde o início da semana não consigo mais acessar meus projetos, apesar de ter permissão de administrador..
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Hi, I've got a tough one for you automation gurus!: I am pulling over selections from Gravity Forms on a website and using Zapier to create a Jira ticket and dump those selections in. That is workin...
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I'd like to suggest the possibility of creating accordions in texts and comments. It would be a simple feature but would greatly help display longer texts.
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Hello Atlassian Community , I want to get a perspective on below , what will change and how it will affect us as an organization, do we have to upgrade everyone or it will be automatically upg...
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When a user joins I'd like them to be assigned their team and not just their name so when they raise tickets it says the team they are in as well as the individual user. This would be useful so i wou...
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We are using Jira Service Management Free plan Our requirement is ticket should be autogenrated so we can check hows it works and according to that we can explore more option in tool so we are reques...
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I can't view the project sprints etc for my project I get the below, but I am the admin, and it worked fine on Monday just getting this now from Wednesday onwards. Have 7 users and nothing else has c...
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Hi Folks Someone have an idea or solution how this can be achieved? I tried with the api but it loos that this is not working or i am doing something wrong. What i need is to inform more th...
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I added several validators in a workflow transition with a defined screen. Only one of them is giving out an error. We start in the status "open" and as per default value "Espera intern" is set. If t...
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Trying to build an automation that is editing a work item field with the value from an Asset object attribute. This attribute is a reference to another object and can hold multiple objects. If it the...
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Hello beloved Atlassian community! What is the difference between creating a notification scheme (screenshot 1) versus the personal notification settings (screenshot 2). I see some redundancy here a...
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I have setup a rule that reopens tickets in the "Done" category when a customer/Reporter adds a comment. The automation functions great and reopens the tickets. The problem is that the "resolv...
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After doing some research here is the rule I have setup that is not working. Description: Daily at 4 AM → check for all tickets in Pending. Filter → only grab those that haven’t been updated...
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Hello, I'm using the looking object to get a value of my assets. I need to get an attribute having a user type. I can't get the value of the user attribute. If i add the value to the audit log, the...
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Hi Team, We are currently unable to see any tickets for all the projects. Please look into this issue and provide an update at the earliest.
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Hi, For our HR project we want customers to be able to raise a issues anonymously (to create a "whistleblowing" option ). The problem that I run into is that in the portal "Raise this request ...
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Hi, I am currently setting up an HR project to manage onboarding and offboarding. To onboard a new employee are request is raised via the portal. Upon this request follow-up action (sub-tasks) are c...
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Hi, on our Jira project we need to allow any user in our company to see some Jiras where they need to help on or add comments, currently everyone has the JSM license on their account and can see and ...
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Hi Community, I'm looking for an add-on that allows the Assignee to be visible on the Portal so that the reporter can see who is handling their ticket. I would really appreciate any suggestions. A...
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Hi everyone, Figured I would ask the community - the people that know best! I’m looking at the Zapier Integration for Jira/JSM and trying to figure out if it’s really worth having. I’d like to un...
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Hi team, I am building an Investor Intake Form in Jira Service Management and I’d like to organize it into clear sections (e.g Eligibility, Alignment, Risk Profile). At the moment, I only see o...
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We are looking to automate ticket assignment in Jira Service Management, but we found a limitation: Jira only allows assignment to a specific user, not to a group. This creates a practical issue: -...
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| August 12, 2025 8:27 AM PDT | ||
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| July 29, 2025 5:22 PM PDT |