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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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...ays my condition didn't pass. (I've tried the 6 with and without quotes. I've put the condition as one state equals true.) I'm not sure what I'm doing wrong or if there's an easier way to s...
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I signed up for jira service management (in Sept?) and created a portal located at thirdcup.atlassian.net. I am unable to get into my account and have requested a recovery email several times. the em...
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The provider tends to fail whenever the API rate limit is reached. Retry options seem to have no effect. I'd expect the provider to take multiple minutes to run instead of failing at the first error....
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Atlassian Operations Terraform Provider field_mappings attribute isn't stable in integration actions
The field_mappings attribute shows drift intermittently when it contains a list of values (the responders field mapping in this example). On the terraform side, our list is al...
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We used to set up our Prometheus integration routing through Terraform using the Opsgenie provider. Now we're looking at moving to the atlassian-operations provider, but find that we're having issues...
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Hey community, I have a number of workflows including approval steps. Unfortunately there are many different user picker fields used in the various workflows and many of these are set using automati...
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Hi, Unfortunately, I was unable to attend the second part of the "Deep dive: AI for service demo + customer case study" webinar, which was the most interesting one for me. Can you please share...
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Hello, I would like to create an automation that if the security level is changed to a specific level a couple of people should be added as observer on the ticket. Unfortunately it is not poss...
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( (objectTypeID = 194 AND objectId = 686) OR (objectTypeID = 236 AND objectId NOT IN (20700, 72507, 71333, 20683, 20765, 20757)) ) AND "Hardware-Status" = "aktiv" So: The object is of ty...
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Externally, I would like our various clients to have their own space. I think I can do this by creating different customer 'expereiences'. As an internal agent responding to client issues, I would li...
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Hello - I'm running into an issue with JSM data center when I create an issue using a Proforma form, that form does not display on the Issue screen in the Forms field. I have tried to following ...
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Hi, in the doc I can see that it is possible to access data from the JEC action with the {{jecAction.output}} smart value within automations. I am currently discovering the topics wit...
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We are currently building our JML and looking to put the following process in place When a Joiner ticket is raised, we would like the sub tasks go on hold until 10 days prior to the Joiners st...
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I want to be able to integrate personal calendars into Jira. I want the calendar to be a separate interface, not linked to projects. If an employee adds an event to the Jira calendar, it will appear ...
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Request: In the JSM automation rule for sending emails, the email body needs to display the value of a field from a form. If the field is empty, it should display "null"; otherwise, it should display...
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To give context, I need to access a client's Jira Assets REST API for analytics on their CMDB data, and this must be done through platforms like Postman, not through scripting. I do not have any acco...
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We use JSM for our support and maintenance tickets. I see that there is a drop-down of different resolution types. WE have just always clicked "Resolved" (the default) and then the ticket is Done/Clo...
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I'm throughly confused about where to go to enable the extended customer details fields. My IT admin has me setup as an Admin in our Sandbox environment and I'm positive we're on the Premium plan.&nb...
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Myself, and multiple users on my team, are unable to manually assign a ticket to a team member. Once we type their name and select the user from the list, the following error notice pops up. ...
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Hello! I'm integrating Google Cloud with JSM so that when alerts are triggered in GCP, an alert is also created in JSM. Following the documentation https://support.atlassian.com/jira-service-manageme...
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Context: We are in the middle of moving from Jira team-managed space custom fields and creating their global field counter part. With that, we need to migrate the data that lived in the space custom ...
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Olá Comunidade, Estou configurando uma automação para processamento em lote de múltiplos itens e salvando um resumo formatado de volta no ticket que iniciou a regra. No entanto, o valor final não es...
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Hello! We have JSM pulling from 3 different 365 Exchange inboxes for 3 Spaces. Member "B" has admin access to 2 JSM spaces for his teams. But on the 3rd IT Space, user "B" is a customer. When...
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After migrating from Opsgenie to JSM Operations, all Zabbix integrations for all teams stopped working. Checking the documentation, I discovered I need to migrate from webhooks to Jira Edge Connector...
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Before JSM got the overhaul of "settings and features" last year, I was able to change this part of our portal natively, without any extra extensions or apps. Was this setting moved to a different se...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |