Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi Team!! We're working in our inventory with Assets, and, while everything is very easy and comfortable to work with, we find this very disorienting: Parent object is counting 0, when c...
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Not sure how many other Atlassian community members actively work on creating/editing workflows, but I am struggling with the new workflow editor and worry that when they phase out the old workflow e...
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Where can I find the file size of each environment (Production/Sandbox). We are looking at what the cost would be for back up to our Azure blob storage and want to know the size.
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Dear Community, I am currently using Jira Service Management on a server setup and planning to migrate to the cloud version. I would like guidance on the best and safest way to perform this migratio...
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I’m working on implementing access control in Jira Service Management Assets where different teams should only be able to view specific object types within the same schema. Requirement: HR team sho...
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Hello all, I'm at lost about this "new" app role Stakeholder in my JSM cloud instance. I'm on a Standard plan, so I am not sure if I should have access or not to that. The UI is very confusin...
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Why "Atlassian Cloud site is unavailable due to scheduled maintenance"? Atlassian Maintenance Policy: "These schedules occur during the set maintenance window from 1:00 AM to 3:00 a.m. each da...
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HI, I'm trying to understand how to set the way users are added to the watcher list. In this ticket there are 3 watchers and I cannot see any event that added them to the list. I'm also sure that nob...
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I want to start using Jira Service Management to manage IT Tickets internally. However since some users are late adopters I want to just use it in the background for IT Support to handle tickets. Use...
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Kann mir jemand sagen warum? Besten Dank
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Body: Hi Everyone, I am currently refining our Jira Service Management (JSM) customer portal. We've noticed a trend where users are submitting requests for mobile applications but selecting the wron...
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In order to assign a work item to another agent, the work item needs to be set to unassigned first. If I try to assign a work item while it's already assigned, no agents will be listed. This does not...
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I requested this to be canceled. Why wasn't it done?
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Hi! I am trying to get a list of all project an agent has access. It seems I can't figure out where to get this information. Anyone has the tips ? Thanks!!!
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i wish to remove this search bar in service desk portals and also the search icon that shows up in header, is there any way to do this?
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How can I delete my account when it is "managed by an outside organization"? This is the message I get when I go into account management and scroll down to the Delete Account section. The...
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Hello and thank You kindly in advance. Using a JSM automation that is passing JSON data to a webhook. In the automation, I have the following custom code: { "issueKey": "{{issue.key}}", "summar...
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Hello, i try to use JSM as a IT Ticket System for our external customers. And i´m missing all the customers contact Informations. I know, that i can add custom fields. But they´re not visible fo...
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Hello, I have a default help center called ‘A’ and I've created a new one called ‘B’ for two new spaces, where I've changed the banner and the interface colour to clearly distinguish between the two...
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i have set up a user with the same groups and access levels as me however she cant see anything when she logs in.
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I have a custom field "Field A" that is a single user picker field and shows users filtered on Active Directory security groups. Field Id is customfield_10373. Screenshot below: Now I ha...
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Hi Support Team, I’m currently working on an automation project for our support service and had a question regarding Jira’s email handling. Specifically, I’m wondering if it’s possible for Jira to d...
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Hi, I have custom field single select (dropdown). Is there an option where I can import my excel a list for the value of dropdown in Jira?
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Given I've just started migrating users to our new solution on JSM and Compass (because you forced us off OpsGenie) and I've just started to load users the SAME DAY you announced you're dropping Comp...
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Have a couple of questions in regards to JSM portal customer access and how they work together and fix this issue we are having. Little background into our environment, we have project called Ops wh...
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| Subject | Author | Posted |
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