Tag: "support"

Hello everyone,    I have started this discussion because I opened ticket JSDCLOUD-6062. This is about adding an option to have the Time in Status automation count days as business d...

• Jira Service Desk
• Discussion
• atlassian support
• automation
• jira service desk
• jira service desk cloud

We want to hide User Stories, Stories and their subtasks from a board. Hiding Stories isnt a problem but hiding their sub tasks is. Sadly JQL doesnt have the power to check to what issuetype a sub ta...

• Jira
• Question
• add-ons
• atlassian support
• issuetype
• jira
• scriptrunner

Hello Everyone,  I have question regarding the Jira Data Center Architecture. I want to know how many maximum nodes can we add to Jira Data center Architecture. Is there any limitation from atl...

• Data Center
• Question
• atlassian support
• data center
• data-center
• jira

I want to have a script which provides me the historical data from a workflow transition. Please create a script that shows me how many stories have been moved back to the status "In Progress" withi...

• Jira
• Question
• administering jira applications
• atl-adm
• atlassian
• atlassian support
• jira

  Let's be honest here - how many times the marketing fluff of “customer-first culture” has failed to fulfill its promise? How many times have you submitted a customer support query only to...

• Teamwork
• Article
• support
• team
• teamwork

For a repository we're using I've created a simple push webook to an endpoint we control. However Bitbucket doesn't even send the requests.   I've went to he "Pipelines request logs" webhook a...

• Bitbucket
• Question
• atlassian support
• bitbucket
• bitbucket-cloud
• bug
• webhook

Currently my company is using Jira software on server, version 6.4.13, database type MySQL, version 5.1.69, with Confluence, version 5.5.3. We are now looking at the possibility of move to cloud. An...

• Jira
• Question
• jira
• atlassian support
• jira-cloud
• jira-core
• jira-software

We are trying to open/save the document uploaded back in Dec 2013 under one of the requirement. Now, for some reason when we clicked on it, it's giving 500 error with message "Sorry, we had...

• Jira Software
• Question
• administration
• atlassian support
• atlassian-marketplace
• jira core
• jira service desk
• +5 more tags...

Can someone recommend best practices, documentation, links etc. on JIRA maintenance, regular housekeeping tasks etc. that can be done proactively in order to keep JIRA up and running smoothly and wit...

• Jira
• Question
• administration
• best-practice
• jira
• maintenance
• support

"Create Sprint" button is disabled even when the Parallel Sprint option is enabled and previous sprints are marked as completed. Inspite of having Admin access, the button is disabled Also, the...

• Marketplace Apps
• Question
• atlassian support
• atlassian-connect
• atlassian-marketplace
• confluence-administration
• jira software
• +2 more tags...

Hi All, we need to be able to pull a report that indicates who seen (or exported) one or more JIRA issues as well as who downloaded a JIRA attachment. Is it possible that the log file (atlassia...

• Jira
• Question
• atlassian support
• attachments
• issues
• jira

Hi, I had an gmail account praveen.singh@techconlabs.com but unfortunatly its gmail account has been deactivated but i still have bitbucket account. Now i am unable to login with this email address ...

• Bitbucket
• Question
• bitbucket
• atlassian support
• bitbucket-cloud

...: The URL Changes to - https://wiki.acme.com/wiki/login.action?os_destination=%2Findex.action&permissionViolation=true The error I am presented with:  This page isn’t working wiki.acme.com...

• Confluence
• Question
• confluence
• support

Hi there, is it possible to get for example 25 Licenses for Jira and 50 Licenses for Confluence in a ActiveDirectory environment? Or must I purchase the same number of Licenses if I want to authori...

• Jira
• Question
• atlassian support
• confluence
• jira

I've been looking for an answer for too much time and I surprised myself looking for Jira alternatives in the process. Maybe the community can help before I throw my computer out the window! Is it ...

• Jira
• Question
• atlassian support
• jira

...Plugin Support Tools Plugin Could I have further issues with other add-ons later if "UPM" seems to not be supported? Is it planned to be updated soon as it's supposed to be a critical add-on...

• Bamboo
• Question
• atlassian support
• bamboo

We have upgraded Confluence version from 5.10.4 to 6.3.4 as suggested by Atlassian team.  Now the performance of the confluence is very slow. It taking 3-5min to load spaces.   

• Confluence
• Question
• confluence
• atlassian support
• confluence-administration

If I access an Issue from the All Sprints page the Date Format for the Due Date appears as YYYY/MM/DD. (See attached screenshot) I have the Date format set as DD/MM/YYYY. Is this a bug? How do I ma...

• Jira Software
• Question
• atlassian support
• jira-cloud
• jira-software

...below are for Atlassian Cloud Support. If we were to have Atlassian products like Core and Confluence, would it be possible to use SSO with Shibboleth IdP for hosted Jira products?   https...

• Jira
• Question
• atlassian support
• confluence
• identity-manager
• jira
• sso

Hi team, I've got a request from user to increase attachment size in JIRA from 10 MB to 30 MB. So, need to confirm if increasing the size will have any impact on JIRA performance or any other ...

• Marketplace Apps
• Question
• atlassian support
• atlassian-connect
• jira service desk
• jira software
• jira-agile
• +2 more tags...

Does anyone know how to edit the Confluence login Wiki page? I would like to put a video teaching about how to log in and use the knowledge base.   I refer to this page below:

• Confluence
• Question
• atlassian support
• confluence
• edit
• page
• wiki

I created a KANBAN project, and I am using it as a template to be used to create all future projects in the company. However, the KANBAN board is not created automatically when using this project as ...

• Jira Software
• Question
• atlassian support
• jira-software

I am getting the below error when I try to search for add-ons (Find new add-ons). "The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the co...

• Marketplace Apps
• Question
• atlassian marketplace
• atlassian support

I try to configure a issue view JIRA Cloud but the new version doesn't have the   Issue Detail View  tab . I used following documentation. https://confluence.atlassian.com/agile067/jira-a...

• Jira
• Question
• atlassian support
• cloud
• jira

I've just finished verifying my domain via DNS but I still see no way to configure SAML - it only shows me the Learn More link.   Does it take sometime after domain verification for SAML to be...

• Identity Manager
• Question
• atlassian support
• identity-manager
• saml