Connect, share, and learn with other Atlassian users and experts

Rules of engagement

Welcome to the Atlassian Community! We’re excited to have you in the club. This is a community that exists for people to help each other, so we adhere to some guidelines that will help us all. Your participation here is subject to these Guidelines and our Terms of Use.

Play nice

We’re all in this together, so no matter what personal, professional, or political beliefs you hold, be committed to treating each other with kindness and respect. We’re an assembly of many types of people, who all have the right to feel comfortable. Offer honest help, thank people for useful posts, and be patient with others (some of us are not as technical as others)!

Search first

Quite possibly your interest has already been covered, so search first. If you find what you need, it will save others the effort. If you don’t find exactly what you’re after, you may still learn something during your search. Of course, if you don’t get what you need, feel free to post a question.

Contribute

Our community is nothing without the people who bring it to life! If you have something interesting or new to add, share it. Don’t just pass through; add your voice and expertise, and earn badges and status while you’re at it.

Share your own content

Respect the copyright of others. This means don’t take other people’s words and pass them off as your own.

Keep it clean

Most people use this community from work. If it’s NSFW, it won’t fly here.

Don't be a spammer

No one likes spam, so no, we don’t want to join a get-rich-quick scheme. Don’t push your services or products here. Messages with the explicit intent to sell a product or service will be removed at the discretion of our moderators.

No phishing zone

Don’t link users to a form to collect emails on your site.

Trolls and haters not welcome

If you’re deliberately trying to offend, bully, or provoke someone, our moderators will step in. It’s okay to disagree, we just ask that you keep it amicable.

Respect privacy

Make sure your contributions don't violate the Atlassian privacy policy.

Support

The Atlassian Community is not an official support channel. While Atlassian employees will participate, they are not always the primary responders. They will help provide an answer to a question only if the community cannot provide an answer within a certain time frame after the question is initially posted. For official support, please contact Atlassian Support at https://support.atlassian.com/customer/servicedesk-portal

Partners

Atlassian's ecosystem is a vital part of our community. However, the community is not a channel for marketing or promotions. Partner posts and comments should be in service of helping users get more out of their Atlassian implementations and not to promote their brands. When relevant, partners can provide a link to their partner pages on Atlassian, but should not be linking to other sites.

Abuse management

Our Community Moderators are dedicated to making the community a safe and productive place for everybody. We reserve the right to remove posts or delete accounts in the event they are detrimental to the Atlassian Community. If you see any content that is abusive or inappropriate, click "Report inappropriate content" on the post, and the moderators will be alerted.

Violations are forgiven after 6 months of good behavior. Minor formatting / style infractions will be dealt with through education, but extreme violations of a threatening, abusive, destructive or illegal nature will be addressed immediately.

Content types

The Atlassian Community offers three types of content: questions, discussions, and articles. Each content type can have tags applied to it, so you could have a question, a discussion, and an article about JIRA workflows. Here’s a little more info about the three content types.

Questions

Many people come here to get help with a problem or to find a better way to do something. Questions are ideal for those situations. Ask a question and wait for others to start submitting answers. Then, when you get an answer that works, accept the answer. You might even accept multiple answers! Other users with the same questions will then be able to easily find helpful information.

Discussions

Sometimes, you might want a more open-ended conversation. In that case, choose a discussion to get the conversation started.

Articles

Long-form blog-like content, such as case studies or user-generated how-to content, finds a home in articles. For now, articles are an experimental feature of Atlassian Community; as such, we’ve limited the ability to create articles to a small group of users.

In conclusion

We've created these guidelines to ensure that everyone within the community has a great experience, and we expect that all participants in the community adhere to these guidelines and recommendations.