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📣 Early access program - Calendar for Jira Service Management

Update 1 May 2024

This EAP is now closed as we work towards releasing a new calendar across Jira Service Management and Jira. Thanks your your enthusiasm and feedback! Keep an eye out for the calendar view coming to your projects soon.


Hello everyone! ðŸ‘‹

We’re excited to announce an Early Access Program (EAP) for a new view of issues in Jira Service Management: calendar view!

You’ll be able to schedule issues in the calendar and view your work across the coming month, week, or throughout the day. It’s a great way for team members to plan, track, and prioritize their work, and for team leads to see potential roadblocks before they cause delays.

Sound useful? Register your interest in the calendar EAP!

Using the calendar

To view the calendar, navigate to your company-managed service project, then select Calendar in your project’s navigation. Select anywhere on the calendar to create an issue, or use the Create issue button.

Calendar 1.gif

Move between views as needed to get an idea of upcoming work across the next day, week, or month.

Calendar Dates.gif

Issues need a ‘Planned start date’ and ‘Planned end date’ to appear on the calendar. If you create an issue with select and drag, these fields will be filled automatically. If you select Create issue you can add the date and time yourself. Admins can add these fields to any request type in Project settings.

You can alter the timing of your issues at any time, reschedule as needed, and view details at a glance. Read more about using the calendar to view your issues

Calendar - Edit issue timing.gif

What’s next?

Based on your feedback, we’ll be exploring more features in the coming months. These may include legends and colors so you can view the progress of your work at a glance, and more features to link with the change calendar, for those who use changes in their organizations.

About the EAP

If you're selected for the early access program, you’ll be among the first to get access to this feature and receive improvements as we roll them out.

As the main goal of this program is to make sure this feature meets your needs, your feedback is extremely valuable. We want to know what worked well, what could be improved, and what else is needed to make this feature useful for you and your teams.

Register your interest in the calendar EAP

 

Add comments below if you have any questions. We look forward to working with you!

 

Best regards,

Sarah Campbell

Designer || Jira Service Management

20 comments

Milad S.
Contributor
January 30, 2024

Hi @Sarah Campbell

 

We are interested but get this when clicking on the link.

CleanShot 2024-01-31 at 15.20.59.png

 

Kind regards,

Milad

Samuel Segaud
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January 30, 2024

Hi @Sarah Campbell

Same as for Milad

Regards

Sarah Campbell
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 30, 2024

Thanks for that @Milad S_@Samuel Segaud! Have updated the permissions - everyone should be able to access the form now.

Best,
Sarah

Like • Milad S. likes this
Dave Mathijs
Community Leader
Community Leader
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January 30, 2024

I'm interested in the EAP, but the apply form has too many required fields, sorry.

Like • Brice Gestas [Elements] likes this
Andrey Kiyanovsky
Contributor
January 31, 2024

Thank you, Sarah, that's a very promising feature!

What could a lot to the calendar functionality - adding places and work hours to schedule walk-ups as in ServiceNow. This would help organizations migrating from ServiceNow to JSM.

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Dirk Ronsmans
Community Leader
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January 31, 2024

@Sarah Campbell ,

I wonder if this will be a replacement for the Change Calendar feature or is this in addition?

If it's an addition I fear this will become confusing and to be honest the flexibility you can have with a global calendar like this feature seems beter than just a Change Calendar

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Michael Fedulov
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 31, 2024

Hi @Dirk Ronsmans, thank you so much for your feedback! We would love to hear more about your experience with the Chance Calendar and the impact the new Calendar view may have on the workflow. If you haven't already, please register your interest in our EAP and we would love to schedule some time to discuss this with you further! 



Jamie MacDonald
Contributor
January 31, 2024

I for one am very excited to se this feature roll out. It is something that is often requested or asked about by clients. 

Like • # people like this
Matt Lane
Contributor
February 4, 2024

Hi @Sarah Campbell ,

I signed up for the Early-access for this feature. And noticed it had already been enabled in ALL our service projects!?

I was hopeful we would be able to pick and choose which service projects we can enable this feature... but currently it seems to have been blanket-enabled across all JSM projects.

Is there a way to disable it?   We wish to avoid confusion in certain service projects. But engage with business units that may want it enabled for use with their portals.

Ideally, this would have an On/Off toggle in the Project Settings > Features menu.

Appreciate any help. Or if we can just have this turned off in our instance for now, until there is a mechanism to selectively enable it... that would be much appreciated!

Thank you

Sarah Campbell
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 5, 2024

@Matt Lane Thanks for reaching out! Tagging our PM @Michael Fedulov here who'll get in contact with you soon.

Like • Matt Lane likes this
Dominik Březina
Contributor
February 5, 2024

Is this feature planned to be for JSM only or is it going to be part of Software Projects too? I like calendar in Business Projects and always wondered why such thing isn´t part of Software and JSM projects. I know in Jira Software you are supposed to use Kanban or Scrum boards, but for uninitiated people in agile it is much more difficult to use these than calendars enspecialy when they are used to them in Outlook and similiar services.

Also is calendar view going to be limited per project or is it goint to be multi-project view?

Like • Britta Neugebauer _yasoon_ likes this
Sarah Campbell
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 8, 2024

@Dominik BÅ™ezina This specific project is for Jira Service Management but I've passed your feedback onto the Jira Software team!

The calendar as it is today is multi-project - you can use the 'Project' filter to see all your issues from all your projects at once, or you can select specific projects to view on the calendar. 

Like • # people like this
Dominik Březina
Contributor
February 9, 2024

@Sarah Campbell 

Thank you for you response. I am glad you forwarded this to the Software Team. I would like to stress out the importance of enabling this feature for both software and JSM projects. As you mentioned in your main post the calender is supposed to be "a great way for team members to plan, track, and prioritize their work, and for team leads to see potential roadblocks before they cause delays." From my experience Service Desk is reactive work which you plan according to the avaible capacities of people. Since people are mostly allocated on projects in Software you most of the time need to borrow them and seeing into their plans would help you with finding the avaible specialist asap.

I just cannot wrap around my head why would scheduling multi-project feature be avaible only for JSM projects and not for Software ones while there are people who work in both project environments. There would be no point to make schedules if you would be able to schedule only part of your work.

Rodney Dsouza _Atlassian Certified Expert_
Contributor
February 9, 2024

As Dirk said above, this functionality is very much like the Change Calendar and so you would have 2 'Calendar' options showing up on the left menu.  This could a bit confusing. 

This new feature is essentially a super-set of the Change Calendar, which is fine by itself.

If an organization were to make heavy use of Change, which includes Planned start and Planned end dates, then this new Calendar would have a lot of things on the main Calendar.

What do others see as use-cases for this besides Change?  I would think that a service project would normally not having many "planned" issues beside Change.

At the moment I am not interested in the EAP because I can't think of a use-case.

Thanks for making JSM better every day.  I know you guys are working hard on it since new, non-trivial features come out every month.

 

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aunt maung
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March 19, 2024

@Sarah Campbell I have requested for EAP calendar view. But, still didn't see calendar view. this is my url. https://aunt-maung.atlassian.net/

William Grandon
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April 17, 2024

Is this still in the EAP or will it be rolled out soon?

Parth Manoj Asawa
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May 28, 2024

hi @Sarah Campbell 
I have requested for EAP calendar view for JSM. It says invalid tenant URL in the JSM ticket of the same. I have provided a valid tenant URL now in the comments. But it's still not rolled out for my URL. Let me know how does this work. Happy to share ticket reference number and its link. Looking forward to your reply. Thanks

Deleted user June 3, 2024

By when can we expect the roll out?

Aunt Maung
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July 8, 2024

@Sarah Campbell I have requested for EAP calendar view. But, still didn't see calendar view. this is my url.  https://nustest.atlassian.net/

Phillip C
Contributor
September 11, 2024

can we please allow for integration in M365 calendars? It's such an integral part to keeping track of your work.

Also, i cannot change out of the monthly calendar view. I want to see a week like your pictures in the post.

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