Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We have a help desk that responds to external users via Outlook and when they cc our Atlassian email to create the work item it auto creates an account for the email address that is the TO recipient ...
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Tengo un problema con una importación CSV en Activos donde no se completa un atributo de objeto al que se hace referencia en un tipo de objeto, aunque: -La misma configuración funciona con un CSV de...
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While I see there is documentation on how to disable this feature in cloud, how can I prevent customers from creating new customer/jira accounts via the "create new customer" option in the user ...
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I have two spaces in JSM that should have very different permissions: 1. Space is use to collect document approval requests from anyone. There are so many different entities that can send them that ...
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This problem started in the last month or so. Before that I never had an issue. When I send the re-invite it works. I am just trying to figure out why this just started. I have checked wi...
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Hello everyone. There are problems with JSM. The trial version recently ended and everything broke down: the board view disappeared from the display types, the customer portal is unavailable in the s...
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...nyone, only for the customer (reporter), even I set the security levels? If it is true, how should I set this up correctly? Would this be the solution? : Enable sharing with the organisation by default a...
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Hello, Atlassian community. I am planning to take the ITSM with Jira Service Management Foundations exam and would like to know where I should prepare for it, such as where I can acquire dumps ...
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Hi, I'm looking for guidance on linking DataDog to our Jira instance to specifically create Jira Service Desk tickets from DataDog alerts. https://docs.datadoghq.com/incident_response/incident_mana...
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...harepoint" = True and "Groups" is not empty And "groupsharepoint" != True then for each smart value Name {{testing}} Smart value {{lookupObjects}} i send this request { "Name":"{{t...
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Put below two sentences into JSM automation rule to "Edit Field value", S1 is working but S2 isn't working. Do you know why please? can {{#...}} {{/}} working in JSM automation rules? S1: ...
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I would like to customize the users that receive email notifications in regards to ticket request changes. i.e. When a ticket is created, all user emails in the user group "DE" should receive ...
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Dear Community, I have a customfield which returns the list of services assigned to a issue, I need to loop through those services and post their status to statuspage. I have used Advanced Branching...
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Hello, I have a JSM project and automation to send email to managers once a SLA is breached. I am using the send email automation to draft my email and to present the details in table format. However...
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How does one unlink a space from the help center? Current documentation does not help solve this. In Help Centers > Spaces there is no option to unlink a portal/space. I need a portal/space to be ...
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I created a Schedule Automation using CRON with a value of 0 */15 8-19 ? * *. Why is still keep running even I input only run 08:00 to 19:00? I need it to run only every 15 mins of wor...
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I've created a JSM project and also a Confluence space. I've linked the Knowledge Base to the JSM project. I can see articles when navigating directly to Knowledge Base -> Internal. I can type in ...
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Change Request: We have a custom field on the Change Request form called Change Group. This field is an Assets field with multiple group selection enabled. Based on the values selected in this field...
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Hi, why cant i use the E-Mail template from JSM -> Space settings -> Notifications -> Customer Notifications which e.g. look like this: or like this "html" code in the template secti...
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I am trying to debug an issue when a condition allowing the automation to continue, but the check should fail and the automation stop. I was hoping to email me the automation ID when this ha...
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Hello Community, We are experiencing an issue with the Jira Cloud Service Desk. Previously, when Customer creating a ticket via Jira Service Desk, the customer had the option to choose whether they ...
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Hello Community, I am currently working on a formular for Jira Automation which is supposed to create a work item with a table in the description. The content of the description comes from {{webhoo...
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Hi everyone, I'read some answers here in the community about the subject I am looking for. The point is that some months ago it was possible to disable the 2FA of a specific user accessing his/her ...
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Hi Folks, I am not sure if this is a way, which is accepted from atlassian and the community. We are waiting for the opportunity to use the JSM Asset Reports since longer time. Now t...
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Hi, with the help of an automation I want to send mails when someone writes a comment on a ticket. How to "send mail" to "all customers involved" except for the author of the comment. He obviously ...
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| 24 | |
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| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |