We’re all in this together, so no matter what personal, professional, or political beliefs you hold, be committed to treating each other with kindness and respect. We’re an assembly of many types of people, who all have the right to feel comfortable. Offer honest help, thank people for useful posts, and be patient with others (some of us are not as technical as others)!
Quite possibly your interest has already been covered, so search first. If you find what you need, it will save others the effort. If you don’t find exactly what you’re after, you may still learn something during your search. Of course, if you don’t get what you need, feel free to post a question.
Our community is nothing without the people who bring it to life! If you have something interesting or new to add, share it. Don’t just pass through; add your voice and expertise, and earn badges and status while you’re at it.
Respect the copyright of others. This means don’t take other people’s words or images and pass them off as your own.
Whether you're writing an article or answering a question, don't just post a link to other content. Links can expire! You should summarize or quote from the content you're linking to and give context for your links.
Most people use this community from work. If it’s NSFW, it won’t fly here.
No one likes spam, so no, we don’t want to join a get-rich-quick scheme. Don’t push your services or products here. Messages with the explicit intent to sell a product or service will be removed at the discretion of our moderators.
Don’t link users to a form to collect emails on your site.
If you’re deliberately trying to offend, bully, or provoke someone, our moderators will step in. It’s okay to disagree, we just ask that you keep it amicable.
The Atlassian Community is a great place to get support. While Atlassian employees will participate, they are not always the primary responders. They will help provide an answer to a question only if the community cannot provide an answer within a certain time frame after the question is initially posted. For official support on qualified licenses and products, contact Atlassian Support at https://support.atlassian.com/customer/servicedesk-portal
Atlassian's ecosystem is a vital part of our community. However, the community is not a channel for marketing or promotions. Partner posts and comments should be in service of helping users get more out of their Atlassian implementations and not to promote their brands. When relevant, partners can provide a link to their partner pages on Atlassian, but should not be linking to other sites.
Our Community Moderators are dedicated to making the community a safe and productive place for everybody. We reserve the right to remove posts or delete accounts in the event they are detrimental to the Atlassian Community. If you see any content that is abusive or inappropriate, click "Report inappropriate content" on the post, and the moderators will be alerted.
Violations are forgiven after 6 months of good behavior. Minor formatting / style infractions will be dealt with through education, but extreme violations of a threatening, abusive, destructive or illegal nature will be addressed immediately.
The Atlassian Community offers three types of content: questions, discussions, and articles. Each content type can have tags applied to it, so you could have a question, a discussion, and an article about JIRA workflows. Here’s a little more info about the three content types.
Many people come here to get help with a problem or to find a better way to do something. Questions are ideal for those situations. Ask a question and wait for others to start submitting answers. Then, when you get an answer that works, accept the answer. You might even accept multiple answers! Other users with the same questions will then be able to easily find helpful information.
Sometimes, you might want a more open-ended conversation. In that case, choose a discussion to get the conversation started.
Long-form blog-like content, such as case studies or user-generated how-to content, finds a home in articles. For now, articles are an experimental feature of Atlassian Community; as such, we’ve limited the ability to create articles to a small group of users.
We've created these guidelines to ensure that everyone within the community has a great experience, and we expect that all participants in the community will adhere to these guidelines and recommendations.