Community resources
Community resources
Community resources
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- Tag: jira-service-desk-data-center
Tag: "jira-service-desk-data-center"
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Tried a lot of my old code and what ChatGTP and Gemini offers. In general the latter two messes around regarding the API's that seems to have changed quite a lot around "OrganizationsQuery" ... Doe...
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We are a healthcare organization who tracks PHI in our Jira Issues - but needs to hide it from Jira Agents unless they need to view the information to do their work. We are looking for a solution th...
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Hi, I want to hide options of a single select field based on the customer request type on portal create form. The field options should vary depending on the customer request type. When we open the...
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Hello, I'm looking for some help with setting up group approvals for requests. I'm new to JSM (data center) and trying to understand the best way to do this. Scenario: The overall goal is to have ...
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Hi, I am having trouble setting the Jira status to "In Progress" after a confluence form is submitted. I did add a transition field with the id of "In Progress" but even when I submit the form...
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We are attempting to implement Proforma forms to existing issue/request types. While I can get the form to appear on the Customer Portal, but it appears below all the activity and comments.&nb...
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In my workflow, I have screen that appears when an Approver hits the approve button. The screen allows the Approver (who is in HR) to add salary information. This user has Admin rights an...
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Dear all, We are actually review a process for handling the best approach to manage different level of support when an incident is reported from Jira Service management Usually L1 support are Agent...
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Dear ALL, I would like to code an automation rule where the trigger is When: Version updated My question is: which is the syntax to use under the "More options" of this trigger, called "Version na...
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I want to create a set of sub-tasks using JIRA AUTOMATION based on labels. The task sets have tasks in common. There are four labels in total, with 3, 4, 16 and 22 sub-tasks respectively. For LABEL...
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As Atlassian Data Center approaches its end of support, many teams running JSM (Jira Service Management) are preparing their migration to Cloud. For organizations that rely heavily on JSM for serving...
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I could not find a documented limit of the number of Confluence linked spaces in a JSM project, but I can not add more than 10. I get a message "This project has reached the limit for linked spaces"....
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Dear ALL, I understand that a work-around about the current Jira DC lookup limitation over custom fields is to code an automation rule with When=Scheduled and then select the bulk option. My questi...
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Hi, I'm trying to use a Automation for Jira branching rule for when two Jiras are linked together across different projects, checking for a value in the first project and then updating the sec...
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Hi, I’m struggling with a Custom Field filter in Jira. We have "Personen" objects, which contain attributes like "Einsatzbereich" (which points to another object type) and "User" (which points to a ...
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Hello, I have 6 subtickets inside the parents and I want to have a progress bar.how can able to implement it in jira data center? Best regards B.T
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Hi, There is a particular request type which should be created by a specific user group. The request is created from the portal. We have created a scripted validator but that is not working. The ...
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Доброго дня! Підкажіть яким чином можливо додати поле Request participants: в Issue Security (рівень безпеки проєкту) - в поле "User custom field value"
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Dears, I want to send Jira requests attachment as base64 format to external system I already have scriptrunner is there any hope to be able to send attachment to External API through listene...
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Is there a log to show the outbound emails or notifications generated by Jira? I have two users that do not receive notifications when we send them a task where as everyone else does. (Jira Data Cen...
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Subject: I created my Atlassian account by mistake — how do I delete it? Hi Atlassian Community, I hope someone can help me with this. I accidentally created an Atlassian account (for using Jira Se...
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I've found a few articles referencing how internal Cloud JSM customers can view Confluence content directly in Confluence, but we are a Data Center customer and I haven't been able to find documentat...
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Good morning, a few days ago we detected slowness issues in the application, which we escalated with Atlassian. They told me it was a latency issue to the database. When we contacted our DB, they to...
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Dears, Is there any AI tools that can integrate with Jira for example 1- chat boots 2- auto solve tickets 3- auto reply to simmilare tickets 4- taking action to auto ...
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I created a "Shuttle" filter that allows me to have certain columns in particular before exporting issues to Excel. I then use the export with "Current fields" to export the columns I have chosen. Ho...
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