Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hi Colleagues. Please help me with this case. I have automation, which opens a new ticket. In the main ticket, I have Dynamic Forms Multi-Select Field, which I want to copy in the newly created...
Can we link two tickets in customer portal in JSM and fetch the value from one field in one ticket to another field in another ticket? Field type is text field
Hi, i would like to referral user to the self-service and finish the incident task by the special status like "user has been referraled to self-service". Is it possible to do it without change the w...
We want to add the value/option in the already created custom field ‘Office code’. For e.g., We are having a custom field named ‘Office code’ (Field type : Single list single choice ) in which the o...
Hi, I want to add some custom fields that exists in Issue view to Customer Portal Requests List. How can i edit this screens fields ? Thanks, Okan
Hi all, I currently have a 250 agent license. But that option is now no longer and the min is 500. I can't afford double the cost so what options do I have?
Hey, I recently started seeing options for List and Issues option in project sidebar. From top view, I see that both are mostly similar. Is there any known difference that can be ut...
Hi ! I would like to assign and notify a group in a jira issue. If it's possible how can i do it ? Have a good day !
Hello, Is there a way to implement a remote desktop connection through JSM? Is JSM can be integrated with Cisco IP phone? Is JSM can be integrated with my assets and endpoint module?
Hi all! I need assistance with an issue where PNG images in forwarded emails sent to the support email address to open new tickets are displayed as base64 encoded text in Jira. Does anyone else had ...
Dear Atlassian Community members, I am trying to organize the Project in the Portal with having 2 Service forms plus a folder (Portal Group) with a set of 8 Request forms. Is this in anyway possible...
...red", "emailAddress": "fred@example.com", "displayName": "Fred F. User", "active": true, ... } I'm assuming that the field "active" is the one I'm looking for. However the value of this "a...
I have added user as customer but they have access to make changes on the projects. How do i remove elevated rights for customer and give them read and comment only
...ustomfield_10762').setRequired(true); // Show an alert message alert('Attention! The field "Field10762" is mandatory.'); } else { // If the value "13217" is not selected, make the Field10762 field o...
Previously it was possible to edit the displayed customer names in the administration section (admin.atlassian.com -> Directory -> Jira Service management). This function is now disabled and th...
hello, Could someone help me hide a priority type when opening the ticket? my JIRA is configured in Portuguese, Mais Alta = highest I want to hide this option
Hi all, Our IT Dept handles the intake of all system access requests via JSM, regardless of whether the apps are IT-managed. I would say 85% of our apps are managed by IT, but for those other 15%, w...
n Jira Service Management, how do I relate the SLA that I create to the maximum response times in an incident?
We have Service Desk for our customers to enter tickets. Our Customer Support team routinely meets with our customers to review their issues list. They can't do this from inside Jira because th...
I am using Jira Service Management (cloud). This is an existing team-managed project. The team wants to add a work log, but this tab is not displaying within the issue view. I did check the features ...
I want a screen window to pop up after adding a value to a field in jira. Similar to a transition window. Is this possible?
999
How do I modify my "Create" screen? My Create screen has multiple fields that I have removed from my Issues screen. I would like to remove these from the Create screen. Can you provide the step...
I manage the service desk for a software firm. We currently list all of our clients license expiry dates, cert expiry dates, etc... in a Sharepoint list. This isn't ideal as it's easy for users to mi...
Hi, I have a JSM portal on which I have several projects. a project is hidden on the portal. This is voluntary, users must go through another portal developed internally for various reasons. ...
User | Count |
---|---|
19 | |
10 | |
9 | |
9 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
29m ago | ||
5 hours ago | ||
5 hours ago | ||
5 hours ago | ||
5 hours ago |