Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Is it possible to also include the object types when export the objects in an Asset schema?
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Hi Team, I am currently trying to configure an automation rule to send an email when a form is submitted in the XXX Space. However, the email is not being triggered after the form submission. The a...
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Hey All, Super new to customizing Jira and looking for some assistance on create a better JSD for our users. Currently our setup is very basic, theres a summary and description and users can...
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Working on implementing Assets. I created a test schema based on Atlassian's ITSM template, performed a scan on one device (a Windows server), and imported into Assets. The Schema Tree displays the ...
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Currently using Jira Service Management on Prem (Datacenter) 10.3.5. We had a project that was converted from Business to Service. After that project was converted the Request Type was no longer...
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Olá pessoal, Gostaria de uma ajuda para fazer uma automação que copie o conteúdo do campo Organização para um campo personalizado assim que o Ticket é criado. Isso no Jira Ser...
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Hi all, We currently use Oomnitza as our main CMDB and have the connector into Jira that allows for some useful functionality. This works fine, but we want to look at importing all of our asse...
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Dear Community, I've a requirement in the JSM: When the Time of request (Change Associate Properties) As soon as we entered any name or email in the request form .. Can we have any fea...
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Hello, I’m looking for advice on how to report on a metric I’ve been asked to produce: “Tickets Resolved Monthly by Resolver Group, split by Incidents and Requests.” The stakeholder wants to see th...
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Here's the background - we have a user account set up in our organisation with an API Token associated to it. We've used this API token throughout our JSM (as well other apps) app, however we are now...
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I’m using Jira Service Management to run a customer portal based on forms and approval workflows. Until recently, everything worked normally — when a new user registered through the portal link and c...
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We are using Jira Cloud Software projects and recently noticed that the Linked Work Items view in the issue screen has changed. Previously, linked issues were displayed grouped by link type (for exa...
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I have JSM integration for alerts and tickets configured. When an alert with certain priority is acknowledged, a ticket is created in an unassigned state. I would like to get the ticket assigned to t...
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We are experiencing an access issue related to the Okta domain configuration. Our current access is associated with the Echostar domain. However, the Jira ticket is linked to a Dish domain (dish.okt...
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Hello, I'm looking to see if there's some method for Jira Assets to automatically grab updated files from a location, and import them. The best case for me would be to use a network folder t...
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We have this scenario: There are some portal group and request forms. I´d like to know If there is a way to create form with some fields. After create a ticket based on this form it will be ...
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I'm new here and I need more clarity of what actually going, the purpose and how I will benefit from this apps?
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Is it possible for the system to delete tickets,and if so how do i locate them again?
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How can I let the customers transition work items in Customer Service Space? I can see the option in "Service Desk Space" but not in "Customer Service Space", I tried assigning myself "Ad...
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Hi Team, We are trying to bi-integrate Jira Service management with Tally ERP 9. So how can achieve this? Please let me know. Thank you, Regards Maruthi
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Hi everyone, I’m trying to configure a weekend on-call schedule in Jira Service Management (Operations) for a team split across two timezones (3 members in UTC-7 and 1 member in UTC-6). The Goal: T...
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We use Service Management and utilise Organisations as external Companies. There are some scenarios where I want to be able to have a note pop up to a service desk agent that warns them of some si...
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I want to delete Asset objects that fit certain criteria. One of them is they should not be used on Jira work items. I have not found a way to filter them or use Advanced AQL to make sure they are n...
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My AI agent is not creating work itmes in my service management board when my client ask for human help. this was a feature proveed in preprod stach and it was working, now that i have it in producct...
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