Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We are importing users from Entra using the Pio software tool. We want to show extended user information in the ticket. I have created a customer field that is an asset object field. When I set the f...
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Hello, When a user requests a certain type of service within the portal, a specific form is presented to them asking if resources have been engaged. If the user chooses 'no' via the form submi...
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Hi all, I’m encountering a problem with a Jira Cloud automation that recalculates “Consumed Hours” in epics based on worklogs from Tempo. I suspect there’s a bug or misconfiguration, and I'm looking...
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Hello, we were always able to create tickets via Outlook: We would receive an email, forward it to a specific distribution list, and a ticket would be created automatically. However, this no lon...
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Under the "People" section in a Jira Service Desk (Data Center) issue there is a field named "Groups" that I don't know the purpose of or how to use. When I edit it and attempt to enter a value, no m...
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I've inherited a Jira instance as an IT ticketing platform, and trying to kick some bits into a better place as an interim. One of which is adding a scheduled reminder for when tickets haven't been ...
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Hello, In a space with approximately 1,500 tickets, I have a ‘Buildings’ field that is a drop-down list. I want to copy the content to another field called ‘Buildings V2’, which is an asset field ...
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After recent updates, there is no option to manage customers in the Jira Service management and no option to assign them organization. All is complete mess now.
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Followed this article and created all my organizations and then setup their email domains. https://support.atlassian.com/jira-service-management-cloud/docs/use-email-domains-to-automatically-group-c...
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I want to clone a JSM work item into a Jira Bug ticket so our R&D team can work on a separate case rather than directly in the work item. Do I need to change anything in the settings? I'd appre...
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Error Message The field customfield_10085 is not valid for this request type Problem . What I’m trying to do : I’m integrating Jira Service Management with my Node.js backend. I want to add ...
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I lost my entire instance today and was given some Product Discovery. I was given back my original licenses and told to wait 24 hours. I got no answer or reason for why this happened.&nbs...
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I have a team of people responsible for general client questions and complaints (Team A). Sometimes this team will be on the phone or video chat with the client and find the client needs to work with...
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We have JSM data center version 11.1.1 Are boards an included feature? If not, do y'all anticipate that in an upcoming release?
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In Url field only company domain to be accepts,should restricted other domain.please let me know the steps to change.
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Hi everyone, We’re excited to share that we’re building AI-Assisted Smart Routing in Jira Service Management and want to hear your thoughts on making this feature powerful and useful for your ...
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Hi, I would like to create a new Request Type that reflects the request source, such as Slack or Microsoft Teams. In the issue list view, there is a “Request Type” column on the right-hand side. Fo...
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We have a global automation being set-up for a year. Suddenly it is not working. Checked the audit log that it did not execute starting from yesterday (05 Jan), even we have the work item match...
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i havent received my payment yet
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I need to know the best method for writing customer data from our CRM directly into our service management space.
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We have recently transitioned to Jira Premium. Some of our users are now reporting a loss of access to the Jira Customer Portal. Upon checking, their accounts still exist. Sending a new invite create...
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Canned Responses are no longer visible in individual Jira tickets. Did something change? And is there anything I can update to have it reappear back in each ticket?
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Product Jira Cloud Jira Software – REST / Agile APIs Description We are consuming Jira Cloud REST APIs to fetch stories for backend processing. We are seeing a mismatch between Jira UI behavior a...
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Hello, I am trying to migrate from Opsgenie to JSM/Operations for alert management, and I am encountering a problem. I have set up the integration, and I am able to automatically create alerts when...
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I have an email address from which all emails are being rejected, and I cannot determine why. In the process log, the email is displayed as rejected with the following details: Automatic reply email...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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