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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi JSM community! Wondering if anyone has connected the new integration between Slack and Rovo (https://support.atlassian.com/rovo/docs/using-the-atlassian-rovo-slack-app/)? If you ha...
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We linked Slack Chat with JSM but the JSM request types are uploaded form for users to fill out. On the Slack Chat channel when a ticket is raised, the form does not populate. Is there a way to get t...
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We're setting up data certification process for CMDB and Assets in JSM and looking for best practice
We are in the process of formalizing our CMDB and Assets in JSM. For Assets we will be checking the import from InTune against what appears in JSM and the data on the assets themselves. Once that is ...
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Hi I have a free JSM cloud plan, with only one user - myself. But when I go to the project timeline and want to filter the overview on Assignee or Reporter, it gives me options for people I have no...
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Boa tarde, pessoal! Estou utilizando o Jira Service para capturar e clonar tarefas nos quadros convencionais. No entanto, não consigo trocar os status automaticamente. Além disso, quando uma...
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Hello community! I'm trying to add a customer's short text custom field input into an email triggered by the creation of the ticket. I've successfully added user picker and date picker inputs into ...
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Hi I've been searching to what the current setup would be on defining a correct api call to create a simple request in order to create a service request for my application so we can start repo...
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Hi Guys, Has anyone noticed fields getting unlinked on Jira forms without explanation? This is like the 4th time I'm witnessing this; I create a form and months later, most of the fields gets unlin...
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I have 2 issues here: 1. How do I make sure that both the conditions run inside the branch or how do I restructure it? 2. If my lookup has 5 issues, it is creating 5 new tickets, but I want onl...
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Is it possible for customers to see the attached forms in our Jira Service Management Help Center?
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Hi there, It seems Customers from the same Organization are able to View each other's tickets when visiting their Customer Support portal. Within Customer Permissions, we are currently using: ...
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I created a "Shuttle" filter that allows me to have certain columns in particular before exporting issues to Excel. I then use the export with "Current fields" to export the columns I have chosen. Ho...
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Hi I have a pre populated JSM request page link - particularly for description to add some context/guidance to add in the description before they submit. Eg link: https://sitename.atlas...
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I am not able to connect to slack using the Channels-->Chat When I click on Chat -->configure it asks me to allow to connect to my lack workspace. Once I click on Allow it says "somethin...
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In preparation for our migration to Jira, I updated the company settings to force login using Google. This seems to have removed my admin rights from our instance. When I log in, I have few options. ...
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Can you help us generate SLA reports filtered by department? We're specifically unable to retrieve S
We’re trying to generate SLA reports segmented by department, but we’re unable to retrieve data for our SecOps department. Could you help us understand if there’s a configuration or filter we need to...
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I have for 20 days now tried to do a password reset so I can update my payment method. Never get the link. Checked spam. Called, emailed, ....no response...who can help?
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cree un grupo y lo quiero agregar para que a ese grupo se le pueda asignar un ticket pero no me apar
cree un grupo y lo quiero agregar para que a ese grupo se le pueda asignar un ticket pero no me aparece.. lo cree como grupo, y le asigne los roles correspondientes, le di permisos sobre le proyecto...
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Hello! I apologize if this question has been asked before. Awhile ago, we've listed our devices with specialty software. We made an attribute slot for each applicable software that was insta...
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Currently the alerts sent by Jira are very vague and the user has to drill down to get any useful information. For example, the current alert is being sent like this: Alert#63: Node is Down....
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...tatus", "created" ], "pagination": { "pageSize": 100 }, "reconcileIssues": true } 📡 Response Status: 400 ❌ Request failed: 400 Client Error: Bad Request for url: https://zlservicedesk.atlassian.net/r...
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The Atlassian Intelligence panel is awesome, but its fixed position in the ticket view gets in the way. Can you give users or admins the option to move it? It would make our agent experience much smo...
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Hi I know of these 2 articles/doccos https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-or-delete-change-windows/ https://community.atlassian.com/forums/Jira-Service-M...
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We have a JSM project setup, which I've been made an admin of. Right now, there's a good dozen users that have full access to it, but there's one user (only one) that cannot access it in Board view. ...
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While creating Problem record in JSM using automation ticket category field is empty. That prevents the record to show up in the Problem Queues. Cannot find Ticket Category field anywhere in th...
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