Community resources
Community resources
Community resources
- Community
- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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Hi everyone, I’m currently in the app publishing review process, and a ticket has been assigned to me (Ticket: ECOHELP-107591). However, I’m unable to access it — I receive a permission error / the ...
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I have an org with 2 sites, but 1 of them has Jira Service Management that we tested and decided not to use, then we removed it from the App (many months ago) but the site still exists and can't dele...
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Hello, I am trying to look into an issue why Site Admins for this project are not seeing the "Summary" field appear in the list of fields from the response for the API that gets the create field met...
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Today a customer opened a ticket via e-mail, which 99% of our customers prefer to the portal. I created a public comment that I would engage this afternoon, which should have sent her an e-mail. Shor...
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Is it just us or is everyone else being impacted by all of these changes that Atlassian is doing in the Cloud? I feel like we are constantly getting performance issues (Automation failures due to iss...
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I see there is an incident, but not sure it is related as this has been an issue for quite a while, where other agents has had to assign the requested participants for the affected Agent. So...
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Hello, We are using a custom field with field type 'Select List (cascading)' and we would like some values of the list not to appear as an option for some specific users. Is that possible? ...
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Hello :) we are trying to use an automation to automatically fill the "Organizations" field in JSM work items. This is due to the customers not always using "share with organization" and the inabili...
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I'm looking to create a notification policy where I can apply both - delaying until 9:00 AM next Weekday OR - delaying until the count exceeds 5 within 30 minutes...
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I keep reading that there is supposed to be something called Jira Customer Service Management included in my Jira Service Management Premium Cloud licensings, but I can't find anything in my tenant t...
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I have created a help center that is working perfectly with a portal. The portal is a ticket submission that works great. I am developing a knowledge base via confluence and have linked them properly...
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Hi all - I am a project manager for a marketing and creative team. I manage all of the requests that come from product marketing, performance, engineering, etc. to make sure they follow a content/cre...
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I have a work type called Blog that after it has been Done (or on our board Published) for 6 months, I'd like -- 1. The summary to update to: [6M Review] {{issue.summary}} 2. The status to upd...
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I am simply trying to update a custom field. It is currently set as a Group Picker (multiple groups). There is a new group I need to add to the picker field. However, I see no way to do this. If I go...
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Hi everyone, hope you can help me, I have a project called RH (HR) where we manage people records. There is another project called GDP, the area responsible to provide computers and others work fac...
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On our JSM site, we assign service requests to a custom "Assignment Group" group picker field, mostly because of the automation options available with group fields. With the official system Team fiel...
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Boa tarde. Tenho um dominio criado e preciso trocar o cartao de credito, preciso ter certeza de que nao ficará salvo o cartao anterior e preciso passar este dominio que era de uma empresa para outra...
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Hello, I am trying to setup a widget. 1. The questions in the widget only include summary and email. Is there a way to include the other form questions in the widget? 2. Is there a way to add links o...
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We've configured "Issue Security" in Jira Cloud, so some issues are only visible to the "Administrator" role. If you check through the UI, everything works correctly; users with other roles don't se...
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Hi I'd like to create a jira task using jira api. Where should I go to do this? what setup will I do? Thanks barbara
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I tried using the Linked Work items option and able to use/see fields but unable to create a Dashboard/trend series with that data. I would preferably like to track how many of our changes caused ...
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I can not login in this account anymore: JIRA
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No me permite visualizar los espacios de trabajo que he creado, la lista de tarea, el calendario, etc. También me llegó un correo indicando que mi suscripción ha sido cancelada por un tema de pago; ...
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現在、JECを利用し、プライベートサーバとクライアント側の間の通信および バッチ処理を実行する仕組みの実装を進めております。 その中で、プライベートサーバー側(JEC)からJIRAの特定スペース・特定ステータスを参照し、 該当するステータスに記録が存在する場合にスクリプトを実行するという処理を構築している状況です。 (例：AスペースのBというステータスが存在する場合に、プライベートサーバ...
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Is there any way to download the complete database of all customers who have been registered in all projects?
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