Get early access to new workflow functionality for Jira Service Management
To our friends on Community!
We are excited to announce an early access program for a new feature in Jira Service Management that will allow you to create a new workflow and map it to an existing request type. This will make it possible for you to create a new workflow for a single request type and then edit it as you see fit, making workflows much easier to work with. No need to update workflow schemes, issue type schemes or anything outside your project, this feature will handle all the Jira configuration for you.
If you want to sign up, just click here!
Once you sign up, the feature will be made available to you in the coming weeks.
What is it?
After navigating to the “Request types” page, you can click on the three-dot menu for any request type and select “Replace with new”. This will allow you to create a simple workflow that you can later edit and build on.
We will first prompt you to name the new workflow and new issue type that we will create for you. We recommend that your workflow and issue type have the same (or very similar names) so you know how they relate to each other.
Once you’ve named your workflow and issue type, if you have any existing issues mapped to that request type, we will update them. This will require a status mapping if the new workflow doesn’t have all the statuses on your current workflow.
Once that is done, you’ll see a success notification on the bottom left and will be prompted to navigate to the workflow and edit it.
If you click on that link, you can further edit the workflow as needed.
How does it work?
Under the hood, we are creating a new workflow and a new issue type and mapping it to the project. This is done by updating your global configuration so it just works. This involves changes to your screens, issue type screen scheme, issue type scheme, workflow scheme and the creation of a new workflow and issue type.
We know that Jira administration can be complex, so we are providing a shortcut so you can focus on your work and spend less time configuring things.
What’s next?
We are working towards workflow templates, which will allow you to select from a range of workflows designed for specific use cases. We are aiming to release this later this year (or early next year at the latest).
The catalog of workflow templates will cover use cases spanning from Finance to HR.
Select a workflow, preview it to understand whether it meets your needs or simply to get ideas about how you might want to configure your own workflows.
Why sign up for the early access program?
If you sign up for the early access program, you will be the first to get access to this feature and the first to receive improvements as we roll them out.
The purpose of the program is to get feedback to make sure this feature meets your needs so you’ll be able to provide feedback that will inform how and what we build. There is no time commitment but we would appreciate if you could spare some time to chat with us about your experience with the new feature to see how we can improve it.
The feature will be fully productionised and tested but, if you do find any issues, you can simply inform us and we will either provide a fix or, if you prefer, disable the feature.
We looking forward to hearing from you! If you have any questions or comments, you can comment below or email me directly at: jgonsalkorale@atlassian.com.
Otherwise, simply click here to sign up!
Best wishes to you all,
Jehan Gonsalkorale
Product Manager, Jira Service Management
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