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- Community
- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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Hello everyone, For one of our project, we are currently struggling with a way to sort issues for agent to work with. Basically there is a team there, who are just taking is...
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QUANDO MOVIMENTO O TICKT PARA A COLUNA CONCLUÍDO O CHAMADO PERMANECE EM ABERTO. Não aparece a opção de adicionar uma resolução. Como resolver isso?
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During a regular admin audit of our instance, I found that 2 users were able to install apps on our instance. Neither of them have product admin access, and only one is an admin on the project in whi...
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Hi, We have a Jira project that we use as a task template when creating other client projects. I wanted to update the issue types in this project template, but the issue type scheme is s...
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In JSM (Cloud), we have automation rules that change the status of a case to 'In Progress' whenever a customer comments on an issue that is in a 'Waiting on Customer' status. The assumption, which is...
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If a user creates a ticket and chooses a department, all department managers should be added as request participants. 1 department can contain up to 5 employees in the attribute "manager". (1:n) Ev...
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difference between "Invite people to Jira" vs "add people" from the "Teams" menu - "Invite people to Jira" vs within a project : on left hand side under the "Directory" headin...
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Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic whe
I have succesfully implemented the automation as described in this article: Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic when the Epic is cloned ...
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Hello, I would like to paste text and images (say from an Outlook email) into the description field. However, when I do so, only the text is carried over and blank space is left where the image was....
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demo service project - "Invite your team to explore Demo service project" From Demo service project, select Invite team Add your teammates to join you as agent...
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I have a dropdown menu tied to an asset field called Store. I need to create an automation that will set the asset value in the Store Location field to 0000 once a ticket is created. I cre...
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Our teams do weekly releases, so I have created an automation script to create a new release every Monday morning. I'm attempting to use smart values to generate the names of the releases based on t...
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Hello! There is a need to create a form for entering tasks with multi-level selection from a list. The list has 3-4 levels. I will be grateful if you can tell me how to organize the updating...
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Hi everyone, We have 2 projects and I'm struggling with creating these automations. I have one automation for changing statuses based on trigger issue. This works fine with manual input but...
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Hi Team , I have 2 custom fields . 1st field type is group picker (single) 2nd is the default assignee field . I would like both field should co-ordinate for example . p...
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I'd like to refer to the following topics; https://jira.atlassian.com/browse/JSDCLOUD-10908 & https://community.atlassian.com/t5/Jira-Service-Management/How-hide-share-button-at-portal/qaq-...
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We are trying to get and update the avatar to an asset object. But we also get a 401 error, the same token is working for other operations like updating the asset s attributes value. ...
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I cannot download invoices even in the areas advised. Rob
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Dear all, On our JSM Cloud instance, I'm trying to display the workflow transition's names in different languages for one of our projects. As indicated in various articles, for one transition I wan...
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Hello, I have an specific case of automation. 1. When a version is released i what to check all the story's/tasks that are part of that fix version. 2. Each story/task has a field called ...
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We need a report, but we are unable to generate it. The report should show the time elapsed between the creation of a task and when it is resolved. For example, there is a project called "Sa...
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Hi guys, how do I put in Macros in Comments when using Automation? I want to add Tasks but i got get how to do it. I looked at the docus but these didnt help me. Thanks in advance. Sang
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We currently have two separate SLAs for tickets: 24-hour SLA for JIRA Service Desk tickets. 24-hour SLA for autogenerated tickets (type: autogenerated). Each SLA follows its own workflow for sta...
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In Jira, when you press the value of an asset custom field on the issue, a pop up should not appear. There is a security vulnerability because it can see asset schemas. This must be p...
- Jira
- Question
- asset
- assets
- cloud
- custom-field
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- +4 more tags...
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问题1： 循环A下有文件夹a，文件夹a下有多条用例； 将循环A下的文件夹a，右击 clone到循环B，查看循环B下的文件夹a中的用例条数，发现用例条数缺少。 问题2： 旧循环中原本有文件夹a、b、c、d、e、f……，现在看有些文件夹不显示了。这些文件夹都是从其他循环clone过来的。 问题3： 右击文件夹a，导出用例，选择csv格式，导...
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