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Jira Service Management
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We are setting up a test environment for JSM. We currently have 200 Jira users. We would like to setup a test environment in JSM for a few months to test the JSM product. Ideally, we would love the...
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We have a form that is used to create issues on submission. These are HR related forms for managers level employees and as such don't want them published to our portal page where any non-manager empl...
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When a customer of ours who has access to Jira Service Desk Portal creates a new Jira ticket,the organization field is not set to that of the reporter automatically. Previously when we received tick...
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Hi everyone, I have an ask to create JSM tickets from email requests and to map custom fields with values(retrieved by parsing email body) I want to know if this is something achievable in JIRA? is...
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Hola comunidad, tengo una consulta u-u Me encuentro intentando automatizar el envio de correos cuando una incidencia sea asignada a los responsables, sin embargo no encuentro un campo de correo para...
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Quando um cliente envia e-mail ou responde, não fica registrado como comentário no chamado.
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I have upgraded to Jira premium and am testing out Insight for IT asset management. I noticed that Insight is available for all projects. Meaning if I am working in another project I can see the "Ins...
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All of my service desk team have the same issue, whenever they update the status or step an issue through the workflow it shows as being done by another user (me specifically). ...
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Hello Team, We are in a process of using Team managed projects in replacement to Company managed projects due to security reasons. However the team managed projects has some limitations as compared ...
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Hello All: I am new to being the company Jira Admin and am having issues getting the Gsuite Identity provider to continue to sync. Does anyone know why this would happen and what I need...
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Hello, I am getting below error message while I am trying to create a Jira ticket with slack/workflow/shortcut by using workflows by jira app. I have a few more custom fields for this workflow...
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Please help me find what's wrong with my automation ,
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I'm trying to test this API request for my automation: curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/request' \ --header 'Authorization: ...
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Hi together, I have prepared a new JSM Project, for that i had defined several Custom Fields. Additional, i need the Sub-Task in cases of escalations. My Problem is, that i can't configure this Fiel...
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Hi, We have a customer who uses ZenDesk, and the email provided to us is support@email.com (which is the email registered in Jira to which new tickets are sent when created in Jira), their ZenDesk t...
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Buenos días: Cuando creo un campo del tipo insight, en el portal de ayuda al cargar la solicitud y rellenarla con los datos que necesito lo hace bien, pero al recargarse la solicitud para most...
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If my Portal is Open, how can I lock down so only specific people can submit a certain Request Type?
Portal is Open, how can I lock down so only specific people can submit a certain Request Type? This project is open to the entire Division of our company, yet there are certain Request Types that ar...
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I do not succeed in realizing the following use case: 1) Import Objects from CSV => ok first time 2) Edit CSV with a) Objects removed b) Object attributes updated Expected result: - For the ob...
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Hola Cuando un usuario crea un ticket, recibe un mail confirmando que su ticket ha sido creado y que será gestionado. Tengo dos preguntas: Este mail, el cuerpo del mail, se puede configurar...
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Hi We are using the JIRA asset database and wanting to use the QR codes it generates to label our equipment - what is the best printer to be used for this function. Thanks
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Hi I am trying to Edit a field through Automation using JSON on a custom field. I would like to set the Cusom field Company with the value of Abcde { "fields": { "Company": { "value": "Abcde" ...
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Hi, We have an Insight Object Schema containing all the applications that we sell, that are installed at the customer site. On the issue view all linked applications are presented (so when cu...
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Hi folks, For Onboarding HR created in their Service project "HR" an issue via a form. So far so good Whenever the Form in "HR" is transmitted, an automation rule in "HR" is fired and creates some ...
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I would like add more column in our project.
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Hi. Please help to set up columns on the user portal.
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