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Jira Service Management
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UPDATE: It’s a wrap for our Jira Service Management Ask Me Anything. Thank you so much to everyone for taking part and sharing your questions and feedback. Be sure to watch the Jira Service Man...
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Para la gestión de cambios, necesito que en la oantalla este una tabla o gráfico que muestra valores que permite decidir que campos debo usar, es para ayuda al usuario. Como puedo insertar estos obje...
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En mi ambiente de JSM(Cloud) tengo tickets que son de prueba y mientras he estado configurabdo ya tengo mas de 100 tickets numerados TIC-1...TIC-20...TIC-100, como ya voy a salir a producción con JSM...
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Hi, I've setup a shared mailbox in Office 365 that would be used for customers to submit issues. The email address in email settings is set to this mailbox and so far, the issues are created success...
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Is it possible to have a watcher receive Issue Created email? I have an automation which adds watchers to specific issues but they only receive notifications after issue creation(Which...
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I add watchers to an issue using automation but the watchers aren't receiving any emails about creation, updates or anything? When I go to all the notifications settings everything looks good(the ...
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Greetings, new to Jira and the community and still learning, so I may not be asking the question correctly. We are currently using JS and have created Project(s) and using it to manage issues, howeve...
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Is it still possible to add watchers using a multi-user picker at issue creation screen? I followed these instructions: https://confluence.atlassian.com/jirakb/how-to-add-watchers-o...
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We have a JSM Project with a Customer Portal in witch we want the e-mails replied turn into comments on issues However we noticed that comments are not being added and we are getting errors on e-mai...
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We are using the Jira Service Desk help/customer service widget for our customers to enter help request tickets. We have one customer that would like to add multiple email addresses in the "your con...
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Hello, For a Service Desk project, 2 workflow status Approve and Deny are visible for users in the portal site. I want to remove those.
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Hi All, I am struggling with the use of custom fields in a newly created Service Management project. I have had success with calling information from our other SM Projects, but nothing s...
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Some of our clients are set up in our AD in order to access Confluence. When those same users try to set up Jira Service Management accounts, they are not able to set their passwords because th...
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Hi, we use both JIRA and JIRA Service Management (Cloud). In JIRA internally we want to be able to use 'highest' and 'lowest' priorities in our development tasks (along with the other prioritie...
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I can use below JQL to calculate and display the result: project = [project_key] AND issueFunction in aggregateExpression("Total Estimate for all Issues", "originalEstimate.sum()", "Total Time Spend...
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Hi all, I cant find documentation or know-how for Insight configuration, after it has become part of Service Management premium sub. Most of it i was able to figure out but on...
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Experiencing challenges integrating Jira on Monday.com despite having global admin rights
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Hello, We have multiple custom field configured and we wish to rename the NONE value which is a default Jira Value to Select an option. We have tried the options as stated below 1) Making se...
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I have a field called developer so instead of the ticket displaying the name of the developer of the ticket it displays an internal id
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Good afternoon everyone, The following question arises, I don't know if it is a normal behavior or an undetected problem: I have unsubscribed a customer, in the project> Project settings> P...
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If there are any. What exactly are the differences?
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Hi Community We were trying to enable HTTP/2 on our Jira service Management. which is hosted on Nginx with reverse proxy but after enabling the HTTP/2 we were getting "Invalid OAuth Signatu...
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When viewing a large issue, the agent needs to scroll down until they realise it might be linked to a number of other issues. How do i move the linked issues section to the top of the issue? I have...
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Somethiing is wrong on my Jira, i cant see all project informatiosn and process as a week ago.
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When I use normal close which is supported by Jira, I suffer from reopen issue. So Now I am using my close which is made by me. (and I connect to workflow for reopen) ...
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In my JSM project, when marking a ticket as cancelled it stays on the Open queue. After looking into this further, i have found that the Resolution doesn't seem to be updated when marking a ti...
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Atlympic Event: Jira Service Managemnt
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
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