Community resources
Community resources
Community resources
Jira Service Management
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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👋 Hi Atlassian Community! Are you wrestling with tangled IT dependencies and struggling to keep track of your assets? You're not alone! I'm excited to invite you to our upcoming w...
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Introduction In this webinar, we will explore how you can leverage Atlassian products to streamline your deployment and operations processes. The focus will be on how Jira Software and Bitbucket ca...
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👋 Hi everyone - I’m Mindy on the product marketing team. Next week from Nov 4 - Nov 8, we'll be launching Confluence Premium Week '24, a week-long celebration showing how ...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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HR Employee Onboarding The employee onboarding workflow is one of the most intricate processes to implement within a service desk, primarily due to the need for multiple teams to collaborate at dif...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I discovered ...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management...
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Hi Atlassian Community! You’re invited to our next service management webinar on November 14. We’re sharing actionable insights from Atlassian’s State of AI in Service Management Report 2024. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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We have projects in JSM for different departmsnts; HR, IT, Finance etc. We have recently implemented a process in the HR project that creates tickets in other departments and links them. Howev...
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Currently the requestor/customer portal is only limited to a certain amount of list views/fields you can add for columns. Is there a way a requestor can filter their tickets by adding in a column tha...
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I have an existing workflow for our data request form. I want to change the workflow to streamline the process. I am concerned about older tasks, will changing the workflow to a status that is not as...
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I have set conditional formatting and hierarchy in JXL, but when I export it's not there. Is there any way to do this? Even if it's not exporting in Excel. Thank you in advance.
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I want to generate a report on the average time to acknowledge and then close an alert that is generated within the Operations section of Jira. I cannot find a way to do this or a way to query these ...
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Hi We'd need to extract the reporter's email address (and/or also name but that's secondary) of the raw email and put it in a custom field. Anyone knows how to?
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Olá pessoal, eu preciso saber se consigo, através numa automação, compartilhar um ticket com uma organização. A ideia é criar uma Organização, incluir clientes, não agentes, nesta organização, e com...
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Estoy usando la aplicación para el tema de tickes pero al momento de cambiar de estados y demás no le llegan los mensajes a los clientes para que ellos tengan el seguimiento de los cambios de estado ...
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How can I integrate an app link in Jira? We have an ERP that has a link in this format Sib: The browser opens this link but Jira does not want to display it. How i can solve that? ClearText&n...
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This is within the jira service management. Whilst submitting a request, as an admin I can test the picker and see other users that I can add, as a user I can't see other users. I have endlessly ch...
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Hi, I am using a request form to create tickets, which then contain the forms as attachments. My agents would like form fields that have not been filled in to be hidden. Is this possible? Tha...
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Concept Relates To Application Type Jira Service Management, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center, Confluence Cloud, Confluen...
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Duplication of tickets into other project.Possibilit duplication to multiple projects simultaneousl.
Hi Community! I am looking for a solution to one of my plans for a jira process: I am trying to set so that after updating specific options in a multiple select field, a ticket would duplicat...
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Hi, I have a user on the suppression list for emails. I requested a password reset and they didn't receive the email. This is a real blocker for a significant project that we have as they ar...
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Dears, I ask this question many time without any result How I can control which fields or section in created issues can be edited for example, if I want to close only some fields in th...
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Hello. This is a question to ensure JSM is capable of supporting our customer base. Its probably easier to explain a use case and see if there is any input if this is achievable or if we need to re...
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I want to auto-calculate an incident's priority based on a matrix calculation of two inputs filled in the incident's form: I have an Impact field with these values: Impact level: High-System Wid...
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Hello, is it possible to copy or export complete object schemas in asset management? We have created an object schema and it needs to be moved to a partner Jira system. Is this possible and can we...
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Hi all, I am editing the email notification template, how can I remove the default border(above the reply above this line)? Thank you for your support and advice!
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I have two custom fields in which the staff ID of the resigned/replaced employee—this needs to be mandatory during issue creation if the vacancy type is “Replacement.
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Everyone that had an account in our previous ticketing system will receive a new account. But to make sure we do not miss any email requests from people that do not have an account yet, we would like...
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Jira Automation get count of issues using label having different values (For ex: SIT, UAT) I am using a Jira Data Center and Jira Automation works perfectly fine. JQL results 10 Jira Cards; SIT Labe...
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Hi! What is the smart value to set the date field to the following day? I see the next business day and next day of the week, but I literally just want it to set to tomorrow. Thanks!
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Hi all, I have one customer who can only see her service portal requests. She is part of the same group, has the same role as others who can see everyone's requests. She was able to see ...
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Hola estimados Tengo un proyecto de asistencia con multiples tipos de solicitudes en el portal, como puedo hacer para que en un tipo de solicitud específica solo x usuarios específicos p...
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