Community resources
Community resources
Community resources
- Community
- Tag: customer-service-management
Tag: "customer-service-management"
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Positive Change is on the Horizon Something really stood out for me in 2025: in general, service operations are undergoing a shift—in many industries. In Healthcare and HealthTech, it’s long overdu...
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We are currently evaluating the new CSM offering and I'm struggling to understand exactly how localization (translations) work with things such as ticket forms, help center articles, automated email ...
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Atlassian now promotes Jira Service Management (JSM) for internal IT operations & support and Customer Service Management (CSM) for external customer service & support. Both apps have ...
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I'm new to this website, and while exploring it. I turned off the microphone and the camera. I've tried turning them back on and I've been unsuccessful with doing so. May someone guide me by helping ...
- Loom
- Question
- customer-service-management
- loom
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I'm trying to utilize the Ticket Template feature to clean up and better direct these CISA / Critical vulnerability tickets that are generated by PSA Ticket automation. However, I can't seem to find ...
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Our company started to investigate Customer Service Management app as it could bring more to the table in comparison to JSM in terms of sharing Knowledge Base, but it seems it has same limitation as ...
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In my organisation, we use JSM as customer facing service. We use this in tandem with an Asset schema to provide ongoing support to customer assets in the field. Our Asset schema also t...
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How can I do those work? Please help me.
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It seems that currently CSM agent widget only works in jira customer portal website. But it is isolated, doesn't have enough context of my service, like logged in user info, and relate...
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Ja verifiquei bloqueio de spam do e-mail e não temos bloqueio. Os demais e-mail do bitbucket chegam , mas o de cadastro de admin não esta chegando.
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I’m trying to set up Jira Service Management so clients can log tickets via email and the customer portal, but I’m getting lost with all the info online. Is there a clear step-by-step guide for confi...
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My company LifePlus does not currently have any assigned organization admin at Atlassian. Please add me a organization admin for LifePlus Company site: www.lifeplus.ai My email: ben.mbouo@lifeplus...
- Jira
- Question
- customer-service-management
- jira
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I paid for a subscription yesterday, but it is linked to the wrong workspace. How can I transfer it to the correct workspace?
- Trello
- Question
- customer-service-management
- trello
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Hey team, I’m done burning sprints on AI Marketplace apps that look perfect in the demo but crash bulk actions, hallucinate in Confluence macros, or silently die after the next Atlassian update. Bef...
- App Central
- Question
- ai
- customer-service-management
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Welcome to the final week in our onboarding series! Over the past few weeks, we've been sharing deep dives into key features of our new Customer Service Management app to help you get started and in ...
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Since the beginning of the year, Atlassian has started bundling its apps according to the most common use cases different teams give to them. This is another show and push to their decision to go f...
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SCIM for Portal-only accounts Learn about how to configure SCIM for Portal-only accounts here Today we're leaving a quick note that SCIM (System for Cross-domain Identity Management) ...
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Welcome to week three of our Customer Service Management app deep dives! Today, we’re sharing more about customer context, which brings together customer data, relevant services, team information, an...
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it says that even though i put my email and api token in
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Hello Jira Community! Jira is where your teams plan and track work to deliver great products and software to your customers, but your teammates in customer support likely work in a different tool. ...
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Hello Jira Service Management Community! As you may be aware, we introduced the Customer Service Management app, packed with functionality purpose-built to meet your external customer support needs...
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Welcome to week #2 in the Customer Service Management app onboarding series! Today, we’re excited to introduce the Customer Service Management app’s AI agent, which teams up with your support agents ...
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Introduction: Beyond the Hype of AI Support We’ve all experienced the frustration of disconnected customer support. You explain your issue to an agent, get transferred, and have to start all over a...
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Hi, I signed up for a bitbucket account using my work email account. Upon completion of the process, I noticed I was added to an org that I don't know, but according to the news, has been acquired b...
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For me, the strength of CSM is the ability to be able to enrich a customer and an organisation with more custom detail fields. However, when you have an overview of a customer/organisation, you can...
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