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Updates to Automation usage-based pricing, shaped by your feedback
Hi Community, On September 1st, we announced that usage-based pricing is coming to Automation. Since then, many of you have shared your feedback and what you'd need to feel confident about managing your usage. We heard you, and here's what's changing: Runs that don't perform actions won't count toward your usage: Starting…
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Latest Updates on Workforce Management in JSM- Smarter Routing, Team Admins, and Shift Reminders
Workforce Management (WFM) brings native schedule management, real-time availability tracking, and intelligent ticket routing together - right inside Jira Service Management, no third-party tools required. In this post, you’ll find the latest wave of features to help route requests to the right team, give team admins admin…
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Introducing the Jira 2026 Autumn Release
Hi everyone, 2026 has flown by, and we’re shipping our third major “release” jam packed with new features that cover three big areas: Faster, cleaner core Jira views More ways to see what agents are actually doing New tools to help admins delegate and scale All features are rolling out to customers on the continuous…
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[FREE WEBINAR] Ditch the spreadsheets: How to plan capacity, budgets & reports in Jira
Hello, Community! 👋🏻 If your team still plans in one spreadsheet, forecasts budget in another, and builds a status deck every week, this session is for you. Join us for a free, live webinar where Atlassian Product Managers will show you how to bring planning, budgeting, and reporting into Jira, right next to the work…
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Changes to the Development page in Jira Cloud: Retiring Work Suggestions
Hi Community, In Jira Software Cloud, the Development page provides engineering managers and team leads with a unified view of delivery health—bringing together key metrics, related work (like pull requests and deployments), and proactive recommendations across the software development lifecycle. As part of this…
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Individual Capacity Planning is now available on the Atlassian Rovo MCP Server
Hi Community I'm Anurag, an engineer from the Jira team working on Individual Capacity Planning. You can now manage Individual Capacity Planning from your AI client or agent through the Atlassian Rovo MCP Server. Your agent can see who is allocated to what, allocate people to work, and manage non-project work, all through…
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What’s new in CSM? WhatsApp, Voice (Beta), Skills and more
Hi everyone! We’re back from Team ’26 Europe, where we showcased what’s new in Customer Service Management! It was great to hear your questions, feedback and ideas, and demo some of the pretty chunky pieces our teams have been working on. If you missed us there, or want to try out what you saw, here’s a roundup of what…
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Update: Adding missing size validation on Remote Issue Link fields in Jira Cloud
Hi everyone, We are sharing a quick update regarding a bug fix and validation improvement on Remote Issue Links in Jira Cloud. Currently, while fields like Link Title, Global ID, and Relationship validate a standard 255-character limit, a few other fields (such as URL, Summary, and Icon attributes) have been missing…
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Atlassian Guard at Team '26 Europe: Protecting the data that powers AI
Hello Atlassian community , Keeping your teams' work secure shouldn't slow them down. At Team '26 Europe, we introduced new Atlassian Guard capabilities that give you more control over your data, more confidence in your AI adoption, and faster ways to act when something looks wrong. Here's what's available now and what's…
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Research opportunity: What would it take to make your service team 10x??
Hi everyone 👋 Service teams switch between many interfaces every day to resolve a single request: queues, request views, chat and, increasingly, AI. We're exploring how Jira Service Management could bring these together into one experience that helps every team member work at 10x. Before we build anything, we want to learn…