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Community resources
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- Tag: jira-service-desk-data-center
Tag: "jira-service-desk-data-center"
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Hello, We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detail...
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We don't use JSM as ITSM-Tool; therefore we don't need the Incident- and Changemanagement in the navigation of Service-Projects. How can i disable these entries?
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Cant see more than Open Requests and Closed Requests on the customer portal's requests page. How do i show all statuses in my instances?
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I tried to use this link: https://support.atlassian.com/contact/#/ but I was unable to continue filling out the form. After I put my link in "What is your URL?" I was unable...
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I need a more in depth guide on how to perform Imports and Exports. I followed the available videos and guides on the Atlassian website with little luck. My implementation- I tried to take a...
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...ith a primary focus on Docker Hub. This public registry is directly managed by Atlassian teams and is integrated with the release pipeline, allowing for real-time releases when new product versions are r...
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I have an issue after update jira Sm to version 10.3.. When an assignee wants to insert a screenshot in a comment, at first there appear am upload-dialog. After confirming the page reloads. The image...
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My Jira Service Management instance is behind a firewall. For security reasons, I don't want to expose the customer portal. Thus, customers can't access the portal. I only want them to communicate by...
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Is there a way to limit an issue type in a JSM project so it can only be created via the portal? Occasionally we have users who are also agents creating issues from the "back end" of the project, wh...
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"Your app license is invalid. Ensure that the entire app license, including line breaks, is exactly as provided." I copied the License as instructed, also tried parsing and removing line b...
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Hello, I created an automation rule that triggers when a Deliverable (child) is automatically created via another automation rule based on the Epic (parent). The following automation rule is designe...
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Hi everyone, I'm encountering an issue with BigPicture in Resource Mode. When an assignee logs time on a ticket and this ticket is later reassigned to another person, all the logged time in the reso...
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Dear Atlassian Support, I am experiencing an issue where I do not receive notifications on my email when there is an automatic reply or when a ticket is closed in Jira Service Manage...
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Hello, I have a Jira Project, the customer just notified me that the private requests are not working as an option. He is clicking it but the ticket is shared with the whole organization, can you nav...
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I am trying to fetch the data by the below API end-point api/2/issue/createmeta/[abc]/issuetypes I am getting 400 server errors. but the same endpoint with a different project just assumes...
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Hi, I cannot understand which is the filter used to show the "approvals" on the portal. We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "whic...
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Hi, I cannot understand which is the filter used to show the "approvals" on the portal. We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "whic...
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I'm bulk moving issues from one project to another, and I see this tickbox. What does it really mean? I've googled it but still not clear: Which one is the above project? Origin or de...
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Is there a limit on the amount of assets/objects you can have in JSM-Data Center? I see there are limits on Cloud, but when I try to navigate to the data center version it leads to a dead link. ...
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While testing my account creation notification, I noticed that the password reset email that is sent out has the subject line "test Account Created". Does anyone know where I can go to edit that to r...
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Hello, I am not sure what am I missing, but I created a workflow which has an "In Review" status which I'd like to have both approvals and emergency overrides, however I can't seem to find the "add a...
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How to configure Jira Service Management (Jira Service Desk) admins to not to receive security alerts emails
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To simplify customer experience, we're allowing multiple selections from two custom fields (that map to two separate attributes in an authorizing document object). After issue creation, I'd like to a...
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I often need to look up some information in the middle of typing a comment. It is too easy to click a link to go and find that information. When I come back to the task the first part comment is gone...
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I have 2 JSM instances connected with OAuth. On the first instance, I have a text field which stores a hyperlink to another issue on the second JSM instance. I'm trying to write a script which autom...
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