Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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TLDR: In the Logic Monitor integration with Operations, replace ##ALERTID## with ##INTERNALID## in the HTTP delivery alert data from Logic Monitor (provided by alertData.txt) This isn't a question, ...
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I have a requirement to lock the Description field on tickets after creation, for audit purposes — only a small designated group should be able to edit it afterward, while all other fields stay edita...
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Hi everyone, One of our projects uses the JETI (Jira Email This Issue) plugin to manage incoming emails. The Next Generation Mail handler is configured to filter out Delivery status notification ema...
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I genuinely appreciated Peggy's article - Customer Service Management: Setup Guide for New T... - Atlassian Community However, I find that I have a really small team trying to tackle an interna...
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I was using the Jira Free plan for my site businessintelcilans.atlassian.net to manage important projects and maintain all related tasks and tickets. On 20 July 2026, I received an email stating tha...
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Good afternoon, Nobody in our company "EOI Foundation" have access to the JSM URL https://eoischool.atlassian.net/jira/for-you since nearly 1h ago (12:30h CEST UTC+2) Please check your...
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All services JIRA/JSM is unavailable with 502 error. They were active for a month. I can't create an incident. How to restore the access?
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How an ex-employee can raise a ticket on Jira post exit? Is there any mechanism it can be configured
How an ex-employee can raise a ticket on Jira post exit? Is there any mechanism it can be configured for ticket creation for ex-employees without providing complete service desk creation?
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Hello Atlassian Community, I recently sent an email inquiry to a university's international admissions office ( welcomeoffice@unime.it ). In response, I received an automated email invitation from a...
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My jira on this link https://teh-group.atlassian.net/ It shows this Any recommendations how to show it
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Hey! I have some issues with the fields visible to the customer in my Customer Service Management space. I am trying to share the start and due dates with the client, but I am unable to give them acc...
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GOAL: Sync the Due date field with the SLA breach time (Time to Resolution / "TTR", customfield_12581) so both show the same date. FLOW STRUCTURE: 1. Trigger: Field value changed → Status → Value...
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Hello, I have a project in JSM, and I was recently seeing a new feature in my space settings called Live chat. However, I am not able to find it anymore. Can someone guide how can we enable that feat...
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Hello. Looking to find the correct process of renewing our SCIM API key. Claude's instructions indicate that the SCIM API key should be renewed; however, we would like to confirm the proper...
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I'm trying to create an automation using the incoming webhook trigger and then the action to create a work item. However it will not let me save it. I only get the error 'invalid incoming...
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Good morning Atlassian Community, We enabled DMARC protecting for our JSM site roughly a year ago, and it... works, I guess. One of the things that we've struggled with is having a org friendly nam...
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changes to how we use customer data will be effective on August 17th review and manage data settings
we got the pop-up like in admin portal Reminder.changes to how we use customer data will be effective on August 17th review and manage your data contribution settings. my concern is any data ...
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Hello We have a service space for external customers to create tickets. Unfortunately, we are not receiving notifications or emails when a customer creates a ticket or adds a comment, or any other...
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Hi, I am struggling with a good way to add validation to a workflow. As part of reporting, I have added a sub-category custom field for IT team to set on tickets. To avoid the team forgetting, my m...
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We are using Jira Service Management Cloud with customer notifications enabled. When a public comment is added to a request, Jira sends an email notification to the customers involved. Customers can...
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Hello folks, I need to create reports related to SLAs if anyone has any idea related to SLAs please suggest me. Thanks, Priya R
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Hi folks, I want to display some information to educate the users when to raise an incident or service request. Because sometimes users raise Incident for access related issues in the JSM po...
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Dear All, All my agents are using https://github.com/atlassian/atlassian-mcp-server#data-and-security (Atlassina-mco-server) and they accessing via OAuth 2.1 and i wanted to ask, how as...
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Ticket# CS-267210- have been waiting for a response since June Ticket# CS-284672- no one responds to the email replies I have sent Ticket# CS-283325- no response regarding my issue
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Alert grouping does very little except cause alerts to go unacknowledged. The ability to configure grouping assume you want it. There should be a way to allow your customers to only group when they s...
Related collections
Atlassian Community Events
| User | Count |
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| 20 | |
| 7 | |
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| 4 |
| Subject | Author | Posted |
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| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST | ||
| January 14, 2025 5:27 AM PST |