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Can’t raise an Atlassian support ticket? Start here
You have a problem, open the support page, and getting help becomes another problem. The site is not recognised, the form points you to Community, or you are looking at an AI chat when you wanted to raise a ticket. There is a detail worth checking before you start typing: the ticket option may be sitting directly below the…
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The First Step in a Cost‑Effective Cloud Migration: Get User Access Right
With Atlassian’s new Cloud pricing in effect from October 13, 2026 PT, user and access planning should be a core part of every Data Center–to–Cloud migration. A common mistake: connect SCIM and sync broad directory groups before deciding who actually needs access to Jira, Confluence, Jira Service Management, or Bitbucket.…
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Cloud to cloud migration - First experience
Hi All I wanted to share my experience using the Atlassian Data Transfer tool. Due to a recent partial company sale, we had to transfer 4 Jira projects (3 Team-Managed, 1 Company-Managed) totaling 64GB of data to a new instance owned by the external business. Our source instance is very bloated: 57,000 user accounts, 5,000…
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✨ Jira dashboards are getting an upgrade - learn more
Calling all dashboard enthusiasts! Over the coming months, we’re upgrading Jira dashboards to give teams a more flexible, visual way to understand work, spot risks, and share progress across Atlassian. For years, Jira dashboards have helped teams keep an eye on projects, work items, and progress. But as teams rely on more…
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A clearer, more focused Jira work item view is coming
Hi everyone, Starting 10th August, we’re opening a Beta of the redesigned Jira work item view: the screen your teams use every day to view and update work. The redesign brings your most important actions and information front and center, reduces the steps to get common tasks done, and makes the overall experience clearer…
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🚀 Launch your local AI coding agents, straight from Jira
How many times a day do you copy-paste from Jira into your AI coding tool? What if that number was zero? You can now launch your AI coding agent directly from any Jira work item, context included. ❓ How does it work? One click from the Development panel in any Jira work item. Pick your coding tool, and it opens pre-loaded…
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WBS and Gantt chart with Jira and Confluence, without maintaining them twice
Keeping project documentation in Confluence is nothing new for most of us. With the work breakdown structure (WBS) and the Gantt chart, it is often still different: both are drawn in other tools and end up in the documentation as an attachment or an image. From then on, every change has to be updated by hand. This time I…
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📣 Rolling out: Modernised Software boards in Jira (Company-Managed spaces)
Update as of 22 Oct, 2026. Firstly thank you to everyone who has provided feedback and suggestions to our teams. We're excited to announce to changes that we'll also be shipping to the new board: Support for bulk actions - this capability is GA and shipped to all modernised Jira boards including team-managed software…
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🥇We’re merging List and All work – one powerful view for all teams
List and All Work become one We’re simplifying how you manage work in Jira. You may have noticed that List and All work have started to feel similar lately. (Good catch! You were onto something.) That’s because we’re preparing to merge List and All work views, creating one powerful, unified view for managing work items:…
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Introducing the new, streamlined Create experience in Jira
Hi Jira Community, We're updating how work items are created in Jira Cloud through the Global Issue Create button and wanted to give you a heads up on what’s changing. Why this change? Today, creating a work item from Jira Cloud’s top navigation Global Issue Create (GIC) button opens the large full form create screen. Over…
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Announcement: Sunsetting the Jira Cloud for Mac App
Announcement: Sunsetting the Jira Cloud for Mac app UPDATE Jan 31, 2022: We have released a new post to answer your top questions. Please see https://community.atlassian.com/t5/Jira-Mobile-Apps-discussions/Your-top-questions-about-the-Jira-Cloud-for-Mac-app/td-p/1929513. Starting in February 2022, we are sunsetting support…
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Upcoming Changes to Software Boards in Team-Managed Spaces
Update Aug 2026 Hi everyone, We're pleased to announce that the modernised Jira board is now GA and rolled out to the vast majority of team-managed Software boards! Read about this in our Summer Release blog post. Thank you to everyone who's left feedback - this has been valuable and allowed us to ship a number of…
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Auto-Add Watchers When User Is Mentioned
Summary This article is being used to demonstrate how to automatically add Watchers to Jira Issues when a User is mentioned in a comment, using Automation. Please note that you can make this Rule either a Single Project, Multiple Project, Project Type, or a Global Automation Rule, depending on your preference. But bear in…
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Now GA - try the new issue transition experience in Jira!
Update on October 23, 2024Thank you, community, for your feedback and comments on this post. To address the top 3 asked questions below: (1) Support for Asset field: The old transition screens will continue until the Asset field is supported on the new transition screens. (2) Shortcuts: We’re working on improving the…
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Stop exporting your work to figure it out. Jira now does it for you.
Hi Community! We just shipped a batch of updates to Jira that we're really excited about, especially if your team has been managing capacity, budgets, or reporting outside of Jira. When your plans, people, and calculations live alongside the work itself, everyone stays aligned, the data stays current, and your teams and AI…
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Preview Panels will soon replace the detail view in Jira’s Global Search and List views
Hello Atlassian Community 👋 We’re excited to announce a more convenient and efficient experience to preview your work in Jira. A new preview panel experience is coming to Jira’s global search and List views that will replace the detail view. ⏱️ A more efficient way to preview work quickly Previewing work and related…
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Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline
Estimated time to read: 5 minutes TL;DR: Atlassian deactivates inactive free Jira and Confluence sites after 40 days, providing warnings on days 26 and 33, with permanent data deletion occurring on day 55. Users can prevent deactivation through UI activity and request data restoration within 14 days of deactivation via…
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Atlassian Answered: What is Jira? Find out more to earn a kudos badge! 💡
Do you want to learn more about Atlassian? Then take a look at our video series: Atlassian Answered ⭐️ With Atlassian Answered, the amazing @Kevin Lee answers your top questions about Atlassian in an easy to understand way. Jira is commonly used across lots of teams, but what is it? Watch Kevin’s video for an introduction!…
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📢 Introducing hierarchy in the All work view in project navigation!
👋 Hi Jira community! I'm Amira, a Product Manager in Jira Cloud. I am excited to announce we are bringing hierarchy to the All work view in project navigation! 🎉 This update makes it easier to visualise relationships, organise tasks, and collaborate efficiently—all without the need to switch contexts or opening a different…
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Introducing Rovo Search for Jira
Update 3rd December 2025 Hi all, again thanks for the feedback on this post and via in app feedback. I am reaching out to people who have submitted in app feedback and have left contact details. So if you have commented on this post and would like to talk to me please use the 'Give feedback' link in search. Noted on the…
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🚀 Introducing Jira Planner: now in early access
We're excited to share that Jira Planner is now open for Early Access. It's the missing layer between what your team decides to build and how your agents execute it, guiding you from a rough idea to a structured, agent-ready plan without ever leaving Jira. Jira Planner is particularly useful for tech leads, senior…
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Watch ondemand: "Jira for Marketers" Community-Led Class series
We are excited to announce a new, 4-part Live Learning series “Jira for Marketers”. Led by Community Instructor and Atlassian Creator Alex Ortiz, these 60-minute courses are designed to help marketing professionals understand how they can use Jira to collaborate, align, and deliver work, all in one place. 1️⃣ Jira for…
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Jira now offers smart replies in work items
Acknowledging work or starting a conversation in Jira has just become faster and easier. Say hello to smart replies! With the touch of a button, you can add a comment to a work item and instantly save it, or use it as a starting point to type more details before saving: Work smarter, not harder Jira’s real superpower lies…
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Linking Related Jira Work: Hierarchy, Dependencies, and JQL
This article explains how to connect related Jira work using Sub-tasks, the Parent field, and Linked work items. Understanding these relationships helps you organize work and retrieve related items with JQL. Note: The new Atlassian Community website does not currently support images or canonical links. To ensure the…
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Workflow Properties in Jira: Restricting Status Transitions to Specific Groups
Disclaimer: This is a recurring question in the Community — variations of “how do I lock this transition/status to a specific group?” come up regularly. Two tools people often confuse In the new Jira workflow editor there are two different mechanisms for controlling who can do what: Tool Current name Scope Where to…