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Jira Service Management
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Olá pessoal, eu preciso saber se consigo, através numa automação, compartilhar um ticket com uma organização. A ideia é criar uma Organização, incluir clientes, não agentes, nesta organização, e com...
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Estoy usando la aplicación para el tema de tickes pero al momento de cambiar de estados y demás no le llegan los mensajes a los clientes para que ellos tengan el seguimiento de los cambios de estado ...
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How can I integrate an app link in Jira? We have an ERP that has a link in this format Sib: The browser opens this link but Jira does not want to display it. How i can solve that? ClearText&n...
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This is within the jira service management. Whilst submitting a request, as an admin I can test the picker and see other users that I can add, as a user I can't see other users. I have endlessly ch...
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Hi, I am using a request form to create tickets, which then contain the forms as attachments. My agents would like form fields that have not been filled in to be hidden. Is this possible? Tha...
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Duplication of tickets into other project.Possibilit duplication to multiple projects simultaneousl.
Hi Community! I am looking for a solution to one of my plans for a jira process: I am trying to set so that after updating specific options in a multiple select field, a ticket would duplicat...
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Hi, I have a user on the suppression list for emails. I requested a password reset and they didn't receive the email. This is a real blocker for a significant project that we have as they ar...
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Dears, I ask this question many time without any result How I can control which fields or section in created issues can be edited for example, if I want to close only some fields in th...
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Hello. This is a question to ensure JSM is capable of supporting our customer base. Its probably easier to explain a use case and see if there is any input if this is achievable or if we need to re...
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I want to auto-calculate an incident's priority based on a matrix calculation of two inputs filled in the incident's form: I have an Impact field with these values: Impact level: High-System Wid...
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Hello, is it possible to copy or export complete object schemas in asset management? We have created an object schema and it needs to be moved to a partner Jira system. Is this possible and can we...
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Hi all, I am editing the email notification template, how can I remove the default border(above the reply above this line)? Thank you for your support and advice!
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I have two custom fields in which the staff ID of the resigned/replaced employee—this needs to be mandatory during issue creation if the vacancy type is “Replacement.
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Everyone that had an account in our previous ticketing system will receive a new account. But to make sure we do not miss any email requests from people that do not have an account yet, we would like...
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Jira Automation get count of issues using label having different values (For ex: SIT, UAT) I am using a Jira Data Center and Jira Automation works perfectly fine. JQL results 10 Jira Cards; SIT Labe...
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Hi! What is the smart value to set the date field to the following day? I see the next business day and next day of the week, but I literally just want it to set to tomorrow. Thanks!
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Hi all, I have one customer who can only see her service portal requests. She is part of the same group, has the same role as others who can see everyone's requests. She was able to see ...
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Hola estimados Tengo un proyecto de asistencia con multiples tipos de solicitudes en el portal, como puedo hacer para que en un tipo de solicitud específica solo x usuarios específicos p...
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I'd like to get historical data view for tickets per client. Our JIRA project was setup with custom fields where we put in the client name. However, there are 2 separate custom fields wecreated with ...
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The "Context fields" on the right-hand side of a ticket's layout now appear with each response field under each field name. Yesterday, the response fields would appear to the right of their field nam...
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Is it possible to enforce 2FA for external accounts not managed by our domain who are also agents in JSM? e.g. Our domain www.nicolas.com can manage accounts with @Nicolas.com but we also hav...
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Hi all, This is my first post so please be kind :) We are looking at going live with JSM in Q1 2025 and I have a question about whitelisting file types on issues. It appears that we are prese...
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I have a Notes attribute on an object. It is presumed that this field already contains text. Via automation I'm using a For AQL branching node to select the object from Assets Then for that object ...
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We want to have service requests automatically assigned to a team based on who is on call BUT if they don't answer the request within XXX time, it notifies the next person on call or in the rotation....
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Good Morning, One of my projects is a suggestion portal for the company. Users can anonymously submit tickets and there is a team who handles going through all of the suggestions. With...
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