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Community Guidelines

Welcome to the Atlassian Community! We’re excited to have you here. This community exists for people to help one another. To make this helpful community a welcoming place for everyone, your participation here is subject to these guidelines and our Terms of Use.

See our FAQ for more information on how to get the most out of your Atlassian Community experience.

Our Community Values

At Atlassian, we strive to unleash the potential of every team by fostering a healthy, respectful, and inclusive community guided by our core values.

Our community thrives on shared values, a desire to learn, and an environment where members feel welcome to share their questions and ideas. By providing clear participation guidelines and respecting these foundations, we keep our community special.

1. Connect as a Community

Engage with a genuine intention to connect with others, contribute meaningfully, and be your authentic self. Participate in the ways that suit you best, whether that’s on our online forums or at Atlassian Community Events (ACEs). Complete your online profile so the community can get to know you better. Your contributions help to create a special place where knowledge and experiences can be shared openly.

2. Engage With Heart and Balance

Approach interactions assuming positive intent and engage authentically and thoughtfully. This approach fosters trust and reliability, which are essential for a strong and vibrant community. When looking for answers: search the community first, seek help when needed, and respect the efforts and time of your fellow Atlassian Community members. Balance your participation by being both a seeker of support and a provider of information when you feel ready.

3. Be The Help You Seek

Offer help as you would want to be helped. Share your expertise generously, and provide clear and contextual answers. When asking questions, mark the answers that have helped you and engage with those responding to your questions. This reciprocal approach fosters a collaborative environment where everyone benefits from shared knowledge and experience.

4. Respect Others, No Bullsh*t

Treat everyone with the respect they deserve, as if you were interacting face-to-face. Respect is the cornerstone of a healthy community, and it starts with each individual's actions. We are a diverse group, and everyone has the right to feel comfortable. Offer honest help, thank people for useful posts, and be patient — remember, everyone has different technical abilities!

5. Don’t F#@! the Community

Nurture the community environment and treat it with care. Be mindful of how the content you share can affect the community ecosystem as a whole. Ensure that the content you share is not negatively affecting the health of the community (e.g. spam, advertisements) by posting harmful stuff. Contribute valuable and thoughtful content which is beneficial to the community. Maintaining a healthy community environment is paramount, and it requires vigilance and responsibility from everyone involved.

Overall, you get what you put in.

By actively contributing and adhering to these principles, we can create a safe, welcoming, and productive environment for everyone!

Rules of Engagement

When engaging on the Atlassian Community, we ask that you keep these rules in mind.

Please be aware that these rules are subject to change at any time. Any contributions which do not adhere to these rules will be subject to our Content Moderation processes.

Be Real

• Don't impersonate others or mislead them about your affiliations, place of work, or credentials.
• Respect intellectual property rights by not sharing private company / proprietary information.
• Don't misuse personal data or content.
• Be yourself and contribute openly and honestly to help create an environment where everyone can thrive.

Be Safe

• Don’t post personally identifiable information (PII). The Community is accessible to all (including those without Community accounts), so be mindful of this when sharing.
• Don't post private communications.
• Don’t make threats or share personal information of others.
• Don't engage in or glorify unsafe activities. Don’t share misinformation and/or disinformation.
• Make sure your contributions comply with the Atlassian privacy policy.

Be Respectful

• Keep disagreements amicable. If you’re deliberately trying to offend, bully, or provoke someone, our moderators will step in.
• Name-calling and disparaging Atlassians, Community Leaders, or each other is not permitted.
• Constructive criticism and feedback about Atlassian products is okay. Criticism about Atlassian team members and fellow community members is never okay.

Be Responsible

• Posts with the explicit intent to sell a product or service, or to drive people to a form or a website, will be removed at the discretion of our moderators.
• Don’t necropost. Necroposting is defined as posting on threads that are six months old or more ("raising threads from the dead”). Rather than necroposting, default to creating a new question or discussion.
• Most people use this community from work. If it’s not safe/suitable for work (NSFW), it is not allowed here.
• AI usage for the purpose of formatting, language, spelling, etc. is allowed if utilized as a tool, but the core of your contributions should be written by you. AI should not be used as a substitute for providing accurate answers and knowledge to our users, and you are responsible for ensuring that any information you provide is accurate. If you post images or text wholly or largely generated by AI, you should also indicate as such in your comments. For more, please refer to Atlassian’s Responsible Tech Principles.

Content Moderation

Our Community Moderators are dedicated to making the community a safe and productive place for everybody. While it is not our practice to remove posts that may be helpful to other site visitors, we require that all community members adhere to our rules of engagement. All contributors should also be mindful of posting any sensitive information.

We reserve the right to remove posts or suspend accounts in the event they break our rules of engagement or are detrimental to the Atlassian Community. While we understand that mistakes can be made, continuous violations of our rules of engagement will result in a permanent suspension.

Reporting abusive or inappropriate content

To report abusive or inappropriate content to our moderators, click on the three dots on the top right of the post and select "Report to moderators".

When you submit a report, it’s reviewed by our team of moderators as soon as possible. We will take appropriate action as needed in accordance with our Rules of Engagement and Community Values. Although you will not receive a notification about the outcome of your report, please be assured that our moderation team reviews all reports.

In the event that you would like to reach out to our Community Management team about your account, you can contact us at communitymanagers@atlassian.com.

Support

The Atlassian Community is a great place to get support from a wide range of people. Customers on the Cloud Free plan exclusively receive support from our online community.

While Atlassian employees will participate occasionally, they are not always the primary responders. Any information you share will be visible to everyone.

For official support on qualified licenses and products, or any billing questions, please contact Atlassian Support.

For more information on support eligibility, please visit this page.

Partners

Atlassian's ecosystem is a vital part of our community. However, the community is not a channel for marketing or promotions. Partner posts and comments should be in service of helping users get more out of their Atlassian implementations and not to promote their brands. When relevant, partners can provide a link to their partner pages on Atlassian, but should not be linking to other sites.

Atlassian Partners have specific guidelines for the community, and you can review the partner guidelines here.

Thanks

We've created these guidelines to ensure that everyone within the community has a great experience, and we expect that all participants in the community will adhere to these guidelines and recommendations. Thanks so much for doing your part, and for being here!

Last Updated: October 11 2024