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Tag: "support"
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👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while...
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"Create Sprint" button is disabled even when the Parallel Sprint option is enabled and previous sprints are marked as completed. Inspite of having Admin access, the button is disabled Also, the...
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Hi, I had an gmail account praveen.singh@techconlabs.com but unfortunatly its gmail account has been deactivated but i still have bitbucket account. Now i am unable to login with this email address ...
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This question is in reference to Atlassian Documentation: Get help and support Hello, we are getting the message that Bamboo Cloud will end in 2017 and want to know if Bitbucket Pipeline will be...
- Uncategorized
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- atlassian-support
- documentation
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I am using Scroll PDF Explorer Plugin of Confluence and generating PDF of Main page with nested Page. I am trying to generate Content in hierarchy manner like 1. Test1 1.1 Test2 &...
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How to reset password when your gmail id is no longer valid.
- Bitbucket
- Question
- atlassian-support
- bitbucket
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Is there anyone who whas implemented JIRA as a first/second/third Line Support helpdesk system? Do you have implemented ITIL principles ? Do you have integrated a CMDB with JIRA ? Is it a good...
- Uncategorized
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- atlassian-support
- cmdb
- helpdesk
- itil
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Hi All, we need to be able to pull a report that indicates who seen (or exported) one or more JIRA issues as well as who downloaded a JIRA attachment. Is it possible that the log file (atlassia...
- Jira
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- atlassian-support
- attachment
- issue
- jira
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I created a custom field ABC and added a user in the default value. On the newly created issues I am able to see the ABC field with the default user on the view screen. However on the existing issues...
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Hi there lovely support person, The Supported Platforms doco says that MySQL (v5.1 & v5.5) is supported, but it doesn't go into details about which flavours of MySQL are OK. I'm trying to find...
- Confluence
- Question
- atlassian-support
- confluence
- database
- jira
- mysql
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Hello Everyone, I tried using the Atlassian tools namely JIRA, Crucible and/with Fisheye, and Bamboo. My company is happy with its performance and ordered to create multiple servers containing ea...
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We have a set of department spreadsheets and charts, which are manually uploaded each week into Confluence. As the file names and location stay the same, is there a way of automating the upload?
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...below are for Atlassian Cloud Support. If we were to have Atlassian products like Core and Confluence, would it be possible to use SSO with Shibboleth IdP for hosted Jira products? https...
- Jira
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- atlassian-support
- confluence
- identity-manager
- jira
- sso
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Can someone recommend best practices, documentation, links etc. on JIRA maintenance, regular housekeeping tasks etc. that can be done proactively in order to keep JIRA up and running smoothly and wit...
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Time and time again, CAC is showing shocked Atlassian logo instead of documentation. Often, several sites at once go down. What's up, Atlassian?..
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We are trying AD Integration with the Hipchat server.We find a problem here that AD group sync is not happening.When I add a user directly under path of OU it Works but group(security group or distri...
- Hipchat
- Question
- active-directory
- hipchat
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This question is in reference to Atlassian Documentation: Premier Support Offering Details what is the phone number to contact support
- Confluence
- Question
- confluence
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Steps: Shutdown JIRA service Backup/Upgrade JIRA 7.12.0 to 7.12.3 Error message displays stating: "Setup: Tomcat is misconfigured The server.xml file is missing parameters needed by Jira to handl...
- Jira
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- atlassian support
- jira
- server.xml
- tomcat
- upgrade
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Example: I have an Epic with 5 stories and each story has 5 sub-tasks. When I click on that Epic currently, I see the Epic and the 5 stories...that is it. So, when I have my team meeting I have to cl...
- Jira Software
- Question
- jira-software
- atlassian-support
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How can I use a scheduled issue (in another portfolio plan) as a dependency for scheduling my own portfolio plan? Context We are using different portfolio plans for different products. One product ...
- Jira
- Question
- atlassian-support
- portfolio-for-jira
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...support your dev teams, this talk is for you. Join Paul Buffington, Principal Solutions Engineer at Atlassian, as he shares ways to improve how IT teams work in a DevOps environment. We'll cover incident...
- Summit
- Discussion
- confluence
- devops
- itsm
- jira-service-desk
- summit
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Hi, I made a mistake with an XML workflow I imported : I did not ensure that all the statuses existed before importing it. Consequences : I can't get rid of this workflow in my workflow scheme. I wo...
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We want to hide User Stories, Stories and their subtasks from a board. Hiding Stories isnt a problem but hiding their sub tasks is. Sadly JQL doesnt have the power to check to what issuetype a sub ta...
- Jira
- Question
- add-on
- atlassian-support
- issue-type
- jira
- scriptrunner
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I'm reviewing the SAML for Atlassian Data Center plugin to determine if it will fit or needs. In setting it up, I do not see anywhere to manage the SAML Claims or anything about logging out as I have...
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On the create/view screen of task is an information who created a task, but everybody can change it. How can I protect the "Created by" field from changing?
- Jira
- Question
- atlassian-support
- cloud
- jira
- jira-cloud
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