Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Our organization currently has no active billing admin. I am an Org Admin (email: REDACTED), and need access to the Billing section to manage our subscription. Please assign me billing admin rights...
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Hello all, I have a JSM Dashboard that has the Rich Text gadget where I keep my random notes. To edit the text in my notes, I have to 1. Click on edit this dashboard 2. Then config the ga...
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We utilize JSM Cloud and have created SLAs which work well but we cannot seem to display them correctly when we add them as a column in Filters. The ticket was created at 3:55 PM and In this screens...
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I would like to give the users a choice of few selective people to get approval on a workflow. Requestor need to choose a name from the given list of users ( 10 to 15 users) show...
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I got this alert trying to update the work item view: Some fields will be removed from the request form. Adding fields to the work item view will remove any already in the request form and make them ...
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Hi Community, I am looking to be able to associate a skill type to an agent. For example if a request is raised for support on an internally developed app, based on the roles the request is routed ...
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Hi, I am trying to add an Automation Rule block within a VSA flow. I have created a rule triggered by Conversation Flow Step. And yet, I can; t see any rule that I could use in the list when...
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I have replaced the default Service Project Customer - Portal Access group from the Browse Project permission with our own to restrict what projects external users see in the portal. However, we...
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He configurado mi proyecto para solo tareas , cuando creo una nueva tarea desde JSM me aparece mis tipo de solicitudes más esta "NINGUN TIPO DE SOLICITUD" a que se debe favorece me ayuda que no salga...
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I have the automation rule set up so that when an approver is added to the Approvers field, the email is sent. The approvers can be various people, not always the same ones. I need...
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I have the automation rule set to post a comment to the ticket when an approver approves or denies the ticket. However, when there are multiple approvers it is posting a comment only for the la...
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What limitations are there for users with a Jira Work Management license that have access to a Jira Service Management project? We have some users that need to access a JSM project but do not need t...
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Hello, I have the problem that I cannot enter a date in any date fields except the due date in a sub-task. The configuration of these fields is the same. What can I do? I have also customised the s...
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Hello everyone, I've come across an interesting issue and would appreciate any insights. An end user reported that she was unable to view all of the tickets she had submitted. During my investigati...
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Under teams I do not have the option 'Policies', neither under global settings of Jira Service Management. Migration from Opsgenie was performed, but it seems something went wrong ther...
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Hello, I have written a rule that when an asset reaches the device age of 4 years, a work item is created so that we can replace it. However, certain fields must now be transferred from the asset t...
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I no longer have a requested by field and was wondering how can I get it added to my tasks/jiras.
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I have a filter that shows a list of open requests and the list includes the Priority field. I can update Assignee and Status while in the view but I can't update the Priority. Is this possible? I ca...
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When a ticket assign to me is close - I'm receiving notification of month and year it was resolved. Can this feature be disabled?
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When I am importing data into Sandbox, is there a way to not have the attribute type automatically converting to text? If I am importing data into an object type that has identical attributes, how ca...
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Hi, Dose anyone know the following about the Activity › History tab in Jira Service Management Assets (Cloud): Coverage: Does the log capture all object-level changes—manual edits in the UI, automa...
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Does anyone know if it is possible to add a label called "Customer Commented" to a ticket through automation? I'm trying to write a Rovo Agent that will report on all recent comments made by custome...
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Can you setup an internal note inside a JSM ticket (for Help Desk) to go to a Slack DM? I am new to JSM and appreciate any articles with steps to do this. Thank you!
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Hello Community, I've just checked my long-standing knowledge base that we have for our JSM support portal and have noticed that I can no longer see the thumbs up / thumbs down voting options at th...
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I followed your (and uptime.coms) documentation. But it's not working. When I provoke an alert I only get an E-Mail, but never an OpsGenie Alert. We are using OpsGenie in the EU Here the OpsGenie...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- uptime
Atlassian Community Events
| User | Count |
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| 33 | |
| 14 | |
| 7 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| Friday | ||
| July 8, 2025 6:30 PM PDT | ||
| July 8, 2025 4:55 AM PDT | ||
| July 7, 2025 4:56 AM PDT |