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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hi, for some time now the view of the ticket menu and functions on the left has changed automatically, I would like to go back to the old view, but I can't find the option to change i...
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Actually it is possible to define Freeze periods or Maintenance windows only with project scope. We need to relate them to specific Services or Organizations. In general, asset connections would be ...
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Hi, we have two existing customers who have stopped receiving email notifications from Jira. The Emails are added to suppression list, how can i remove them from the list? teamsc@recenergy.i...
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Hello, I want to automatically pre-fill the "share with" field with the name of a specific organization for all tickets created via URL, I tried via URL (customfield_10120), via automation a...
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Hi all, I'd like to edit the already existing description field by adding a timeline table. I'd like to have it already visible when a reporter creates a post-incident review, so it must be im...
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We have JIRA Software and is it correct that no JSM license is required for those users to access JSM board and can view and comment internally on tickets - like a non - service desk role in JSM?
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I am reaching out to seek assistance regarding an issue we are experiencing with the automation configuration in our Jira instance. Specifically, we have a condition set up in the iss...
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I am fairly new to JSM. When I do the Entra ID import in JSM assets I would like to be able to relate the user name I get in such a way: - Find the user according to the reporter of a service reque...
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Hi, Actually, I have a one customer in three different projects. they having customer portal. so i want to remove from one project not in all three projects.
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I have to create a service project in Jira cloud. These are the requirements how can we do that ? Types of Requests 1.1 Incident 1.2 Service Request 1.3 Ch...
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Hi all, I would like to have our Assist Teams App setup to have the ability to create all our current request types. After getting it setup, I have no found that forms don't display and only ...
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I cannot figure out the AQL component of a CSV asset import for my life. I have a list of People already imported (Name, email, status) I want to import a list of Projects and map the Project Princ...
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Is there a way to post the on-call schedule for the day on a specific slack channel at a specific time. We heavily use slack and I want to send a daily notification on the channel as to who is ...
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Somehow the JSM Portal Comment box is hidden for a user and I have no idea how/why. The user is a part of a JSM organization that's designated as a customer. The project settings for Add Comment pe...
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My JSM team uses SLAs to track their time sensitive goals, nevertheless I still see the Due Date field there, we're planning on using it for "Postponing" (i.e: creating a postponed status and then us...
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with the help of AI, trying to setup an automation that summarizes all the tasks for my team, for the last 7day, including the statut, last comment, etc. grouped by assignee and sends a single ...
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I am building an agent in copilot and using Jira connector. Testing the topic with adaptive cards in the conversation lens, I got this error: The connector 'Jira' returned an H...
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I have an automation that changes the priority based on a custom field when the ticket is created. The default priority is Highest or P1 for this project. For the Team On-Call settings...
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We have several top account clients who we provide 'white-glove' support to in order to proactively manage client satisfaction regarding support ticket closures. As of right now, we just utilize a Co...
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I was added to a project as both the project leader and an administrator and I am not able to edit the workflows. Is there a setting we are missing that will allow me to do that? support pro...
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I'm looking for the opposite of this request. We have had Slack and JSM integrated since Atlassian Assist was Halp. We have both request and triage channels. It all works. We would like to automati...
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We are adding AirFlow email alerts to JSM.. If the monitoring app is integrated with OpsGenie the results are predictable. Monitoring app will trigger an ALERT and under specific conditions, ALERT wi...
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In my Service Project, the "Comments" tab of Activity is shown by default at the bottom. This typically works as expected. However approximately since the beginning of this week (2/17), almost every ...
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Can you merge two tickets within JSM? We often get follow-up tickets to the original issue that comes as a new request. Rather than linking the two we prefer to merge them similar to how Zendesk has ...
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I'm trying to configure a scheduled automation to trigger an action based on the value (date) on my ' Last Working Day' custom field (customfield_10714). When I attempt to validate the query vi...
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