Community resources
Community resources
Community resources
Jira Service Management
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have created two request types in Jira: Gate 1 Sprint (with Gate 1 Sprint form; mandatory fields are enforced correctly) Gate 3 (with Gate 3 form; mandatory fields are not en...
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Hi, Is it possible in the Jira User Portal to add a Service Announcement or a scrolling banner to notify people about an issue? This would allow, if the issue is a scrolling banner, to click o...
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Hello together, I did some research in the community and internet. But i didn´t found much infos. I also created another thread here, few days before, regarding multiple Support Spaces, Pipelines...
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We couldn’t export your work items Client & Regulatory Reporting - All work - Jira
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Full error: Destination status could not be resolved or does not have a valid transition rule (with current status): (Waiting for customer - 10002) Hello all! I've been getting this er...
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This is with regards to connecting Jira Service Management (AGC) with OKTA via Automation rules utilizing web service calls. Does a static Okta API token (SSWS) would simplify implementation and wor...
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Hello. Our shop has a premium license for JSM Cloud and a subscription to MS Teams. We are in the process of integrating them nativley with no other subscription based apps. We just want to confirm t...
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Hoping somebody can help, because this is a hard dependency for building out our Enterprise Service Desk in JSM. Background: I'm trying to allow users to 'Clone' a JSM request, but present them wit...
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Hi everyone, I’m trying to enhance the usability of the customer portal Requests view in Jira Service Management, and I’ve run into a limitation around filtering. As an admin, I can go to: Setting...
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* Does JSM standalone [where Jira software is not required] cloud/data center both have diff APIs? * Did not find all APIs like Jira, like read all services/request, create/update?
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...f those is true or if all of them are true. What I want is an "and/or" for the Summary and Description containing ABC in them. As it stands, if I select "all true" then both the Password Reset and a...
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I am attempting to access Hybris but i am getting a message displaying could not execute
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by Dave Rosenlund Atlassian Community Champion, CSX Masters (fka ITSM/ESM Masters) Introduction Most Atlassian customers don’t set out to build a unified Customer Service eXperience ...
- Article
- jira-service-management
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I have noticed that the following JQL query: `key = ABC-123` will return issue `BAC-123` if there is no ABC-project but a BAC-project does exist. What query should I use if I only want exact match...
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Environment: Atlassian Data Center (Jira Service Management 11.3.x In the asset, a mandatory checkbox field is used to indicate whether the item is in production or not. I’m able to create a n...
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WE need to use a phone number via our PBX and need to disable the Twillio integration. I have admin rights but are unable to switch the Twillio integration off. Any suggestions how to fix...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, in our layout of the Kandan board there are multiple column headers. If I unfold the Support tab for example, it is double (bottom picture). Why is this? If I select specific swimlane, it is s...
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Hello Atlassian Community, we are currently evaluating Atlassian with the goal of using it for external IT support. So far, my overall impression is very positive – the product vision, UI, and capa...
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I’m working with Twilio to build a voicemail flow where a caller leaves a voice message to JSM oncall and I want that voicemail to be sent as an email (ideally with the audio file attached or include...
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Jiraクエリ言語を使用せずに、Jiraサービス管理のサポート履歴をすべて簡単にエクスポートする方法はありますか？
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Hi everyone, We’ve set up an jsm instance for which we need that the end user should upload a CSV/spreadsheet and it has all the data like item name type quantity ... Etc and for each item jsm shoul...
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We recently configured a new JSM instance and migrated several tickets from Salesforce. However, we are now seeing duplicate user accounts, where the same users appear twice with different sets of ti...
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I am interested in learning if others are having issue linking Alerts to JSM incident tickets. Without the ability to have this automatically linked, you have to result to APi workarounds. ...
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Hello Atlassian Team, We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours. This is...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I created the automation with those orders: 1. Re-fetch work item 2. Else-if: if email domain LinkedIn.com -> edit Source: Linkedin 2. Else-if: if summary/subject contains referred or referral ...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |