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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Gadget or filter to view subtasks assigned to another user where I am the assignee on the story Jira
I am trying to determine if there is a way in which I can include a gadget or filter onto my dashboard so that I can view all subtasks that are listed under each of story where I am the assignee. The...
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Hi all, I’m running into a problem deleting a work type in a JWM team-managed project. When I try to delete the work type, Jira blocks me with the message: “You can’t delete this work type because ...
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Customer with active JSM account is redirected to Jira when logging in. He does not have nor should have access to Jira, I only want him to see tickets he created, but he is effectivly locked out bec...
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Creating and editing workflows in the new editor is a lot more visually cohesive than the old editor, however it seems to lack some functionality from the old editor. For some of our workflow transit...
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Hello team, I am trying to create a, automation to set the "organizations" field when not set. When ticket is resolved, if orgnization is empty a, I want to get the first orgnaisation the submitter...
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Hi, incident Jira Status - Duplicate issues being created in Jira Service Management and Jira from yesterday made me ask this: Is it possible to prevent such cases anyhow? Or at least successf...
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Hello Team, We have implemented domain-based filtering, where the domain is specified so that whenever a user is added to the organization, they are automatically added to a specific project. Howeve...
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Edge browser: Cannot download attached files from Jira request on the portal. Chrome browser: no problem with uploading/downloading attachments.
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One of our users has not been able to upload attachments for the past several days (they were previously). Nothing has changed with their computer or browser that we are aware of. No other users are ...
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Hi, I've been working with Rovo agents and and a few handy agents that I want to rollout to the teams. The problem is that I'm trying to add an action to add a label to the ticket every time t...
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Hello, my IT department manages about 40 different vendor application licenses with varying term lengths and dates. At the moment it is being tracked by one person on a spreadsheet and within a...
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I'm currently evaluating existing adapters provided by Asset Data Manager (in cloud) and noticed there are Flexera and Snow adapters. We adoptet what is now called Flexera IT Visibility (previously ...
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Hi all, We’re trying to link our Jira Service Management portal-only accounts to Okta in order to enforce Okta’s MFA. However, we’ve run into an issue due to how our Okta setup was originally config...
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Hello Atlassian community! I'm facing a weird problem with access to editing workflows in Jira service management. I am Jira admin and can edit workflows - project admins used to be able as well (w...
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How can I check the notifications settings for other users in atlassian operations? It was available in the Opsgenie, but now I can check only my own settings
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We chose the wrong day to get into Jira Alerts it seems. I understand there is an outage, what I don't understand is that the impact of the outage appears to be misunderstood. The status page curren...
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We have an APIfrom Jira to AzureAD, and we have created groups in Azure that are linked to Jira. Now I have deleted a user in Jira and want to add them back through group synchronization, but how do ...
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Hello community, I want to create an automation in Assets, specifically: I have two date fields (Last Check and Next Check), and I want that if a date is entered in the Last Check field, the Next Ch...
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We have users who use Jira on a regularly basis. They are not receiving emails from JIRA. Do you know what could be the reason? Their profile is enabled with Jira notifications and they are usin...
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Hi all, a bit of an odd one, we have this user who is telling us they can't see other tickets, I think they are part of an Org an was able to see their org tickets. But when I go to check their acc...
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If I make single automation rule, will there be any charges for our subscription?
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I'm planning to purchase a SLA plugins, Can anyone suggest what plugin suitable for my requirement. 1, SLA that can track per statuses transition 2, Can reset the SLA depends on condition 3, Can...
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So, Alerts are down for about 7 hours now. Not a single one is displayed, but from time to time some of them make it to the mobile app. Of course I cannot see what that alert is about ("gateway timeo...
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We have premium JSM subscription in which we are very much looking forward to using AI. But the issue with the Atlassian AI is the Rovo chat actions cannot be controlled. We do not want users t...
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I'm trying to enable public access to a Confluence space linked to a Jira Service Management (JSM) project, but I’m running into some issues despite following the available documentation. Goal:&n...
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