I’m working on implementing access control in Jira Service Management Assets where different teams should only be able to view specific object types within the same schema. Requirement: HR team sho...
Hello All, 1) I want to restrict people to see one branch Object to another Branch object (Object to Object) e.g One Branch object could not see another Branch and its Attributes data 2) ...
Hello, we are currently using Jira Service Managemnt V11.2.0 as Data Center installaion (no cloud) and are using our Jira installation mainly for Asset Management I know that there is a functi...
The shift to cloud infrastructure is accelerating. Organizations worldwide are moving their systems from on-premise environments to the cloud to gain scalability, security, and operational efficiency...
This Thursday, March 26, Salome Khaindrava, CEO of Atlassian Partner Twinit, and I will share Best Practices in Asset and Service Configuration Management. Salome has been implementing Assets and d...
We’ve released a new version of the Data Manager Clients for JSM Assets, and we need all customers to upgrade to version 2.0.0 or later by 31 August 2026. You can download the l...
I recently enabled Assets on my Jira Cloud instance, but I am unable to create or view schemas. I keep receiving a generic error screen (attached). Troubleshooting that I have tried: Refresh...
UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
I was showing the sidebar customization to our newer colleagues and noticed "IT asset management" there. We certainly use Assets and have IT stuff in there, but this seems different. I don't even see...
I saw a demo in the latest keynote showing Assets being supported directly in the Confluence Global Preview panel. Does anyone know if there is a public roadmap for this or an estimated release date ...
Hi community, i try the best to describe my case. I need to link an asset to a ticket after creation if there exists an entry for that. For example a ticket is created with a summary of "7 Zip" i wa...
Hello everyone, I am having trouble synchronizing two "Asset" fields via automation, similar to these topics: https://community.atlassian.com/forums/Jira-Service-Management/Populate-Assets-Field-w...
If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
Hello, Am messing around with the asset dashboard and I was wondering if the following is possible. Say I have a widget showing me the number of in stock laptops we have in a bar chart. Is it...
🏭 Connecting the Elf to the Tool Yesterday, we built our "Master Inventory" (Assets). But a list of laptops sitting in a database isn't useful unless you know who is holding them when things go wr...
🧸 The Master Ledger of Toys We’ve mastered the communication side of the Service Desk. Now, let's talk about the stuff. The Scenario: Santa needs to know exactly how many wooden trains, dolls,...
In my organisation, we use JSM as customer facing service. We use this in tandem with an Asset schema to provide ongoing support to customer assets in the field. Our Asset schema also t...
Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
Managing asset information in Jira Service Management frequently requires more than just seeing the current state of an object — teams also need insight into how assets have changed over time. As org...
Hello, I need to import into Jira Assets all the attachments for each object that was previously exported in a CSV file. How could I do that? Thanks!
Hi Background: Everyone in our organization uses Assets in Jira Cloud and adds the Atlassian AccountIDto asset objects. Over time, people leave the company, but we often don’t realize it right away...
Hello, For our use case, Jira Assets is inadequate as a solution for an asset management system and CMDB in many respects. I don't want to go into the specific reasons in detail in this post, as the...
Customer Success Story powered by Twinit & Abano | Inspired by 🎃🍂Apptoberfest A Strategic Move to the Cloud — Backed by Automation and Expertise As part of their digital transforma...
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