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Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have JSM integration for alerts and tickets configured. When an alert with certain priority is acknowledged, a ticket is created in an unassigned state. I would like to get the ticket assigned to t...
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We are experiencing an access issue related to the Okta domain configuration. Our current access is associated with the Echostar domain. However, the Jira ticket is linked to a Dish domain (dish.okt...
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Hello, I'm looking to see if there's some method for Jira Assets to automatically grab updated files from a location, and import them. The best case for me would be to use a network folder t...
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We have this scenario: There are some portal group and request forms. I´d like to know If there is a way to create form with some fields. After create a ticket based on this form it will be ...
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I'm new here and I need more clarity of what actually going, the purpose and how I will benefit from this apps?
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Is it possible for the system to delete tickets,and if so how do i locate them again?
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How can I let the customers transition work items in Customer Service Space? I can see the option in "Service Desk Space" but not in "Customer Service Space", I tried assigning myself "Ad...
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Hi Team, We are trying to bi-integrate Jira Service management with Tally ERP 9. So how can achieve this? Please let me know. Thank you, Regards Maruthi
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Hi everyone, I’m trying to configure a weekend on-call schedule in Jira Service Management (Operations) for a team split across two timezones (3 members in UTC-7 and 1 member in UTC-6). The Goal: T...
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We use Service Management and utilise Organisations as external Companies. There are some scenarios where I want to be able to have a note pop up to a service desk agent that warns them of some si...
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I want to delete Asset objects that fit certain criteria. One of them is they should not be used on Jira work items. I have not found a way to filter them or use Advanced AQL to make sure they are n...
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My AI agent is not creating work itmes in my service management board when my client ask for human help. this was a feature proveed in preprod stach and it was working, now that i have it in producct...
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Status change emails are being sent in Jira Service Management, but the “waiting for your approval” email is not being sent to approvers. Outgoing mail and customer notification for approval are enab...
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Hi, I would like to a add a Reject Screen when the approval status is decline on Operations Approval and Financial Approval. Please see below sample of reject screen Here is my cur...
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Our JIRA intake was set up long back by some previous team members. I am able to close the access tickets in the intake where as some of my team members are not able to. I am trying to find som...
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Hello, currently when customer's submit a ticket, everybody part of the customer organization will get the jira thread of responses. We want to change this where only the ticket requester wil...
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I am looking to inventory all automation rules for a particular space as part of a larger initiative whereby the current space will be recreated in a new space and most entities will be redesigned. A...
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Hello everyone! I'm trying to automate an issue opening through python using the Jira APIs. The issue which I'm trying to open has a form inside it. I'm getting successful in upload a file to an i...
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I built this schema for our assets but I can't find the objects Laptops or Desktop when I to create a dashboard in asset dashboard and not sure why its not listed.
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As a JSM Cloud admin, are there any native methods used to extrapolate marketplace app utilizations? Also, is there a way to extrapolate the list of apps being used by the site? Marketplace app info...
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Hello! I am cloning a ticket into the same project space and would like to write automation based on the cloned fields in the cloned ticket. An example of the automation I've been testing is: if the...
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Hello, Is Assets a separate application from Jira Service Management, or should it be considered a feature of Jira Service Management ?
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Hello everyone, we are currently looking to expand our CMDB and include SaaS software. Is there a 3rd party tool we can use to identify, track and analyze SaaS in JSM Assets? Also i...
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would like to know the exam fees for students from India, how much is the fees for second attempt
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| May 29, 2025 11:41 AM PDT | ||
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