Community resources
Community resources
Community resources
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- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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Hello, Is there a way to link an alert to a ticket and have the alert send information over to specific teams? A ticket would first be created (portal or manually) then a Team will get added ...
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I'm trying to build a filter for myself off the requested participant field to show tickets I've been added to that are open or in progress (or not closed). I've got the following to work but when I ...
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This won’t come as a surprise to anyone: there is a gap between rigid service contracts and flexible work needs. Work doesn’t happen in straight lines. Some months are quiet. Other months, a server...
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Hi everyone, We’re excited to share that we’re building AI-Assisted Smart Routing in Jira Service Management and want to hear your thoughts on making this feature powerful and useful for your ...
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We have a global automation being set-up for a year. Suddenly it is not working. Checked the audit log that it did not execute starting from yesterday (05 Jan), even we have the work item match...
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i havent received my payment yet
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Product Jira Cloud Jira Software – REST / Agile APIs Description We are consuming Jira Cloud REST APIs to fetch stories for backend processing. We are seeing a mismatch between Jira UI behavior a...
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🕊️ Peace on Earth (and in the Queue) We made it! 🎉 Welcome to Day 24—the final day of the Jira Service Management (JSM) Advent Calendar. For the past 23 days, we have built portals, automated w...
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🔐 The Secret Files of the North Pole We’ve built a powerful system, but power is dangerous without control. The Scenario: The "Naughty List" is top secret. You can't have the Stable B...
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🛠️ Gadgets for the Sleigh We have optimized the core processes. Now, for the final few days, we are going to look at the extra gadgets that make the sleigh fly smoother. The Scenario: ...
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📜 The Naughty & Nice Scroll We are inching closer to the big day! Welcome to Day 21 of the Jira Service Management (JSM) Advent Calendar 🎅 Yesterday, we looked at real-time Dashboards ...
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📊 The View from the Sleigh We have collected data on satisfaction (Day 19). Now, we need to put all that data onto a single screen so we can fly the sleigh safely. The Scenario: Santa...
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We’ve handled the emergencies (Day 18). Now we have to ask the scary question: Did we actually do a good job? The Scenario: Santa delivers the toys on time. Mission accomplished, right? ...
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☎️ Waking the Head Elf We’ve talked about managing changes (Day 17). But what happens when something explodes in the middle of the night? The Scenario: It’s 3:00 AM on a Sunday in July...
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I am an org admin for my organization. I want to add myself as a billing admin. Based on the instructions at Understand billing administration | Atlassian Support, I should see "Billing Permissions" ...
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🛠️ Modifying the Sleigh Mid-Flight We fixed the broken engine (Incident), and we found the root cause (Problem). Now, we need to make improvements so we can fly faster. The Scenario: ...
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🦌 Why is Rudolph Sick Again? Yesterday, we put out the fire (Incident Management). Today, we need to make sure the fire doesn't start again tomorrow. The Scenario: The sleigh broke down last y...
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Hello, we had multiple canned responses in our JIRA Service Management. Everything is gone now. I try to create new one, it is possible (it wasn´t yesterday), but the old canned respo...
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Hello everyone, I created an alert that is triggered by the arrival of an email. I wanted to understand if it was possible not to create alerts outside of certain hours. Otherwise, I risk having t...
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🚨 The Sleigh Engine Failure We’ve covered the day-to-day operations. Now, we need to talk about what happens when things go wrong. Really wrong. The Scenario: It’s Christmas Eve. Sudd...
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When migrating from Opsgenie to JSM, setting up Heartbeat discovery requires using an API token for authentication. No configuration similar to Opsgenie's API Key Management was found for this purpos...
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🏭 Connecting the Elf to the Tool Yesterday, we built our "Master Inventory" (Assets). But a list of laptops sitting in a database isn't useful unless you know who is holding them when things go wr...
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🧸 The Master Ledger of Toys We’ve mastered the communication side of the Service Desk. Now, let's talk about the stuff. The Scenario: Santa needs to know exactly how many wooden trains, dolls,...
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🤫 Shhh! Don't wake the baby! We’ve learned how to wrap gifts in bulk (Day 11). Now, we need to learn how to keep a secret. The Scenario: Santa and the Head Elf are arguing about whether a chil...
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I signed up for jira service management (in Sept?) and created a portal located at thirdcup.atlassian.net. I am unable to get into my account and have requested a recovery email several times. the em...
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