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- Community
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Jira Service Management
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O novo departamento tem um formulário chamado Risco Operacional, que utilizei um template. Porém, não consigo adicionar nesse formulário a captura automática do solicitante, para que seja preciso pre...
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No pedido de solicitação no portal o cliente não consegue compartilhar o chamado com demais pessoas, como observadores. O meu aparece porque sou administradora. Preciso que os clientes também consiga...
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I'm trying to add a picture to a custom field or screen so that way, whenever any ticket is on the screen with the custom field with the picture, the picture will show up as a reference.
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We are looking to have two separate Help Center urls, one for (external) client support and one for (internal) employee support. This is mainly to allow us to customize the Help Center s...
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Would you please tell me how to implement a batch change of the EOL of asset objects? Is it possible to do the following with Jira Service Management's asset management? 1. Keep a set of software n...
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When I try and set the Story Points I get the following error: "We couldn't set the story point value Field 'customfield_10300' cannot be set. It is not on the appropriate screen, or un...
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Hi all, Not all of our users, but our most recent addition users can't get Office 365 to sync with Tempo. This forces them to enter all of their time manually. We've gone to our ...
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I have a team in TEAMS, called IT, which contains every user in IT. I then have a channel within IT called Service Desk, which is where I would like the Assist bot to act as a triage. ...
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I want to create a custom report that shows the amount of tickets created per reporter. I want it to look just like the default Workload report. Is this possible?
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Hi Atlassian fam, following situation, we have a template in place that creates like 15 subtasks for a specific use-case, which works well. It can sometimes happen that after the subtask already ...
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Do you have any recommendations or best practices on reopening subtasks when a customer reopens their request from a resolved status before the ticket is permanently closed? If a request creates 10 ...
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hi, I am trying to create automation. when new issue add I want to send web request to jira and get users id according email https://test.atlassian.net/rest/api/3/user/search?query={{i...
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Hi, Is there any way I can email the members who are in Customers ( Organization )? I can't find the option in Automation Rule, nor do I want to procure a licence for that.
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Hi all, Did a bit of search and thought will ask here as could not find an answer (or it doesn't exist). Is it correct that when creating a canned response template we cannot add file attachmen...
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Hello, I would like to know if its possible to make Confluence pages visible on Jira Service Managment and only allow certain people to log into JSM?
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Hi everyone! Need some help with an automation, let me explain the problem: I have an automation which is triggered when an issue gets commented. IF the author of that comment IS NO...
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Hi there, i want to access in automation the user attributes which the user can set by hand in the user profile like location and title. But it seems we cannot use them wih {{issue.assignee.locatio...
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Is there a way to show different knowledge articles depending on which customer oranization the user is added to without adding the customers into the directory and add users into groups?
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Hello everyone I have one question to seek help. I created one issue type used for task ticket. Usually there are some tasks occurrenced weekly. Whether there is time/date filed is using for the rep...
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By preparing automation in my project, I transfer the tagged (Label: escalated-eng) topics to other projects. How can I generate a report of these tags? I created it from the new report section, but ...
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How can I save a picture in quick responses? Now, when saving and further use, the picture is not loaded?
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We are using User Management for JIRA 2.15.15 and TechTime Core 2.9.2 in Jira 8.22.2. This plugins support from JDK 8 or JDK 11.
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Hi All, Not able to connect to Jira Database to access Jira tables getting connection failure issue while connecting to Jira Db. Below are some details I am using DB Details: host : jiradbtest.si...
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Hi, I am using the free version of JIRA service manager and trying to integrate JSM with Opsgenie. When I try to add the integration from Opsgenie teams, its saying I need to enable the connection fi...
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Hi Community, Is there a way to create a dropdown selection based on the user that is login in? I have a list of processes in Excel, and each process has an owner. I want JSM that shows a ...
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