Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
I have team managed project with fields that linked to the fields in Proforma. For the dropdown options, if I update the Jira field to include another option and save the change, it drops the links f...
Hello Team, I have installed the Jira Cloud into MS Teams, however the Connector option is not available. I also see a very few options in the Jira Bot. My requirement is that whenever I set up an a...
課題を担当者に割り当てようとすると以下のエラーが出ます。 お手数ですが解消方法をご教示いただけますでしょうか
We have a set up an access request form in sandbox that will come through our portal. Depending on which team the request comes from there should be a different approver of the form submitted. Is th...
I am creating a jsm form where users can submit assets, you are not allowed to use create object when the unique field already exists. So i added If Step and a for each smart value to then go into th...
Anyone have any advice on how to manually analyze the add-ons on a cloud instance or, know of an app that would pull app useage info for cloud?
Hello community, I am having the issue that people in the organization are creating sub-organizations without realizing it, and when I try to delete them, I can't because it keeps saying they have p...
I have a list of 20 locations that I need to check once a quarter I create the task then I want one sub task for each location is there a way to feed automation the list or do I need to...
Olá a todos, Gostaria de notificar todos os usuários que acessaram meu Atlassian Jira, através de um pop-up. Por exemplo, se algo mudou dentro da empresa ou quando lançarmos uma nova oferta dentro d...
Hi all, I was wondering if there is a way to setup the customer portal in this way: External customer - They can contact the service desk via email, and their email will be automatically added to t...
Dear Community, I have made some changes to Change screen. Added/Removed/Replaced some of the fields on the change edit/view screens but they are not reflected on the JSM screen. Is ther...
Hello good! I wanted to ask a question about how I can enlarge the length of the attributes bar when creating an object in Insight. Attached image Thanks!!
Olá, Nos últimos dias, percebi que não estou recebendo notificações no ícone de sino e estou com dificuldade para encontrar onde fazer a configuração. No meu perfil, só encontro a opção de habilitar...
Hi everyone, I'm struggling to come up with a way where I can display a one-time T&C Form on the Portal and only after the consent, allow the customer to submit Requests. Here's what I've...
I have created an automation in Jira Service Management that, upon transitioning the ticket to a specific status, clones the ticket into another Jira Service Manager project. When an attachment is ad...
I have used "Multilevel Select for Jira" plugin for creating multilevel field in JSM and now I need to add it on the portal, but when I added it in request types it's showing hidden by default. Pleas...
We have upgraded the Java 8 to Java11 and Jira 8.5.1 to Jira 9.12.7 for custom plugin by updating their versions in pom.xml. Though the plugin build is successful with warnings, we are facing the err...
Hey Team, We are creating a customer facing IT support portal and would like to be able to give them the option to add other people to their ticket if need be. The issue is that ...
Hello community, We are developing a Jira plugin for Datacenter, which is actually the Datacenter version of an existing Jira Cloud connect addon. My doubt is: does this application need to have th...
Our organization is gearing up to integrate Jira Service Management (JSM) into our IT Operations Change Management framework. Up to this point, we've relied on Jira for Change management, but we've e...
I want allow specific requesters to only open specific requests
Hello everyone! , A question, does Jira allows the automated grouping of incidents that arrive in Jira via email, so that a single issue is created with a common parameter, which associates all of t...
Hi there, I'm wondering how I can set up a custom email for our Help Center. Right now, all the emails sent from Jira come from our domain email address, except for the ones where the Help Center is...
Hi, I have a attribute (Status) in assets. Attribute Name: Status. Values: Availability, In use, Recovery. When my workflow status is changed from Work in progress to Done...
Show/Hide custom Text Field based on option selected in select field "drop down selection"
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