Community resources
Community resources
Community resources
- Community
- Tag: support
Tag: "support"
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...pecialized areas. The support team is handling customer concerns in Jira Service Management, while the devs are working on the task using Jira Software. And this is a common issue in most c...
- App Central
- Discussion
- collaboration
- enterprise
- exalate
- jsm
- support
- +1 more tag...
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Atlassian, I'm currently locked out of my Trello account due to a legacy SMS 2FA. I am getting the message: Legacy Trello-only two factor authentication over SMS is no longer supported. Please e...
- Trello
- Question
- 2fa
- atlassian-support
- cloud
- help
- recovery
- +3 more tags...
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For more than three days we have not been able to access our paid Loom account. We've filed multiple tickets, sent emails, and zero response from anyone at Atlassian/Loom. We have critical rec...
- Loom
- Question
- atlassian-cloud
- loom
- support
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If you’ve ever worked as a support agent, you know the feeling: 20 tickets in the queue, people asking for updates, and everything feels like it’s on fire 🔥 Most of the time, it’s not that the i...
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I have a request ticket (with attachments) and I have an escalation ticket that escalates inside the request ticket. I have automation that drops a comment in the escalation ticket (based on the info...
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I am getting below message & unable to perform any action: "Your workspace has exceeded the 1 GB limit and has been placed in read-only mode. Learn more about upgrading your plan and checking ...
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...ueues or “Waiting for Customer” hides where to improve and turns every discussion into vibes. 🚩 Rework loops. Ping-pong between Support ↔ Customer or Dev ↔ QA spikes cycle time without adding v...
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Dear Community, I have noticed a bug over the past few days when accessing my open tickets on the Atlassian support portal. When I try to click on my profile to view my requests using google c...
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Some might think a support agent’s work is simple and that the process doesn’t require much attention - open a ticket, read the problem, reply. Nothing could be further from the truth. Believe me, I...
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We've reached the final chapter of our "Unified Workflow" series. Let's look at the incredible journey so far: Part 1: A feature request from our Premium customer was captured. Part 2: Th...
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Our "Unified Workflow" journey is almost complete. Let's see how far we've come: Part 1: A Premium customer's request was captured by an empowered Service Desk. Part 2: The Product team t...
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...eek of waiting for a response, we still have no response, and no quote for this change. Do you have any similar experience, what can I do to raise the urgency of the support ticket? Thanks for any advice!
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This is Part 3 of our "Unified Workflow" series. Let's recap: In Part 1, our Service Agent, Ann, captured a feature request from a Premium customer. In Part 2, our Product Owner, Paul, tu...
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...he handoff to Jira Product Discovery becomes critical. TL;DR Challenge: Product ideas from support tickets often land in the backlog without the original customer context, making d...
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TL;DR Challenge: Service agents lack customer context (like VIP status or deal size) when triaging tickets. Solution: Display live HubSpot CRM data directly on the Jira ticket...
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...scalations. Clean the Data: Bad data spreads fast. Archive stale records, align statuses and priorities, and define what fields actually need to sync. Align Stakeholders: Get buy-in across IT, support...
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...ustomer satisfaction, trust, and how smoothly your support team operates. Like the invisible part of an iceberg, these overlooked metrics might not be obvious — but they’re often where the real p...
- App Central
- Article
- jira
- sla
- support
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...icketing areas / systems. 3: Actually provide a single sign on across your support products. At it is, I have had to log into about 6 different Atlassian sites. With the same user ID and password, g...
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....net). However, I do have a **Recovery ID**: a26c6b19-bbc6-4c3c-85f6-40b5129aa710 My Atlassian account email was: kononov.ruslan@gmail.com I tried to use the support form, but it requires an a...
- Jira
- Question
- access
- atlassian-support
- cloud
- company
- jira
- +3 more tags...
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...hoose is free according to Atlassian: Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: a...
- Jira
- Question
- cloud
- error
- jira
- jira-cloud
- site
- +1 more tag...
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Customer is considering signing up for the Premier Support offering and asking if this would make a huge difference. I’d love to hear about your experience with it—whether it's been worth t...
- Enterprise
- Discussion
- offering
- support
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Hi team, Could you please run GC on all the repos in my bitbucket workspace that are larger than 10MB? The largest repo's name starts with "wr" and is larger than 1GB. There are no egre...
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...ervice (KCS) Capable is ideal for teams practicing KCS, where knowledge is generated as support issues arise but still requires formal validation before publication. - Auto-request approvals when new p...
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Hello, We make heavy use of the Message Field plugin for Jira Data Center, made by JiBrok (marketplace page). We recently contacted them for support due to various Jira 10 i...
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Introduction: Support teams often need developer input when resolving complex issues. Without a seamless connection, support tickets can get stuck in Jira while developers work separately in G...
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