JSM Dealdline/SLA

[EDARIN]

Hello,

It is necessary to create so that in the Jira I can choose the ticket resolution date from the calendar and at that moment the SLA starts counting.
Example:
Today is 01.01.2025
In the calendar, I select resolution date 10.01.2025, and the SLA starts counting down the time until the application is resolved with 9 days left.

Thank you!

[Vijay Dadi · Accepted solution]

Dear @EDARIN ,

The resolution date has no relationship with the SLA due date. Your due dates are calculated as per the SLA configuration depending on business days/holidays.

Hope this helps!

Vijay

[EDARIN]

Is there option to set up SLA using calendar instead of time?