Community resources
Community resources
Community resources
- Community
- Tag: support
Tag: "support"
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...hange management, or complex configuration. Some teams — marketing, HR, operations, customer support in smaller organizations, or non-profits — just need the basics done well: A form people can fill o...
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Ready to ramp up AI-first employee service? We’re thrilled to share that Rovo Service, the latest in agentic AI for Jira Service Management, is rolling out this week for internal employee support w...
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I'm trying to see if I can use Scriptrunner to block Jira Filter Subscription emails system-wide from going out on a Government system (don't ask why). These emails have the word "Subscription"...
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I'm trying to create a support ticket for a Jira internal service error. When I do so, it asks me for my Cloud App URL. I enter that (both with and without the https:// prefix), but it gives me t...
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...opping up other than to contact support (see attached images). Every means of trying to contact support is prompting me for a URL, which I obviously don't have. I'm not sure what to do. Has anybody h...
- Confluence
- Question
- bug
- confluence
- contact
- error
- jira
- +4 more tags...
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...6 letter passkey. That does not work. SMS does not work I had to create a new account just to get access to this forum cos I cant log in and it seems impossible to get support from Trello. 1. H...
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Is it possible for us to turn off the Filter Subscription capability system wide (not filter sharing, filter subscriptions)? If not, is there an easy way for Admins to see and delete all Filter...
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It is somewhat frustrating as a new user that for almost every issue I come across, I can find an existing Jira issue documenting the problem which has just been sitting for years with no signs of ac...
- Bitbucket
- Question
- bitbucket
- bitbucket-cloud
- cloud
- support
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...or a yearly subscription again. I am the only user, there are no teams or organizations, and I am the admin of my subscription. I have tried to contact support via the official form, but it keeps r...
- Trello
- Question
- cloud
- subscription
- support
- trello
- trello-cloud
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I am on a Standard trial which is supposed to give 2,000 credits per monthly cycle. Yesterday I used 576 credits without any issues, and today I woke up to a hard block — I haven't changed any settin...
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...ry checking Atlassian Administration, and if you're still having problems, contact support." So, I can't restart Confluence to start working from scratch, and my previous app has been deactivated. I...
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...umbers, warranty dates, etc.) without the user typing a word. The Departmental Approach: Focus on the "Owner" This framework organizes the catalog by the team responsible for the work (e.g., "IT Support...
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...ummaries for fast decisions Switch to detailed analysis when deeper insight is needed This flexibility supports both day-to-day operations and executive reporting. Built for Jira Service M...
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A new version of JSM Mobile – Service Management Portal is now available, introducing a major UI/UX redesign, new feature support, and a set of functional enhancements. This article highlights t...
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...pecialized areas. The support team is handling customer concerns in Jira Service Management, while the devs are working on the task using Jira Software. And this is a common issue in most c...
- App Central
- Discussion
- collaboration
- enterprise
- exalate
- jsm
- support
- +1 more tag...
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Atlassian, I'm currently locked out of my Trello account due to a legacy SMS 2FA. I am getting the message: Legacy Trello-only two factor authentication over SMS is no longer supported. Please e...
- Trello
- Question
- 2fa
- atlassian-support
- cloud
- help
- recovery
- +3 more tags...
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For more than three days we have not been able to access our paid Loom account. We've filed multiple tickets, sent emails, and zero response from anyone at Atlassian/Loom. We have critical rec...
- Loom
- Question
- atlassian-cloud
- loom
- support
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If you’ve ever worked as a support agent, you know the feeling: 20 tickets in the queue, people asking for updates, and everything feels like it’s on fire 🔥 Most of the time, it’s not that the i...
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I have a request ticket (with attachments) and I have an escalation ticket that escalates inside the request ticket. I have automation that drops a comment in the escalation ticket (based on the info...
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I am getting below message & unable to perform any action: "Your workspace has exceeded the 1 GB limit and has been placed in read-only mode. Learn more about upgrading your plan and checking ...
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...ueues or “Waiting for Customer” hides where to improve and turns every discussion into vibes. 🚩 Rework loops. Ping-pong between Support ↔ Customer or Dev ↔ QA spikes cycle time without adding v...
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Dear Community, I have noticed a bug over the past few days when accessing my open tickets on the Atlassian support portal. When I try to click on my profile to view my requests using google c...
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Some might think a support agent’s work is simple and that the process doesn’t require much attention - open a ticket, read the problem, reply. Nothing could be further from the truth. Believe me, I...
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We've reached the final chapter of our "Unified Workflow" series. Let's look at the incredible journey so far: Part 1: A feature request from our Premium customer was captured. Part 2: Th...
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