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Tag: "support"
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👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while k...
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Customer support has always been a big priority at Statuspage. After all, as an incident communication tool, many of our users are other support teams. We try to stay as close to our customers as p...
- Statuspage
- Article
- statuspage
- support
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...ike Dev, IT, SRE, Support, etc. – on how you prep for major (planned) traffic days. Tips, tricks, playbooks, team rituals -- anything goes! We're working on an editorial p...
- Statuspage
- Discussion
- incident-management
- development
- sre
- statuspage
- support
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...y Atlassian and added support for Jira Data Center with all features of the app , including displaying more issue details on the Request Detail View, building dynamic r...
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I want to extend my trial version license from one week to one month
- Jira
- Question
- jira
- atl-ca
- jira-cloud
- support
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Hi, I'm trying to evaluate Jira Service Desk for our enterprise ITIL support model, looking to migrate from an older system that is heavily customised and is not capable of supporting our o...
- Enterprise
- Group
- enterprise
- itil
- migration
- support
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I'm trying to use Crowd to authenticate users using a local MAC application. In my first question, I wanted to know how I can authenticate the user, and this is resolved. I was told, that I should wr...
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...ypically know my Way around challenges with integrating the Atlassian Apps into different authentication structures; As well as using Jira Servicedesk to facilitate customer support, including lots of a...
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We have recently started using jira (software, service desk, confluence and stride) and need help setting up and tracking our clients monthly budget. Clients pay us a set amount to support their o...
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...roduct, support, or brand in general. We should remember that 64% of consumers pay more attention to customer experience than to price. By collecting feedback after their every interaction w...
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I am building a bitbucket in development server to test for an upgrade. BitBucket version 4.4.1 In production the HTTPS Proxy works. The same configs on my development server does not. There is no he...
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Hello Community, In Atlassian Developer I created a simple app the uses Oauth2 to authenticated a user and allow them to publish jira issues to a selected project. The application is in deve...
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Hi, we have been trying to improve our CS process and collect feedback at the same time. We were looking at Customer Case(CC) as we like the stackoverflow/forum-like up-voting on feed...
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Hello, I changed my name in my profile but it is not reflected here. (Like two weeks ago) The account was ordered by my coworker and her name should not be public (search engines) for something I w...
- Feedback & Announcements
- Question
- feedback
- name
- profile
- support
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Hi, we are consolidating 8 development centres around the world into a single instance of Jira Confluence and Bitbucket.
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I'm setting a due date on an issue, which is now stored as a numeric string. For instance, setting a due date to December 19, 2018 on an issue gives me "17884" when reading the DocumentCons...
- Jira
- Question
- jira
- jira-server
- search
- support
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Howdy, We are maintaining a knowledge base and would like to collect user feedback. The idea is to let people specify if a specific article was useful for them or not. And, if they answer 'not usefu...
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<noob_warning> Am I missing something? Is there a specific service level that prevents me from assigning permission schemes to a project? I've followed the instructions: https://confluen...
- Jira
- Question
- jira
- permission-scheme
- support
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I need to resolve my sdms tp registration problem by mistakenly i submitted center tp creation on sdms portal of nsdc and again i have to submit that tp under state tp
- Jira Service Desk
- Question
- jira-service-desk
- support
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Can one upload documentation in a different language to a Confluence page? Japanese, for example?
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Actually we are planning to upgrade jira. Earlier we thought we can do upgrate to 7-12-x. but in a span there is another update found. i.e., 7-13-x... 1. Can we upgrade directly to 7-13-x. Any...
- Jira Software
- Question
- jira-software
- support
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Есть сервис, в котором пользователи хотят задать вопрос в support Есть jira. Хочу что бы вопросы пользователей создавались в jira через форму обратной свяязи на сайте, а я им мог н...
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Hi I have been searching for an overview, that shows which mails in sent to customer during the notifications. A Mail log? So if customer is not sure about if they have receiv...
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...ransported to Tech Support which is completely disconnected from the rest. I think a bug reporter badge would be a great Idea (on) for the community to actually help improve the products we work everyday w...
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Hello, we like to upgrade JIRA v7.3.7 (production)to the latest JIRA v7.x.x What is the lateste JIRA v7.x.x ? Can we upgrade directly from JIRA v7.3.7 to latest JIRA v7.x.x ? Do we need als...
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