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Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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DTMF does not work when we get called by South Africa network numbers. We need this functionality and we are negatively impacted as all alerts come in from a ZA (+27) number
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The “Patchverantwortlicher” field contains names. And they're supposed to appear exactly as we enter them. For example, the name starting with ‘D’ should come first, followed by the name starting wit...
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Hi team, we have this support account a certain "area" emails us with instead of individual emails. They've now wanted to change what that email is, but don't want to use a different account otherwis...
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We have a Request Type of Change Dev&QA, that we create internally on Jira but do not allow our clients to create themselves on the external portal. We add the customers as Requested Participant...
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Hello Atlassian community, I was wondering if it were possible to modify or remove the article metadata preview within the Jira Service Management support website that connects to a Confluence space...
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I want to revert to the view before Jira Labs (list view). It has messed with my permissions (even though they have not changed in the space). I can no longer change assignees, even though I'm an adm...
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I have an employee who is registered as a customer who has tried creating a ticket via Slack using th Assist App and threw up this Error ID 62900c42e4d94b178cfc5692bec0bcb4. We have already checked t...
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I am keen to train on the configuration of Jira and wondered if Atlassian offer any online training?
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Assumptions we need to collect 'necessary personal data' and must delete that data once it is no longer required. collecting the data directly into a Jira issue would mean we have to delete the wh...
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I have Jira Software premium license but I also want to act as JSM collaborator where I can still view JSM tickets, leave internal comments, and log work. How can I setup the role ?
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Hola todos! soy Admin de JSM, configuré un campo desplegable con 8 opciones que necesito utilizar en 3 incidencias diferentes de un mismo proyecto, en ese mismo proyecto, pero en una cuartea incidenc...
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Hi, Issues can be created in Jira Service management project from emails. What are the best ways to first scan (or change) these emails with dedicated programs, before Jira Data Center converts...
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Hi everyone, Due to the missing feature of showing Asset objects to anonymous customers in the Jira Service Management customer portal, I'm using a multiple select field ("Customer Portal app") exte...
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I try with differents browsers, clean cach, refresh... always same error. and only for the first type of answer. others are ok. All other functions work fine, for example I can enable and disable n...
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We have a request form that requires an approver, but the correct approver is dependent on the state the request is coming from. Ideally, the requester would be able to select the correct approver fo...
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If You Could Rebuild Jira Service Management From Scratch… What Would You Keep, What Would You Remov
Imagine Atlassian invited you to help design the next generation of Jira Service Management. You have three challenges: Keep only 5 existing JSM features. Remove 3 features forever...
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Buenas tardes, necesito que mi compañera disponga de las mismas columnas en el Buscador de incidencias. El caso es que hay una columna en el buscador que no le aparece y a mí si me a...
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Hi, I am trying to build an automation where I want the cloned tickets (which will be going into separate project teams that will be working on their tasks) to communicate with the original ...
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Hi, I have set up the following cloning automation: Whenever a desk ticket is created, it gets a component assigned, and the status is set to level 2 review for the cloning to happen. Everything i...
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Dear Community, I've a requirement in the JSM That, There are two fields: Department and Applications Managed. The Department field contains approximately 10 departments. When a user selects ...
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I am an org admin. What type of work should I carry out so that Atlassian / Jira is optimal? By work I mean maintenance work. How do I keep Atlassian / Jira in a health state.
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Hello We have a customer who has been able to log into our customer portal for many years with no issue. Then in the last 2 weeks this user is no longer able to access and initially got this message...
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It works perfectly for users who are not logged into any Atlassian account. It also works perfectly for users who are logged into organization's Atlassian site. However, if someone is logged into a ...
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Dear Atlassian Support Team, I am an Organization Administrator for our Atlassian organization. However, I am currently unable to update the payment method or replace the credit card used for our su...
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| January 24, 2025 4:31 AM PST | ||
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| January 22, 2025 12:24 PM PST |